[{"reviewer":"Ryan Norman","starRating":"ONE","comment":"I live in the neighborhood so Pearle Vision would send me coupons. One day, I decided to check them out. I came in looking to buy some glasses with my insurance. According to Patel, since that location isn’t a franchise, they don’t honor the company coupons; but I pushed back because the address of the location was on the coupon. She reluctantly agreed. This woman’s attitude is so nasty. I would say it’s just with customers but the way she speaks to her employees is embarrassing and totally unacceptable. As I walked around trying on frames, I listened to her talk at her team with a very nasty tone. I bought the frames since my insurance was about to expire so I really didn’t have time to shop around but I told myself I wouldn’t be back! The owner’s attitude is just way too off putting. This was during the pandemic! Now fast forward 4/5 years later. Today I’m back trying to cash in on my vision allowance and discounts before EOY. I already stopped at Village Eyecare on 55th to price some frames but I wanted to see what Pearle Vision had since this location does have a wider variety of frames than Village Eyecare. Something inside said just buy the ones I liked at Village Eyecare because that owners attitude is just so nasty she really doesn’t deserve any of my business but I went anyway against my better judgment. Sure enough, unfortunately Patel was there, with her nasty attitude, per usual it seems, accusing her employee of taking her door buzzer. She rushed me out of store since lunch is at 2pm. That was a sign! Spend my money elsewhere like I initially thought. And I did. Happily spent $600 with Village Eyecare down the street. Unfortunately Patel is opening a private practice at this same location. I am shocked that so many people are letting a woman with such bad energy and poor customer service so close to them!","updateTime":"2025-12-16T22:56:16.276213Z"},{"reviewer":"Molomo Moore","starRating":"FIVE","comment":"Wonderful experience at this Pearl's Vision center. Have been coming for years now, and Dr.Patel treats you like family. She has an excellent assistant Mr. Jeff and he too has a wonderful personality and works out the best deals with your coverage. They have unique glasses and they really can pick a great frame for you. They have economy frames and upper end frames that really stand out. I love their Be Sabin line of frames . Always a good experience at this store.","updateTime":"2025-12-07T23:31:47.089593Z"},{"reviewer":"Cathy Mican","starRating":"FIVE","comment":"As always, I have found Dr. Patel and her staff to be extremely helpful and knowledgeable. I always feel like any questions or concerns have been addressed and that I have received the best customer service.","updateTime":"2025-07-09T19:44:39.222043Z"},{"reviewer":"Safiyya Mohammed-Rahmah","starRating":"FIVE","updateTime":"2025-04-29T19:44:59.764683Z"},{"reviewer":"kimberly edwards","starRating":"FIVE","updateTime":"2025-04-23T16:27:33.706889Z"},{"reviewer":"Mike Howze","starRating":"FIVE","updateTime":"2025-01-13T20:24:05.344915Z"},{"reviewer":"K","starRating":"ONE","comment":"Patel is a biooootchhhhh! She talks at you. She’s lucky… that’s all I’ll say","updateTime":"2024-10-03T12:15:54.314624Z"},{"reviewer":"MIA DIORR","starRating":"FIVE","comment":"Delilah made buying new glasses easy.Dr.Hungerford was so nice and made the process fast.Highly recommend this pearl vision!","updateTime":"2024-10-01T00:02:40.098931Z"},{"reviewer":"Teresa","starRating":"THREE","comment":"The Doctor there she was rude I felt bad but for some reason I went through the process but I wish I hadn’t done so because when I did get my glasses they wasn’t what I expected so now I’m stuck with 600 dollar flame and glass that I don’t care for so I’ve duped I should’ve felt at the first sign of rudeness","updateTime":"2024-09-05T14:51:43.997587Z"},{"reviewer":"Dion Johnson","starRating":"FOUR","updateTime":"2024-07-19T15:05:01.703988Z"},{"reviewer":"Wayne Armstrong","starRating":"FIVE","updateTime":"2024-05-28T21:25:38.754874Z"},{"reviewer":"Theresa Rothschadl","starRating":"TWO","comment":"I have tried to go to this place five times in the last year. I have found them open one of these times. Once was a Wednesday (who's closed on Wednesdays?). The other times they had posted a sign on the door, saying that they weren't in, though it was during their regular business hours. The one time I *was* in, they seemed great, but I can't rate them highly if I can't even step through the door 80% of the time.","updateTime":"2024-04-13T20:39:34.892340Z"},{"reviewer":"Peter Gomillion","starRating":"FIVE","updateTime":"2024-03-01T14:01:36.794050Z"},{"reviewer":"Jamie Lowe","starRating":"FIVE","comment":"Thank you to Dr. Patel and Jeff. I enjoyed the experience from exam to final purchase. Professional, friendly service and good selection. Also they had great patience with my 4 year old when he was there for my fitting...thank you for that as well!!! I highly recommend them.