[{"reviewer":"Flavia Dutt","starRating":"ONE","comment":"First, I would like to give the Optometrist 5 stars. She was great! The day of my exam, I walked out being very satisfied with the service. However, that all changed when I went to pick up my glasses. I approached the counter and said I was there to pick up my glasses. The guy got them out, slammed them on the counter and said, there you go. I just looked at him and thought, are you serious. I've had many eye exams in my life and it's always been the same routine. When you go to pick up your glasses, an employee takes you over to a desk, has you try them on, makes any necessary adjustments, and makes sure you're satisfied. I didn't get that. I got my glasses slammed on a counter and pretty much told, you're on your own. I've had my glasses home for a little over a week now and have barely worn them. They needed adjustments and those should have been taken care of when I picked them up. I shouldn't have to make another trip to ask them to do what they should have done when I was there. I won't be recommending this company to anyone I know.","updateTime":"2026-01-30T14:48:31.412645Z"},{"reviewer":"Marilyn Ball","starRating":"FIVE","comment":"Was impressed with the thorough testing that was done. The Dr. was very knowledgeable and helpful to staff members when needed. The tech for the eye glasses selection and fitting was very helpful! Her 10+years experience was appreciated when getting the best help with my insurance plan.","updateTime":"2026-01-26T13:49:23.089350Z"},{"reviewer":"Brianna Swedberg","starRating":"FIVE","updateTime":"2026-01-21T16:10:56.458392Z"},{"reviewer":"AngelMarie","starRating":"ONE","comment":"The Pearle Vision that was in Glenbrook mall was great, I had no problems with anything but this place? Me and my spouse ordered three pairs of glasses and a month and half later only one pair is in and they never call you back to update you. The manager and doctors are good, everyone else is … terrible","updateTime":"2026-01-16T20:50:42.241159Z"},{"reviewer":"Kelley","starRating":"FIVE","comment":"The staff was nice, knowledgable and prompt with there service.","updateTime":"2026-01-12T13:59:11.298095Z"},{"reviewer":"Wendy Geisman","starRating":"ONE","comment":"Our insurance paid 100% but they have been charging us out of pocket. My hubby has good vision insurance and we just learned this from our insurance. They refused to print a receipt on site of what we were charged for and never emailed me the vision or receipts. Today charges my son nearly 200 dollars and we've never paid that much. We will no longer do business with pearl vision and we've been long time customers. Compare what you pay with your insurance and don't believe what they tell you like we did. They are ripping people off. The lady this year never once asked us what we wanted in our glasses, she chose for us so why should we pay for anything we didn't choose. Diamond over charged us, refused a full refund, a month later we still don't have glasses. Disputed charges with our bank and health card and contacted vsp to let them know what they did. Never had issues all the years we went to the Glen brook mall one. We won't be back.","updateTime":"2026-01-05T23:31:55.786093Z"},{"reviewer":"Stacey","starRating":"FIVE","comment":"Love Pearle Vision at Jefferson Pointe. Will never go anywhere else! Dr. Frazier is top notch!!! She is amazing! I’ve worn contacts off and on for a long, long time and they’ve never been ‘right’. She put me in contacts that I can see well in and can wear every day, all day!! She’s great!!! 10 stars if I could!","updateTime":"2025-12-24T17:52:45.990726Z"},{"reviewer":"Erin Cunningham","starRating":"FIVE","comment":"I am a long time client and really appreciate the time to discuss any concerns with my eye sight. The staff is friendly and helpful. Dr. Fraser is wonderful! She provides great information on current and preventative health care. The Optical coherence tomography test is well worth the $39 cost! Dr. Fraser reviews in detail what the results mean and recommendations for continued health benefits.","updateTime":"2025-12-24T15:15:52.133922Z"},{"reviewer":"Black Prince","starRating":"ONE","comment":"I had come in to get my eyes checked and I elected no to have a glaucoma test taken on the tablet along with another test one was $39 and the other was $11 after my text they tried to tell me I owe for these tests which I clearly declined I will never come here again","updateTime":"2025-12-17T16:54:55.780408Z"},{"reviewer":"Matt