[{"reviewer":"Maike Paris","starRating":"FIVE","comment":"I always have anxiety doing eye exams and picking out new glasses. Dr Mordarskiy was awesome. Very friendly, very knowledgeable and helpful with any questions asked. Tim was great with helping pick out frames. Jennifer helping break everything down to make sure I got everything I wanted on my new glasses. Today was the best experience I’ve had at an eye appointment. Thank you!!","updateTime":"2025-11-14T22:09:25.909240Z"},{"reviewer":"Katie Wade","starRating":"FIVE","comment":"The whole staff was great! Alex helped me to look through frames while Jennifer helped me find everything in my budget! 10/10 recommend for a quick easy stress free experience!","updateTime":"2025-11-14T21:40:40.173751Z"},{"reviewer":"Kathy Brown","starRating":"FIVE","comment":"Everyone is always very friendly and attentive!! Been coming here for 3 years now and don’t plan on changing 🤗","updateTime":"2025-10-31T15:14:24.586537Z"},{"reviewer":"Mary Vidales","starRating":"FIVE","updateTime":"2025-10-22T21:36:24.596090Z"},{"reviewer":"Liz M","starRating":"ONE","updateTime":"2025-10-06T20:07:38.940413Z"},{"reviewer":"muffinman20101","starRating":"FOUR","comment":"Very professional, attended to my needs when I needed glasses.","updateTime":"2025-09-25T21:07:01.361613Z"},{"reviewer":"Frank CARROLL","starRating":"FIVE","comment":"Friendly and helpful staff the optometrist was thorough and knowledgeable and courteous. Great experience! Definitely coming back and spreading the word.","updateTime":"2025-09-18T20:09:54.468832Z"},{"reviewer":"Jeanine","starRating":"ONE","comment":"*DISCLAIMER* I haven been a reviewer for a long time and I pride myself in providing fair reviews, preferring to give Kudos as apposed to complaints. This review is specifically for the Crest Hill IL location. This was my first time at Pearl Vision, I went in for an eye glass & contact lens exam with an appointment scheduled online. The exam itself was standard, Doctor was professional and pleasant. I did feel rushed, by both the doctor and the optician. I had intentions of purchasing contacts for the first time and I wanted to purchase new lenses and have them put into frames I brought with me. The optician told me that it would be 730.00 for the lens swap!! This was JUST FOR LENSES, no transitions, or fancy tints! The contact estimate from my insurance was 168.00 for a 6 month supply and she told me it would be approx 260.00 per EYE per 6 months! I told her I could not afford that and took my prescription with me. I used the prescription to order lenses online and have them put into my existing frames. Upon wearing my new glasses, I noticed I could not read things at a distance. I went to my previous eye doctor to compare my old prescription to my new one and noticed a huge difference. I went back to Pearl Vision to see if I could get my eyes retested. The receptionist talked about every scenario she could come up with as to why it was not the eye exam that could cause my eyes to not see correctly out of my new glasses. She then tested my new glasses and confirmed the prescription was accurate , like she was proving a point. I told her I was not disputing the eyeglasses were not made correctly (which was good to know since this was the first time I ordered glasses online), I am saying I do not think the prescription is accurate and just want my eye retested. She then explained the process to make glasses and if they are not lined up properly bla, bla, bla. Keep in mind, I wasn't asking for a refund for my glasses or even a refund for what I paid for my eye exam. I just wanted my eyes retested. I was getting frustrated and said \"so you are not going to retest my eyes?