[{"reviewer":"Alyssa Hirsch","starRating":"ONE","comment":"The ditzy receptionist turned me away because my glasses rx had expired. Didn't even bother to ask if I wanted to schedule with one of their practitioners. Lousy service.","updateTime":"2025-11-22T03:15:56.728316Z"},{"reviewer":"Rick Cerda","starRating":"FIVE","comment":"Dr. & Staff were very polite. Very Helpful. Did there Best to find Me what I was looking for. Very Pleased.","updateTime":"2025-11-21T02:17:29.266151Z"},{"reviewer":"A H","starRating":"ONE","comment":"I’m submitting this review under strong encouragement from my family, lol. It appears my prescription was accidentally mixed up with another patient who shares my exact first and last name. As a result, I’ve been wearing the wrong prescription for about a year—whoops!\n\nThat said, I genuinely like the doctor; I believe the mix-up was more on the administrative side with the files. Unfortunately, due to this confusion, I won’t be able to return as a patient, which is a shame.","updateTime":"2025-11-18T14:46:04.980910Z"},{"reviewer":"K Barrett","starRating":"TWO","updateTime":"2025-04-05T04:41:35.903907Z"},{"reviewer":"Saima Ali","starRating":"FIVE","comment":"Dr. Fazal and staff are always welcoming and helpful. I made a last minute appointment and they managed to get me in the next day. She took her time and explained everything needed for my first time getting glasses/lens. I highly recommend Pearle Vision Naperville!","updateTime":"2025-04-02T14:55:05.172201Z"},{"reviewer":"Michele Wood","starRating":"FIVE","updateTime":"2025-03-22T23:33:54.807097Z"},{"reviewer":"Noemi.","starRating":"FIVE","comment":"My son had an amazing experience with Dr. Dunning! Not only is he a skilled eye care professional, but he is also incredibly friendly and caring. His thoroughness and efficiency were truly impressive.\n\nI also want to extend my gratitude to Fatima and Carmen for their warm and outstanding customer service. From the moment we walked in until the very end, they made us feel welcome and well cared for.\n\nThe promised delivery date for my son’s frames was spot on!\n\nWe highly recommend this location, whether for a simple school eye exam or any other eye care needs!","updateTime":"2025-03-11T02:33:34.992597Z"},{"reviewer":"Rodrigkn","starRating":"FIVE","comment":"The customer care makes this place stand out. Carmen at the front was charming and attentive. 10/10 would recommend this location.","updateTime":"2025-02-09T17:18:59.945347Z"},{"reviewer":"Eric Butler","starRating":"FIVE","comment":"They took care of me without an appointment. Very helpful and explained things in a way I could understand.","updateTime":"2024-12-21T15:21:04.781642Z"},{"reviewer":"Teddy Valentino","starRating":"FIVE","comment":"Dr. She is so wonderful patience with you ask her questions listen to u never mean 😡 perlite make sure best treatment also helping u find eye glasses fit your face look good on u her staff they're kind patience friendly take time out answer your questions what ever might be i recommend this place pearle vision try them be glad stop by .","updateTime":"2024-09-18T15:08:51.263331Z"},{"reviewer":"Kay Sepich","starRating":"FIVE","comment":"It was a great visit! Doctor and staff were very helpful! Blanca and Fatima were great help when picking out glasses!","updateTime":"2024-06-14T23:11:11.873481Z"},{"reviewer":"Lucy Garcia","starRating":"FIVE","comment":"I want to thank the doctor S Fazal and staff for their professionalism and excellent service.also I want to recognize Blanca for being so professional and excellent customer service. Blanca was very fast and made sure I was satisfied with the service I was provided. Service was outstanding exceeding my expectations. I highly recommend this Pearl Vision at Naperville. Level 10 please recognize your staff for the Excellent Customer Service.","updateTime":"2024-06-07T20:05:57.012391Z"},{"reviewer":"Otto Rivera","starRating":"FIVE","comment":"Definitely enjoyable visit. Doctor was very thorough and took his time explaining everything. Met with the other assistant to purchase frames and she also took her time and explained everything and answered all my questions. Very smooth experience","updateTime":"2024-06-04T23:58:27.651262Z"},{"reviewer":"dwikstrom","starRating":"FIVE","comment":"They always do a great job for me!","updateTime":"2024-06-04T22:19:11.567021Z"},{"reviewer":"jake kearley","starRating":"FIVE","comment":"I cannot overstate how fantastic their services are! Reception is friendly, knowledgeable, and helpful; they make sure you’re set with everything you need. Dr Dunning is a stellar doctor, and it is a pleasure seeing him each year - I have been coming here for several years , and couldn’t imagine better service. :)","updateTime":"2024-06-04T20:53:45.908964Z"},{"reviewer":"Jonathan Baird","starRating":"FIVE","updateTime":"2024-05-06T23:58:00.271996Z"},{"reviewer":"Jasmine Merchant","starRating":"FIVE","comment":"Have been going to Pearl Vision for years and has always been a great experience. Dr. Fazal is very attentive and knowledgeable. Would recommend this