[{"reviewer":"Adriane G","starRating":"ONE","comment":"The doctors are very knowledgeable. THE FRONT END STAFF, particularly, Elise is very rude and careless when handling the ordering of prescriptions. She ordered the incorrect prescription which she mentioned may have belonged to someone else. When asked for resolution the staff neglected to accept a return for corrected lens although it was their error. They Never answer the phone. Their system is always down. IF YOU RESPECT YOUR TIME AND VISION HEALTH. Do not go there. The previous Dr., Dr caplan and staff is missed. I was able to file A claim with my insurance and the BBB. Unfortunately some people lack dignity in their profession. My family and I will never give our business to Pearle Vision ever again.","updateTime":"2025-11-19T01:57:19.312518Z"},{"reviewer":"Will Crosby","starRating":"FIVE","comment":"Had a very great experience my brother took our 88 year old mother too get her new glasses. The staff were very professional and treated her with much compassion. I took her too pick up her glasses young lady name Aleese was outstanding and very friendly did a great job. 👍🏾 too her for her service she was great.","updateTime":"2025-10-19T19:22:32.533157Z"},{"reviewer":"Natalie Horstman","starRating":"ONE","comment":"I waited for over 3 hours for a normal eye exam. When I finally got in, 3 hours past my appointment time, it was actually a telemedicine visit with a different doctor than the one I had booked the appointment with. Now I am waiting for an order of contacts, they said it would take about a week to arrive. Over 2 weeks later, I haven't heard anything and I can't get anyone to pick up the phone. No one will call you back if you leave a voicemail.","updateTime":"2025-09-16T19:40:13.150749Z"},{"reviewer":"Tiara Haden","starRating":"ONE","comment":"If I could leave no stars, I would!! If you have the 1st appointment of the day, it is NEVER on time! And don't mind the dr is running behind and you have to wait, I mean the office/store itself is STILL closed!! My today was at 11am and the store opens at 10am. I waited in that parking lot for almost any hour and the store is still closed! And this has happened MULTIPLE yrs!! I've scheduled appointments for 10am, 10:30, and now 11am and the office STILL CLOSED! No call, no text, NOTHING!","updateTime":"2025-06-10T16:08:47.335294Z"},{"reviewer":"mercy Onayiga","starRating":"FIVE","comment":"Everything went fast and smooth. Part of my visit was virtual.","updateTime":"2025-05-28T10:39:51.997386Z"},{"reviewer":"Jhoselin Contreras","starRating":"FIVE","comment":"My experience here was great. Jade was friendly and made me feel comfortable for my appointment. It was a very smooth check in and check out service as well.","updateTime":"2025-05-09T10:57:19.944356Z"},{"reviewer":"Denise Wellborn","starRating":"ONE","comment":"I waited almost a month to pickup my glasses. My check was cashed in 4 days. I am very disappointed and dissatisfied with my service outcome.","updateTime":"2025-02-26T01:57:52.342528Z"},{"reviewer":"Samantha Cornish","starRating":"FIVE","comment":"Friendly warming and helpful","updateTime":"2025-02-20T09:30:44.117902Z"},{"reviewer":"Christina Miller","starRating":"TWO","comment":"Everyone at the store was great and I had a wonderful experience. It just literally took 2 months for me to get my glasses, and they still were not right. They tell you 5-7 business days, not true.","updateTime":"2025-02-11T15:15:25.775730Z"},{"reviewer":"Johann Brown","starRating":"FIVE","comment":"I've been a longtime patient of this office and Dr. Caplan for more than 25 years. Scheduling turnaround time is quick. The new office staff is very friendly, knowledgeable, and professional. The virtual appointment with the state of the art equipment was acceptable considering I'm tested annually for a simple visual check.\nEnjoy your retirement Dr. Caplan, and thank you for your service to the Randallstown community.","updateTime":"2024-11-27T03:23:56.388269Z"},{"reviewer":"Sheliah Washington","starRating":"ONE","comment":"Horrible! I donot recommend this location. Unorganized, I was told my glasses would be back In 10 days, no such luck! I had to call them I was told my glasses were ready I went to the location they had no Idea what I was speaking of. I then recived a call 4 hours later saying I have to wait an addtional week. Unprofessional. The young lady behind the counter was nice she Is not to blame ,the owner talks fast and Is not honest. I would recommend that no one goes there! I made It clear there service was unprofessinal and I will NOT be returning.","updateTime":"2024-11-25T21:07:16.992521Z"},{"reviewer":"Howard Alexander","starRating":"FIVE","comment":"Excellent","updateTime":"2024-10-23T23:29:55.945153Z"},{"reviewer":"Chris","starRating":"FIVE","updateTime":"2024-10-21T18:07:08.605751Z"},{"reviewer":"Davis Abimbola","starRating":"FIVE","updateTime":"2024-10-16T22:01:44.508089Z"},{"reviewer":"Brandi Powell","starRating":"ONE","comment":"This location lost my glasses more than 2 years ago and have yet