\" She said NO. I could not believe this, I gathered my things and walked out. I gave them a chance to call me back by turning to say \"It would have been real easy for me to walk away a happy customer, and you chose not to\" If you value customer service, I do not recommend this specific Pearl Vision. I will be going back to America's Best to pay for another eye exam, and when it differs from the one I just received from Pearl Vision I will have proof of their error to take this to corporate for a refund (which I wasn't even wanting to begin with)","updateTime":"2025-09-15T13:49:33.476339Z"},{"reviewer":"Paulo Stephano Lara Galla","starRating":"FIVE","comment":"Excellent service, very informative, and fast. Totally recommended. Shout out to Dr. Stan for his great and kind service! :)","updateTime":"2025-08-30T23:39:16.584433Z"},{"reviewer":"Tracy Wiley","starRating":"FIVE","comment":"Very friendly and inviting staff. Noah is great! He helped with everything I needed and more","updateTime":"2025-08-30T18:06:09.430582Z"},{"reviewer":"Mike Conley","starRating":"FIVE","updateTime":"2025-08-30T17:04:09.325078Z"},{"reviewer":"Desiree Martinez","starRating":"FIVE","comment":"Staff was so helpful and friendly, felt like I was hanging out with friends! Fay helped me out she was amazing so bubbly and charismatic! Loved her!!","updateTime":"2025-08-29T11:07:52.096329Z"},{"reviewer":"Christina D","starRating":"ONE","comment":"Waited 30 min past my 11 yo daughters appointment to not be seen. Asked if it would be much longer and was given no update. This was our first time here.","updateTime":"2025-08-18T16:51:01.055054Z"},{"reviewer":"Plumbing Concepts","starRating":"ONE","comment":"Went in on the 4th of August for an eye exam. I paid out of pocket over $1600 for 2 pairs of glasses. I was told 7-10 days for pick up. I called on the 9th in hopes that maybe one of the pairs came in early. I am wearing a pair now that has a broken arm that is being held together with tape. At work they tend to slip off my face because the arm is no longer tight. The lady who answered the phone said she couldn't find my order. She said that she would have to a manager and call me back. When she called back she said the order was just received and that it would be an additional 7-10 days.\n\n***Update... my glasses where on time and I have no complaints.","updateTime":"2025-08-15T21:41:46.857299Z"},{"reviewer":"Cristine Mabrito","starRating":"FIVE","comment":"I worked very closely with Michele in the office and she was super helpful and help me pick out a really cute pair of glasses. When I picked him up, I got good service and even the owner helped to make sure that they fit appropriately. I see an eye specialist and always bring my prescription to this Pearle vision because they have a wide variety to choose from, they’re super friendly and have good customer service.","updateTime":"2025-08-14T18:13:19.174318Z"},{"reviewer":"Katherine Johnson","starRating":"FIVE","comment":"Scheduled an eye exam and for some reason was nervous but when I walked in the energy of everyone was AMAZING . Fay was such a big help and made me feel comfortable and confident with my pick of glasses (I’m really indecisive 🤦🏾♀️😭). The Dr. was also great and really humorous (he made my day) had a great time during my eye exam. 10/10 recommend Pearle Vision !","updateTime":"2025-08-13T17:08:48.161333Z"},{"reviewer":"Toni Tarascio","starRating":"FIVE","comment":"Jennifer was so helpful.","updateTime":"2025-05-13T22:22:40.068912Z"},{"reviewer":"Kerbi Seabolt","starRating":"FIVE","comment":"Pearl Vision in Crest Hill is an amazing place to go! Jennifer has been our go to person at pearl vision and she is great with teenagers, very honest with pricing and is overall a great help!!","updateTime":"2025-05-12T20:20:24.289705Z"},{"reviewer":"Monica Stubblefield","starRating":"FIVE","comment":"I was a walk-in who was met by Netail, who got me an appointment right away. At the time of my appointment my exam went very well. The care in explaining everything to me. Then back to Netail who was took care in helping choose my glasses and explaining everything I needed to know about the adjustment of my glasses and getting use to them. I would definitely recommend the.","updateTime":"2025-05-08T03:47:22.365060Z"},{"reviewer":"Shun Brown","starRating":"FIVE","comment":"I came it for my new glasses and I had a great time with Neftali and Jennifer and Jerrica they we're all a great help, cannot wait