Pearle Vision Hanover

Dr Lee , is professional n caring , my whole family uses Dr Lee for glasses n eye care

All details of my examination and sale by the sales person of the products purchased were done at the expected professional level.

Always had fine experiences here. Please update your hours on physical door signage and google/website. Didn’t know you closed at 6pm on Tuesdays as signage, website, and google currently show 8pm. (The correct hours are automatically given when you call this location.)

Good place to get your eye exams and order glasses. Have never had an issue with the Dr or the helpful people to order frames. Glasses usually take a week to be made.

They were very nice. But despite offering eye tests through MassHealth, they don't carry the glass frames here. So you can get your vision tested, but can't actually get any glasses 🤦‍♀️

My daughter is home from school and ran out of her contacts. She called several places and couldn't get any help. She called Pearl Vision and got Brianna who went above and beyond. She found the contacts Lizzie needed, called her back quickly and was extremely pleasant. I can't thank her enough. My daughter can't see much without her glasses or contacts and she gets terrible anxiety if she doesn't have them, so it was a minor crisis that was avoided. Thank you again.

We went in to get a pair of glasses cleaned, adjusted, and a minor repair (the hinges were jammed/too tight and won't fold). The employee who "helped" us immediately gave us a snotty attitude. He seemed annoyed at having to clean the glasses and they came back with a big finger smudge on the lens. And rather than immediately pointing out that he couldn't fix the hinge (without explanation why) we had to point out that they were still broken. His explanation was that he was afraid that if he unscrewed the hinges they would come out. Um, isn't this an eyeglass store? Isn't that your job? Do you even know how to repair glasses?

Optician who helped us was extremely patient and helpful. He answered all questions, explained lens options carefully and provided guidance with the frames.

I’ve been seeing Dr. Lee for the past four or five years (even from when he was in Kingston). But my last visit was the best I have ever had. The staff is extremely polite, in good humor, and make getting an eye exam fun. They are empathetic, polite, and very efficient. Dr. Lee’s talent can’t be understated, either. His exam was quick but thorough, and he addressed every concern I had. When I expressed to the woman assisting me with my lenses and frames that I could use them ASAP due to headaches, she told me she could organize a same day pickup! I’ve never felt so valued and appreciated as a patient at any other practice, and I really appreciate the attention to detail. If you’re looking for an eye care provider, don’t pass them up!