Rickert","starRating":"FIVE","comment":"This was the best experience for getting eyes tested. The front office was great. The doctor was an amazing very nice and knowledgeable. I will definitely send people and go back there also!","updateTime":"2025-12-17T16:48:51.033075Z"},{"reviewer":"Susan","starRating":"FIVE","comment":"I always enjoy myself when I go there. Fun loving people.","updateTime":"2025-12-10T21:25:09.490522Z"},{"reviewer":"Nicole Ashford","starRating":"FIVE","comment":"My daughter and I always enjoy coming to Pearle Vision for our yearly exams Dr. Michelle is the best and most knowledgeable person in the field of ophthalmology. Diamond was very helpful and understanding of my position and knowledge of fitting what is needed to make the criteria. Thank you.","updateTime":"2025-11-29T13:12:57.862874Z"},{"reviewer":"Kees de Wit","starRating":"FIVE","updateTime":"2025-11-26T13:43:23.650213Z"},{"reviewer":"Amy Arnold","starRating":"FIVE","comment":"We always feel welcome and the staff is so friendly!","updateTime":"2025-11-16T11:22:07.403310Z"},{"reviewer":"Mary Thompson","starRating":"FIVE","comment":"Dr. Fraser is very knowledgeable and pleasant and the customer service is awesome","updateTime":"2025-11-10T13:36:52.184504Z"},{"reviewer":"Ben Key","starRating":"FIVE","updateTime":"2025-11-08T13:40:37.707909Z"},{"reviewer":"Hemant Jinwala","starRating":"ONE","comment":"this clinic bill to my health insurance instead of vision insurance and charge me almost $ 289.00 for my eye exam because I am diabetic 2 patient. I called so many time to the office and told them to claim to vsp and they denied. do not go this clinic","updateTime":"2025-10-21T20:02:35.663183Z"},{"reviewer":"Vasant Mapara","starRating":"FOUR","comment":"Doctor was very nice and examined my eyes thoroughly.\nMake sure to check cost/prices up front\nI had to pay addional money inspite of copayments.\nWas not told about this upfront.","updateTime":"2025-10-14T16:25:28.227483Z"},{"reviewer":"Bethany Taylor","starRating":"FIVE","comment":"Dr Fraser is incredibly personable and takes the time to explain what tests she’s doing, why she’s doing, and making sure you’re comfortable. In the past I’ve felt rushed and that was not once the case with Dr Fraser! Highly recommend especially if you’re a person who wants to know why/what certain tests show!","updateTime":"2025-10-13T14:55:47.474241Z"},{"reviewer":"Lissette Meyers","starRating":"FIVE","comment":"I have an amazing experience at Pearle Vision. Diamond is so great at her job! So is TJ, very sweet and great customer service skill. Dr Michelle Fraser went above and beyond, trying her best to give me the right prescription. I absolutely recommend this place for your eye exam and also to get your glasses as well. I already purchased a par , 2 years ago. Here I’m again buying another par. Can’t wait to have them . 5 stars for everyone in this office .😊❤️","updateTime":"2025-10-05T18:23:08.050941Z"},{"reviewer":"Ruth Dewit","starRating":"FIVE","comment":"I love how the eye doctors at Pearle Vision take the time to educate patients!","updateTime":"2025-10-04T18:48:34.042491Z"},{"reviewer":"Kay Brown","starRating":"FIVE","updateTime":"2025-09-13T13:00:31.354218Z"},{"reviewer":"Dave Coates","starRating":"FIVE","updateTime":"2025-09-03T12:59:22.712731Z"},{"reviewer":"Denise Sacker","starRating":"FIVE","updateTime":"2025-08-25T12:35:17.936801Z"},{"reviewer":"Mindy Myers","starRating":"FOUR","comment":"The selection of frames is not as good as the old store. The new store doesn't seem as friendly. The staff was treated us well. Just seemed to be the way the store was laid out.","updateTime":"2025-08-24T16:02:24.578324Z"},{"reviewer":"Kathy Walsh","starRating":"FIVE","comment":"The Optometrist did a thorough examination and explained everything to me. Diamond helped me save money with different options. My experience was great. Thank you","updateTime":"2025-08-20T13:23:18.729731Z"},{"reviewer":"Lauren Malone","starRating":"FIVE","updateTime":"2025-08-20T12:35:20.940922Z"},{"reviewer":"Troy Bolen","starRating":"ONE","comment":"The dr was ok... but I'm pissed off i keep asking the total and it kept getting bigger when you ask for a total and it was 800 the she says it's will be almost 300 more trust me i won't be back after we get my wife glasses and my contacts. Did not give a receipt or prescription.so i will let everyone know what happened","updateTime":"2025-08-12T00:36:46.455246Z"},{"reviewer":"Ethel Welch","starRating":"FIVE","updateTime":"2025-08-10T23:43:36.737986Z"},{"reviewer":"Thea