[{"reviewer":"Stephen MacKinnon","starRating":"FIVE","updateTime":"2026-02-02T01:50:30.163597Z"},{"reviewer":"Elaine Morales","starRating":"FIVE","comment":"Dr Tran was so kind and informative! I would be returning back.","updateTime":"2026-01-21T17:06:30.486800Z"},{"reviewer":"Charles McKenna","starRating":"FIVE","comment":"Good job. Thank you.","updateTime":"2026-01-15T22:28:19.880072Z"},{"reviewer":"Noel-Marie Ferragamo","starRating":"FIVE","comment":"Excellent service","updateTime":"2026-01-05T17:35:44.299502Z"},{"reviewer":"Joan Recchia","starRating":"THREE","comment":"I liked the doctor, and I think he did a great job. I did not care for the administrative staff that showed up (to unlock the door) 5 minutes before my appointment and then left me sitting there without any direction or information. Apparently, the doctor is responsible for doing everything himself, which is a very poor business model. I wanted to leave the appointment with my contacts only to be told I will now have to drive all the way back to the office in a few days to pick them up. What kind of practice doesn't have the contacts on hand? I don't see this being a place I will revisit. I am tired of businesses pushing all the overhead expenses onto the customers, just for some executive's personal gain.","updateTime":"2025-12-29T16:02:11.304308Z"},{"reviewer":"David DeLucia","starRating":"FIVE","updateTime":"2025-12-20T02:00:24.162055Z"},{"reviewer":"Rick Randazzo","starRating":"FIVE","comment":"The people where more than just doctors or eyeglass sellers.\nWhile there I felt like home. and everyone made us feel that way. thanks\nPearl vision Saugus\nRick and Kathy\nPS See you soon","updateTime":"2025-12-18T20:10:22.378095Z"},{"reviewer":"Elizabeth M Batista","starRating":"FIVE","updateTime":"2025-12-10T12:53:21.013782Z"},{"reviewer":"Vincent King","starRating":"FIVE","comment":"Great coustmer service and they will assist you right away.they will not waste your time waiting","updateTime":"2025-12-09T15:34:43.959155Z"},{"reviewer":"Dot Corbett","starRating":"FIVE","comment":"After going to a single optometrist for 42 years, I had my eye exam for contacts & glasses done the past 2 years at PV with Dr. Tran. She is very pleasant, knowledgeable & helpful. I have worn contact lenses for 47 years. Since last year my vision changed slightly. After wearing one contact for monovision with my old optometrist, Dr. Tran suggested trying multifocal contact lenses. I like that I have my written prescription for both contact lenses & glasses (which I also wear & always have a pair for back-up), but I get to try & wear these contacts for a week to see how they do & let my eyes adjust to wearing 2 contacts again after a good number of years. It's been 2 days only, but I got them in time for an important event after wearing just my glasses since the end of summer.","updateTime":"2025-12-07T17:34:17.008959Z"},{"reviewer":"Kathleen C","starRating":"FIVE","comment":"Excellent care! I was in the store recently, shopping with my husband for new glasses. I had an issue with my own eye that I needed checked out by the doctor. They were able to fit me in promptly and take care of me. Thank you!","updateTime":"2025-12-02T15:15:46.251444Z"},{"reviewer":"luiz Guzman","starRating":"FIVE","updateTime":"2025-11-30T15:39:44.774577Z"},{"reviewer":"thomas simpson","starRating":"FIVE","updateTime":"2025-11-29T15:53:22.705714Z"},{"reviewer":"Javier Rivera","starRating":"FIVE","updateTime":"2025-11-21T03:41:55.098857Z"},{"reviewer":"Maria Terrio","starRating":"FIVE","comment":"Dr Tran was amazing! Super attentive, kind, answered all of my questions and was very thorough and knowledgeable. I trust her and her