[{"reviewer":"Marijke Fulton","starRating":"FOUR","comment":"Always had fine experiences here. Please update your hours on physical door signage and google/website. Didn’t know you closed at 6pm on Tuesdays as signage, website, and google currently show 8pm. (The correct hours are automatically given when you call this location.)","updateTime":"2025-05-13T22:58:23.499619Z"},{"reviewer":"Brian Franzen","starRating":"FIVE","comment":"Good place to get your eye exams and order glasses. Have never had an issue with the Dr or the helpful people to order frames. Glasses usually take a week to be made.","updateTime":"2025-03-22T12:14:03.869059Z"},{"reviewer":"Sandy G","starRating":"THREE","comment":"They were very nice. But despite offering eye tests through MassHealth, they don't carry the glass frames here. So you can get your vision tested, but can't actually get any glasses 🤦‍♀️","updateTime":"2025-03-07T22:28:09.608929Z"},{"reviewer":"Amy Ryan-Rivera","starRating":"FIVE","comment":"My daughter is home from school and ran out of her contacts. She called several places and couldn't get any help. She called Pearl Vision and got Brianna who went above and beyond. She found the contacts Lizzie needed, called her back quickly and was extremely pleasant. I can't thank her enough. My daughter can't see much without her glasses or contacts and she gets terrible anxiety if she doesn't have them, so it was a minor crisis that was avoided. Thank you again.","updateTime":"2025-01-02T20:31:17.342334Z"},{"reviewer":"L M","starRating":"ONE","comment":"We went in to get a pair of glasses cleaned, adjusted, and a minor repair (the hinges were jammed/too tight and won't fold). The employee who \"helped\" us immediately gave us a snotty attitude. He seemed annoyed at having to clean the glasses and they came back with a big finger smudge on the lens. And rather than immediately pointing out that he couldn't fix the hinge (without explanation why) we had to point out that they were still broken.\n\nHis explanation was that he was afraid that if he unscrewed the hinges they would come out. Um, isn't this an eyeglass store? Isn't that your job? Do you even know how to repair glasses?","updateTime":"2024-10-28T12:03:24.917085Z"},{"reviewer":"Karen Forrest","starRating":"FIVE","comment":"Optician who helped us was extremely patient and helpful. He answered all questions, explained lens options carefully and provided guidance with the frames.","updateTime":"2024-05-16T01:08:35.399142Z"},{"reviewer":"Shantae Civil","starRating":"FIVE","updateTime":"2024-05-09T19:48:04.132439Z"},{"reviewer":"Kayla Lithgow","starRating":"FIVE","comment":"I’ve been seeing Dr. Lee for the past four or five years (even from when he was in Kingston). But my last visit was the best I have ever had. The staff is extremely polite, in good humor, and make getting an eye exam fun. They are empathetic, polite, and very efficient. Dr. Lee’s talent can’t be understated, either. His exam was quick but thorough, and he addressed every concern I had. When I expressed to the woman assisting me with my lenses and frames that I could use them ASAP due to headaches, she told me she could organize a same day pickup! I’ve never felt so valued and appreciated as a patient at any other practice, and I really appreciate the attention to detail. If you’re looking for an eye care provider, don’t pass them up!","updateTime":"2024-05-01T14:29:39.816850Z"},{"reviewer":"Amy Murray","starRating":"TWO","comment":"Nope.","updateTime":"2024-02-10T02:24:17.059633Z"},{"reviewer":"christine glynn","starRating":"FIVE","updateTime":"2023-09-05T01:25:38.636710Z"},{"reviewer":"Samjazza Christos","starRating":"FIVE","comment":"Been a member of Pearl Vision for 30 years.\nThis is the best staff that I have had the pleasure\nof working with so far.","updateTime":"2023-03-08T23:30:07.835384Z"},{"reviewer":"Alex Mota","starRating":"FIVE","comment":"Staff very friendly and helpful, I was helped by this woman Michelle and she was awesome. She showed me all my options and also helped me to find the best eyeglasses for me. Definitely a great experience and I recommend it.","updateTime":"2022-08-20T13:10:45.912509Z"},{"reviewer":"Carolina M","starRating":"ONE","comment":"Incredibly rude, asked a basic question as my eye glass nose pad fell off. Since I did not purchase them they are they refused to answer any questions, no matter how basic. I will definitely never be spending my money at this place.","updateTime":"2022-06-01T21:11:49.526619Z"},{"reviewer":"Serge