[{"reviewer":"Jimbob Slob","starRating":"ONE","updateTime":"2025-11-15T17:37:44.326890Z"},{"reviewer":"Raven Fuentes","starRating":"ONE","updateTime":"2025-11-08T23:44:57.682047Z"},{"reviewer":"Meaghan Callahan","starRating":"ONE","updateTime":"2025-09-03T18:30:54.448470Z"},{"reviewer":"Jess Loughlin","starRating":"ONE","comment":"If I could rate this place in the negatives I would. I went for an eye exam last year and my prescription was completely inaccurate. Not only was the doctor ignorant but seemed to be uneducated as after 2 separate eye exams I was still given a prescription that has done nothing but strain my eye and discomfort me for the last year. If you have any other place to get ur eye exam done, I would highly suggest that.","updateTime":"2025-08-01T16:23:49.215290Z"},{"reviewer":"lizzy_ F02","starRating":"FIVE","comment":"Came in for an eye exam since my daily glasses broke and one of the front staff offered me frames for now til I get my new prescription glasses! So sweet and caring thank you so much!","updateTime":"2025-07-31T16:37:25.311620Z"},{"reviewer":"Armando Smith","starRating":"FIVE","updateTime":"2025-07-16T01:05:28.857Z"},{"reviewer":"Anna Shute","starRating":"ONE","comment":"Unethical policies on your own medical history. Can not give you your own medical information. You do have access to this because that is the information you used to order my pair of glasses for me. If you did not have the information you would not be able to order the glasses with the pupillary distance. Also I was told over the phone you have the information I am looking for and you refuse to give it to me because you want to charge me $30 for the pupillary distance to be measured at your specific location because it was previously measured at pearlevision in Danvers.","updateTime":"2025-03-13T14:04:47.999552Z"},{"reviewer":"Chris E","starRating":"FIVE","comment":"Great people!! Great service!! No complaints at all!! I always recommend them to family & friends ⭐️⭐️⭐️⭐️⭐️","updateTime":"2024-08-17T05:36:09.563509Z"},{"reviewer":"Kimberly sadezwicz","starRating":"ONE","comment":"Do not go to this location........Scammers !! They convinced me to add the Xtractive transitions to my glasses, after giving me misleading information. I was informed that they would be sunglasses while driving however, a $10 pair of sunglasses from Walmart work better and have more coverage. They dont refund or compensate after paying an extra $250 for the add on. I am now stuck with glasses that dont stay sunglasses while driving. SCAMMERS.... Joke is on them........","updateTime":"2024-04-30T15:41:00.412579Z"},{"reviewer":"Carol Leighton","starRating":"ONE","comment":"Saw Dr Liu about month ago, told me I had wet macular degeneration. Saw ophthalmologist today who says i DO NOT.","updateTime":"2024-03-20T23:15:36.920307Z"},{"reviewer":"Jose Arias","starRating":"FIVE","comment":"(Translated by Google) Excellent!!! Very professional, a very good team, especially Cansandra/Susan. I recommend them 100%.\n\nExcellent!!! Very professional, a very good team, especially Cansandra/Susan. I recommend them 100%.\n\n(Original)\nExcelente!!! Muy profesionales, muy buen equipo de trabajo en especial Cansandra /Susan lo recomiendo al 100%\n\nExcellent!!! Very professional, very good work team, especially Cansandra/Susan, I recommend it 100%","updateTime":"2024-03-20T14:28:01.331285Z"},{"reviewer":"Angie Romero","starRating":"TWO","comment":"I'm only giving this place a 2 star because Dr. Lui was very nice and professional. I should've known from them asking me gor my helath insurance or else they would not see me. I specifically asked for my visit to be billed to my eye insurance to have a lower copay and signed a release for the same but they billed my health insurance without my consent. I called on Mon and they told me to call billing, called billing and billing never got back to me and when I finally get ahold of billing they said to call the eye doctor because they only bill health insurances if told to by the office. Needless to say to be careful out there. I should not need to go through all of this process.","updateTime":"2024-02-29T23:09:54.097942Z"},{"reviewer":"Luis Sanchez","starRating":"ONE","comment":"Staff is horrible. They need to learn how to speak to people. I had to walk out due to the rude secretary.","updateTime":"2024-01-31T20:41:45.293752Z"},{"reviewer":"Linda Swartz","starRating":"FIVE","comment":"Highly recommend Cassandra and her team at Pearle in Methuen. Cassandra works hard to explain insurance benefits, she gives relevant options and works in Pearle promotions when available. They have a great selection of frames. I appreciate the excellent customer service!","updateTime":"2024-01-10T21:04:14.204400Z"},{"reviewer":"jalin salcedo","starRating":"FIVE","comment":"Their website made booking quick and easy. Staff was helpful and friendly. They called to give me a heads up about what I will need for my appointment. Doctor was nice and helpful. Overall great experience.","updateTime":"2024-01-06T20:32:31.018988Z"},{"reviewer":"Sarah Torrey","starRating":"FIVE","comment":"Cassandra