[{"reviewer":"Lisa Mclellan","starRating":"FIVE","comment":"Helpful picking an eyeglass that looks good on me.","updateTime":"2025-10-16T19:48:28.363366Z"},{"reviewer":"Candace Cioffi","starRating":"THREE","comment":"I have never had a problem going to Pearle Vision for glasses and adjustments. I have gone for many years and spent A LOT of money there. I went to get an adjustment the other day and the person at the desk greeted me and went to make the adjustment. The glasses were still off so she went back to adjust again and I saw a lady with dark hair come out of the back to help. They were very tight when she brought them back so I asked to have them loosened up just a touch. When the first girl brought them back the other lady was very rude and said \"what's the problem now?\" with her hand open. There was no one else there except a person waiting for the doctor so I don't now what the issue was as it wasn't busy. Sometimes glasses need to be adjusted several times and she made me feel very uncomfortable! I couldn't wear them the way they were as they hurt my ears. I never complain but I felt that she was very rude and it just wasn't right!","updateTime":"2025-09-12T13:01:38.613656Z"},{"reviewer":"jess janes","starRating":"FIVE","comment":"Awesome awesome and awesome!!","updateTime":"2025-09-01T12:01:43.792133Z"},{"reviewer":"Maria DeModena","starRating":"FIVE","comment":"Awesome quality lenses and frames, knowledgeable, friendly and efficient service! That is why Pearle Vision Saugus has been my go to eyewear store for over 30 years!","updateTime":"2025-08-05T18:16:49.195958Z"},{"reviewer":"Joanna Urena","starRating":"ONE","comment":"The optometrist was amazing, but the front desk staff leaves much to be desired. Customers should be clearly informed of all costs upfront, rather than being surprised by unexpected charges at the end of their visit. Unfortunately, I won’t be returning.\n\nI managed a medical billing department, so I know and understand my benefits well. I found myself having to challenge what I know to be correct but they teamed up against me — I paid and left. it’s just not worth it.","updateTime":"2025-06-28T19:35:31.543295Z"},{"reviewer":"lynn petkewich","starRating":"FIVE","comment":"Thank you Dr Victoria Tran, Julie, and Danielle at Pearle Vision Saugus!\n\nThank you to Sales Associate Danielle R and Sales Receptionist Julie for their patience, help, and awesomeness! They are always so pleasant, helpful, knowledgeable and kind in getting me through my purchases and the insurance process. And a BIG THANKS to Dr Tran for her patience and lnowledge in addressing our concerns/questions!\n\nWe really appreciate PV and such associates, drs, reception area for their genuine concern for customer satisfaction! Thank you!","updateTime":"2025-06-26T03:14:58.343982Z"},{"reviewer":"June Cristiano Preble","starRating":"FIVE","comment":"Danielle at the Saugus store assisted me. She is extremely knowledgeable, courteous and easy to deal with. She is an asset to this business. We have tried other vision businesses in the area. This Saugus Pearl Vision is by far the best. Danielle is one off the reasons!","updateTime":"2025-06-13T18:31:57.936048Z"},{"reviewer":"ƈʏռᏆɦɨǟ ʀօɮɨռ ֆʟօǟƭ","starRating":"FIVE","updateTime":"2025-06-07T17:53:39.101145Z"},{"reviewer":"Michael Gilbert","starRating":"FIVE","comment":"Danielle was Excellent, Recommend To All.","updateTime":"2025-06-06T10:22:55.074712Z"},{"reviewer":"Joseph Bernabel","starRating":"FIVE","updateTime":"2025-04-30T20:00:22.434801Z"},{"reviewer":"Naomi Gilman","starRating":"FIVE","comment":"Great eyecare and service","updateTime":"2025-04-17T18:13:07.895477Z"},{"reviewer":"Harry Plowman","starRating":"FIVE","comment":"I had a previous bad experience with pearl at a different location, however the staff at Saugus ma really stepped up and knocked it out of the park in terms of service and professionalism. Great job guys!!👍","updateTime":"2025-04-15T14:15:04.122272Z"},{"reviewer":"Christina Ouimette","starRating":"FIVE","comment":"These guys made my eye dreams come true! My glasses broke last week - I am leaving for vacation in 4 days. I knew my chances of walking out with a new pair of glasses was slim, as I have a specialized prescription. I wrapped up my appointment with a new prescription, trial contacts ordered, and they put the lens from my broken glasses into a new frame, so I could have good glasses for my trip. The staff are amazing! It was most definitely the best eye appointment I have ever been to. Book your appointment today! You won't regret it! Thanks again guys! ❤️","updateTime":"2025-04-14T22:38:40.985942Z"},{"reviewer":"David Meehan","starRating":"ONE","updateTime":"2025-03-27T13:30:15.793722Z"},{"reviewer":"Lauren Z","starRating":"FIVE","comment":"Great experience, Friendly staff and Dr. Tran was very nice!","updateTime":"2025-02-05T21:20:32.414869Z"},{"reviewer":"Cathy Giles","starRating":"FIVE","comment":"I recently visited Pearle Vision in Saugus (my 8th year as a customer) and yet again, had another a-maz-ing experience!