\n\nThey also have specials and theme days:-)","updateTime":"2023-05-04T14:36:48.745705Z"},{"reviewer":"Yonntina Carroll Durden","starRating":"ONE","comment":"I suggest don't get glasses here because if your handle break they will suggest by a new pair.","updateTime":"2023-04-28T02:59:18.978277Z"},{"reviewer":"Beverly Woods","starRating":"FIVE","comment":"Excellent customer care and service. A wonderful experience. I was treated like Family!","updateTime":"2023-01-13T00:24:25.193568Z"},{"reviewer":"Kimberly Major","starRating":"FIVE","comment":"The staff is very friendly and helpful. Dr. Patel is always pleasant and very detailed.","updateTime":"2023-01-05T13:28:18.268636Z"},{"reviewer":"P Howell","starRating":"ONE","comment":"Terrible customer service, I was advised they don’t accept insurance & it would be $120. For an eye exam!","updateTime":"2022-08-15T18:14:41.794018Z"},{"reviewer":"Benny Dozier","starRating":"FIVE","updateTime":"2022-03-09T23:41:16.631035Z"},{"reviewer":"Pamela Bettison","starRating":"FIVE","updateTime":"2022-02-20T15:52:38.861134Z"},{"reviewer":"Chanel Clemons","starRating":"ONE","comment":"I normally don’t write reviews! I’ve worn glasses all of my entire adult life btw that’s about 20 years. I decided to give them a chance due to Covid and they’re local. There was delay in my glasses, which is ok , those sort of things happen. I can’t get over the quality of my lens never in my life have i have to clean my glasses off every 5 minutes! It’s to the point i’m more embarrassed to wear them than not. I’m no professional but i’m convinced they use subpar materials hence the quality of the lenses. After charging my insurance $2000 and with my out of pocket being close to $400 , I was expecting a higher quality lens…. and yes i paid for A/R and Premium lenses ! I’m just gonna get new glasses ! What a waste!","updateTime":"2022-02-09T00:37:17.975790Z"},{"reviewer":"John Reynolds","starRating":"FIVE","updateTime":"2022-01-18T03:06:50.427552Z"},{"reviewer":"Sharon Wyatt","starRating":"TWO","comment":"Bad customer service.","updateTime":"2022-01-11T15:19:47.734452Z"},{"reviewer":"Ashley Taylor","starRating":"FIVE","comment":"The experience is always top tier, with experts to help you pick your frames and eyeglasses that are so unique, I’ve never seen anyone else with my frames. Highly recommend!","updateTime":"2022-01-01T22:29:11.348650Z"},{"reviewer":"Sherita Johnson","starRating":"FIVE","updateTime":"2021-12-05T23:47:21.590161Z"},{"reviewer":"Giana B. Harrison","starRating":"ONE","comment":"I should of listened to the reviews! I actually gave them -1 stars. This was a terrible customer service experience and I warn anyone to watch out for their poor attitudes toward new patients. When I asked them if they provide the measurements between the eyes with the glasses exam. They claimed Illinois state law said they were not obligated to do so. They said “how can we stop you from going anywhere else to get your frame”. Since they already performed an eye exam for my son, I asked to speak to the Dr. Patel, so she can expand on the exam… i.e. How much did his prescription change, if any? Did you see anything that stands out with his eyes? Etc Standard questions I thought… They do not like explaining their services, and stated that “it’s obvious we do not have a good fit” so they refused my payment after they gave my son an eye exam! Instead of going any further with my daughters appointment (which midway through this experience, I didn’t want either child to go there anymore) BAD BAD BAD SERVICE… DON’T GO!","updateTime":"2021-11-26T22:15:05.432248Z"},{"reviewer":"Mehdi Molaei","starRating":"ONE","comment":"The quality of their glasses are really poor","updateTime":"2021-07-17T18:33:56.152560Z"},{"reviewer":"Etrenda Tate","starRating":"ONE","comment":"This is by far thee worst place I have experience. I came twice just to give this place the benefit of doubt. 1st visit , I never received a call informing me that my daughter’s glasses had arrived. I had to call several times, only to find that the frames that we pick were out of stock. Once the office found this out, I should have been notified. Why should I have to do a follow up! Then the next time I went back, for a eye exam in later part of January. Exam, fit test for contacts. It’s June, I’m still waiting for the contact that a order was never place nor was I charged for contacts. So unorganized and unprofessional. I do not recommend","updateTime":"2021-06-08T22:29:07.610186Z"},{"reviewer":"Penny Brown","starRating":"FIVE","comment":"A+ service at the Hyde Park location","updateTime":"2021-05-22T14:09:11.865351Z"},{"reviewer":"Howard Whitt","starRating":"FIVE","updateTime":"2021-05-17T22:33:06.061953Z"},{"reviewer":"Walter