Boxberger","starRating":"ONE","comment":"The exam was good, we ordered glasses and paid. Its been almost 3 weeks since our appointments. Still havent heard from them. We went to the store and it had moved across town. Went to the new store and of course it still closed. At the time of service we asked for our prescriptions. They told us it would be a hour wait to print them. Called corporate, file a dispute wait another 5 days. School starts in two days, no glasses, no prescription, 400 dollars for nothing.....","updateTime":"2025-08-04T14:43:16.332321Z"},{"reviewer":"TJ Mains","starRating":"FIVE","comment":"Very friendly","updateTime":"2025-07-26T13:07:09.318375Z"},{"reviewer":"Monte Gutierrez","starRating":"FIVE","updateTime":"2025-07-23T13:52:38.989050Z"},{"reviewer":"Margaret Zartman","starRating":"FIVE","updateTime":"2025-07-20T13:26:46.823328Z"},{"reviewer":"Ruth Hart","starRating":"FIVE","updateTime":"2025-07-09T13:54:59.926528Z"},{"reviewer":"Rita Howell","starRating":"FIVE","updateTime":"2025-07-07T13:36:17.750606Z"},{"reviewer":"GAIL DUFFY","starRating":"FIVE","updateTime":"2025-07-03T10:22:14.248774Z"},{"reviewer":"Jason Daniels","starRating":"FIVE","updateTime":"2025-06-26T06:09:23.479574Z"},{"reviewer":"Eric D","starRating":"FIVE","comment":"All staff we’ve interacted with over several years have been knowledgeable, polite, and professional. Eyeglass selection is refreshed between our annual visits. We’ll be back.","updateTime":"2025-06-12T15:20:32.282094Z"},{"reviewer":"Kevin Kelly","starRating":"FIVE","comment":"Great staff! Very friendly! The current staff is top notch. All seem very knowledgeable and great at their positions. I would recommend anyone to make this Pearl Vision their new eye doctor and place to buy frames.","updateTime":"2025-06-07T12:57:21.604203Z"},{"reviewer":"Kenneth Cole","starRating":"FIVE","updateTime":"2025-06-07T12:37:34.112747Z"},{"reviewer":"dewanDeansAutoTruck&Trailer Dean2192189450","starRating":"FIVE","comment":"Great staff and great Doctor.","updateTime":"2025-05-19T12:58:43.122948Z"},{"reviewer":"Trent Cloud","starRating":"FIVE","comment":"They were very helpful picking out glasses. Doctor was really nice and really caring. Would recommend.","updateTime":"2025-05-17T23:01:31.376971Z"},{"reviewer":"Jason Slucher","starRating":"FIVE","comment":"Fantastic staff and dr, in and out with no fuss.","updateTime":"2025-05-16T12:30:30.945984Z"},{"reviewer":"Ann Cocklin","starRating":"FIVE","comment":"The eye doctor was very nice and explained things as we went along so I knew all the tests she was doing to put me at ease. The girl that helped me choose my glasses was wonderful she helped me narrow them down and was so patient and bright and bubbly. I’m sure that they were busy but they were both so cheerful and smiling. The whole store was nice and deserving of a giant great job.","updateTime":"2025-05-12T15:01:44.781313Z"},{"reviewer":"Kathy Teman","starRating":"FIVE","updateTime":"2025-05-12T13:06:10.317625Z"},{"reviewer":"Meghan Moratz","starRating":"ONE","comment":"They actually close at 6 on Monday, which is crazy since they’re closed Sunday and Tuesday. We checked their hours on their website and Google, both are wrong, or they decided to close early that day for some reason. We came directly after work, so will find another location to shop at if they aren’t open when people aren’t working.","updateTime":"2025-05-10T12:03:26.680124Z"},{"reviewer":"Cameron H","starRating":"FIVE","comment":"Amazing experience. The staff were super helpful. The service was impeccable. The doctor was insightful and so kind. She worked quickly but thoroughly through our whole family and used all sorts of methods to narrow down all of our prescriptions. All staff members made it easy for my two boys and their first appointments and kept everyone distracted while the others got their eyes checked. I was apprehensive of going here because the location was in the mall, but so glad we did. Will be going back here for all our vision needs in the future!","updateTime":"2025-05-05T12:53:24.485316Z"},{"reviewer":"Guy Boisvert","starRating":"THREE","updateTime":"2025-05-03T14:41:20.485149Z"},{"reviewer":"John Loftus","starRating":"FIVE","updateTime":"2025-05-03T13:00:10.988426Z"},{"reviewer":"Lori Rodriguez","starRating":"FIVE","comment":"Absolutely love Dr Michelle Fraser. She is very nice, she make sure you are heard and addresses every question or need. The ladies up from are very nice, friendly and helpful!","updateTime":"2025-04-28T12:42:58.634988Z"}]
