[{"reviewer":"Judy Mankus","starRating":"FIVE","updateTime":"2026-02-15T13:38:54.698553Z"},{"reviewer":"Mari Nicolas","starRating":"FIVE","updateTime":"2026-02-14T23:37:18.575470Z"},{"reviewer":"Leo Khmelnitsky","starRating":"ONE","comment":"Came in mid January for eye exam and glasses. I have Eye Med insurence through Cigna. Keep in mind, I had bought glasses from them twice prior. They ran my insurence and told me a name I never heard of, not eye med. Said my eye exam with insurence will be $50. I asked to double check my insurence because it’s covered bi-annually. They said they did and that’s what it showed. I agreed. I did my exam after which I was directed to sit down and choose the type of lenses and frames I wanted. At that time, I was informed that I had to buy lenses and frames NOW or I would be charged $128. I then asked, what is full cash price without insurance, they said $128. I began to look up my insurance to show them that eye exams are fully covered. They told me that’s not what it says in their system. I informed them that I needed time to find the correct frames and also get some input. They insisted I had to buy now or pay full price. I said no thank you and left without ever receiving my prescription details or any paperwork. Their response was, “Ok, no problem”. I walked over to a local well known competitor, got another eye exam which was covered under my Eye Med insurence at $0. Received all my paperwork, and not required to buy lenses and frames during the visit. Today 2/4/25, I received a bill from Pearl Vision for $184. It sounds like their system is off or they’re running some boiler room scam. Never will I return to that location except to dispute the charges.\n\nThe lady who checked me in was rude and annoyed, and the guy who checked me out was just very rude, wanted for me to choose fast and get out and refused to tell me my prescription until I pay. By the way, this is my 1st google review as I’m amazed by the lack of care or customer service as experienced at this place.","updateTime":"2026-02-05T01:54:41.874316Z"},{"reviewer":"Luciene Oliveira","starRating":"FOUR","updateTime":"2026-01-22T14:36:37.120706Z"},{"reviewer":"Scot Steinheiser","starRating":"FIVE","comment":"Excellent glasses and superb customer service!","updateTime":"2026-01-14T14:01:56.580418Z"},{"reviewer":"Diane Lang","starRating":"FIVE","updateTime":"2025-12-18T14:49:04.972819Z"},{"reviewer":"Bobby Howard","starRating":"FIVE","updateTime":"2025-12-14T18:57:42.922196Z"},{"reviewer":"Diana Z","starRating":"FOUR","comment":"I had a recent appointment at this Pearle Vision location and have a mixed review.\n👍 The Good: Staff & Service\nThe employees were genuinely nice and helpful throughout my visit. I also appreciated that I was not left waiting a long time; the appointment was punctual and efficient.\n👎 Needs Improvement: Archaic Digital Systems\nThe major drawback was the archaic and frustrating check-in system. It does not accept screen shots of necessary documents like insurance cards, forcing me to print my insurance information just so I could take a picture of the physical printout to upload. This is an unnecessary hassle and a waste of paper.\n🛑 Needs Improvement: Excessive Communication\nThe Client Relationship Management (CRM) definitely needs improvement. In the 10 days leading up to my appointment, I received an astonishing six emails and one phone call from the office. This included:\n3 appointment reminders from their \"eye appts\" system\n3 check-in/form emails from their \"demand force\" system\n1 appointment confirmation call from a person\nThis level of repetitive communication is overwhelming and quickly becomes spam. While I appreciate being reminded, consolidating these communications into one or two clear emails/texts would significantly improve the patient experience.\nOverall: A great team provides fast, personalized service, but the backend technology and communication strategy create unnecessary friction.","updateTime":"2025-12-10T14:09:55.307431Z"},{"reviewer":"c. soto","starRating":"FIVE","comment":"I’ve been having a difficult time w/ my insurance and really needed to replace my glasses. A bit disappointed to shell out big money near the holidays — strictly a bone to pick w/ my insurance. At no fault to the staff who were actually pretty chill and as engaging as I needed.\n\nI went a bit early to scope out the selection and get checked in. Didn’t feel pushed towards one thing or the other — major plus! Standard vision tests and insight from an equally lovely and chill optometrist. Staff helped me choose some dope glasses and were very helpful during the “checkout” process.