Canepa","starRating":"ONE","comment":"Horrible and unprofessional staff. Optometrist doesn't know what he's doing and gave me the wrong prescription. Avoid at all costs.","updateTime":"2022-05-29T22:28:30.640791Z"},{"reviewer":"Geoffrey McCullough","starRating":"ONE","updateTime":"2022-02-24T03:05:52.864007Z"},{"reviewer":"Brian M.","starRating":"ONE","comment":"I never post reviews but feel as if this is justified. I was 3 mins late to a 12 noon appointment on June 18th. I was stuck in traffic blah blah blah life happens. Karen had called me while in route to ensure I was coming in. I told her I would be a few mins late due to the traffic. Arrived 3-5 mins late as expected, shame on me. I fill out a few forms and speak with Wendy to confirm my paperwork information. Wendy says right this way the Dr. will be in shortly as she’s leading me to the exam room. I ask Wendy if I could use the restroom prior to the exam. On my way back to the exam room Karen stops me and tells me I now need to wait in the lobby. I said oh no I was working with Wendy and she was setting me up in the exam room. Karen repeats that I need to wait in the lobby because another patient arrived on time. I was literally knocked down a peg by Karen.\n\nI felt very punished at that moment and did not feel like I was or ever would be a valued customer. I literally felt as if I was being punished. Congratulations Karen you’ve proved your point, don’t be late for appointments…..fantastic look for Pearl Vision or any company for that matter.","updateTime":"2021-06-20T20:56:34.442094Z"},{"reviewer":"Raised Right","starRating":"FIVE","comment":"Could not be better! I needed to see eye doctor for new script and glasses, my old place couldn’t see me for 2 months. I made an appointment and asked if they could put me on a cancellation list and could be there any day within the hour, with luck I was called 3 hours later with a polite call from Shantae Civil stating just had cancellation. I got appointment later that day. After seeing Dr. Eaves I requested to be helped by Shantae Civil because of her professionalism on the phone. Shantae was excellent! Went over all options of what I wanted because she listens to you. I picked out a brand Silhouette and have a difficult script. Shantae got it done in less time than she told me (frameless glasses are not easy to make) her measurements for my eyes are the best I’ve had because of stigmatization in each eye. Ray made sure the fit was great upon my picking up new glasses. Great professional people and felt more than comfortable with COVID procedures in place at the facility. A special thank you to Shantae Civil for your professionalism in all areas including down to personal appearance and happiness! Keep up the great work!\nMatt W.","updateTime":"2021-04-06T14:35:34.500985Z"},{"reviewer":"Joe Rogers","starRating":"ONE","comment":"Worse experience I’ve ever had. Would not recommend this company for any eye glasses\nStaff is extremely rude and they never return any phone calls.","updateTime":"2021-01-16T22:26:54.533045Z"},{"reviewer":"Bob Bailey","starRating":"FIVE","comment":"Always extremely professional and friendly. Very knowledgeable staff, and quick turnaround time on glasses orders. Highly recommend","updateTime":"2020-09-07T13:42:06.457306Z"},{"reviewer":"Barbara Caron","starRating":"FIVE","comment":"My family and I have been coming here for years and always receive great service!. Dr. Eaves and his staff are very thorough, always on time and are very helpful. IFrom start to finish always a great experience. I love my new glasses!","updateTime":"2020-02-17T17:03:16.057937Z"},{"reviewer":"Heather Wood","starRating":"ONE","comment":"I got an eye exam and glasses and the eye Dr I saw there said I have high pressure in my eyes and I could have Glaucoma. I went to the Eye Surgeon they recommended who said I have glaucoma. I then got a 2nd opinion....I don't have glaucoma. Just high pressure. Also when I called to get my record transferred to my new eye place they asked my why I was switching and tried to charge me $15.00 for the paperwork transfer. Yuh they sent the paperwork in 30 days LIKE THE LAW STATES!! Don't trust this place or the eye surgeon's they recommend.","updateTime":"2020-01-06T19:55:31.611656Z"},{"reviewer":"Mark Whitehead","starRating":"ONE","comment":"Been coming here for some years. Each year the book my next appointment 12 months in advance. They sent me an email over Christmas to confirm my appointment, but the link did not