[{"reviewer":"Cathy Mican","starRating":"FIVE","comment":"As always, I have found Dr. Patel and her staff to be extremely helpful and knowledgeable. I always feel like any questions or concerns have been addressed and that I have received the best customer service.","updateTime":"2025-07-09T19:44:39.222043Z"},{"reviewer":"Safiyya Mohammed-Rahmah","starRating":"FIVE","updateTime":"2025-04-29T19:44:59.764683Z"},{"reviewer":"kimberly edwards","starRating":"FIVE","updateTime":"2025-04-23T16:27:33.706889Z"},{"reviewer":"Mike Howze","starRating":"FIVE","updateTime":"2025-01-13T20:24:05.344915Z"},{"reviewer":"K","starRating":"ONE","comment":"Patel is a biooootchhhhh! She talks at you. She’s lucky… that’s all I’ll say","updateTime":"2024-10-03T12:15:54.314624Z"},{"reviewer":"MIA DIORR","starRating":"FIVE","comment":"Delilah made buying new glasses easy.Dr.Hungerford was so nice and made the process fast.Highly recommend this pearl vision!","updateTime":"2024-10-01T00:02:40.098931Z"},{"reviewer":"Teresa","starRating":"THREE","comment":"The Doctor there she was rude I felt bad but for some reason I went through the process but I wish I hadn’t done so because when I did get my glasses they wasn’t what I expected so now I’m stuck with 600 dollar flame and glass that I don’t care for so I’ve duped I should’ve felt at the first sign of rudeness","updateTime":"2024-09-05T14:51:43.997587Z"},{"reviewer":"Dion Johnson","starRating":"FOUR","updateTime":"2024-07-19T15:05:01.703988Z"},{"reviewer":"Wayne Armstrong","starRating":"FIVE","updateTime":"2024-05-28T21:25:38.754874Z"},{"reviewer":"Theresa Rothschadl","starRating":"TWO","comment":"I have tried to go to this place five times in the last year. I have found them open one of these times. Once was a Wednesday (who's closed on Wednesdays?). The other times they had posted a sign on the door, saying that they weren't in, though it was during their regular business hours. The one time I *was* in, they seemed great, but I can't rate them highly if I can't even step through the door 80% of the time.","updateTime":"2024-04-13T20:39:34.892340Z"},{"reviewer":"Peter Gomillion","starRating":"FIVE","updateTime":"2024-03-01T14:01:36.794050Z"},{"reviewer":"Jamie Lowe","starRating":"FIVE","comment":"Thank you to Dr. Patel and Jeff. I enjoyed the experience from exam to final purchase. Professional, friendly service and good selection. Also they had great patience with my 4 year old when he was there for my fitting...thank you for that as well!!! I highly recommend them.\n\nThey also have specials and theme days:-)","updateTime":"2023-05-04T14:36:48.745705Z"},{"reviewer":"Yonntina Carroll Durden","starRating":"ONE","comment":"I suggest don't get glasses here because if your handle break they will suggest by a new pair.","updateTime":"2023-04-28T02:59:18.978277Z"},{"reviewer":"Beverly Woods","starRating":"FIVE","comment":"Excellent customer care and service. A wonderful experience. I was treated like Family!","updateTime":"2023-01-13T00:24:25.193568Z"},{"reviewer":"Kimberly Major","starRating":"FIVE","comment":"The staff is very friendly and helpful. Dr. Patel is always pleasant and very detailed.","updateTime":"2023-01-05T13:28:18.268636Z"},{"reviewer":"P Howell","starRating":"ONE","comment":"Terrible customer service, I was advised they don’t accept insurance & it would be $120. For an eye exam!","updateTime":"2022-08-15T18:14:41.794018Z"},{"reviewer":"Benny Dozier","starRating":"FIVE","updateTime":"2022-03-09T23:41:16.631035Z"},{"reviewer":"Pamela Bettison","starRating":"FIVE","updateTime":"2022-02-20T15:52:38.861134Z"},{"reviewer":"Chanel Clemons","starRating":"ONE","comment":"I normally don’t write reviews! I’ve worn glasses all of my entire adult life btw that’s about 20 years. I decided to give them a chance due to Covid and they’re local. There was delay in my glasses, which is ok , those sort of things happen. I can’t get over the quality of my lens never in my life have i have to clean my glasses off every 5 minutes! It’s to the point i’m more embarrassed to wear them than not. I’m no professional but i’m convinced they use subpar materials hence the quality of the lenses. After charging my insurance $2000 and with my out of pocket being close to $400 , I was expecting a higher quality lens…. and yes i paid for A/R and Premium lenses ! I’m just gonna get new glasses ! What a waste!","updateTime":"2022-02-09T00:37:17.975790Z"},{"reviewer":"John Reynolds","starRating":"FIVE","updateTime":"2022-01-18T03:06:50.427552Z"},{"reviewer":"Sharon Wyatt","starRating":"TWO","comment":"Bad customer