\n\nHonestly, as someone who is introverted and socially anxious, I am super relieved at how easy going and hands off this experience was. I’ll definitely consider this location in the future.","updateTime":"2025-11-23T04:26:58.681040Z"},{"reviewer":"Kerry Gerts","starRating":"FIVE","updateTime":"2025-11-20T14:46:03.780082Z"},{"reviewer":"Carmen Cervantez","starRating":"THREE","comment":"I bought glasses last yr and paid over $400, this yr i needed a new prescription so I used my same frame that I purchases from pearle vision last yr. To find out they do not guarantee if they get lost or broken it will be my cost. Which I find ridiculous since I bought them here just a yr ago. Be aware if you buy glasses from them and need a new prescription, they will not guarantee to keep them safe when sent out for new lenses. I would buy online. Lesson learned. The dr and tech were friendly, but just shitty they do not guarantee a product that your purchase from them, hundreds of dollars not guaranteed. They also do not allow you to buy more insurance. Be careful do not buy from them.","updateTime":"2025-11-17T14:43:19.515695Z"},{"reviewer":"Shaylea Castleberry","starRating":"FIVE","updateTime":"2025-11-17T14:36:27.723995Z"},{"reviewer":"Brent Nevergall","starRating":"FIVE","updateTime":"2025-11-15T21:07:12.396404Z"},{"reviewer":"Gwen Janzen","starRating":"FIVE","comment":"Could not be more thrilled. My glasses broke somehow overnight (fell off my night stand, and were in pieces). When I called Pearl, sales associate Cannon said he wasn’t sure if they’d be able to make a repair but to head over and he’d try his best. He was AMAZING, and he went above and beyond to help find a solution to save me (I’m practically blind without my specs). Thank you, thank you, thank you!","updateTime":"2025-08-01T22:47:35.057094Z"},{"reviewer":"Ed Igo","starRating":"FIVE","comment":"We had an appointment for our son and my wife was very impressed with the service from Jenifier and Jenifer who assisted our son and stayed after store closing teaching him how to properly put lenses. It took good 35 minutes but they were very calm and patient until he was able to do it on his own. Doctor Lisa recommended alternative solution for the contact lenses which is much better and cost effective. We strongly recommed this customer oriented and professional place.","updateTime":"2025-07-16T01:35:08.727435Z"},{"reviewer":"Milan Bruncko","starRating":"FIVE","comment":"Great visit with the optometrist dr. Lisa. Very experienced, professional and friendly staff, Jennifer, Jennifer and Courtney! Thank you!","updateTime":"2025-04-22T22:46:48.673672Z"},{"reviewer":"Paul D","starRating":"FIVE","comment":"During a delicate set-up of a machining process, I removed my Ray-Ban titanium glasses while checking tooling. The glasses unknowingly fell down to the floor and as I finished and prepared to leave, I heard a crunch and I crushed my glasses. Fortunately, Pearle Vision Vernon Hills was on the way home and we paid them a visit. My glasses were repaired to the original better than new state all within an hour by Griselda.","updateTime":"2025-04-08T02:49:08.110787Z"},{"reviewer":"Zena Clifton","starRating":"ONE","comment":"The optometrist was absolutely wonderful—thorough, kind, and made me feel very comfortable during my exam. Unfortunately, the positive experience ended there.\n\nWhen it came time to pick out frames, the associate who helped me was incredibly rude and condescending. She rushed me through the process, barely giving me time to consider my options, and made snide comments when I expressed interest in finding the most economical options.\n\nI will not be returning and would not recommend this place.","updateTime":"2025-04-05T11:51:12.688694Z"},{"reviewer":"Nina DuBois","starRating":"FIVE","comment":"Dr Lisa vivacqua very professional very detailed and very caring about her patience just a wonderful person and a wonderful doctor. The other person that helped me at Pearle Vision here at Vernon Hills is Jennifer.Filomena very helpful and listened to what I wanted Very professional and today I came to pick up my glasses and I have courtesy Griselda very helpful and very professional both ladies thank you so much Pearle Vision in Vernon Hills","updateTime":"2025-04-01T20:02:31.576321Z"},{"reviewer":"kem","starRating":"FIVE","comment":"Griselda was working alone juggling customers and phone calls. She was so kind and gracious to everyone. Thanks for your help with my Mom’s glasses Griselda and keep up the good work and great attitude!","updateTime":"2025-03-20T05:19:48.339140Z"},{"reviewer":"Amit","starRating":"ONE","comment":"Very unprofessional. Promise to call but don’t turn up at all.","updateTime":"2024-11-15T23:02:26.364112Z"},{"reviewer":"Carla","starRating":"ONE","updateTime":"2024-11-09T19:30:57.487513Z"},{"reviewer":"Slim the bodyguard","starRating":"FIVE","comment":"Jen and Jennifer were great, very friendly, made it very easy.","updateTime":"2024-10-03T20:14:05.939348Z"},{"reviewer":"Valentin Delgado","starRating":"ONE","updateTime":"2024-09-17T13:44:16.443565Z"},{"reviewer":"Sheryl Ringel","starRating":"FIVE","comment":"Beautiful women Dr Vivaqua,Tara, Bina, Jennifer helped me