[{"reviewer":"Shanna","starRating":"FIVE","comment":"Staff was amazing! My family and I love our glasses!","updateTime":"2025-11-04T16:00:52.118284Z"},{"reviewer":"Dee Colella","starRating":"FIVE","comment":"Connie is the BEST!","updateTime":"2025-09-23T13:50:30.069792Z"},{"reviewer":"Richard procacini","starRating":"FIVE","comment":"Excellent service","updateTime":"2025-09-19T21:14:41.589113Z"},{"reviewer":"Sam Thatcher","starRating":"FIVE","comment":"Connie went above and beyond helping me, had issues with my glasses and kept coming back and every time she was always ready to help and patient with me. I am very grateful she was the one helping me and cant thank her enough","updateTime":"2025-08-25T20:38:52.025629Z"},{"reviewer":"Elaine Fitzpatrick","starRating":"FIVE","comment":"PV Wilmington is fantastic. Everyone is focused on the best customer experience & I love Eva's assistance in selecting the best frames for me!","updateTime":"2025-01-09T12:21:05.597677Z"},{"reviewer":"Clint Ackerman","starRating":"ONE","comment":"I needed a copy of 2024 and 2023 prescription as I had misplaced mine\n\nThey were emailed promptly.\n\nGot a bill for $ 100 for this service which is a straightforward clerical function.\n\nSeems a bit much. Had I known ....would have looked a lot harder.\n\nJust FYI.","updateTime":"2025-01-06T19:39:46.945754Z"},{"reviewer":"Jason Brown","starRating":"FIVE","updateTime":"2024-11-17T07:11:16.204996Z"},{"reviewer":"Aaron King","starRating":"FIVE","comment":"Great customer service.","updateTime":"2024-11-07T20:33:50.010937Z"},{"reviewer":"Marianne Gaudet","starRating":"FIVE","comment":"I have never had an experience like this before!! Fantastic! Jose helped me pick out right frames! He was so helpful! The whole staff was wonderful!! I would definitely recommend this office!!","updateTime":"2024-08-06T19:48:13.486225Z"},{"reviewer":"Michelle Hayes","starRating":"FIVE","comment":"I honestly can’t write a review that will explain just how fantastic this business is. I had to schedule an eye appointment in the middle of the day and bring a kiddo with me because of the timing. Not only did Dr. Smith welcome me and my kiddo into the practice, but he took his time to explain some of the equipment in the screening room and show kiddo the inside of my eyes — which he was obsessed with. Dr. Smith made me feel so reassured with the testing and his explanations of what was going on with my eyes and what I should do moving forward and be on the lookout for. I will recommend Wilmington Eye Group to anyone and everyone. Thank you again for the efficiency, friendliness, and professionalism you all display from the front desk staff to the doctors.","updateTime":"2024-05-01T20:32:59.364370Z"},{"reviewer":"Steve S","starRating":"FIVE","comment":"While I’m usually not a fan of going through the ‘new glasses’ process, the staff at Pearle Vision in Wilmington made it completely painless. We were purchasing glasses for three of us. Myself, my wife and our 9 year old son. I expected the selection process to take forever and then jumped in JOSE LUIS! While we were struggling with random frames, Jose took a look at our faces, made some notes in his head, turned around and scanned the displays. He selected a pair for me, my wife, and for my son asking ‘what do you think of these?’. For all three of us, Jose’s recommendation ended up being the frames we selected! Frankly, I was stunned. I'm not sure how he did it, but analyzing instantly what frames look best on different shaped faces must be Jose's his super power. Then, after our frame selection, Jose very quickly put everything through our insurance, explained our benefits and the total cost was far less than I had budgeted. All in all, we were there under an hour which must be some kind of record. On the way home, my wife and I kept commenting on how it was easily the most positive experience either of us has had purchasing new frames and lenses. Huge thanks to JOSE LUIS and the staff at Pearle Vision Wilmington. This