service.","updateTime":"2022-01-11T15:19:47.734452Z"},{"reviewer":"Ashley Taylor","starRating":"FIVE","comment":"The experience is always top tier, with experts to help you pick your frames and eyeglasses that are so unique, I’ve never seen anyone else with my frames. Highly recommend!","updateTime":"2022-01-01T22:29:11.348650Z"},{"reviewer":"Sherita Johnson","starRating":"FIVE","updateTime":"2021-12-05T23:47:21.590161Z"},{"reviewer":"Giana B. Harrison","starRating":"ONE","comment":"I should of listened to the reviews! I actually gave them -1 stars. This was a terrible customer service experience and I warn anyone to watch out for their poor attitudes toward new patients. When I asked them if they provide the measurements between the eyes with the glasses exam. They claimed Illinois state law said they were not obligated to do so. They said “how can we stop you from going anywhere else to get your frame”. Since they already performed an eye exam for my son, I asked to speak to the Dr. Patel, so she can expand on the exam… i.e. How much did his prescription change, if any? Did you see anything that stands out with his eyes? Etc Standard questions I thought… They do not like explaining their services, and stated that “it’s obvious we do not have a good fit” so they refused my payment after they gave my son an eye exam! Instead of going any further with my daughters appointment (which midway through this experience, I didn’t want either child to go there anymore) BAD BAD BAD SERVICE… DON’T GO!","updateTime":"2021-11-26T22:15:05.432248Z"},{"reviewer":"Mehdi Molaei","starRating":"ONE","comment":"The quality of their glasses are really poor","updateTime":"2021-07-17T18:33:56.152560Z"},{"reviewer":"Etrenda Tate","starRating":"ONE","comment":"This is by far thee worst place I have experience. I came twice just to give this place the benefit of doubt. 1st visit , I never received a call informing me that my daughter’s glasses had arrived. I had to call several times, only to find that the frames that we pick were out of stock. Once the office found this out, I should have been notified. Why should I have to do a follow up! Then the next time I went back, for a eye exam in later part of January. Exam, fit test for contacts. It’s June, I’m still waiting for the contact that a order was never place nor was I charged for contacts. So unorganized and unprofessional. I do not recommend","updateTime":"2021-06-08T22:29:07.610186Z"},{"reviewer":"Penny Brown","starRating":"FIVE","comment":"A+ service at the Hyde Park location","updateTime":"2021-05-22T14:09:11.865351Z"},{"reviewer":"Howard Whitt","starRating":"FIVE","updateTime":"2021-05-17T22:33:06.061953Z"},{"reviewer":"Walter Ross","starRating":"FIVE","updateTime":"2021-05-10T18:59:48.327987Z"},{"reviewer":"Robin Albritton","starRating":"FIVE","updateTime":"2021-05-08T21:12:21.898067Z"},{"reviewer":"Jewel Tolliver","starRating":"FIVE","updateTime":"2021-04-23T00:01:53.346852Z"},{"reviewer":"Lisa Henderson","starRating":"ONE","comment":"I showed up appointment that they said they sent me notifications that they had to cancel. I never received any email nor a call and I will never go back there again","updateTime":"2021-04-10T23:00:12.008318Z"},{"reviewer":"sharon Harris","starRating":"FIVE","comment":"i love me some Pearl's vision.The only place I buy my eyeglasses from since God know when..","updateTime":"2021-03-13T22:55:16.275465Z"},{"reviewer":"Janet Teasley","starRating":"FIVE","updateTime":"2021-03-13T22:18:34.490868Z"},{"reviewer":"Dee","starRating":"ONE","comment":"They're not the best.","updateTime":"2021-03-12T23:59:05.402715Z"},{"reviewer":"Sandra Edwards Martin","starRating":"FIVE","comment":"Excellent and friendly service.","updateTime":"2021-02-04T23:25:40.825938Z"},{"reviewer":"Keyana Johnson","starRating":"FIVE","updateTime":"2021-01-30T22:38:37.804354Z"},{"reviewer":"Kevin Li","starRating":"FIVE","comment":"They gave a really good personal experience, while also making me feel incredibly safe during the pandemic!","updateTime":"2020-12-06T22:03:36.104504Z"},{"reviewer":"John Doe","starRating":"TWO","comment":"Courteous and good COVID protocol, but charges way too much for glasses. Look elsewhere.","updateTime":"2020-12-05T02:11:17.204019Z"},{"reviewer":"Brandon P.","starRating":"FIVE","comment":"Was very happy with Dr. Patel's Pearle Vision office. I was looking for a local optometrist and this one was everything I was hoping for and more. They went above and beyond, and I couldn't be more pleased. Will be returning.","updateTime":"2020-12-02T13:18:15.951654Z"},{"reviewer":"Alejandro Ignacio Morles","starRating":"ONE","comment":"As the son of a small business owner, I understand how important good reviews are, and I tend to be optimistic about the services I experience. Thus, I really don't leave bad reviews anywhere. However, I cannot even put into words how awful my service was at Dr. Patel's office. The staff does not pick up the phone or respond to messages. It took me multiple days of calling and texting to even manage to get a response and set up an appointment. When I went for my eye exam, apparently my appointment was never out into their schedule, so I had to repeat the entire awful process again.