[{"reviewer":"Alexandra Gajor","starRating":"FIVE","comment":"Had a great experience at Pearle Vision. Kiara was amazing help throughout the entire process.","updateTime":"2026-05-13T22:23:53.126557Z"},{"reviewer":"Alissa Wiedelman","starRating":"FIVE","comment":"Great experience. On time and efficient","updateTime":"2026-05-13T18:03:42.872511Z"},{"reviewer":"Alexandra Rice","starRating":"ONE","comment":"Let me start by saying I have been here before and have had great experiences, but my 10 minute interraction with the staff today has completely made me change my mind on ever coming back. I was looking to order another 3 months supply of contacts with Pearle Vision Old Town but needed about a weeks supply to hold me over until the order arrived. I told the front desk staff I would need about a weeks worth of contacts, and the Napoleon Dynamite character told me that my prescription has “expired” and I would need to see the doctor before he could give me any contacts. This surprised me as I have done this in the past (around 10 years) and all offices have been happy to let me have some to tide me over. I made an appointment for my next time available (2 weeks from now) and I asked if there’s anyway I just could have some for the week until my order arrives. He shrugged his shoulders smiled and said “don’t know what to tell you, can’t help you”. He then said he would go ask the doctor if he approves this, I told him I would happily wait. He comes out, hands me a 5 day supply of and said “Luckily I’m feeling nice today”. After walking home and letting all of this settle I realized how unprofessional all of this really was. Tone, attitude, dismissiveness, all of it. As someone who works in front of a clinic, I have a level of awareness of how to treat patients, especially patients who find themselves in a tough spot. I called to cancel my appointment and was hung up on twice, the third time was picked up and I told them I had an appointment on x date, a woman answered with an attitude and said “okay what do you want to do with it? Confirm? cancel?” I said “ I would like to cancel” and said “okay canceled” but she never asked my name. I brought this up to her. Which tells me this hostility over the phone was because she knew I was the same patient who was in the door 10 minutes ago by my phone number. All in all, again, I’ve been in hospitality across multiple industries for 9 years and now work front desk at a medical clinic. As front desk the way you relate, empathize and use emotional intelligence reveals the level of professionalism you have as a staff. And this is all a reflection of the doctor. I don’t have a problem with the hesitation of giving me contact samples, I get it, what I do have a problem with is the lack or care offered to me during my 10 minute interaction time with the staff. There are so many clinics in Chicago and in this case I am lucky to have the luxury of choosing whether to be taken care of people like this, or choosing better for myself. I hope anyone reading this chooses better for themselves.","updateTime":"2026-05-11T18:35:36.903362Z"},{"reviewer":"Blake Merrill","starRating":"FIVE","comment":"Kiara was great! Very nice and helpful! Highly recommend.","updateTime":"2026-05-11T17:12:57.504262Z"},{"reviewer":"latrice long","starRating":"FIVE","comment":"Vertices very professional and patient","updateTime":"2026-05-11T16:06:42.181641Z"},{"reviewer":"Selena Zingsheim","starRating":"FIVE","comment":"Easy service. Thanks Kiara!","updateTime":"2026-05-08T21:24:55.675483Z"},{"reviewer":"Natalie Shen","starRating":"FIVE","comment":"I really trust this Pearle Vision location in particular as the home for my annual eye exam and any other concerns. Kiara is very sweet, professional, and caring, and Dr. Galkina answered all of my concerns alongside being encouraging about continuing our channel of communication. Overall, great team here that have your best interests in mind!","updateTime":"2026-05-05T21:21:10.257607Z"},{"reviewer":"Gmail User","starRating":"FIVE","updateTime":"2026-05-05T14:45:16.680169Z"},{"reviewer":"Cindy","starRating":"FIVE","comment":"ALICIA, store manager at the Homewood location was amazing. I had an issue with my lens, I brought my glasses in explained the situation, and without hesitation, she got right on it and took care of everything, efficiently, professionally. I really appreciate this. Thank you so much! Her personality was amazing! Again, thank