\n\nThis store, which was recently renovated, is beautifully organized, with an impressive selection of frames ranging from chic and trendy to timeless classics.\n\nWhat truly sets this store apart is the exceptional staff. At each of my visits, I am greeted with warmth and professionalism by Doreen at the desk and if they happen to be at this location, by the store owners themselves-Carmine and Stacy.\n\nThe optometrists are exceptional and give eye exams that are incredibly thorough ensuring that my prescriptions are perfectly tailored to my needs.\n\nDanielle, the sales associate, is an eyewear guru! She patiently watches as I select and try on pair after pair and listens to what I like or don’t like about each of my picks. Then, she’ll hand me frames and says “give these a try”- and just like that- she selects the perfect pair of glasses for me!\n\nI couldn’t be happier with the staff and service at this Pearle Vision store…I highly recommend to anyone “looking” for an optimal eyecare experience!\nThank you!","updateTime":"2025-02-04T00:22:51.405030Z"},{"reviewer":"Mike x","starRating":"ONE","comment":"I do not recommend this location. The staff seemed lazy, unhelpful, and had zero communication. After my horrible experience, I would suggest going to a different location. I went in to get a prescription, but when I tried to use it, it turned out to be invalid. I called to let them know, and they initially told me i was wrong and to try buying it from a different place, even though I had already tried multiple times. Eventually, they admitted they had given me an invalid prescription. Then, they gave me a new one without properly checking it, and when I tried to use it, it didn't fit properly. I had to go back three different times to get the correct prescription. On top of that, I was put on hold for 30 minutes with no reason, even though there were plenty of staff members available to help. The whole experience felt unprofessional and frustrating due to their laziness.","updateTime":"2025-01-14T01:33:54.145762Z"},{"reviewer":"Karen Stahl","starRating":"FIVE","comment":"Excellent service at Pearle Vision/Saugus! I've purchased several frames from Pearle in the past. This time, I had a very complicated frame/lens/replacement situation. Danielle went above & beyond to meet my needs. I'm very happy with the frames she found for me. I highly recommend Pearle Vision - ask for Danielle!","updateTime":"2025-01-12T22:55:21.014432Z"},{"reviewer":"Ayman Belg","starRating":"FIVE","comment":"This Saugus location has a professional team, very knowledgeable and they have all kinds of brands and a large variety of choices so they will lead you from getting lost in between choices to what is best for your eyes and your pocket. The way how you see the world is different and more beautiful than before the visit","updateTime":"2025-01-08T01:58:27.778917Z"},{"reviewer":"Kyle Walo","starRating":"ONE","comment":"Went in to purchase glasses with an existing Rx..staff was more interested in making an appointment with the optician than finding out if my insurance was accepted. Finally someone looked into my insurance and was a bit abrupt at informing me it was NOT accepted. Which seemed odd since the previous day my insurance company had informed me it was covered at that location. They offered a modest discount to purchase the frame and lenses but honestly, the 3 women working seemed indifferent to providing care.","updateTime":"2025-01-07T18:12:43.088461Z"},{"reviewer":"Adam J","starRating":"ONE","comment":"This place straight up SUCKS. THEY scheduled me for a one year out appointment then after I had set up childcare called me to tell me that the appointment was cancelled and I would have to figure it out because of my insurance so I called back and they said that it SHOULD be okay two weeks later. This didn’t seem right either so the day before the second appointment I called just to confirm. “Yup! Should be all set!” Rainy day. I cancelled plans and got childcare with less than two weeks notice. The SECOND I checked in the woman tells me “your appointment was cancelled.”\n\n“You rescheduled me I told them. I literally called yesterday to confirm“\n\n“No. You have a two year plan. You can’t come in until next year.”\n\nA woman called from across the store “he called he should be all set!”\n\nAnd the registration woman repeated “No. It would be out of pocket.”