[{"reviewer":"Yira Valdez (Happy Kids Daycare)","starRating":"FIVE","updateTime":"2025-12-04T01:32:02.641950Z"},{"reviewer":"Tyler Mcnulty","starRating":"FIVE","comment":"Thank you for the quick and easy experience the doctor and staff were both professional and helpful & the customer service was great 10/10","updateTime":"2025-11-11T22:55:52.091106Z"},{"reviewer":"Darnaris Heart","starRating":"FIVE","comment":"Probably one of the best experiences I've had the doctor was super nice she was actually around my age which was really nice because sometimes people were older than me tend to forget my feelings she didn't just assume I couldn't afford something she asked which was really nice I got a really nice pair of glasses the reception was pretty much all women which I really liked I felt really comfortable there and they were all really sweet even putting up with literally my obsessive annoying questions. And they're very accommodating towards people on the spectrum.","updateTime":"2025-11-08T13:15:37.292291Z"},{"reviewer":"Donald “BuD” Grant","starRating":"FIVE","comment":"For a no hassle, very professional, and kind experience go here! The ladies at this location excel in professionalism and kindness. They take care of the patients that come in with a manner that is far from common. I was able to find some frames with a little guidance. The exam was quick and effortless. My recommendation is to pay for the retinal imaging. For $39 you don't have to be dilated and you get to drive and enjoy the next few hours rather than be stuck in sunglasses unable to see straight. I have never had such a good experience in eye care. Pearle in Peabody is the place to go for CCA patients. Thank you Twinkle and all the professionals here at Pearle.","updateTime":"2025-09-10T15:09:00.580830Z"},{"reviewer":"Stan Dorsey","starRating":"FIVE","comment":"Just wanted to give a shout out to the team at Peabody for their help with purchasing my first pair of prescription sunglasses. They are literally the most comfortable glasses I have ever owned. Thank your for the great service and support!","updateTime":"2025-07-14T03:02:38.567682Z"},{"reviewer":"María Camila Farfán Santos","starRating":"FIVE","comment":"I had an incredible experience with Pearle Vision, thanks to Karla, the amazing manager. I ordered glasses from them last year, and when my prescription changed this year, Karla helped me replace the lenses in my old pair, pick out a new pair, and even choose sunglasses.\n\nI live in another country, so everything was handled through chat—and Karla made the whole process seamless. She was incredibly attentive: she sent me photos of different frame options, even tried on the cases to help me choose, and gave me honest, thoughtful advice on which lenses would best suit my lifestyle.\n\nOn top of that, she was so kind and detail-oriented—she included a gift of a special cleaning spray and cloth with my order.\n\nThe quality of the glasses is outstanding—I didn't feel dizzy or need an adjustment period even though my prescription had changed significantly. I've worn glasses for years, and I’ve never had such high-quality lenses or such warm, professional service.\n\nHighly, highly recommend!","updateTime":"2025-07-07T13:31:24.059691Z"},{"reviewer":"Priscila Maniglia-Sheehan","starRating":"FIVE","comment":"⭐️⭐️⭐️⭐️⭐️\nPearle Vision offers an outstanding customer service experience. The staff is professional, attentive, and highly knowledgeable. Special thanks goes to Karla and Eddie for their exceptional assistance and commitment to quality service.\n\nThe store features a wide selection of stylish and high-quality eyewear designs, making it easy to find the perfect fit for any style or need. From start to finish, the process is smooth, efficient, and customer-focused.\n\nHighly recommended for anyone seeking excellent service and top-tier eyewear options.","updateTime":"2025-06-25T12:47:01.844107Z"},{"reviewer":"Sarai Suarez","starRating":"FIVE","comment":"5 stars isn’t enough! Dr. Hamel was kind, efficient, and explained everything succinctly and professionally. Shannon was also super helpful and knowledgeable. Overall a very pleasant experience with respectful and helpful staff.","updateTime":"2025-05-10T15:49:23.342967Z"},{"reviewer":"terrance","starRating":"FIVE","comment":"Love the service I went in and out quickly staff were very nice","updateTime":"2025-04-25T21:30:24.104774Z"},{"reviewer":"Eliza Nunez","starRating":"FIVE","comment":"Great service. Went here about two months ago as the light of my dental loupes was loose. Shannon took care of me, she was very kind and