you!","updateTime":"2026-04-30T15:41:58.239871Z"},{"reviewer":"ray kellum","starRating":"FIVE","comment":"Very organized and professional care. Overall great experience","updateTime":"2026-04-26T21:14:43.088613Z"},{"reviewer":"Rajit Shetty","starRating":"FIVE","comment":"Kiara and Dr. Hungerford were great.","updateTime":"2026-04-25T20:01:59.600507Z"},{"reviewer":"Stanley Polit","starRating":"FIVE","comment":"Kiara was very helpful!","updateTime":"2026-04-25T18:32:27.918415Z"},{"reviewer":"sonia reardon","starRating":"FIVE","comment":"Leo was personable, professional and patient in helping me resolve my contact needs. Great facility","updateTime":"2026-04-25T17:27:53.285141Z"},{"reviewer":"Ben Coupet","starRating":"FIVE","comment":"Thank you Kiara!","updateTime":"2026-04-18T20:18:51.352554Z"},{"reviewer":"Chathushki Bandara","starRating":"FIVE","updateTime":"2026-04-17T16:22:27.123414Z"},{"reviewer":"Knb sull","starRating":"FIVE","comment":"Exam, contact fitting with Dr. Hungerford was top notch from start to finish! And ordering lenses and checking out with Kiara was incredibly professional, kind and helpful! It’s a pleasure to visit Pearle Vision Old Town. Thank you!","updateTime":"2026-04-16T16:25:43.407690Z"},{"reviewer":"Lauren Boivin","starRating":"FIVE","comment":"Kiara and Dr. Hashisaka were excellent! Doctor took a while with me and explained everything in a clear manner. Kiara made the process of ordering lenses super easy. I felt I was in great hands! Highly recommend this location!","updateTime":"2026-04-06T17:30:31.707068Z"},{"reviewer":"Samuel Ciserella","starRating":"FIVE","comment":"Amazing glasses, Kiara was lovely and very helpful. 10/10","updateTime":"2026-04-06T16:10:25.418579Z"},{"reviewer":"Martell Webb","starRating":"FIVE","comment":"Kiara was fun, patient and very knowledgeable. The great customer service has gained a new customer for life","updateTime":"2026-04-03T15:59:48.569610Z"},{"reviewer":"Kenton Jackson","starRating":"FIVE","comment":"I had a pleasant experience on 3/31/26\nShe was kind pleasant and very attentive to all my questions and concerns\nKiera has great customer service\nAnd I will recommend an others to shop here .","updateTime":"2026-03-31T23:13:32.547131Z"},{"reviewer":"Iesha Waters","starRating":"FIVE","comment":"I felt welcomed by Kiara when I walked through the doors.","updateTime":"2026-03-31T15:51:36.362778Z"},{"reviewer":"Sophia","starRating":"FIVE","comment":"dr hungerford and kiara were absolutely amazing. I got in the same day for an eye appointment and it was so easy!","updateTime":"2026-03-23T21:06:43.626938Z"},{"reviewer":"Katie Daley","starRating":"FIVE","comment":"Kaniasha was incredibly kind and helpful, great experience overall! Been coming here for years always an easy process.","updateTime":"2026-03-23T16:02:42.926701Z"},{"reviewer":"NickM","starRating":"FIVE","comment":"Kiara and Dr. Hungerford were excellent. Quick and easy.","updateTime":"2026-03-13T23:12:15.197755Z"},{"reviewer":"Cara Mara","starRating":"FIVE","comment":"I’ve been going to this Pearle Vision location for years and could not recommend it more! Dr. Hungerford and Kiara are awesome and always take good care of me and my eyes.","updateTime":"2026-03-13T17:10:49.371306Z"},{"reviewer":"Ben Truesdell","starRating":"FIVE","comment":"Kiara was great","updateTime":"2026-03-09T17:15:48.551587Z"},{"reviewer":"Steven Childs","starRating":"FIVE","comment":"Ellie was great!","updateTime":"2026-03-06T17:44:46.656205Z"},{"reviewer":"Ximena Schwarz","starRating":"FIVE","comment":"Kiara was especially helpful!","updateTime":"2026-03-02T18:24:26.316702Z"},{"reviewer":"Logan Rupard","starRating":"FIVE","comment":"Nice, efficient staff. Especially Kiara and all her help. Thank you Dr. Hungerford for an easy informative exam.","updateTime":"2026-02-28T17:42:39.858368Z"},{"reviewer":"kobi","starRating":"FIVE","comment":"Kiara is super nice and helpful.","updateTime":"2026-02-16T20:06:48.748597Z"},{"reviewer":"Monica Witczak","starRating":"FOUR","updateTime":"2026-02-16T18:40:33.071024Z"},{"reviewer":"Julia Rosebush","starRating":"FIVE","comment":"I’ve been coming here for years. Courteous, professional, and always on time. Kiara provided excellent service today. Her warm demeanor made me feel welcome!","updateTime":"2026-02-14T15:59:05.812391Z"},{"reviewer":"PG-13","starRating":"FIVE","comment":"Let me be very clear the ONLY reason I drive 45 minutes for eye care is because of Dr. Todd Hungerford!!! I have