staff!","updateTime":"2025-11-13T14:03:40.689210Z"},{"reviewer":"Stan Chiu","starRating":"FIVE","comment":"Visit was helpful, efficient, and thorough! Dr. Tran is excellent! Great experience overall","updateTime":"2025-11-12T15:30:57.753113Z"},{"reviewer":"V","starRating":"FIVE","comment":"Dr. Tran was awesome! She is so bright, amazing, professional,friendly so welcoming Staff was friendly! I recommend Saugus Pearl Vision highly!","updateTime":"2025-11-04T23:31:01.689045Z"},{"reviewer":"John Pellegrini","starRating":"FIVE","updateTime":"2025-11-03T17:37:06.966957Z"},{"reviewer":"Christina Blaney Putney","starRating":"FIVE","updateTime":"2025-10-21T15:34:54.535792Z"},{"reviewer":"Cheryl Davis","starRating":"FIVE","comment":"Everybody working there is wonderful","updateTime":"2025-10-20T16:22:28.954328Z"},{"reviewer":"Keith McCarthy","starRating":"FIVE","updateTime":"2025-10-19T12:54:01.192214Z"},{"reviewer":"Lisa Mclellan","starRating":"FIVE","comment":"Helpful picking an eyeglass that looks good on me.","updateTime":"2025-10-16T19:48:28.363366Z"},{"reviewer":"Dennis Williams","starRating":"FIVE","updateTime":"2025-10-11T15:56:05.131853Z"},{"reviewer":"Ron Domsky","starRating":"FIVE","comment":"DR TRAN is the best!! Very kind and patient!","updateTime":"2025-10-08T17:42:08.029589Z"},{"reviewer":"Michelle Gianni","starRating":"FIVE","comment":"Impeccable service! Very through and great doctor.","updateTime":"2025-10-05T16:49:03.919998Z"},{"reviewer":"Steve S","starRating":"FIVE","comment":"The doctor is very thorough and extremely personable.","updateTime":"2025-10-04T14:24:12.549709Z"},{"reviewer":"Heather Collins","starRating":"FIVE","updateTime":"2025-09-30T17:37:58.245507Z"},{"reviewer":"William DeMarco","starRating":"FIVE","comment":"Did a great professional job on my eyes and keeping me informed of what was going on.","updateTime":"2025-09-25T02:20:10.610307Z"},{"reviewer":"Candace Cioffi","starRating":"THREE","comment":"I have never had a problem going to Pearle Vision for glasses and adjustments. I have gone for many years and spent A LOT of money there. I went to get an adjustment the other day and the person at the desk greeted me and went to make the adjustment. The glasses were still off so she went back to adjust again and I saw a lady with dark hair come out of the back to help. They were very tight when she brought them back so I asked to have them loosened up just a touch. When the first girl brought them back the other lady was very rude and said \"what's the problem now?\" with her hand open. There was no one else there except a person waiting for the doctor so I don't now what the issue was as it wasn't busy. Sometimes glasses need to be adjusted several times and she made me feel very uncomfortable! I couldn't wear them the way they were as they hurt my ears. I never complain but I felt that she was very rude and it just wasn't right!","updateTime":"2025-09-12T13:01:38.613656Z"},{"reviewer":"Carrie","starRating":"FIVE","comment":"Kind, welcoming staff. Dr. Tran provided a thorough and comfortable exam. Always feel cared for during my visits.","updateTime":"2025-09-10T15:32:49.650019Z"},{"reviewer":"Annie Kikosicki","starRating":"FIVE","updateTime":"2025-09-10T14:51:46.093497Z"},{"reviewer":"diane manganaro","starRating":"FIVE","comment":"Organized and very professional — great team.