fix my loupes very fast. Highly recommend this place very clean and great customer service.","updateTime":"2025-03-25T16:58:42.278787Z"},{"reviewer":"Valery Polyakov","starRating":"FIVE","comment":"Extremely friendly and helpful staff. Xiomara went out of her way to make sure that my (rather complicated) needs are served. I couldn't be more grateful. The glasses came out perfect. I'll will certainly be back to this shop.","updateTime":"2025-02-03T21:10:49.099666Z"},{"reviewer":"ronald wagner","starRating":"FIVE","comment":"Dr. Hamel has examined my eyes many times,many years. He and his crew have always taken the best care of me.","updateTime":"2025-02-01T21:49:30.644951Z"},{"reviewer":"Toni Lynch","starRating":"FIVE","comment":"First experience at this office and the best experience I have had a getting an exam over the years. I was diagnosed with a rare eye dease so going to even general eye exam can be extremely heavy for me emotionally. Karla, was amazing she showed compassion and brought so much peace during the appointment. She helped me every step of the way. Eddy, was also great he was informative and so positive. Dr. Hamel took extra time and care specific to my condition and to the rest of the staff who was very friendly and helpful down to picking out the right glasses.I left there feeling in great hands and extremely Grateful.","updateTime":"2025-01-30T20:44:12.451175Z"},{"reviewer":"Allie Del franco","starRating":"FIVE","comment":"How can I leave 10 stars? This was the best experience thank you!!!","updateTime":"2024-12-03T18:48:51.373952Z"},{"reviewer":"Lynne Friley","starRating":"FIVE","comment":"My son’s glasses unexpectedly broke. A screw fell out. I was driving by PearleVision, so I stopped to see if they could help. They were welcoming, thoughtful, and fixed it at no charge. Every experience I have with this Pearle Vision is positive.","updateTime":"2024-10-15T22:57:09.856748Z"},{"reviewer":"Sally Michals","starRating":"FIVE","comment":"Such a great experience! Dr Hamel was very knowledgeable. It was my first eye doctor appointment in years and I was a bit nervous, but he explained every step and answered all of my questions without making me feel foolish. On top of that, his office staff was welcoming and also very knowledgeable. I will absolutely recommend Dr. Hamel and Pearle Vision Peabody to anyone and everyone.","updateTime":"2024-10-08T02:10:57.462069Z"},{"reviewer":"Like Nens","starRating":"FIVE","comment":"They were a great help!!","updateTime":"2024-09-16T19:55:36.894026Z"},{"reviewer":"Brenda Avigian","starRating":"ONE","comment":"I would advise you not to purchase glasses from this company. They do not tell you up front that there are no refunds instead they have it printed at the bottom of the credit card receipt where most people don’t look. They also do not provide you with an itemized receipt at time of purchase which I assume is so you don’t see the breakdown. I did find a nice pair of frames that I thought were reasonably priced but the added costs made it much higher but they don’t tell you that. Should have backed out of the sale at that time. Very disappointing!","updateTime":"2024-09-12T14:28:49.613230Z"},{"reviewer":"sjhomesecsal sjhomesecsal","starRating":"ONE","comment":"Truly terrible company! Shocked by just how difficult it has been to get useful information out of them. They ignored repeated emails and, after head office got involved, still failed to provide me with the correct information. They seem to be being deliberately difficult. All I wanted to know was what strength of reading glasses I needed when sitting at a computer, something they assured me they would let me know when I had my eye test. The prescription provided does not provide me with the information I need and it has proven impossible so far to get his information from them. Very disappointed in Pearle Vision in Peabody and I would certainly NOT recommend them to anyone.","updateTime":"2024-08-28T14:28:48.164473Z"},{"reviewer":"Brianna Alves","starRating":"FIVE","comment":"I went to Pearle Vision for an eye appointment and to pick out new frames. I tend to be an indecisive person so it took me quite a while. Arianda helped me for almost two hours. She helped me pick out frames, gave me space when I needed it, reassured me, but was also honest. She never made me feel rushed even when I changed my mind about a frame and went back to the drawing board. I walked out after selecting two pairs thanks to her thoughtful and caring assistance. I would definitely recommend this location.","updateTime":"2024-08-08T18:30:01.858729Z"},{"reviewer":"Yara