location.","updateTime":"2024-04-30T18:23:48.752253Z"},{"reviewer":"Salman Tharwani","starRating":"FIVE","comment":"Dr Shairoz is so good. I like her a lot. They are very honest and professional…Ty","updateTime":"2024-04-26T21:15:11.690610Z"},{"reviewer":"Judith Bergquist","starRating":"FIVE","comment":"Very friendly, patient, and helpful in finding glasses for myself! Would highly recommend Fatima! Great store !","updateTime":"2024-04-23T19:24:06.627671Z"},{"reviewer":"Joel Olaguez","starRating":"FIVE","comment":"The front desk staff was phenomenal.","updateTime":"2024-04-18T23:58:07.206628Z"},{"reviewer":"Maribel Rico","starRating":"FIVE","updateTime":"2024-04-18T23:38:19.545504Z"},{"reviewer":"Sarah Virani","starRating":"FIVE","comment":"I’ve always had such a pleasant, easy experience at this Pearle Vision. Dr Fazal is not only knowledgeable and wonderful at explaining complex concepts to laypeople like me, but she’s also personable and puts me at ease. The manager, Fatima, is also very kind and helpful. The turnaround time has always been quick and the staff is genuinely interested in ensuring out-of-pocket costs are minimal. I’d recommend Dr Fazal and her staff to anyone looking for a solid ophthalmologist.","updateTime":"2024-04-18T23:02:46.923689Z"},{"reviewer":"blanca rico","starRating":"FIVE","comment":"Amazing","updateTime":"2024-04-18T22:38:09.509191Z"},{"reviewer":"Brenda Flowers","starRating":"FIVE","comment":"I had my exam done here and got my first pair of glasses. The doctor and staff were very patient and helpful. I appreciated that they didn't try to over sell me. They were very straight forward. I love my glasses and \"I can see!!\" I would definitely recommend this pearle vision.","updateTime":"2024-03-07T00:51:11.600308Z"},{"reviewer":"Tamara Crow","starRating":"FIVE","comment":"The optometrists recommended that because my eyes were different strengths, I should try different strengths in each eye rather than keep the same strength in each eye and that made all the difference in my vision. I can see much clearer and further. I highly recommend this location.","updateTime":"2023-12-16T18:53:56.693752Z"},{"reviewer":"Elizabeth Hemphill","starRating":"FIVE","comment":"Fatima was very helpful and gave me good insight on the glasses I was debating on purchasing all puns intended. She was very sweet to me and my experience was quick and painless!","updateTime":"2023-10-26T17:16:41.340995Z"},{"reviewer":"Abby Spychalski","starRating":"FIVE","comment":"Had a vision emergency and they took me in right away. They got it all taken care of and with great hospitality! Thank you Dr Fazil and Fatima","updateTime":"2023-10-12T22:23:42.050121Z"},{"reviewer":"Janet Stone","starRating":"FIVE","comment":"Very courteous and helpful team!","updateTime":"2023-09-05T23:30:33.449068Z"},{"reviewer":"Flying Ahmvd","starRating":"FIVE","comment":"I’ve been coming here for about 2 years now and they have never had an issue fitting me in for an appointment or ordering my contacts. Super friendly staff!","updateTime":"2023-08-10T19:15:57.531131Z"},{"reviewer":"Kathy Henley","starRating":"ONE","comment":"This is the worst Pearle vision I've ever been to. I won't be going back. I don't recommend this Pearle vision to anyone. The customer service from the receptionist and front desk was very unprofessional and non caring . It's been over 2weeks and still no contacts. And the cheap pair the eye Dr gave me hurt my eye. . After waiting two weeks for my contacts to come in through Pearle vision I got frustrated and called 1-800 contacts and my contacts will be here in 2 days. I WILL NEVER go back to this Pearle vision. I will stick to the Pearle vision in Geneva Illinois instead of The Pearle vision Naperville Illinois The service from all staff with Geneva Illinois Pearle vision was awesome and they knew what they were talking about and doing was 100% better.","updateTime":"2023-03-31T16:12:39.483064Z"},{"reviewer":"No Name","starRating":"ONE","comment":"I would give 1 star as this facility looks old with very old equipments.\nDoctor was not much proactive and interested in doing eye testing.\nSame with staff.\nAnd also not much good/latest frames.","updateTime":"2022-12-23T07:56:30.179749Z"},{"reviewer":"Nizar Kamdar","starRating":"FIVE","comment":"My Family and I have been going to Dr. Shairoz Fazal for over 10 years, she and her staff especially Fatima are very friendly and courteous. Dr. Fazal conducts eye exams very thoroughly which gives me the certainty that we're in great hands.","updateTime":"2022-12-01T03:01:25.231177Z"},{"reviewer":"alicia wilson","starRating":"FIVE","comment":"Very thorough exam. Dr Fazal and crew were so friendly and professional. Definitely will be back.","updateTime":"2022-11-10T20:26:21.794752Z"},{"reviewer":"Muneera Hashwani","starRating":"FIVE","updateTime":"2022-10-20T18:54:41.690680Z"},{"reviewer":"Robert Villalobos","starRating":"ONE","comment":"Extreme rude and dismissive. Dealing with Fatima was the worst experience. Someone needs to explain customer service to her. Annoyed by simple questions. I understand dealing with the public is