[{"reviewer":"Yahaira Niazi","starRating":"FIVE","comment":"Dr. Merchant was great and took the time to explain everything without rushing. Laura, the optician, was super helpful and made picking out glasses easy and comfortable. Overall, a really good experience and I’d definitely recommend them.","updateTime":"2026-01-28T00:55:52.794386Z"},{"reviewer":"Ekta Rathi","starRating":"ONE","comment":"They broke my $600 glasses while adjusting them and then threatened me to leave a store else they will call cops on me.\n\nPerson in store who broke glasses first told me they will replace glasses. Then Store manager on call denied and told me to wait till 5:00 for a call on “if” they can give me 10-20% off on a new glass, which any store anyways give. I was disheartened and sitting in a corner to get my head clear before I could drive. I was never told to leave store or that I could not sit till that time. When I was getting in a frame of mind to get up and drive again, doctor at the store suddenly started accusing me of being rude when I wasn’t even talking, just sitting gathering myself. I did not even know her, she wasn’t there when my glasses broke, I was just sitting in a corner she appeared from inside and started accusing me.\n\nNever ever go to them. They can threaten and intimidate you if anything went wrong in their end. It was a scary experience given I was only customer at store. They could have done anything to me.\n\nI went to Pearle vision in Arlington heights, where I was told the glasses broke as the person did not heat it enough before bending , so it snapped.They offered me in no time 20% off on new glasses and expressed that they felt sorry for experience I had at Wheeling. There are good people and good branches of Pearle Vision. Never go to Wheeling branch .\n\nThey will reply to this thread with false comments I know. But this is end of it from my side. May everyone pay for their karma.","updateTime":"2026-01-26T22:00:42.194651Z"},{"reviewer":"Katie","starRating":"FIVE","comment":"I’ve been coming to this location for years and always love the service provided. The staff is nice and helpful. They inform you what your insurance covers when it comes to glasses and don’t attempt to upsell which is always a nice feeling. I’d recommend everyone get their eyes checked here.","updateTime":"2025-12-17T18:51:46.527859Z"},{"reviewer":"Marji Berkowitz","starRating":"FIVE","comment":"Dr. Saha gave me a very thorough eye exam. I am happy with the results, which included a new Rx for my lenses.","updateTime":"2025-11-06T23:14:14.776334Z"},{"reviewer":"Carol Usalis","starRating":"ONE","comment":"I made an appointment 2 weeks in advance for an eye exam. The day of the appointment I showed up at 9:30 am appointment and the doors were locked and place was dark. Supposedly, My home phone number was called 12 minutes before with cancellation. When I called - Their excuse is that they were stuck in traffic and I could have an appointment at 12:30. Boy, must have been some traffic. They lied to me and I will never go to that place again. Do they think I am so stupid????","updateTime":"2025-10-16T00:02:09.651935Z"},{"reviewer":"Nikki Hernandez","starRating":"FIVE","updateTime":"2025-10-15T20:54:01.225932Z"},{"reviewer":"Mantis Toboggan","starRating":"FIVE","comment":"Great staff!","updateTime":"2025-08-24T00:35:39.806434Z"},{"reviewer":"Jacob McBride","starRating":"FIVE","updateTime":"2025-06-28T18:21:49.173623Z"},{"reviewer":"Sohail Virani","starRating":"FIVE","comment":"Came to see Dr. Merchant and had an amazing experience. She spent a ton of time educating us. The staff and Laura were amazing as well! 10/10. Will definitely be coming back. Dr. Merchant is the best doctor there is!!","updateTime":"2025-06-21T18:48:21.728929Z"},{"reviewer":"Alfredo Rocha","starRating":"FIVE","comment":"Great staff, friendly, and very helpful. Dr. Saha and Optician Markita made the process very easy. Definitely will come back for future inquiries.","updateTime":"2025-05-14T20:53:59.015494Z"},{"reviewer":"Hanna Matusevich","starRating":"FIVE","comment":"Can’t thank enough to this place. I came by because my eyes were itching and a face is swelling. I got a prescription from a different doctor which was completely wrong, and didn’t help. Doctor at Pearle Vision diagnosed the right think and it’s got better right away.\nIf you have any type of eye pain come to this place.","updateTime":"2025-05-12T17:15:21.530092Z"},{"reviewer":"Dawn Koelsch","starRating":"FIVE","comment":"Loved my experience. Had been several years since exam and I was nervous. Laura greeted me and started the process and set my mind at ease. Dr Merchant was professional and knowledgeable.","updateTime":"2025-05-09T15:47:08.390940Z"},{"reviewer":"Shirin Talley","starRating":"FIVE","comment":"This Pearle Vision location truly stands out! From the moment you step inside, you're met with a professional yet welcoming atmosphere. Having visited other Pearle Vision centers, I can confidently say the staff here are exceptionally friendly and skilled at helping you find the perfect eyewear to match your needs and style. Especially Laura.