is absolutely our new glasses spot and we don’t even live in Wilmington! -Steve S.","updateTime":"2024-01-13T14:34:25.401585Z"},{"reviewer":"Cid","starRating":"ONE","comment":"Prescriptions are allowed to be written for 2 years. They choose to write for one year without explaining this. Furthermore if your insurance covers glasses every year but your insurance covers exams every 2 years I don't understand how the prescription could be allowed to be written for a single year. They need to write the presentation to the end of the following year for the second year if not a 2 fully allowed calendar years","updateTime":"2023-12-30T20:45:04.554638Z"},{"reviewer":"Frank Scalteto","starRating":"ONE","comment":"Staff is rude and disrespectful, they act like they’re doing you a favor. They have mandatory lessons for using lenses that cost $150; however, the doctors are rarely there and classes are limited. You can’t pick up the lenses without the class. I canceled my order and I’m going elsewhere.","updateTime":"2023-11-15T20:31:41.780041Z"},{"reviewer":"Karla Hinsman","starRating":"FIVE","comment":"FANTASTIC high-quality customer service!\nDr. Duane Smith is the best Optometrist I've ever been to! He's awesome! He provided a very in-depth eye exam, and asked detailed questions related to ensure all of my vision needs were met.\nEva, Optician, was fabulous and spent so much time providing advice and feedback while I tried on soooo many different frames :) Thanks to Eva's patience, I found the perfect frames!\n\nOverall AWESOME experience and great products! I highly recommend Pearle Vision Wilmington! A++++++++++++++++++","updateTime":"2023-11-14T01:07:14.238385Z"},{"reviewer":"P Cargill","starRating":"FIVE","comment":"Any time I have gone to Pearle Vision in Wilmington, Ma the customer service is great. They are courteous and attentive. Eva is the best!","updateTime":"2023-09-27T00:30:06.192217Z"},{"reviewer":"Eva Pelletier","starRating":"FIVE","updateTime":"2023-09-26T21:34:05.708317Z"},{"reviewer":"Donna Diraffaele","starRating":"FIVE","comment":"Best service all the care team goes above and beyond what you can expect. I would never go anywhere else for service.","updateTime":"2023-09-07T22:08:30.267409Z"},{"reviewer":"Kevin Malfy","starRating":"ONE","comment":"well I found if u go to eye buy direct the glasses I paid over 400 with insurance was now 50 bucks I got sunglasses and regular 150 best glasses ever got","updateTime":"2023-08-20T22:27:09.562412Z"},{"reviewer":"Duésia Esteves","starRating":"FIVE","comment":"Great service by Dr. Russo and the team!","updateTime":"2023-05-20T14:46:52.429049Z"},{"reviewer":"Mary McDonough","starRating":"FIVE","comment":"Exam was thorough and all ?s answered. Connie Ryan has helped me before and was fantastic to work with. Will return because she’s excellent at her job! Thank you!","updateTime":"2023-04-21T23:34:20.854669Z"},{"reviewer":"Shannon Maguire","starRating":"FIVE","comment":"This past week I had my first appointment at Pearle Vision after having to switch eye doctors. Dr. Alex Russakovsky is the first eye doctor I have had that took the time during our appointment to give a thorough exam & answer all of my outstanding questions. She was kind & knowledgeable as were the rest of the staff. Highly recommend!","updateTime":"2023-02-28T14:14:49.609128Z"},{"reviewer":"Sheridan Spinney","starRating":"FIVE","comment":"I was actually heading into the dollar tree next door. My very handsome husband stopped in here on a whim. He has a pair of RayBan eye glasses & the exact same glasses as Sunglasses. He has been trying to find a screw to repair his RayBan sunglasses for months!!! So much so that every time I grab a pair of MY sunglasses, they only have 1 arm!!! (He's lucky he is so gorgeous) He stopped in & explained that the sunglasses were missing an arm & couldn't find the right size screw. He was wearing his eyeglasses to show the style. She said it was an easy fix & to bring the sunglasses next time. He said the