to come back!","updateTime":"2025-05-06T20:51:03.305932Z"},{"reviewer":"Lizzy Santay","starRating":"FIVE","comment":"I LOVE this eye doctor’s office. The eye doctor is funny and friendly, the staff is kind and helpful, and the owner is friendly too. Jennifer was a big help picking out frames this time around. I’ve been coming here for years and will keep coming as long as I’m near by enough. Highly recommend!","updateTime":"2025-05-03T11:31:11.046497Z"},{"reviewer":"samantha Savoy","starRating":"THREE","updateTime":"2025-05-02T22:01:10.091218Z"},{"reviewer":"pamela sherrod","starRating":"FIVE","comment":"Excellent, very informative and Awesome outcome. I appreciate everyone for giving me my sight back","updateTime":"2025-05-01T16:48:16.370129Z"},{"reviewer":"Charmane Reynolds","starRating":"FIVE","comment":"My experience was amazing. Neftail customer friendly is awesome. He was very helpful and he answer all my questions. The doctor is customer friendly as well. That what make this visit a 5 stars. Thank you for the fantastic visit.","updateTime":"2025-04-07T16:03:53.824740Z"},{"reviewer":"Alejandra enriquez","starRating":"FIVE","comment":"Great experience would come again","updateTime":"2025-04-03T19:45:52.305153Z"},{"reviewer":"Jessica Gamboa","starRating":"FIVE","comment":"Jennifer was amazing!","updateTime":"2025-04-03T19:41:18.186993Z"},{"reviewer":"Nichole Croarkin","starRating":"FIVE","comment":"Jennifer was kind and helpful to what I needed. Would recommend","updateTime":"2025-04-02T21:34:56.583525Z"},{"reviewer":"lillie Pasdertz","starRating":"FIVE","comment":"Jennifer is by far the best. And very respectful to me and my needs","updateTime":"2025-03-30T17:50:01.472555Z"},{"reviewer":"Alicia Aguilera","starRating":"FIVE","comment":"Jennifer is the most sweetest, super patient & highly intelligent staff member at Pearle Vision.","updateTime":"2025-03-24T20:40:25.791177Z"},{"reviewer":"mathew brozovich","starRating":"FIVE","comment":"Jennifer was super helpful helping me find frames! Great service :)","updateTime":"2025-03-22T20:07:40.105943Z"},{"reviewer":"Nathaniel Ryan","starRating":"FOUR","comment":"Jennifer has been amazing with my requests and awesome customer service","updateTime":"2025-03-17T17:38:45.062940Z"},{"reviewer":"Amanda Davalos","starRating":"FIVE","comment":"My kid is super hyper and they entertained him and made the experience easy and fun.\nNeftali and Dr. Lietz were amazing.","updateTime":"2025-03-08T16:04:31.577012Z"},{"reviewer":"Melanie Hurt","starRating":"FIVE","comment":"Everyone here is so nice!! I’ve been coming here for years.","updateTime":"2025-02-20T22:20:04.311495Z"},{"reviewer":"Samantha Paramo","starRating":"FIVE","comment":"Jennifer here was wonderful with helping me picking out some new frames and I enjoyed her insight and providing me options to choose from. Really enjoy the staff here, they are super helpful and nice!","updateTime":"2025-02-20T21:52:00.514992Z"},{"reviewer":"Nannette Rivera","starRating":"ONE","comment":"I will not come back, just had horrible service here. And wasted my own time.","updateTime":"2025-02-15T17:46:25.006172Z"},{"reviewer":"Thomas Wilkins","starRating":"FIVE","comment":"The staff and exam went good everybody friendly and it didn't take long to get my glasses","updateTime":"2025-01-26T22:07:18.587120Z"},{"reviewer":"Adili lmaz","starRating":"FIVE","comment":"Amazing staff. Each and every time. Wouldn’t have it any other way. Not just for myself but for my family as well.","updateTime":"2025-01-21T00:51:51.264770Z"},{"reviewer":"Dawn Cerullo","starRating":"FIVE","comment":"Dr Lietz and Jennifer are great. They made my visit very comfortable and explained everything they were doing with me. Great experience.","updateTime":"2025-01-18T16:26:18.955893Z"},{"reviewer":"Olga Rodriguez","starRating":"FIVE","comment":"Very friendly staff , good variety of glasses . They told me it would take a week for my glasses to get here and they came back sooner . Always pleased with Pearl Vision 🙂","updateTime":"2025-01-17T00:07:35.835216Z"},{"reviewer":"Janet Ervins","starRating":"FIVE","comment":"Very