\nMy experience with Dr. Nitasha Merchant was outstanding. She is thorough in her explanations of each procedure and patiently addressed all my questions, including important insights on menopause and eye health. I especially appreciated her taking the time to discuss my options with such care. Without a doubt, I highly recommend this location. Their commitment to customer service and genuine care shines through in every interaction.","updateTime":"2025-04-25T22:31:48.756446Z"},{"reviewer":"Samantha Shah","starRating":"FIVE","updateTime":"2025-02-19T19:42:49.271772Z"},{"reviewer":"Michael Delmonico","starRating":"FIVE","comment":"Dr Alex was great to work with and gave me a thorough exam. I felt very taken care of from start to finish. The whole staff is friendly and knowledgeable. It was all very easy and a seamless experience.","updateTime":"2025-01-09T01:15:19.090776Z"},{"reviewer":"Debra Kocis","starRating":"FIVE","comment":"Dr. Saha is awesome! She is thorough and kind. Explains everything and answers any question. She really listens to the patient.","updateTime":"2024-12-06T22:42:58.849795Z"},{"reviewer":"nancy weksler","starRating":"FIVE","comment":"Thank you Dr Merchant for your excellent care at Pearle Vision. I truly appreciate your thorough examination and wonderful care. I definitely will be returning! Thanks again for getting me in so quickly when I was in pain.\nSincerely\nNancy Weksler","updateTime":"2024-10-21T22:03:16.801300Z"},{"reviewer":"nimphia bhat","starRating":"ONE","comment":"I should have read the reviews before going to this location. I won’t recommend going here to anyone.Horrible customer service experience.","updateTime":"2024-09-17T16:45:43.228605Z"},{"reviewer":"ale lagunas","starRating":"FIVE","comment":"I have been coming here for years and always have great customer service. Today I took my daughter to practice trying on contacts...Laura was so thorough and patient. Made my daughter feel at ease. After a few attempts success. Laura has also helped my two older kids with contacts. She's simply the best!","updateTime":"2024-08-21T22:39:27.265604Z"},{"reviewer":"Todd Kristy","starRating":"FIVE","comment":"Highly recommended, very knowledgeable staff, did not feel rushed, answered all my questions & concerns.","updateTime":"2024-08-10T16:27:00.495537Z"},{"reviewer":"Edwin Lingson","starRating":"FIVE","updateTime":"2024-07-27T19:05:03.042885Z"},{"reviewer":"Michelle DelRosario","starRating":"FIVE","comment":"I have been coming here for 25 years and have always received amazing service from the front desk, Vicki is so helpful, and care from Dr Portnoy. I highly recommend this practice","updateTime":"2024-07-15T19:23:28.148747Z"},{"reviewer":"deb hartwig","starRating":"ONE","comment":"I came in yesterday for a simple adjustment. The woman who helped me who is not a technician was kind and did what she could to adjust my frames. I was told to come back the next day when the technician was in and he could finish. When I did return the next day I was told he could not help me and he was very rude.\nThank goodness tire shops put air in your tire no matter where you bought your tires. Having purchased glasses in the past from a different location, I would never recommend this Pearle vision location.\nI should have read the reviews beforehand!!","updateTime":"2024-07-02T16:20:58.040491Z"},{"reviewer":"alex weiss","starRating":"ONE","comment":"Old woman behind the counter was so rude to my mother it was unbelievable. I will never go back there. I am so aggravated.","updateTime":"2024-05-27T05:00:05.419195Z"},{"reviewer":"Alexis Barros","starRating":"ONE","comment":"Don't bother wasting your time scheduling on a Saturday because the doctor will keep canceling.","updateTime":"2024-05-25T14:43:05.382949Z"},{"reviewer":"Jayden Smith","starRating":"ONE","comment":"I cannot stand the 2 old ladies that work there at the front desk. One will always hound you asking if you need help looking for frames. Like why would I want your opinion on the glasses that I am going to wear and why would I even consider glasses that you recommend when I’m going to be wearing them?! Not even 10 seconds into looking at frames and she’s already asking me do I need help. Do they have nothing else to do besides stare at me when I’m browsing for frames? Not to mention they are both rude in person and on the phone. How foolish I was to come to this pearl vision.","updateTime":"2024-05-19T05:37:45.975379Z"},{"reviewer":"Jeremy Webber","starRating":"FIVE","updateTime":"2024-04-20T18:38:54.207363Z"},{"reviewer":"Nellie Settler","starRating":"FIVE","updateTime":"2024-04-18T18:51:35.276244Z"},{"reviewer":"Cynthia Brunson","starRating":"FIVE","updateTime":"2024-04-11T13:38:05.830930Z"},{"reviewer":"Scott Muehlenbeck","starRating":"ONE","comment":"Bought a pair of glasses a few months ago with sun transitioning lenses and they are breaking down. Pearl says they are not responsible past 30 days lady at the desk was not a polite person never go back to that store.","updateTime":"2024-03-26T21:27:27.317980Z"},{"reviewer":"Adeet