\n\nWhen my glasses were ready, I could not pick them up for a couple of days because they would not return my calls or text messages. I had to go, in person, for the possibility of maybe receiving my glasses. I went to this establishment FIVE TIMES just to set up an eye exam and receive my glasses. Dr. Patel is a lovely woman who seems very knowledgeable (and when I finally got to her, my exam went well), but it is a shame that she is surrounded by an abysmal staff. I cannot, I'm good faith, recommend this business to anyone I know, even my worse enemy. If you are reading this review, trust me: I wish I had went to a different eye doctor, no matter how far away the distance was, to just save me of this horrendous headache. I will not be returning at all if I can control it.","updateTime":"2020-11-13T02:15:35.552138Z"},{"reviewer":"Tiffanie Vincent","starRating":"FIVE","updateTime":"2020-11-11T18:28:07.768929Z"},{"reviewer":"My House","starRating":"ONE","comment":"Dr Patel is in business to raise prices over market value to her customers. I’ve purchased frames from this location many times but that is over. I did some research on my frames and they were hundreds cheaper at Nordstrom. Beware. Beware. Beware. Jeff is professional and all the other assistants are nice. I also don’t like how Dr Patel talks to her staff.","updateTime":"2020-10-23T15:52:01.969752Z"},{"reviewer":"Not valid Email","starRating":"ONE","comment":"Bad customer service, it is advised that you go to another Pearl Vision. The lady at the door is nasty nice so if that's what you are in the mood for this go right ahead. For me its a hard pass.","updateTime":"2020-08-13T22:35:32.853989Z"},{"reviewer":"Felicia Haywood","starRating":"FIVE","comment":"Love, Love, Dr. Patel very thorough! The staff is very helpful! Great atmosphere, and the music will have you dancing! Wonderful choices in eye wear!","updateTime":"2020-08-05T12:48:12.847673Z"},{"reviewer":"Nisha F","starRating":"ONE","updateTime":"2020-07-30T22:33:22.931856Z"},{"reviewer":"Crystal Washington","starRating":"TWO","comment":"I tried to give this location the benefit of the doubt but I'll be going else where for contacts and prescription glasses. I'll pass.","updateTime":"2020-06-27T23:07:30.443812Z"},{"reviewer":"Chris Blattman","starRating":"FIVE","updateTime":"2020-02-12T05:04:14.844934Z"},{"reviewer":"Theresa Tia","starRating":"FOUR","updateTime":"2020-02-08T13:27:57.391462Z"},{"reviewer":"jaieats plants","starRating":"ONE","comment":"I felt rushed and both times I was there and as if my service didn’t matter. I was on time for my appointments and had to wait both times as well. The heavy set woman who went over my benefits had the rudeness to say oh you don’t have the best insurance plan. Excuse me? How is her opinion at all necessary or appropriate when she’s the person representing Dr. Patel and her business? I felt put off by her comment and it makes no difference to her what I choose I can afford. This was on the first appointment which by the way due to the fact that the doctor was behind, she asked me to complete my appointment on another date. The day of my second appointment, after waiting 5 minutes I asked about when I’d be seen. The receptionist told me the doctor had a patient and she’s be out soon. When I was called in by Dr. Patel, she didn’t have anyone in the office with her. So I’d waited 15 minutes for my exam. The doctor didn’t apologize when I stated this and only said yeah the receptionist thought I had a patient. Dr. Patel also stated she has her patients in daily disposable contacts. Well that’s fine but it’s not her decision to choose what type feels best for me and fits my budget. I cannot recommend Pearle Vision Hyde Park. I don’t feel that they care at all about their patients/customers and are not valuing our time or money. The only thing I needed from them was my prescription in the end. I will take my business elsewhere. The whole staff needs to be addressed.","updateTime":"2020-01-06T15:27:14.197761Z"}]