Arias","starRating":"FIVE","comment":"The customer service and quality here are unmatched. Doctor is always on time and super quick. Ari is amazing! Quick to help, quick to jump in and problem solve. All the other Team members here are always super nice and helpful. Best Eye Doctor around <3 10/10","updateTime":"2024-07-25T19:32:05.633918Z"},{"reviewer":"Gisela Dasilva","starRating":"FIVE","comment":"Excellent customer service from Ari at Pearle Vision in Peabody. Ari took her time explaining all options and was very knowledgeable about everything. Very friendly and patient.","updateTime":"2024-05-02T17:09:59.698726Z"},{"reviewer":"William Carpenter","starRating":"FIVE","comment":"I requested a type of lense prescription I had never had previously. Xiomara Jimenez was understanding with all my questions and guided me through the steps. She knows her stuff and was professional throughout the process.","updateTime":"2024-04-24T22:53:18.868240Z"},{"reviewer":"Esteban Amaya","starRating":"FIVE","comment":"(Translated by Google) Excellent service, especially to the girl Valeria for her great work\n\n(Original)\nExcelente servicio, especialmente a la niña valeria por su gran trabajo","updateTime":"2024-02-29T01:33:50.387979Z"},{"reviewer":"vegaj0350","starRating":"FIVE","comment":"(Translated by Google) They were very kind and helpful. The service was very professional and they were always attentive to my concerns. ⭐️⭐️⭐️⭐️⭐️\n\n(Original)\nFueron muy amables y serviciales.El servicio muy profesional y siempre bien atentos a mis inquietudes.⭐️⭐️⭐️⭐️⭐️","updateTime":"2023-08-05T22:06:53.181276Z"},{"reviewer":"anthony fortunato","starRating":"FIVE","comment":"They fixed my glasses on the spot very fast and didn't charge me.","updateTime":"2023-07-10T14:27:38.633197Z"},{"reviewer":"Scott Margolis","starRating":"FIVE","comment":"Pearle Vision in Peabody is the best!!! I had an emergency where my eyeglasses broke and they got me into a new pair within 90 minutes. The new glasses are perfect!! Special mention to Xiomara Jimenez that took care of everything from start to finish. Wonderful place. Great service. Thank you","updateTime":"2023-06-27T15:38:00.460117Z"},{"reviewer":"Shannon Logan","starRating":"FIVE","comment":"Ari and Xiomara are the best! They are so knowledgeable and kind! I really felt taken care of. Excellent service, 10/10 highly recommend for all of your optical needs!","updateTime":"2023-05-09T19:44:24.280189Z"},{"reviewer":"Rick Horwitz","starRating":"ONE","comment":"We bought several pair of glasses there over the summer. We did not find a good selection of frames and compromised. They also never did get the fit right on one of them, and when we went back for adjustment, they still couldn't get it right and broke the plastic on the bow and didn't tell us. We went to another store, and they asked us if we tried to fix it ourselves and then went on to get us a good fit.\n\nIn the end, the fit problem and the compromise with the frames prompted us to \"cut our losses\" and buy another pair that we liked. The new store had highly competent and engaged people, making our experience positive both for the outcome and personnel, contrasting the personnel and experience at this Pearl store.\n\nContrasting our experience with the store, the eye exam and doctor were very good!","updateTime":"2023-02-01T02:06:39.263518Z"},{"reviewer":"Danielle L. DiDio","starRating":"FIVE","comment":"Dr. Hamel was quick and thorough. He listened to my needs and responded accordingly. I definitely recommend him and his staff. And I look forward to returning.","updateTime":"2022-11-16T02:07:52.904214Z"},{"reviewer":"Rachel Trahan","starRating":"FIVE","comment":"The team here have been so helpful with my back and forth on lenses and perscriptions. A woman named Ari has been so patient with my last minute bookings and changing perscriptions. She has really made this process super easy and made me feel comfortable about my purchases. Would defiintely recommend!","updateTime":"2022-09-28T15:31:25.039230Z"},{"reviewer":"Randy Boback","starRating":"FIVE","comment":"Had been trying for an appointment anywhere for a few months, and stumbled upon them via late night email. Went to site and was able to get an appointment next day at 2PM. Wait time there was zero and I was in and out in about 20-25 minutes.\n\nDr. Hamel is also very good, mad great efforts to explain the processes and also did not try to hard sell me upgrades","updateTime":"2022-09-21T15:42:35.425269Z"},{"reviewer":"NY Seven (NY7)","starRating":"FIVE","comment":"This place is Amazing if I could give a higher rating I would Xiomara is a Real professional and shows debotion and pride for her work.