Shah","starRating":"FIVE","updateTime":"2024-03-14T18:26:17.137601Z"},{"reviewer":"Carlos Martinez","starRating":"FIVE","updateTime":"2024-03-08T18:54:24.779104Z"},{"reviewer":"Joseph Rodriguez","starRating":"FIVE","comment":"I have been coming here for over 12 years and have never had any bad experiences!! Dr.Kenneth and his team are always delivering 5 star service!!","updateTime":"2024-03-07T19:51:01.574633Z"},{"reviewer":"Michael Maritato","starRating":"FIVE","comment":"I highly recommend Pearl Vision. I have always received the best service, eye exams, pricing and the Staff is always amazing.","updateTime":"2024-02-06T19:34:54.057692Z"},{"reviewer":"Anastasia Orsini","starRating":"FIVE","comment":"I had a great experience! The staff is so friendly and the place was clean!","updateTime":"2024-02-06T16:27:57.458536Z"},{"reviewer":"Abbe Heller","starRating":"FIVE","comment":"Dr. Portnoy is very thorough and knowledgeable. He really takes great care of your needs and makes sure all your concern are covered. The staff is very helpful.","updateTime":"2024-01-18T16:05:07.632444Z"},{"reviewer":"Jessica B","starRating":"ONE","comment":"Very disappointed with my experience. I called today to order more contacts after being seen at this location the last few years. It was explained I was due for an eye exam. I explained that since I only had 10 pairs left and they didn't have an appointment that fit my availability in the next few days that I'd like to order a replenishment of contacts and then schedule my appointment. The person speaking with me told me that wasn't possible and I was then not allowed to order contacts. I explained I'd have to seek service at a different Pearle Vision. I've been wearing contacts for 21 years and never experienced such poor customer service.","updateTime":"2024-01-04T15:53:20.712075Z"},{"reviewer":"Tej Shah","starRating":"FIVE","comment":"This place is GREAT. It's been here for 40 years and the doctors really take their time on the exam and answering your questions. You didn't get rushed out. Glasses are affordable and good quality. Contact lenses compete with Costco pricing.","updateTime":"2023-11-10T00:25:45.371728Z"},{"reviewer":"Amanda Fielding","starRating":"FIVE","comment":"It was very good I got my glasses and love them then I got contacts 8 months later and they are working very well would people are also very nice here would recommend","updateTime":"2023-11-08T20:36:08.480914Z"},{"reviewer":"Sreecharan Pannala","starRating":"FIVE","comment":"Lora from Perl vision was great in checking me in and taking care of me. She was as good as the doctor to go over my prescription and help me understand better.","updateTime":"2023-11-08T18:20:03.024424Z"},{"reviewer":"Logan Koons","starRating":"ONE","comment":"Horrible experience. Do not recommend. Rude employee and required a mask. Our hospitals don’t require masks, our dental offices don’t require masks, but this hole in the wall still does. Stay away, science and logic need to win.","updateTime":"2023-06-20T15:41:34.880500Z"},{"reviewer":"Angie Rosales","starRating":"FIVE","updateTime":"2023-03-21T22:17:05.474989Z"},{"reviewer":"Sony Cuevas","starRating":"FIVE","comment":"(Translated by Google) The doctor did a good job and a good exam\n\n(Original)\nLa doctora hizo un buen trabajo y un buen examen","updateTime":"2023-03-13T23:19:48.434716Z"},{"reviewer":"Mark Weksler","starRating":"FIVE","comment":"Dr. Portnoy has been my optometrist for decades and ALWAYS provides professional services at the highest level and takes personal interest in ALL my eye needs. Highly recommended!","updateTime":"2023-02-11T23:18:41.217236Z"},{"reviewer":"Christine D’Angelo","starRating":"FIVE","comment":"Dr.Blank and Dr.Portnoy were so helpful to me, I’m so thankful for their professionalism and empathy. I definitely recommend this office!!","updateTime":"2022-09-13T12:15:01.954025Z"},{"reviewer":"Adriana cabrera","starRating":"FIVE","updateTime":"2022-07-12T21:37:03.283860Z"},{"reviewer":"Katie Lyn","starRating":"FIVE","comment":"Most caring and best place ever","updateTime":"2022-04-25T22:20:58.815689Z"},{"reviewer":"Michael Lynch","starRating":"FIVE","comment":"Long time pearl vision customer. First time with Dr. Portnoy. I had a great experience. Dr. Portnoy was very professional and personable, he helped me pick the best contacts to match my lifestyle. The staff was great in helping me pick a pair of glasses.","updateTime":"2021-12-18T23:30:11.582123Z"},{"reviewer":"Jim Ruffatto","starRating":"FIVE","comment":"I have gone to this Pearle vision for many years and have been very very satisfied with the service and especially the Doctors. Just this week, I broke my frames, not sure how but I did. Well I walked into the office to see what they could do. I just so happened the technician was working on other glasses. Th receptionist found a frames that might fit, brought them to the technician. He worked on them and got them to fit. Fifteen minutes I was out of the store with new glasses\n\nGreat job !!","updateTime":"2021-10-29T18:48:06.945200Z"},{"reviewer":"J. L.","starRating":"FIVE","updateTime":"2021-06-05T21:17:46.344939Z"}]