\nHopefully, punctual follow up when products are ready which have not been their strong suit previously","updateTime":"2025-09-10T14:27:49.419030Z"},{"reviewer":"Theresa Lawson","starRating":"FIVE","comment":"Great service all around for myself and my daughter.","updateTime":"2025-09-09T14:31:36.033821Z"},{"reviewer":"jess janes","starRating":"FIVE","comment":"Awesome awesome and awesome!!","updateTime":"2025-09-01T12:01:43.792133Z"},{"reviewer":"Daisy Reyes","starRating":"FIVE","updateTime":"2025-08-28T15:21:20.042933Z"},{"reviewer":"Franklin Madrid","starRating":"FIVE","comment":"The people were very kind and professional, they provide excellent service with clear and very friendly language, in addition the services you offer are very complete and best of all with very good prices.","updateTime":"2025-08-18T23:11:01.376272Z"},{"reviewer":"Amanda Vitagliano","starRating":"FIVE","updateTime":"2025-08-13T17:31:19.439664Z"},{"reviewer":"Pam Arone","starRating":"THREE","comment":"My appointment was 26 minutes late! I know appointments get delayed but way too long@!!!","updateTime":"2025-08-07T22:23:00.765957Z"},{"reviewer":"Maria DeModena","starRating":"FIVE","comment":"Awesome quality lenses and frames, knowledgeable, friendly and efficient service! That is why Pearle Vision Saugus has been my go to eyewear store for over 30 years!","updateTime":"2025-08-05T18:16:49.195958Z"},{"reviewer":"Melanie Lovell","starRating":"FIVE","comment":"The staff here are so friendly and knowledgeable. I look forward to seeing the optometrist every year because she is so nice. And I love how easy it is to make an appointment, especially after 5 PM so I don’t have to take time off from work.","updateTime":"2025-07-29T22:14:39.916350Z"},{"reviewer":"Wayne Shirk","starRating":"FIVE","comment":"Everyone on the staff was caring and amazing","updateTime":"2025-07-11T14:07:15.421477Z"},{"reviewer":"Michelle Velazquez","starRating":"FIVE","updateTime":"2025-07-10T15:16:20.314639Z"},{"reviewer":"Maureen Dichiara","starRating":"FIVE","updateTime":"2025-07-09T14:08:03.124338Z"},{"reviewer":"Joanna Urena","starRating":"ONE","comment":"The optometrist was amazing, but the front desk staff leaves much to be desired. Customers should be clearly informed of all costs upfront, rather than being surprised by unexpected charges at the end of their visit. Unfortunately, I won’t be returning.\n\nI managed a medical billing department, so I know and understand my benefits well. I found myself having to challenge what I know to be correct but they teamed up against me — I paid and left. it’s just not worth it.","updateTime":"2025-06-28T19:35:31.543295Z"},{"reviewer":"Nancy Howard","starRating":"FIVE","updateTime":"2025-06-28T14:58:07.117375Z"},{"reviewer":"lynn petkewich","starRating":"FIVE","comment":"Thank you Dr Victoria Tran, Julie, and Danielle at Pearle Vision Saugus!\n\nThank you to Sales Associate Danielle R and Sales Receptionist Julie for their patience, help, and awesomeness! They are always so pleasant, helpful, knowledgeable and kind in getting me through my purchases and the insurance process. And a BIG THANKS to Dr Tran for her patience and lnowledge in addressing our concerns/questions!\n\nWe really appreciate PV and such associates, drs, reception area for their genuine concern for customer satisfaction! Thank you!","updateTime":"2025-06-26T03:14:58.343982Z"},{"reviewer":"June Cristiano Preble","starRating":"FIVE","comment":"Danielle at the Saugus store assisted me. She is extremely knowledgeable, courteous and easy to deal with. She is an asset to this business. We have tried other vision businesses in the area. This Saugus Pearl Vision is by far the best. Danielle is one off the reasons!","updateTime":"2025-06-13T18:31:57.936048Z"},{"reviewer":"ƈʏռᏆɦɨǟ ʀօɮɨռ ֆʟօǟƭ","starRating":"FIVE","updateTime":"2025-06-07T17:53:39.101145Z"},{"reviewer":"Michael Gilbert","starRating":"FIVE","comment":"Danielle was Excellent, Recommend To All.","updateTime":"2025-06-06T10:22:55.074712Z"},{"reviewer":"Alejandra Alvarado","starRating":"FIVE","updateTime":"2025-06-03T14:19:53.001222Z"}]