helped me and I couldn’t have asked for a more professional, polite, knowledgeable associate to assist me. I will be sure to come back specifically to see Cassandra. If I could give her 10 stars, I would!","updateTime":"2024-01-06T02:30:39.412332Z"},{"reviewer":"J Gradiz","starRating":"ONE","comment":"I had the worst experience with Cassie at this location. I went in because my daughter’s glasses broke. I went in to get a replacement, since I had purchased the insurance for them. I was ridiculed and shouted at by Cassie as if I am a child. I suggest the company send her to get some customer service training. If this is the way that she treats customers, your company is going to lose a lot of business. She is very rude and passive aggressive.","updateTime":"2024-01-04T19:09:46.842712Z"},{"reviewer":"Daniel NES","starRating":"FIVE","comment":"Mackenzie is great.","updateTime":"2023-10-19T14:11:53.314669Z"},{"reviewer":"Soaring Hawk","starRating":"ONE","comment":"Update. Went to a different eye glasses place and got new lenses put in my reading glasses and the warped phone is now not warped. Will never go here again.\n\nUpdate. Went back down to a one-star. Reason-- after I went back, the Dr did another eye test to see if my scripts were right and told me I had a little cataract in my left eye. Never told me on my first visit. She also said on my first visit that the glasses would fix the rainbow streak effect that I was seeing out of my left eye and told me on the second visit that she didn't say that. She said it would help. Also, when looking at my phone with my reading glasses, the phone looks warped, and it would go away the more I used them. Well, it hasn't gone away. Unfortunately, I have Mass Health glasses, and I don't think they were made right. I am also have to squint to see with my distance glasses. So, I am calling Mass Health to get a second opinion appointment somewhere else.\n\nUpdate. Just got a phone call from Pearle Vision. To look at my glasses and fix them if there's a problem. Thank you for calling me. I've updated my stars to a 4. If they fix the problem, I'll update it to 5 stars.\n\nMy phone looks warped when I use my reading glasses. And like other places, I've gotten glasses in the past they gave me something to clean the lenses with. If I had known I wasn't getting next-day glasses, I would have gone to lenses crafters. But someone told me you did the next day. I was told after my eye exam that you didn't do next day. Plus, I didn't like the eye exam. It was too quick, and some stuff was not done like at my other exams. I felt like it was a rushed exam. When I looked at the reviews, they were positive. But now I see a whole lot of negative ones. Wish they were there when I looked the first time. I would not have gone to this location. Update I was told I have a stigmatism, I was told these glasses would fix it, but they didn't. I still see the rainbow streaks when wearing my long-distance glasses.","updateTime":"2023-09-05T09:31:40.608632Z"},{"reviewer":"Veronica Reyes","starRating":"FIVE","updateTime":"2023-08-30T02:19:49.752245Z"},{"reviewer":"Emily Torres","starRating":"ONE","comment":"Literally the worst place ever, staff was rude and unprofessional, had an appointment for both me and mom and even took the day off work, I had already confirmed with them two times and I still needed verbal confirmation so when I went in they canceled my appointment because I didn’t give them a verbal confirmation… how much conformation do you need!!!!!","updateTime":"2023-08-09T13:49:27.979803Z"},{"reviewer":"Keerthana Dhananjayan","starRating":"FIVE","comment":"I would like to thank the kind person who took care of my order. They were so patient and helpful to me. Definitely recommend this location.","updateTime":"2023-08-01T01:33:15.630009Z"},{"reviewer":"Jm","starRating":"FIVE","updateTime":"2023-06-26T16:46:30.610171Z"},{"reviewer":"Adrienne Smith","starRating":"FIVE","comment":"I came again in June 2023 for my own exam and new glasses and everything was just excellent. Perfection! Been back four times. The last time was with an elder who needed TLC. The team was simply wonderful!","updateTime":"2023-06-18T12:38:29.045635Z"},{"reviewer":"Keeghan Kopp","starRating":"FIVE","comment":"Great service","updateTime":"2023-04-06T22:15:24.082062Z"},{"reviewer":"Daniel Thu","starRating":"FIVE","comment":"One of the arms on my glasses broke off a couple months ago, and these guys were the only optometrist who took the time to fix my glasses. Highly recommend: they’re super nice and will always try to make your time worthwhile!","updateTime":"2023-03-12T20:44:19.918477Z"},{"reviewer":"Erica Jean","starRating":"FIVE","comment":"Cassie is the best by far. Best customer service in the region. I have been to alot of places and this is awesome. Everyone gets a raise.","updateTime":"2023-03-07T22:34:21.132157Z"},{"reviewer":"Sandra Sapienza","starRating":"FIVE","comment":"Went there this morning .the staff was great. Very understanding not pushy good selection of glasses and walk you through them checked out what looked good in your face didn't let