frustrating but does not excuse having an attitude with everyone. Never going in here again.","updateTime":"2022-08-24T23:17:12.105136Z"},{"reviewer":"Melissa Watts","starRating":"ONE","comment":"Desk staff is always rude, but the biggest reason I won't go back is the fact they lie about how often you need a vision exam for contacts. They act like people can't Google and figure out state requirements or that they won't find out how much they are being ripped off by calling 1800contacts for themselves.","updateTime":"2022-08-13T17:41:11.777517Z"},{"reviewer":"Savannah Burke","starRating":"FIVE","comment":"Pearle is out of network for me, but I still love to go to this office. The staff is always very knowledgeable and kind. They go out of their way to ensure that I'm getting the best contacts, and can still afford them, and even help me pick out glasses. Fatima helped me figure out how to contact my insurance and made sure I was getting the best prices. I can't recommend this location enough.","updateTime":"2022-08-03T00:14:58.427520Z"},{"reviewer":"Jessica Kouzmanoff","starRating":"ONE","comment":"Had an appointment today at 11. Myself and 3 other patients were waiting outside because the doors were locked and the lights were off. A few of us called and never got an answer. No call or email about a cancellation or rescheduling or anything. Super unprofessional. Won't be returning. The Bolingbrook location (unaffiliated) got me in an hour later and the receptionist was so sweet. Go there instead.\n\nUPDATE TO THEIR RESPONSE: Unfortunately, you are listed both online and on your doors that you open at 10am. A gentleman and 2 other women all tried to enter the building and tried calling. I was there at 10:40 and left at 11:10. I received no communication that the business as a whole was opening over an hour late or that my appointment was rescheduled. Absolutely ridiculous.","updateTime":"2022-04-22T03:02:41.520840Z"},{"reviewer":"Debi Augusty","starRating":"FIVE","comment":"The gals at the front go out of their way to get exactly what you need! The ophthalmologist’s exam was through and he asked questions to clarify the uses and needs for vision…I work at a computer doing triage- he had the perfect combination to help!","updateTime":"2022-04-21T16:56:52.030843Z"},{"reviewer":"Kassie Leyva","starRating":"FIVE","comment":"This store is always clean and set up so all the options are present. Fatima at the front desk is always so welcoming and the doctor also. So happy to be able to go somewhere that always keeps the patient in mind first!!","updateTime":"2022-04-19T05:53:43.967017Z"},{"reviewer":"Sladjana Alnaimi","starRating":"FIVE","comment":"Excellent service, professional helpful and very friendly staff specially Fatima she took care of everything for us and Dr. Shairoz Fazal was great gave us great advice over the optimitrist we went to & she let us try the prescription first before buying at no extra cost. Thanks you Fatima and Dr Fazal","updateTime":"2022-02-26T18:17:33.587406Z"},{"reviewer":"Hana Vander Galien","starRating":"THREE","comment":"I didn’t really feel like the managers and staff knew what they were doing. Seemed very disorganized and the experience was chaotic just to work through basic things. I have been so other pearl visions and everything was so smooth compared to this. Really loved the main doctor I saw though!","updateTime":"2022-01-25T21:22:42.105729Z"},{"reviewer":"Harman Gill","starRating":"FIVE","comment":"Best place in all of Chicagoland! The staff are all very professional and helpful in picking out the right frames. I called every other store around when looking for glasses, no one beats this Pearle Visions!","updateTime":"2022-01-16T18:48:57.895428Z"},{"reviewer":"Concetta Phillipps","starRating":"ONE","comment":"It is not open on Sunday. Poor customer service if they can't keep the correct hours inputted.","updateTime":"2021-10-03T18:23:33.697477Z"},{"reviewer":"J Rod","starRating":"FOUR","updateTime":"2021-09-08T20:38:41.587329Z"},{"reviewer":"Nancy Clabots","starRating":"FIVE","updateTime":"2021-08-27T01:31:35.107720Z"},{"reviewer":"Teneisha Wortham","starRating":"FIVE","updateTime":"2021-07-23T15:38:54.103715Z"},{"reviewer":"Robert Jucovics","starRating":"FIVE","comment":"This pearl vision location was amazing. Friendly and professional. I needed 2 pairs of glasses before a vacation and hat was in a week. Fatima from Pearl was able to get both pair for me in about 4 days. No problems at all. She answered all my questions and explained my insurance and even looked up lenses for sun glasses I bought somewhere else. For being the first time at Pearl Vision Center … Pearl won me over and I will be coming here from now on. Thank you Fatima for amazing customer service.","updateTime":"2021-06-09T19:44:18.459137Z"},{"reviewer":"Leslie Falls","starRating":"FIVE","updateTime":"2021-05-22T23:41:12.685385Z"},{"reviewer":"Sara Vogel","starRating":"FIVE","comment":"I love this place! Everyone is extremely nice and friendly. I was in and out getting what I needed. Highly recommend!","updateTime":"2021-05-20T22:51:58.682887Z"}]