to replace them with a comparable frame! For almost 9 months they lied to me. Them mailed me a pair of glasses that didn't belong to me. I had to call them and let them know the fake pair didn't pass inspection. I was told I would receive my replacement pair. Then the owner sold the business. I contacted the new owner, had to get my old frame information (which is now discontinued) and haven't heard back since. I've drove over a hour to the store multiple time, and no one is ever there. I need my glasses!","updateTime":"2024-01-06T23:06:02.508268Z"},{"reviewer":"S. Reavis","starRating":"ONE","comment":"Went out of business. Can not pick up my order. Dr. Kaplan retired.","updateTime":"2023-11-30T16:51:56.823235Z"},{"reviewer":"S Stew","starRating":"TWO","comment":"I guess this place is closed! I have called multiple times and left messages and no response!! When I called it’s just the automated system. You can’t even speak with anyone","updateTime":"2023-10-30T16:47:41.373810Z"},{"reviewer":"Taiwo Obalaja","starRating":"FIVE","updateTime":"2023-09-04T22:50:51.528377Z"},{"reviewer":"Denise James","starRating":"FIVE","comment":"My experience with PVC was 10. Friendly staff and very clean. But I hate8r waiting room chairs. There's no back. It's only bars and they was very uncomfortable on my back.","updateTime":"2023-08-17T21:26:03.852642Z"},{"reviewer":"Judith Minkove","starRating":"FIVE","comment":"I fell this morning, and one side of my glasses ended up bent, making them crooked on my face. Fortunately, I stopped in at the Liberty Rd. Pearle Vision Center in Baltimore, and Felicia made quick work of fixing them.Thank you so much, Felicia! And thanks to Destiny, the lovely receptionist! I highly recommend Pearle Vision. Great service; superb results.","updateTime":"2023-08-17T21:11:35.879852Z"},{"reviewer":"Wendy Hoover","starRating":"FIVE","comment":"The staff was very knowledgeable and helpful. Great selection of frames!","updateTime":"2023-08-15T00:02:36.084371Z"},{"reviewer":"Donna Maith","starRating":"FOUR","updateTime":"2023-08-01T12:11:17.845292Z"},{"reviewer":"Brooke Womack","starRating":"TWO","comment":"I’ve been waiting over a month for my glasses with zero update. Every time I call to speak to the manager, the Receptionist tells me he’s not in that day. When I call back on the day that I was told he would be in, guess what? He’s not in and apparently cannot be located. How is there not a manager on duty at all times? There is no reason I should not have received a phone call from him by now. I’m tired of being given the runaround. This is terrible customer service. I will never return to this location","updateTime":"2023-07-27T22:44:20.036853Z"},{"reviewer":"Kenneth Rainey","starRating":"FIVE","comment":"First visit was excellent. Staff was extremely attentive to my needs. Doctor was awesome.","updateTime":"2023-07-13T04:26:16.490055Z"},{"reviewer":"L. Wilson","starRating":"FIVE","comment":"On 7/5/23 I had a comprehensive eye exam with Dr. Lee D. Caplan at Pearle Vision Optical, 8134 Liberty Road 21244. This was my first visit as a new patient. I was highly impressed from the moment walking in the door with a smile and warm greeting from staff. Within a second of walking in the door I was asked my name and Dr. Caplan came walking towards and escorted me to the back where he was very calm, patient, kind and gentle with his approach. Dr. Caplan proceeded to ask if I had any concerns while examining my eyes. This office has one of the best state of the art technology and equipment allowing them to provide an optimal vision care for each and every patient. I’ve never had a camera to look in the back of my eyes and then was able to see photo of what my eyes looked like. The exam was called vision exam with refraction and fungus photography Optomap. The Optomap is a camera system developed to take wide angle pictures of the retina and it’s non-invasive. It produces a 200 degree color view of the back of the eye for studying retinal diseases and no dilation is required. I was so happy and impressed with this doctors skill, experience, knowledge and talent, as he proceeded to tell me based on the exam…I had a floater in my left eye due to age (61) and very tiny cataract in my right eye. Within one to two weeks my eyeglasses will be ready, so I’ll be returning to pick them up. What else can I say about my experience with this doctor, staff and office but highly recommend anyone who’s in need of eye exam…please go to Pearle Vision where you will find the best caring, dedicated and supportive Optometrist-Dr. Lee D. Caplan and Associates. I will be back every year, annually from this moment forward. Thank you Dr. Caplan!","updateTime":"2023-07-06T22:06:22.162935Z"},{"reviewer":"Joy Matthews","starRating":"FIVE","comment":"Destiny and Felicia at the Liberty Rd Baltimore Maryland location is the reason I’m a pearl vision customer because of their outstanding customer service and support I highly would recommend their service to family and friends","updateTime":"2023-06-29T20:31:25.143111Z"},{"reviewer":"Ellis