work. All called them to confirm only to be told they had given my slot to someone else.","updateTime":"2019-12-28T19:04:15.798773Z"},{"reviewer":"Jeff Stoddard","starRating":"ONE","comment":"I was a 20 year custom of this Pearl Vision location. I purchased new lenses in 2018 (half-rim). Both were defective- fractures in the lens at the framed (top) portion of the lense. One was replaced last fall. I was unable to get the other one taken care of in a timely manner due to a life-threatening illness in my family. They were unwilling to help fix the issue (not a replacement, at cost, etc.), even with a full explanation of the circumstances. Won’t return, and I suggest you avoid.","updateTime":"2019-12-10T22:02:56.133974Z"},{"reviewer":"Michael Silva","starRating":"FIVE","comment":"Top notch staff and customer service is all I can say about Pearle Vision in Hanover. Recently picked up my first pair of reading classes and my Limited Edition New England Patriots Oakley sunglasses. Would highly recommend them.","updateTime":"2019-11-20T18:23:23.465814Z"},{"reviewer":"Chris Hess","starRating":"FIVE","comment":"I was super nervous about getting glasses cause I didn’t wanna look stupid a but the Dr and staff made me feel super comfortable I definitely recommend Pearle vision in Hanover a group of amazing people that work there","updateTime":"2019-10-24T19:57:40.102294Z"},{"reviewer":"Deanna Donovan","starRating":"FIVE","comment":"I highly recommend, the doctor is amazing and the staff is warm friendly and helpful. Appointments were on time, not much waiting to be seen.","updateTime":"2019-10-24T19:33:57.206100Z"},{"reviewer":"Nicole D.","starRating":"FIVE","comment":"Always excellent customer service. My sons have been going to Pearle Vision for years. We are always in and out so quickly. Staff is friendly, efficient and professional. It’s always a pleasure taking my children to their eye appointments here.","updateTime":"2019-10-13T20:05:00.381783Z"},{"reviewer":"Brenda V Taylor","starRating":"FIVE","comment":"This place is great! Karen worked with me to get an emergency appointment and even took the time to call my insurance company to see about coverage. I would highly recommend them.","updateTime":"2019-08-25T02:21:38.758534Z"},{"reviewer":"Brian Murphy","starRating":"FIVE","comment":"Great customer service. Glasses were ready when expected. Fitting was perfect.","updateTime":"2019-08-01T18:16:56.429477Z"},{"reviewer":"Melanie Tanger","starRating":"ONE","updateTime":"2018-12-04T18:12:05.461642Z"},{"reviewer":"Lynda Morand","starRating":"ONE","comment":"Eye exam was excellent .. the glasses that I chose were close w $800 .. seriously?? Went 2 King Optical in Braintree .. $400 with btr quality lenses!","updateTime":"2018-11-03T17:34:37.812809Z"},{"reviewer":"Dan Famiglietti","starRating":"FIVE","comment":"Dr. Eaves and his assistant are great to deal with! The staff is also pleasant when you are buying new frames. Have been coming here for years and will continue as it's such an easy location and great staff.","updateTime":"2018-02-16T17:08:42.877Z"},{"reviewer":"Frank Camacho","starRating":"FIVE","comment":"Have been going there for years. Dr. Eaves is very good to deal with, does a nice examination and has all the latest tools and gadgets to evaluate your eyes.","updateTime":"2017-11-16T15:36:49.824Z"},{"reviewer":"Michael Mahoney","starRating":"TWO","comment":"Dr. Eaves and the woman who do the pre-screening are great. The service/sales people are just awful. They seem angry at you for wanting to purchase glasses. It seems like such an inconvenience them. I worked in sales in service for quite a long time and this is not how you do it...","updateTime":"2016-09-17T17:59:53.867Z"},{"reviewer":"Rita Buccheri","starRating":"FIVE","comment":"I have been going to Dr. Eaves & Pearle Vision in Hanover for many years, and I have had nothing but GREAT vision care and personal service! The entire staff has been consistent, and they make me and my family seem so warm and welcome. They always are very professional and accommodate any need I have ever had. They truly go over and above in every way!","updateTime":"2016-06-29T11:49:59.506Z"},{"reviewer":"Natasha Lauria","starRating":"ONE","comment":"Ive never been to an eye dr but I had an emergency and the guy (bob i think? Had a very deep voice) hung up on me. I gave him my insurance # and he said i have to go, thankyou and hung up. Luckily I got an appointment for today at Eye service.","updateTime":"2016-06-24T16:22:15.251Z"}]