good experience.","updateTime":"2024-12-31T22:41:44.985337Z"},{"reviewer":"Ronald Jones","starRating":"FIVE","comment":"Thanks Jen and Dr Lietz for making me comfortable and not pressuring me as I considered my choices. Dr. Lietz made me feel like a friend. And Jen walked me through explaining what me insurance did and did not cover. The e N d results were a beautiful pair of Eyewear that I am proud to wear.","updateTime":"2024-12-27T00:55:50.273428Z"},{"reviewer":"Alex A. Lopez Sr.","starRating":"FIVE","comment":"Well I went there so they can put back my lense that popped out and the employee broke my frame in the process. So then she made me use the replacement warranty and had to pay $25.00. Then not even two months later one of the frame nose piece fell off. So I took them back and they wanted me to pay almost $200.00 with a discount. I don’t think I should have to pay anything, due to they shouldn’t have broken my frame to begin. I still would like for them to replace my frame or fix it.","updateTime":"2024-12-27T00:13:38.579282Z"},{"reviewer":"N.","starRating":"FIVE","comment":"Great customer service. Enjoyed speaking to Neftali .","updateTime":"2024-12-22T23:25:00.225361Z"},{"reviewer":"Kenneth Hendrix","starRating":"ONE","comment":"I have been going to Pearle Vision for 10+ years, PV in Downers Grove, PV in Plainfield, and then just a year ago PV in Crest Hill and never had an appointment cancelled because I did not answer their phone call a day prior to \"confirm\" my appointment. This is the first time in all the years of going to ANY Pearle Vision were the office calls you to confirm you are coming in. I explained I did not answer because I was driving 800 miles home from visiting my mother and their voicemail did not say I NEEDED to call back to keep my appointment. None the less, they cancelled my appointment and gave it to someone else but could fit me in after the person who took my appointment came in. Mind you I showed up 30 minutes early and there was not a soul in there but the 2 Pearle Vision employees.\n\nI guess if you plan on keeping your appointment, make sure you answer that call and tell them you are \"confirming\" you are coming in for your appointment, otherwise they will cancel it and not say a thing about it until you get there!","updateTime":"2024-12-19T16:59:51.314301Z"},{"reviewer":"Stephen Norton","starRating":"FIVE","comment":"Been coming here a few years now. Great and friendly service by all employees. Jennifer was super helpful throughout the entire process. Thank you!","updateTime":"2024-12-17T21:56:20.161872Z"},{"reviewer":"Maria","starRating":"FIVE","comment":"Best customer service!","updateTime":"2024-12-17T19:21:08.518715Z"},{"reviewer":"chris offerman","starRating":"FIVE","comment":"Have been coming here for over 15 years ….. great location ….. Dr Lietz always very friendly and Michelle extremely knowledgeable to help find correct sizing of frames","updateTime":"2024-12-13T00:25:24.436066Z"},{"reviewer":"Euniqua Landfair","starRating":"FIVE","comment":"Jennifer was very helpful and very pleasant to work with. Great customer service I’ll come to her anyday","updateTime":"2024-12-10T23:00:56.416045Z"},{"reviewer":"Apple Sauce","starRating":"THREE","comment":"Came back for an exam and spoke with Jen who was amazing. Completely different experience from when my husband was here back in 2023. Her co workers were all very nice as well.\n\nMy husband's appointment was Feb 15, 2023. On that day he ordered glasses. A single vision pair, nothing special. Time went by and he did not get a call so he called them, on 2 separate occasions. Both calls were answered by 2 different people and both promised a call back that he never got. Long story short, he just got his glasses yesterday April 5, 2023. The young lady that gave him his glasses didn't even apologize to him in person for the mix up and lack of communication on their part. Never will I/we go there again.","updateTime":"2024-12-09T23:45:15.415665Z"},{"reviewer":"David Paul","starRating":"FIVE","updateTime":"2024-12-09T22:48:32.694084Z"}]