Ross","starRating":"FIVE","updateTime":"2021-05-10T18:59:48.327987Z"},{"reviewer":"Robin Albritton","starRating":"FIVE","updateTime":"2021-05-08T21:12:21.898067Z"},{"reviewer":"Jewel Tolliver","starRating":"FIVE","updateTime":"2021-04-23T00:01:53.346852Z"},{"reviewer":"Lisa Henderson","starRating":"ONE","comment":"I showed up appointment that they said they sent me notifications that they had to cancel. I never received any email nor a call and I will never go back there again","updateTime":"2021-04-10T23:00:12.008318Z"},{"reviewer":"sharon Harris","starRating":"FIVE","comment":"i love me some Pearl's vision.The only place I buy my eyeglasses from since God know when..","updateTime":"2021-03-13T22:55:16.275465Z"},{"reviewer":"Janet Teasley","starRating":"FIVE","updateTime":"2021-03-13T22:18:34.490868Z"},{"reviewer":"Dee","starRating":"ONE","comment":"They're not the best.","updateTime":"2021-03-12T23:59:05.402715Z"},{"reviewer":"Sandra Edwards Martin","starRating":"FIVE","comment":"Excellent and friendly service.","updateTime":"2021-02-04T23:25:40.825938Z"},{"reviewer":"Keyana Johnson","starRating":"FIVE","updateTime":"2021-01-30T22:38:37.804354Z"},{"reviewer":"Kevin Li","starRating":"FIVE","comment":"They gave a really good personal experience, while also making me feel incredibly safe during the pandemic!","updateTime":"2020-12-06T22:03:36.104504Z"},{"reviewer":"John Doe","starRating":"TWO","comment":"Courteous and good COVID protocol, but charges way too much for glasses. Look elsewhere.","updateTime":"2020-12-05T02:11:17.204019Z"},{"reviewer":"Brandon P.","starRating":"FIVE","comment":"Was very happy with Dr. Patel's Pearle Vision office. I was looking for a local optometrist and this one was everything I was hoping for and more. They went above and beyond, and I couldn't be more pleased. Will be returning.","updateTime":"2020-12-02T13:18:15.951654Z"},{"reviewer":"Alejandro Ignacio Morles","starRating":"ONE","comment":"As the son of a small business owner, I understand how important good reviews are, and I tend to be optimistic about the services I experience. Thus, I really don't leave bad reviews anywhere. However, I cannot even put into words how awful my service was at Dr. Patel's office. The staff does not pick up the phone or respond to messages. It took me multiple days of calling and texting to even manage to get a response and set up an appointment. When I went for my eye exam, apparently my appointment was never out into their schedule, so I had to repeat the entire awful process again.\n\nWhen my glasses were ready, I could not pick them up for a couple of days because they would not return my calls or text messages. I had to go, in person, for the possibility of maybe receiving my glasses. I went to this establishment FIVE TIMES just to set up an eye exam and receive my glasses. Dr. Patel is a lovely woman who seems very knowledgeable (and when I finally got to her, my exam went well), but it is a shame that she is surrounded by an abysmal staff. I cannot, I'm good faith, recommend this business to anyone I know, even my worse enemy. If you are reading this review, trust me: I wish I had went to a different eye doctor, no matter how far away the distance was, to just save me of this horrendous headache. I will not be returning at all if I can control it.","updateTime":"2020-11-13T02:15:35.552138Z"},{"reviewer":"Tiffanie Vincent","starRating":"FIVE","updateTime":"2020-11-11T18:28:07.768929Z"},{"reviewer":"My House","starRating":"ONE","comment":"Dr Patel is in business to raise prices over market value to her customers. I’ve purchased frames from this location many times but that is over. I did some research on my frames and they were hundreds cheaper at Nordstrom. Beware. Beware. Beware. Jeff is professional and all the other assistants are nice. I also don’t like how Dr Patel talks to her staff.","updateTime":"2020-10-23T15:52:01.969752Z"},{"reviewer":"Not valid Email","starRating":"ONE","comment":"Bad customer service, it is advised that you go to another Pearl Vision. The lady at the door is nasty nice so if that's what you are in the mood for this go right ahead. For me its a hard pass.","updateTime":"2020-08-13T22:35:32.853989Z"},{"reviewer":"Felicia Haywood","starRating":"FIVE","comment":"Love, Love, Dr. Patel very thorough! The staff is very helpful! Great atmosphere, and the music will have you dancing! Wonderful choices in eye wear!","updateTime":"2020-08-05T12:48:12.847673Z"},{"reviewer":"Nisha F","starRating":"ONE","updateTime":"2020-07-30T22:33:22.931856Z"},{"reviewer":"Crystal Washington","starRating":"TWO","comment":"I tried to give this location the benefit of the doubt but I'll be going else where for contacts and prescription glasses. I'll pass.","updateTime":"2020-06-27T23:07:30.443812Z"},{"reviewer":"Chris Blattman","starRating":"FIVE","updateTime":"2020-02-12T05:04:14.844934Z"}]