\n\nWELL DAMN. I wish she was here yesterday. Waste of time. Waste of money for childcare. Waste of","updateTime":"2024-12-30T17:15:48.311112Z"},{"reviewer":"Kunal Patel","starRating":"FIVE","comment":"Victoria is a sweetheart she is very caring from the get go and helped me understand what happened to my eyes!! I will be back plus the staff at this place is all helpful they all deserve a raise plus Victoria does a great job listening she should get a big payday!!","updateTime":"2024-12-04T15:46:27.557463Z"},{"reviewer":"Tracy O'Connor","starRating":"FIVE","comment":"Dr. Quigley is always efficient and professional. He ensures that I understand what's going on with my eye health and takes the time to explain what any changes mean.","updateTime":"2024-09-23T19:02:07.119224Z"},{"reviewer":"Greek Nationalist.","starRating":"FIVE","comment":"Danielle was so helpful! She gave her input and helped me find the perfect glasses, I will be coming here again.","updateTime":"2024-09-17T21:40:53.936219Z"},{"reviewer":"Sadik Mullah","starRating":"ONE","comment":"Pathetic owner, overly priced glasses. Gets upset if you don’t buy glasses from them. Surprised he is still in business after all the negative reviews he has received. The owner spends more time doing damage control than teaching staff to give curtious service. Money hungry owner. Avoid this location and burlington as they’re both owned by same individual.","updateTime":"2024-08-11T04:32:15.022123Z"},{"reviewer":"Frank “Frankie” Ouellette","starRating":"ONE","comment":"We were there today and my wife in a wheelchair and had a prescription for glasses they told us no longer carry glasses for masshealth need to go to Revere or Peabody they need to take off masshealth insurance for this location so other people don't waste there time coming here\nSo thanks for wasting our time","updateTime":"2024-07-15T23:30:06.863829Z"},{"reviewer":"Eggy Alper - Terapeuta Complementar e Dialógica","starRating":"FIVE","comment":"I love my glasses!!!","updateTime":"2024-06-22T23:58:38.707013Z"},{"reviewer":"Dot Corbett","starRating":"FIVE","comment":"My first appointment with Dr. Victoria Tran this April 2024 was great. She is very pleasant & knowledgeable. She discussed with me my wearing my 1 right contact lens (Monovision) I had been wearing for years (although it was getting very hard to read upclose or any small print well). She recommended to correct my being able to read & see distance by actually wearing a contact in my left eye! Yes, it does take a bit to retrain the brain at first, but it did eventually work out! She sent me home to try for a month with a month's worth of extended wear left contacts & a pack of 5 daily wear only for my right eye in case I couldn't get used to it. The very front desk woman with the black hair & black glasses was excellent also; she was very good with customer service & always was able to help me when I went in.","updateTime":"2024-05-24T22:15:47.795723Z"},{"reviewer":"chris99171","starRating":"FIVE","comment":"I was promptly assisted when I arrived at the store to select a new pair of glasses and sunglasses. Everything was explained to me clearly including options and costs. I am very satisfied with my new glasses and sunglasses! They were well-made and met all expectations.","updateTime":"2024-05-19T22:38:57.690705Z"},{"reviewer":"Regina Harris","starRating":"ONE","comment":"I was disgusted and upset ... my daughter is 1 years old and scratched her Lens i brought them into the Saugus location because i did not know they are not a branch with revere. I walked in with the glasses in my hand and daniele instantly said we dont take mass health before even saying hi or speaking with me. I told her i paid cash 160.00+ insurance this isnt a mass health purchase and she proceeded to continuously to ask what is my insurance and insisted on me wanting a discount. She was so rude along with the young girl at the desk who hung up on me when i called to complain. There in-store customer service was unprofessional and racist. I will not let this slide i can imagine how many other people they must treat like that!","updateTime":"2024-04-04T21:04:12.538667Z"},{"reviewer":"Ivette Rosario","starRating":"ONE","updateTime":"2024-04-02T12:33:00.615383Z"},{"reviewer":"Fernanda Ebanks","starRating":"FIVE","comment":"Received an excellent eye exam and got my new glasses - couldn't be happier! My vision is now crystal clear and I'm extremely satisfied with the results. Highly recommend this optometrist for exceptional service.","updateTime":"2024-03-26T17:31:51.896251Z"},{"reviewer":"Courtney","starRating":"ONE","comment":"My father in law went to this location, got prescription sunglasses for an insane amount (without the features he wanted). I was able to find the same ones (with a 2 year warranty AND the mirrored feature he wanted for $300 (vs the $870 they charged him..)