been a loyal patient since 2003, and the only reason this office is receiving five stars from me is because of his exceptional expertise, professionalism, and the trust I have in him!!!","updateTime":"2026-02-14T07:25:37.044823Z"},{"reviewer":"Mitchell Morrow","starRating":"FIVE","comment":"Vertrice was very helpful and provided great information and service.","updateTime":"2026-02-13T20:39:24.195992Z"},{"reviewer":"Lauren B","starRating":"FIVE","comment":"Kiara was so nice and helpful!","updateTime":"2026-02-06T20:30:54.086420Z"},{"reviewer":"Jacob Green","starRating":"FIVE","comment":"Kiara was super helpful with picking out my glasses! Great experience and the doctor was very friendly.","updateTime":"2026-01-30T17:55:54.811885Z"},{"reviewer":"Caleb Gill","starRating":"FIVE","comment":"This was such a wonderful experience! Kiara was amazing and made sure I felt so comfortable the whole time. Dr. Blackett was so informative! I have had contacts / glasses since I was 10 and I learned information I have never been told before!","updateTime":"2026-01-28T23:35:16.523535Z"},{"reviewer":"Bryan Pineda","starRating":"FIVE","comment":"Been to quite a few eye doctors in my life, but the work that Kiara and Dr. Blackett did was incredible! Very thankful for their kindness and the education they provided!","updateTime":"2026-01-28T23:17:29.383178Z"},{"reviewer":"Karen McKenney","starRating":"FIVE","comment":"Very happy with the service","updateTime":"2026-01-28T18:55:04.072233Z"},{"reviewer":"Andy Behrens","starRating":"FIVE","comment":"Terrific experience. Kiara is excellent, detailed, professional.","updateTime":"2026-01-28T17:47:59.106403Z"},{"reviewer":"Greg Bauske","starRating":"FIVE","comment":"Kiara was great with my testing & post exam glasses & contacts order. Dr. Blackett was also great. Stepped me through some information he found with my right eye. Took the time to make sure I understood & was comfortable with what it meant. Both are highly recommended.","updateTime":"2026-01-28T17:37:38.181641Z"},{"reviewer":"Olivia Salerno","starRating":"FIVE","comment":"Kiara is very welcoming! I love coming to Pearle Vision old town! Highly recommend.","updateTime":"2026-01-26T17:05:18.288262Z"},{"reviewer":"Rachelle Little","starRating":"FIVE","comment":"Kiara was very patient. She answered all my questions and concerns regarding picking out the glasses that fit me well!","updateTime":"2026-01-24T17:04:23.905020Z"},{"reviewer":"Kathy Ramos Kurland","starRating":"FIVE","comment":"Dr Hungerford is and has been the best always!","updateTime":"2026-01-09T16:51:29.121189Z"},{"reviewer":"Claire Bebbington","starRating":"FIVE","comment":"Kiara was so helpful finding new glasses for me!","updateTime":"2026-01-03T19:43:35.816728Z"},{"reviewer":"Mary Lou Darow","starRating":"FIVE","comment":"Kiara was awesome! She was so helpful with choosing the right fit glasses for me! I love my choice and can’t wait to get them!","updateTime":"2026-01-02T18:58:20.532583Z"},{"reviewer":"Myrna Romo","starRating":"FIVE","comment":"This has been the best experience I’ve had for my vision exam. The doctor was very informative on helping me understand the changes in my vision and shared with me any signs I should be aware of. Debbie is phenomenal. She was so warm and welcoming on arrival and thoroughly explained to me the benefits of my insurance, options for my glasses and helped me get the best deal for my new frames. Thank you to everyone at Pearle Vision in Old Town for helping me get my new year started with clear vision ahead!","updateTime":"2025-12-31T19:02:42.171973Z"},{"reviewer":"Sammy Amezquita","starRating":"FIVE","comment":"Kiara was great with helping ordering my contacts. Super quick and seamless process! Dr. Galkin was also very helpful with all the questions I had.","updateTime":"2025-12-30T18:40:29.500597Z"},{"reviewer":"Caroline Pitzo","starRating":"FIVE","comment":"Dr. Galkin and Kiara were very welcoming and had great energy!","updateTime":"2025-12-30T17:54:38.988791Z"},{"reviewer":"Franny Fotopoulos","starRating":"FIVE","comment":"Dr. Galinka and Kiara not only provided excellent care, they were such gems! Dr. Galinka taught me stuff about my contacts that in the 7 years I’ve been wearing the same prescription, I didn’t even know! Kiara provided amazing style advice and made sure I left with an order for glasses I was sure to be happy with. Very happy with my experience here!","updateTime":"2025-12-30T17:35:25.120327Z"}]