Pearle Vision South Barrington

The Doctor is patient and answers all your questions she explains everything in detail. The staff is equally very welcoming, they dont make you feel as if you must buy. They respect your needs and wants. Its apparent this is a good place to work as they dont have a turnover in staff.

I ordered Rx sun glasses working with Courtney. She was struggling with system issues and was writing notes on a piece of paper. I waited over 45 minutes to get the go ahead for a discount. Finally I left after she gave me her card and said she would call me with the final amount and we could complete the order. I never received a call. I contacted the number she gave me the next day and another woman looked up my info, got the discount and we completed the process. I informed the woman that Courtney did not get back to me. She apologized and was not happy that my call back was not fulfilled. Several days later Courtney called and simply said my order was in for pickup. I went to pick it up right away. When I arrived Courtney was out of the building. Sadly the order was not correct, just lenses and no frame. Over 30 minutes passed as the gentlemen waiting on me was trying to find out what had happened, a very slow and painful process! By this time I am getting openly frustrated. Courtney walked in and went directly to the back out of sight. When she finally came out front I asked her why this order was wrong, her response was she never waited on me. She flat out lied, until I challenged that her she had just called me and I had her card! At that point everything took a turn! I was furious that she had lied and slowly then finally said she kind of remembered. This was NOT weeks prior it was days! I was livid, no trust no apology. Got a refund and will never go back.

Dr. Roshnee Patel was excellent in answering all my questions and getting my exam done. Mira & Nick were great in getting my order in for new lens! A great place to get your eyes checked, friendly, helpful staff and an excellent doctor!

I’ve been coming to this location for many years. I’d like to call out Mick for being so amazing and patient with me. I came in with a completely busted up pair of glasses and begged him to fix them. He tried for so long, and tried many different things. Unfortunately he wasn’t able to fix them, but he was so patient and determined to help me! He’s like this every time we go in! Thank you, Nick!

I had a great experience with the doctor at Pearl Vision—she was fantastic, and the initial exam was thorough. At first, I was happy with the service, and the staff helped me pick out glasses quickly. However, problems arose with my lenses. When I returned about a week later due to vision issues, the staff suggested it was just an adjustment period, which I understood. But even after trying in-store adjustments, they had to send my glasses back to the lab on January 2nd, even though I placed my order on December 12th, 2025. They initially promised a 10-day turnaround for the new frames and lenses, but it’s now been nearly month with continuous delays. Each time I call, I’m told to wait another week. They also mentioned that if this new prescription doesn’t work, they’d revert me to my old prescription, but I had issues with that prescription in the first place. Now, it’s been nearly two months without proper glasses, and every attempt to cancel the order or get a refund is met with pushback. In short, the doctor was wonderful, but the front staff and the overall service were extremely disappointing. I hope they improve their communication and service in the future.

Great service and professionals.

Great customer service and doctor was great describing everything

I have been to this location twice - once last year & once a few months ago. Everyone including Dr. Roshnee Patel were nice. The exam went fine last year, but wasn't quite thrilled with the result. Thought no matter as I could see well enough and scheduled this year again as it was the only location with appointments on the day I needed. My visit from this year, however, when I had the initial screen I could not see any of the letters. Dr. Patel seemed confused and tried to have me list off what I could see. Eventually we got to some I could see, but the times I couldn't see the letters -at all-, I was told to guess. In all my exams in the last 30+ years, I've never been told to guess. Prescription didn't end up getting changed much, if any, so obviously I had already decided I will never be returning to this location. What made me want to warn others, though, is my visit to the DMV where I nearly failed my eye exam. Only saved by wearing my very old prescription contact in 1 eye (as I had lost that contact). While I like my vision 20/10 or 20/15, the contact with what Dr. Patel came up with was not even 20/20. It's 20/40 at best. Never again.

Would give a zero if I could. Do not recommend.

I appreciate my exam not being a hurried exam. I will return to dr patel for another thorough exam. Staff we're also helpful selecting my glass frames.