\nWe tried calling THE SAME DAY to cancel the order. We got the run around that only the associate that made the order can cancel and they weren’t available. Once they were available we were told we had to call the main office (conveniently closed on the weekends) finally get through again and we were told they already shipped… so the glasses were somehow made packaged AND shipped in the matter of a day… but takes 10 business days to get to you. Right….\nWe now have to fill out forms to cancel along with disputing with the credit cards. Overall horrible customer service and feel absolutely deceived. They are scam artists just trying to take advantage of an older man who didn’t know his options. Absolutely disgusting. Do better","updateTime":"2024-02-19T16:28:43.664144Z"},{"reviewer":"Paula Zouitine","starRating":"FIVE","comment":"Shannon was the best and did my prescription glasses in under 30 minutes!","updateTime":"2023-12-30T20:23:33.380370Z"},{"reviewer":"Adetola Balogun","starRating":"FIVE","comment":"Shannon at the Saugus location went above and beyond for my eye care. I consider myself a regular and she always takes me in with open arms to adjust my glasses. The best one I’ve ever been too.","updateTime":"2023-12-26T20:10:48.713169Z"},{"reviewer":"Jean Pierre Wenley","starRating":"FIVE","updateTime":"2023-12-18T20:30:49.719886Z"},{"reviewer":"Kashawn Avery","starRating":"FIVE","updateTime":"2023-12-12T18:13:42.091413Z"},{"reviewer":"susan culleton","starRating":"FIVE","comment":"Saugus location is awesome! Very helpful.","updateTime":"2023-11-22T23:29:42.105784Z"},{"reviewer":"Rayna DePietro","starRating":"FIVE","comment":"Danielle at the Saugus location is extremely helpful and pleasant. I’ve been there a few times to adjust my eyeglasses and she’s always been super friendly. Thank you Danielle.","updateTime":"2023-11-16T20:39:58.310718Z"},{"reviewer":"Chris Fitzgerald","starRating":"FIVE","comment":"The Optometrist was outstanding and asked many questions vs a clinical-only exam.\n\nShannon, the optician, went above and beyond to delve into my unique job requirement for my two pairs of glasses.\nThe owner, Carmen, offered to come in and ensure everything was perfect; no need it was, as Shannon had taken care of that.","updateTime":"2023-10-20T22:27:36.278010Z"},{"reviewer":"Shannon Glennon","starRating":"FIVE","comment":"Angie was amazing she fixed my glasses that I had sat on she warned me they might break due to using heat but they came out amazing thank u Angie I will definitely be back","updateTime":"2023-10-06T14:30:49.513981Z"},{"reviewer":"Daniel Evans","starRating":"FIVE","comment":"The customer service was excellent.","updateTime":"2023-10-04T11:38:13.585062Z"},{"reviewer":"Reema Deema","starRating":"FIVE","comment":"As long as this place is in business, I will ALWAYS come here. The staff is professional & pleasant. Everyone here knows exactly what they’re doing. I’m never there more than 25-30 minutes (including checking in & waiting to be called). They have a wonderful selection of glasses. I came to update my rx for my glasses & this is the best my vision has ever been. Other places can’t compare","updateTime":"2023-10-03T17:03:20.561235Z"},{"reviewer":"Bill Gardino","starRating":"FIVE","comment":"It was a friendly store with a great helping younger woman who know her stuff .","updateTime":"2023-09-27T23:55:08.387733Z"},{"reviewer":"Bridget Barretto","starRating":"FIVE","comment":"Danielle is awesome!! Very knowledgeable and nice.","updateTime":"2023-09-26T14:55:20.169845Z"},{"reviewer":"Anthony Sabbio","starRating":"FIVE","comment":"Great service! Shannon and Angela did an amazing job helping get my glasses in a pinch! Very professional and very friendly","updateTime":"2023-09-16T19:46:33.460839Z"},{"reviewer":"Amy To","starRating":"FIVE","comment":"Shannon Logan provided such an excellent customer service. She helped me adjust my glasses, very professional, and has lots of patience. I would recommend her and the store in Saugus.","updateTime":"2023-08-04T20:47:08.194708Z"},{"reviewer":"Marti Hall","starRating":"FIVE","comment":"Best experience ever. And I had my 5 ye old grandson with me and Carmine made sure to include him in the decision process which of course made grandson feel very important. Store has a great vibe and selection. I’ll definitely go back.","updateTime":"2023-07-27T13:26:03.896049Z"},{"reviewer":"Ken Marshall","starRating":"FIVE","comment":"Went to Pearle Vision to get replacement glasses and find out about new lens for post cataract surgery. Shannon Logan was the best. She went way above and beyond to help. Shannon was polite, helpful, very professional and pleasant to work with. I will recommend Shannon to anyone who ask who they should see about getting glasses.","updateTime":"2023-07-17T14:39:41.214087Z"},{"reviewer":"Sammy Bino","starRating":"FIVE","comment":"Angie and Shannon are the best need to see better call the double team that will save your life","updateTime":"2023-07-15T22:14:01.878114Z"}]