transition from glasses to contacts.","updateTime":"2024-09-04T19:49:23.509672Z"},{"reviewer":"Leevy Yoesep","starRating":"FIVE","comment":"Pearle Vision is the place that I have my eyes examined for years. I have also purchased my prescription glasses from. I recently visited the Vernon Hills store and had a pleasant experience. The staff, especially the store manager, were very friendly and helpful. I highly recommend it.","updateTime":"2024-08-07T01:38:51.300864Z"},{"reviewer":"Dorothy Drezen","starRating":"FIVE","comment":"I usually go to LensCrafters for my eye wear. I am so happy I went to Pearle Vision. The staff was very nice, on time with my appointment, the Doctor was thorough and informative. The price was amazing! I will continue to go to Pearle Vision for all my eyewear needs.","updateTime":"2024-07-24T21:31:44.721252Z"},{"reviewer":"Kathy Zawadzki","starRating":"THREE","comment":"Loved the doctor, selection of frames were very similar across all the suppliers. I was very disappointed. No creativity in the selection. Also, I did not understand the cost of 2 glasses when I supplied one of the frames and one pair was supposed to be half off. Very expensive.","updateTime":"2024-06-20T12:31:43.350397Z"},{"reviewer":"Allen Kuhlman","starRating":"FIVE","comment":"My aging mother broke her glasses and was struggling. I grabbed them and took them to the Vernon Hills Pearle shop. They fixed them up quickly and there was NO CHARGE! Great service.","updateTime":"2024-06-18T15:23:05.060950Z"},{"reviewer":"Santanu Baroi","starRating":"FIVE","comment":"Totally different experience with Bina it was wow it make me change my mind to edit my review thank you for everything","updateTime":"2024-05-17T18:24:35.962597Z"},{"reviewer":"Tony O","starRating":"FIVE","updateTime":"2024-03-01T21:14:50.217312Z"},{"reviewer":"Carina Corona","starRating":"FIVE","updateTime":"2024-02-20T22:01:31.006302Z"},{"reviewer":"Zambillia Zurfaran","starRating":"FIVE","comment":"Very good service for all your opthometry needs. All the personnel at this location is qualified and very pleasant! You are in good hands with them! Shop with confidence!","updateTime":"2024-02-20T20:31:13.594750Z"},{"reviewer":"Serg Lajic","starRating":"FIVE","comment":"So much amazing feed back, but I’ll keep it simple . Come here and consider it done. If there was 10 stars they deserve it.","updateTime":"2024-02-01T22:59:23.006759Z"},{"reviewer":"Doris Hawkins","starRating":"FIVE","comment":"Love the staff here they are incredibly helpful. Bina helped me with both ordering my daughter’s glasses and adjusting them again months after purchase.","updateTime":"2024-01-26T21:32:16.455234Z"},{"reviewer":"Leo Khmelnitsky","starRating":"FIVE","comment":"Bina was awesome and very friendly","updateTime":"2023-12-06T23:04:43.046976Z"},{"reviewer":"Samantha Burton","starRating":"FIVE","updateTime":"2023-11-08T19:49:55.908529Z"},{"reviewer":"Gayle Seebacker","starRating":"FIVE","comment":"Bina was awesome. Very friendly and outgoing. Very helpful with choosing frames and answering questions.","updateTime":"2023-10-27T16:50:40.527976Z"},{"reviewer":"Heavyn Lee","starRating":"FIVE","updateTime":"2023-10-20T17:32:21.815778Z"},{"reviewer":"L T","starRating":"FIVE","comment":"The staff at Pearle Vision is awesome! One of the lenses on my glasses came off, I went it to have it fixed and they were able to do it on the spot! Thank you, awesome service!!","updateTime":"2023-10-18T17:26:11.767203Z"},{"reviewer":"Dino Kellikidis","starRating":"FIVE","comment":"Bina Patel the best!","updateTime":"2023-10-07T19:40:56.849025Z"},{"reviewer":"David Betti","starRating":"FIVE","comment":"Bina was awesome- enjoyed sales experience","updateTime":"2023-09-29T21:25:05.937509Z"},{"reviewer":"Robby Burroughs","starRating":"FIVE","updateTime":"2023-09-28T20:53:17.244798Z"},{"reviewer":"Heather Armon","starRating":"FIVE","updateTime":"2023-09-22T18:06:25.070668Z"},{"reviewer":"Sourav Chatterjee","starRating":"FIVE","comment":"Fantastic staff, pleasant doctor, overall pleasant experience. Would do business with again.","updateTime":"2023-09-13T13:28:06.313201Z"},{"reviewer":"Fred F","starRating":"FIVE","comment":"Great, friendly staff. Very knowledgeable.","updateTime":"2023-09-08T20:40:44.329706Z"},{"reviewer":"Yesenia M","starRating":"FIVE","updateTime":"2023-08-30T21:30:47.814919Z"},{"reviewer":"Alyssa Paukner-Narine","starRating":"FIVE","comment":"Fantastic staff, pleasant doctor, overall pleasant experience. Would do business with again.","updateTime":"2023-08-29T20:19:07.280080Z"},{"reviewer":"Bob Foltz","starRating":"FIVE","updateTime":"2023-07-19T22:50:47.761280Z"},{"reviewer":"BornAgain decor Co","starRating":"FIVE","comment":"This is Dayna. I wanted to leave a review for Bina who helped me make a smooth transaction with frames I fell in love with at the Libertyville, Il location. Thanks Bina for all of your help!","updateTime":"2023-07-18T13:14:43.005641Z"}]