\n\nThank you!","updateTime":"2022-07-10T12:25:58.243004Z"},{"reviewer":"Angelo King","starRating":"FIVE","updateTime":"2022-06-25T15:51:25.384822Z"},{"reviewer":"Ari Lerman","starRating":"FIVE","updateTime":"2022-06-24T16:44:35.474357Z"},{"reviewer":"Kim Chhay","starRating":"ONE","comment":"Place is horrible. 4 weeks my mom waited for her glasses never told us the insurance wouldn't pay for it. And they never called or anything. Wouldn't have found out if I didn't call to check. Horrible horrible place. Don't use","updateTime":"2022-01-25T19:01:59.016443Z"},{"reviewer":"Panajot Trebicka","starRating":"FIVE","updateTime":"2022-01-18T23:58:52.704004Z"},{"reviewer":"Josh Giano","starRating":"ONE","comment":"I booked an appointment about a year in advance to have my eyes looked at before the end of the year. When I arrived on site there was no doctor available. I had numerous reminders and appointment confirmations for my specific date and time, but alas they had nothing in the system for me. They can get me in, but not until next year - too late to use my benefits.\nIf you get an appointment confirmation email confirming your appointment, please be aware that it is not actually an appointment nor when you confirm this appointment are you actually confirming an appointment.\nDo yourself a favor and go somewhere else.","updateTime":"2021-12-21T18:39:01.194862Z"},{"reviewer":"Joshua Scher","starRating":"FIVE","comment":"Fantastic service, clean environment. Suggest and recommend if anyone needs reasonable, affordable care, with quality expertise.","updateTime":"2021-12-15T16:28:07.341645Z"},{"reviewer":"Yajaira Gonzalez","starRating":"FIVE","updateTime":"2021-10-10T15:17:50.842663Z"},{"reviewer":"Pepper","starRating":"FIVE","comment":"Recently I went to this Pearl Vision located in Peabody, Ma, what a lovely experience I had!\nGreat examine by Dr. Udenta and the staff was OUTSTANDING!! The store was very clean, neat\nand well organized. The staff made me feel welcomed and really took the time to help me\npick out the perfect frames! They also took sanitary actions to make sure all glasses on\ndisplay that were touched or tried on are taken and sanitized!!\nWhich is a Very good practice during our time of COVID!\nI also appreciated all customers and staff were masked!! 😷 👍🏼🤓","updateTime":"2021-09-01T22:29:10.344007Z"},{"reviewer":"Manuel Santana","starRating":"ONE","comment":"Last time.","updateTime":"2021-06-02T20:08:00.946475Z"},{"reviewer":"Charlene Larcom","starRating":"FIVE","updateTime":"2021-05-28T00:19:51.269398Z"},{"reviewer":"Angela Galioto","starRating":"ONE","updateTime":"2021-05-16T03:31:35.810864Z"},{"reviewer":"Mariah Lima","starRating":"FIVE","comment":"I am always so happy with the customer service I receive here! The doctors and staff are always so nice and very accommodating! I would not go anywhere else!","updateTime":"2021-02-11T17:35:23.677748Z"},{"reviewer":"Miguel Nunez-Sosa","starRating":"FIVE","comment":"My experience at the office was great. Was in and out for an eye exam within 30 minutes. Dr. Hamel was extremely efficient and provided me with great insight in regards to the health of my eyes. Highly recommended.","updateTime":"2021-02-05T15:55:27.434235Z"},{"reviewer":"Christina Marie","starRating":"FIVE","comment":"I just had my first exam at Pearle Vision. The optician was thorough and friendly and the front desk staff were very helpful. They explained my options and showed me frames that hadn’t been displayed yet. I’m very satisfied with my experience and will definitely be returning.","updateTime":"2021-02-05T15:53:07.914416Z"},{"reviewer":"michael bradford","starRating":"TWO","comment":"Been coming here for years. My last two (2) eye appointments seem rushed by not only the doctor but the front desk staff. The spanish or black guy is always rude and unwelcoming. While he was adjusting my glasses he bent the bow so much that it actually broke and then handed them to me saying it looks like you broke them. Um no you broke them while trying to bend them to fit my face. Then refused to help me any further.","updateTime":"2021-02-03T18:50:42.395176Z"},{"reviewer":"USA The Beauty","starRating":"FIVE","comment":"Very nice people working at this location .thank you very much.","updateTime":"2021-01-06T17:59:00.161737Z"},{"reviewer":"Colin Williams","starRating":"FIVE","comment":"Great service and prices on contacts. They have a great selection of frames too. The employees are very helpful and friendly","updateTime":"2020-12-05T01:18:36.499368Z"}]