sunglasses were in the car & he'd go grab them. This absolutely wonderful woman asked for the eyeglasses off his face so she could clean them & tighten the screws while he got the sunglasses from the car!!! What an absolute doll!! He brought in the sunglasses & she replaced the missing screw making him & I both so super thankful! This wonderful woman replaced the missing screw, tightened all the screws & cleaned both pairs of glasses for $0. Thank you so much!!! There should be more people like you & more businesses run this way!!! *My only question now is, \"May I stop in with all of my 1 armed sunglasses for replacement screws?\" 😆","updateTime":"2023-02-12T03:25:10.174426Z"},{"reviewer":"robert maxwell III","starRating":"FIVE","comment":"Pleasant","updateTime":"2023-01-25T18:34:44.396933Z"},{"reviewer":"Virginia Lewis","starRating":"ONE","comment":"Ordered my first pair of glasses ever using Masshealth . Wasn't expecting Prada's but answers about size of frames would have been helpful. Clearly not included. Lol","updateTime":"2022-10-06T20:36:25.337419Z"},{"reviewer":"Josh Smart","starRating":"TWO","comment":"I kept getting the wrong prescription for contacts and made my eyes worse after $600. Very disappointing.","updateTime":"2022-09-17T12:50:45.879968Z"},{"reviewer":"Duy Vo","starRating":"FIVE","comment":"kevin is the goat he fixed my bent glasses in less than a minute","updateTime":"2022-08-20T18:22:19.494845Z"},{"reviewer":"Ahmed Tanahy","starRating":"ONE","comment":"An associate literally just hung up on me! The call went like this:\n- This is a call about your appointment.. what's your insurance.\n- --- I answered with the name of my insurance\n- That can't be right.. I don't think this is an insurance company.\n---- I'm sure of it.\n- Do you have an ID card?\n----- No, there is no card required, they have online verification, I'll bring it with me to the appointment.\n- (irritated), Well, no, we need to prepare before you come.\n----- I'm on another conference call now, do you wanna cancel the appointment then?\n- (irritated, yelling) oh, well, SORRY TO BOTHER YOU THEN!!!. CLICK.","updateTime":"2022-08-05T15:10:12.708509Z"},{"reviewer":"Anthony Renzulli","starRating":"FIVE","comment":"Great friendly people","updateTime":"2022-06-22T20:19:04.198995Z"},{"reviewer":"Satya Venkateshawara Sarma Mantha","starRating":"FIVE","updateTime":"2022-05-10T12:42:26.495150Z"},{"reviewer":"Laura Almeida","starRating":"FIVE","updateTime":"2022-04-06T22:07:41.086674Z"},{"reviewer":"Keorevatney Huy","starRating":"FOUR","updateTime":"2022-03-16T14:13:06.199848Z"},{"reviewer":"lauren doyle","starRating":"FIVE","comment":"Wilmington is so much better than Methuen! They accommodated me with a cheaper price on the most expensive contacts bc the doctor at Methuen Pearle Vision wrote me down for the wrong set of contacts (that I’ve never worn in my life) and gave me a complete different trial pair.","updateTime":"2022-02-17T18:09:56.853682Z"},{"reviewer":"M Mars","starRating":"FIVE","comment":"First time here, new to area. Very pleased with making appointing, exam and picking out frames. I was hesitant to go to a chain rather than an individual eye Dr. but I will be back.","updateTime":"2021-10-20T21:29:45.881155Z"},{"reviewer":"britney trinidad","starRating":"FIVE","comment":"Best eye doctor I've been to. They were super quick and friendly. They helped me with my insurance rates and offered me the best possible coverage for my insurance. 10/10 would recommend. They also have great frames.","updateTime":"2021-08-08T22:43:37.796786Z"},{"reviewer":"Davd Riese","starRating":"FIVE","comment":"very friendly service; great pair of glasses","updateTime":"2021-06-24T01:38:25.596152Z"},{"reviewer":"Columbus Park","starRating":"FIVE","updateTime":"2021-06-17T12:45:46.948644Z"},{"reviewer":"shamus murphy","starRating":"FIVE","updateTime":"2021-06-03T10:14:47.830140Z"},{"reviewer":"Kristen Ghergurovich","starRating":"FIVE","comment":"Always a great experience. friendly and knowledgeable staff, great selection of glasses","updateTime":"2021-04-26T11:23:25.250425Z"},{"reviewer":"George Brangiforte","starRating":"FIVE","updateTime":"2021-04-03T10:51:10.796160Z"},{"reviewer":"Giovanna Beltran","starRating":"ONE","comment":"Customer service is not great at Wilmington location. My lenses fell off twice and they didn't offer any type of guarantee that it would happen again. They fixed it though. Cross fingers that it won't happen again because if I loose my lenses they won't care.