you leave until you were happy so shout out to Methuen Pearle vision you guys are awesome","updateTime":"2023-02-22T19:47:18.653139Z"},{"reviewer":"RR","starRating":"ONE","comment":"This is the most unprofessional, rude and money scheming business I have ever been to. They would not honor my insurance copays & coverages, they said I had to go by the plan they were able to pull up- costing me more money. I saw an entirely different doctor that I was scheduled with, and when I tried to get glasses the “manager” did not offer any help whatsoever. I went to purchase, she REFUSED an itemized list or to even go over it with me. I did not trust this place to not screw me over. When I told her I wanted to see the breakdown she said she was “uncomfortable doing the sale” and refused glasses to me. I have NEVER experienced anything like this- never go to this place!","updateTime":"2023-02-16T17:00:40.680145Z"},{"reviewer":"Julimar Alvarez","starRating":"FIVE","comment":"This was by far the most amazing experience I’ve ever had in a lens shop and the glasses weren’t even for me! We had the pleasure of receiving services from Kassandra, the manager. Let me tell you, they know what they did when they made her manager. She was absolutely fantastic. Took care of my grandfather with compassion, care, and patience. She really has a knack for client care, as does the rest of the staff! Each of the wonderful ladies all approached us at one point and made sure we were okay during the lengthy process of choosing his lenses. They also had a wide range of brand name and insurance-covered lenses. Simply put, best eye care staff to work with! 100/10 recommend to everyone!","updateTime":"2023-01-12T17:49:07.378310Z"},{"reviewer":"Doug Gray","starRating":"ONE","comment":"Had an appointment for my twins at 3:30p, they both had broken glasses and needed an exam. Left the house with a five-minute cushion for traveling, but we hit unexpected heavy traffic on 495. When it became clear that we would be a few minutes late we called to inform them as such. Was coldly told that if we didn't arrive with 10 minutes of the appointment time, we would need to reschedule the appointment, fair enough policy, but the tone in which it was relayed was almost confrontational. We get there just before 3:38p, I pull to the curb in front of the store and let my wife and kids out of the car while I park. My wife and kids are in the store at 3:38p, they stand and wait to be greeted. There is one associate helping another customer, another comes from out back and ignores my wife and kids, another associate came out and did the same until after 3:40, at which point she greeted my wife and kids. My wife stated that she was there for their appointment, and the associate walked over to the computer to check the time and re-informed my wife of the strict policy regarding being ten minutes late. She said she would talk to the doctor, who came out front to deliver the same message. What a strange way to handle this situation. Aggressively enforcing a late policy that your own associates caused by not promptly greeting your clients, it seems to indicate that they have more interest in enforcing a policy than earning our current and future business. So they won't get it our business, and I will now actively go out my way to share how poor our experience was here with anyone that will listen. What a huge waste of our time, and what a bizarre, power trip of way to behave in a customer facing position. Enjoy your inch of power and lack of business! Merry Christmas!\n\nUpdate: Sweet non-apology, way to take responsibility for your team's actions. We arrived within the 10 minute window that is your policy. Your staff chose to ignore my wife until we were out of it, barely. Was that not clear? How about the part where your staff was borderline confrontational when informing us of your 'strict policy' when we called before the appointment time as a courtesy to your team when traffic held us up? I'm super excited to share this needlessly inconvenient experience and your careless response. Also to be clear, I didn't feel the need to cancel my appointment, I chose not to reschedule them with a company that clearly does not care about their customers as much as they care about enforcing their strict policy. F-, be better.","updateTime":"2022-12-21T02:17:21.852844Z"},{"reviewer":"Kevin Barry","starRating":"FIVE","comment":"Great staff & very knowledgeable,thorough, eye exam by Doctor. My glasses came in before expected & fit great!!","updateTime":"2022-12-12T13:35:42.026064Z"},{"reviewer":"Gina Scanlon","starRating":"FIVE","comment":"This was my first visit to Pearle Vision. I will definitely be back. The staff were friendly, attentive, helpful with selecting frames and provided feedback with options. The Doctor was kind, explained the process each step of the way, and was very thorough. Thank You for a great first experience, J will be back.","updateTime":"2022-11-04T19:52:25.786549Z"},{"reviewer":"Matt Perry (MattyBubs)","starRating":"FIVE","comment":"Unfortunately they don’t accept my insurance, but when I was in a pinch, they