Barksdale","starRating":"FOUR","comment":"I find the team very friendly, professional and willing to help. Nice experience.","updateTime":"2023-05-22T18:18:29.281362Z"},{"reviewer":"Kris Long","starRating":"ONE","comment":"It’s so ridiculous that I have to wait for my eye glasses to pickup. It’s been almost a month now and I still haven’t receive them. Not even an update call to let me know what’s going on. Still waiting waiting waiting….","updateTime":"2023-05-16T15:14:43.440041Z"},{"reviewer":"Felicia M","starRating":"FIVE","updateTime":"2023-05-09T19:41:16.192870Z"},{"reviewer":"DOLL Wilson-Ford","starRating":"FIVE","comment":"I had a great experience.The doctor was excellent.Felicia and Destiny were great as well.","updateTime":"2023-04-13T17:06:23.867075Z"},{"reviewer":"Janice Greene","starRating":"FIVE","comment":"OMG I can see!\nMy eyes were gradually loosing focus and I thought I was going to need surgery but Dr. Caplan worked his magic and with elegant new Coach frames I’m a new woman. I can see!\nThank you Pearle Vision.","updateTime":"2023-03-31T23:47:30.304681Z"},{"reviewer":"kaminder singh","starRating":"FIVE","updateTime":"2023-03-29T19:48:47.679553Z"},{"reviewer":"Felicia McCormick","starRating":"FIVE","comment":"Dr Caplan is a great guy to have for a doctor! The staff is friendly and ready to help!","updateTime":"2023-03-29T19:29:01.383043Z"},{"reviewer":"Nichola Harrilal","starRating":"FIVE","updateTime":"2023-03-13T00:04:33.917045Z"},{"reviewer":"Bridgette Bullock","starRating":"THREE","comment":"Dr. Caplin is the greatest and so is Stephanie they are both a pleasure to work with and to experience during your visit!","updateTime":"2023-02-13T15:41:58.254993Z"},{"reviewer":"william Oliver","starRating":"FIVE","updateTime":"2023-02-02T22:14:45.038726Z"},{"reviewer":"Walter McNeil","starRating":"FIVE","comment":"Five Stars....love the receptionist..","updateTime":"2023-01-17T19:16:14.271694Z"},{"reviewer":"mee baa","starRating":"ONE","updateTime":"2022-12-13T03:57:22.345820Z"},{"reviewer":"Daniel Gordon","starRating":"ONE","comment":"Closed at 230pm on a Saturday. Sad!","updateTime":"2022-11-13T02:48:43.014370Z"},{"reviewer":"Colynne Vaughn","starRating":"FIVE","comment":"Dr. Kaplan has been my provider for over 20 years. He and his team are patient and thorough in providing my eye care needs.","updateTime":"2022-11-09T23:38:22.289520Z"},{"reviewer":"Lance Fierro","starRating":"FIVE","updateTime":"2022-10-15T13:35:20.541431Z"},{"reviewer":"Alain Ntaganda","starRating":"FIVE","comment":"Small team, but great team. Kind in the conversation even with me who have foreign language accent, they took their time to understand the reason of my visit and the service was smooth. Stay blessed, team.","updateTime":"2022-08-12T23:34:02.072852Z"},{"reviewer":"Brenda Bryant","starRating":"FIVE","comment":"My first time here, visit was very good, Dr. was very nice and knowledgeable , customer service very good. thank you","updateTime":"2022-08-08T19:33:16.147936Z"},{"reviewer":"Aaliyah777 Aaliyah22","starRating":"THREE","comment":"The Dr. is very knowledgeable. I really like how personal he gets with your vision. But Honey.. the front desk services is a hot mess. Tanya!! Dr. Caplin needs you desperately. I don’t know who the man is that fitted me for my glasses. He had to recalculate 4X. And the receptionist energy is just off. I spoke when I came in. She didn’t part her lips. If those 2 are there when I need my next exam. I will not be getting my glasses there any more.","updateTime":"2022-07-11T22:46:07.549908Z"},{"reviewer":"Randolph Rivera","starRating":"FIVE","comment":"I’ve been going to him for about 15 years. He is a great person and true professional. Takes his time explaining everything that he does and does it in a way that makes it easy for a the patient to understand. I recommend him to all who are seek good service and treatment. I must add that the staff are great as well.","updateTime":"2021-11-07T14:22:21.238962Z"},{"reviewer":"Frances Lloyd","starRating":"FIVE","updateTime":"2021-06-27T02:07:28.558350Z"},{"reviewer":"Asad Mehdi","starRating":"FIVE","comment":"I have been seeing Dr. Lee Caplan for three years. I have found him to be very interactive when it comes to sharing information about overall health of my vision. He’s quite an expert and my prescriptions have been very accurate. I did not order the glasses this time because the inventory was low with not much choice. This could be due to COVID-19. I plan to return for eye exam next year again.","updateTime":"2021-06-25T14:46:39.741356Z"},{"reviewer":"Wanda Jones","starRating":"FIVE","comment":"I've been going to Pearle Vision for years & Dr. Caplan is the best. Just not a great selection of glasses but I always manage to find something & if not I take my prescription to America's Best","updateTime":"2021-06-13T22:56:52.523180Z"},{"reviewer":"Lakeisha Herndon","starRating":"FIVE","updateTime":"2021-06-07T21:53:36.444518Z"},{"reviewer":"Mary Mariano","starRating":"FIVE","comment":"Excellent","updateTime":"2021-05-20T21:21:11.127946Z"}]