\nAlso, there many others stores with mucha better customer services.","updateTime":"2021-02-27T17:12:24.194790Z"},{"reviewer":"Nancy Vallee","starRating":"FIVE","comment":"Eva and the team at Pearle Vision in Wilmington go above & beyond! From eye exam to picking out the perfect glasses, always a memorable customer experience.","updateTime":"2021-02-08T13:53:01.436958Z"},{"reviewer":"Michelle Mcmanus","starRating":"FIVE","comment":"Really helpful and lots of choices. You do not need an eye exam from them, but you can call to make an eye appointment if you do. If you have a prescription from another eye doctor that's recent, you can get your prescription filled here. Glasses are usually ready in a week or less. They will also accept insurance towards your glasses if if its part of your prescription. Kids and adult glasses. Brand names, plus sale items too.","updateTime":"2021-01-03T16:57:25.049322Z"},{"reviewer":"Mark O'Brien","starRating":"FIVE","comment":"They are super nice and super professional. All appropriate covid precautions are observed. I wish I could give them a sixth star!","updateTime":"2020-09-16T18:57:13.786396Z"},{"reviewer":"Jay Rice","starRating":"FIVE","comment":"Great service. They repair a range of glasses and sunglasses.","updateTime":"2020-08-07T00:00:27.341998Z"},{"reviewer":"Russell Carroll","starRating":"FIVE","comment":"I had an exceptional experience getting my most recent pair of glasses. I was quickly helped by Kyra, who was extremely professional, knowledgeable, and efficient. She explained the financial considerations based on my insurance, and the pros and cons of lens options. She picked out a number of frames that she felt were best for my face shape, complexion, and hair color. I can't say enough about how satisfied and happy I was with the whole process.","updateTime":"2020-02-18T14:12:22.326179Z"},{"reviewer":"Linda Falvey","starRating":"FIVE","comment":"I have been going here for 10 years, ever since moving to the area. The staff, Eva, Bruna, Connie, Kyra and Ben have been, and are always, friendly and helpful... The doctors are always professional but have just enough lightheartedness to make anyone at ease, from the children to the seniors... I would recommend them without hesitation...","updateTime":"2019-12-20T19:20:36.787233Z"},{"reviewer":"Jen Kotlarsic","starRating":"TWO","comment":"Had an appointment scheduled for 3, I came early to fill out paperwork since I am a first time patient. At 3:15 they notified me that it would be another 45 min to an hour wait and they close at 4. What is the point of an appointment if they can’t be respectable of your time?","updateTime":"2019-11-16T21:07:20.906982Z"},{"reviewer":"goeatsanta","starRating":"THREE","comment":"I can see","updateTime":"2019-06-18T01:57:57.511095Z"},{"reviewer":"Jennifer Prisco","starRating":"FIVE","comment":"The screw came out of the frame for my glasses yesterday and I went here to initially buy a repair kit to fix it. The guy working fixed it immediately on the spot, even though I did not originally buy my glasses here. I recently moved to Wilmington and will go here next time for my eye exam and glasses due to the very helpful employee and service","updateTime":"2019-04-02T12:39:53.148675Z"},{"reviewer":"Emma","starRating":"FIVE","comment":"I love Dr. Cho and staff that are there. So nice and they take the time to help you with your needs. She made my kids feel so comfortable. Highly recommend this Pearle Vision.","updateTime":"2018-09-28T01:50:13.813055Z"}]