were able to supply me a temporary set of contacts for free! Very professional and accepting.","updateTime":"2022-10-08T13:58:37.042274Z"},{"reviewer":"Eva Vicioso","starRating":"FIVE","comment":"My son and I go here for our annual eye exams! Let me just say this is the best place to go! Great staff and great experience every time. We always get greeted when we come in and they make sure the glasses we choose are a perfect fit!","updateTime":"2022-09-15T17:35:12.408295Z"},{"reviewer":"Barbara Stoebel","starRating":"FIVE","comment":"Debora assisted me in selection of eyewear. Debora is fashionable, articulate, patient and very customer service oriented.","updateTime":"2022-09-01T18:35:16.525412Z"},{"reviewer":"Christopher Phillips","starRating":"FIVE","comment":"Easily the best eye-care experience I've had. The exam itself was quick and painless (literally and figuratively). I feel like the doctor--Dr. Liu--took the time to go over my exam and made me feel confident with the results. She took a picture of the inside of my eye and went over the image, so I knew what was what.\n\nThen, the store experience could not have been better. No pushy sales, and they didn't hold my prescription to make it look like I had to buy with them. I thought the contact were pricey, but, when I shopped around, they were the same as everyone else and better than some.\n\nMost important to me, the contacts I wanted were out of stock everywhere, so, when I ordered, the store manager gave me a twenty-day supply free of charge to cover me until my contacts came in.\n\nThese guys are the best! No question. I wouldn't go anywhere else every again. I'm being genuinely honest when I say that. Shop them!","updateTime":"2022-08-31T01:38:23.607477Z"},{"reviewer":"Laura Holmes","starRating":"FIVE","comment":"Nice staff who are also fun. Good choice for frames and plenty of mirrors to check yourself out and to make sure you can see properly. Quick turn- around time.","updateTime":"2022-05-06T16:38:29.079774Z"},{"reviewer":"Jeanne Sandner","starRating":"ONE","comment":"This place is not cheap. I got an eye exam about a month ago with new glasses. I wear a bifocal. I still can not read clearly for distance, the words are blurry. This should never happen with a new prescription. I would NOT recommend Pearle Vision at the loop for eye exam or eye glasses. I have no desire to go back to rectify the situation as this should never happen if people know what they are doing. Lesson learned. I won't use them again.","updateTime":"2021-12-21T22:44:19.971274Z"},{"reviewer":"Mike Giampa","starRating":"FIVE","comment":"Excellent service, Great people & Great prices!\nThank you Pearle Vision @ the Loop","updateTime":"2021-09-22T21:10:17.997464Z"},{"reviewer":"Daniel Rechel","starRating":"FIVE","comment":"Dr. Jennifer Boggie made my exam quick & painless, and my updated prescription has really improved my vision!\nMackenzie helped repair my old eyeglasses, and picked out some very trendy new frames for me. She was great!","updateTime":"2021-09-14T22:52:02.350910Z"},{"reviewer":"Puerto Rico FIRST LEGO League","starRating":"FIVE","comment":"Stopped by to get some help replacing the lens on a pair of sunglasses. They were more than happy to help out and even went one step further by adjusting and fixing the entire frame! They were very welcoming and friendly. Will definitely be a returning customer.","updateTime":"2021-09-11T20:08:50.287278Z"},{"reviewer":"Tiffany Sweder","starRating":"ONE","comment":"My daughter ordered her glasses through this location. We were told it would take 10-14 business days. We waited to hear back but never did. I called after we had waited about 16 days I called, and was told that they were there and had been there for about 10 days!!! I am furious! My daughter could have been wearing them.","updateTime":"2021-08-14T18:26:09.008648Z"},{"reviewer":"Micaela Young","starRating":"FIVE","comment":"Walked in today very nervous it was going to be a whole thing to have my glasses fixed. The woman fixed them right then and there. Took MAYBE 5 minutes and she didnt even charge me! I was so happy with how great she was!!!","updateTime":"2021-08-09T15:42:45.554733Z"},{"reviewer":"Katie Shine","starRating":"ONE","updateTime":"2021-08-04T21:20:46.235863Z"},{"reviewer":"BenY","starRating":"FIVE","updateTime":"2021-06-16T15:04:40.698261Z"},{"reviewer":"Sabrina Aliberti","starRating":"FIVE","comment":"With getting denied an appointment at Tallman Eye in Andover MA. I booked an online appointment at PV in Methuen at the Loop. They took me in, with no questions asked.. super friendly staff and Dr Boggie was amazing an just as sweet.. Thank you so much with all you do!!! You all definitely earned my business and then some :-)","updateTime":"2021-05-19T11:23:30.983396Z"},{"reviewer":"Olivia O’Brien","starRating":"ONE","updateTime":"2021-04-13T18:19:02.792342Z"},{"reviewer":"Claire Jean-Mary","starRating":"FIVE","updateTime":"2021-03-22T23:16:54.590690Z"},{"reviewer":"SASHA M","starRating":"ONE","comment":"Horrible service!!!!!!!!! Don’t waste your time.","updateTime":"2020-12-26T20:49:02.188839Z"}]
