[{"reviewer":"Justin Mavins","starRating":"FIVE","comment":"I walked into the store 10 minutes before closing and Suzanna was very helpful. She was able to assist me efficiently and communicated to me clearly all while having outstanding customer service skills.","updateTime":"2026-01-27T14:45:19.019056Z"},{"reviewer":"Monica J","starRating":"FIVE","comment":"Just the right combo of great service and letting us browse without rushing or pressuring. Great experience and selection of glasses.","updateTime":"2026-01-23T17:17:13.362124Z"},{"reviewer":"Mohamed Halim","starRating":"FIVE","updateTime":"2026-01-18T02:44:21.569745Z"},{"reviewer":"Andrew Mei","starRating":"FIVE","comment":"Love this place! The service was warm and welcoming and efficient. Dr. Shastri and Suzanna were great.","updateTime":"2026-01-03T19:20:30.727719Z"},{"reviewer":"Art Glover","starRating":"FIVE","comment":"Mr. Joe is very helpful and was able to adjust my wife's twisted glasses. He's the best! Go to Columbia Mall's Pearle Vision. Great customer service!","updateTime":"2025-12-28T19:55:50.163365Z"},{"reviewer":"Esther Marquina","starRating":"FIVE","comment":"They didn’t take my insurance so I didn’t end up coming here for the customer service and friendliness over the phone was amazing!","updateTime":"2025-12-23T17:29:18.034663Z"},{"reviewer":"kelsie challenger","starRating":"FIVE","comment":"I have been coning here for the past 5 years and excellent service, never had to return my glasses because the measurement and lens were perfect and contacts match exactly my eyesight! They have excellent communication and keep me updated on my prescription glasses and contacts orders!! Syuzanna is THE BEST!! She takes care of me every hear and very grateful for the excellent annd thorough care she provides!! 10/10 recommend","updateTime":"2025-12-23T00:12:11.818133Z"},{"reviewer":"Manabadi Goud","starRating":"FIVE","comment":"Dr Joe is a great and truly professional.\nHappy Holidays and Merry Christmas.","updateTime":"2025-12-22T00:08:58.470971Z"},{"reviewer":"Kamal Ahuja","starRating":"FIVE","comment":"Awesome experience. I am visiting this store past 16 years always receive great service.","updateTime":"2025-12-19T01:15:02.789318Z"},{"reviewer":"Marlon Alcaraz","starRating":"FIVE","comment":"I love syuzanna!! super helpful and kind..only place im going😊😊","updateTime":"2025-12-01T23:00:47.019633Z"},{"reviewer":"Nora Mirarabshahi","starRating":"FIVE","comment":"Susan is always so helpful and kind!!","updateTime":"2025-11-26T17:32:59.191520Z"},{"reviewer":"Darcey Montoya","starRating":"FIVE","comment":"Making an appointment was easy. Everyone was very friendly. The Doctor was very knowledgable and helpful. Their selection of frames was great. Everything was easy and no complaints here.","updateTime":"2025-11-24T17:14:22.797439Z"},{"reviewer":"Vanessa Greene","starRating":"FIVE","comment":"Friendly staff","updateTime":"2025-11-23T00:51:04.615980Z"},{"reviewer":"Moneywoobby","starRating":"FIVE","comment":"I came here randomly one day last year I believe and have been coming back ever since. I no longer live in MD but I call my orders in and fly in just to work with Syuzanna!!! Everybody else is great but she is my go to! I tell her all the time if she didn’t work there I wouldn’t know what to do :) she is so helpful, knowledgeable and patient.","updateTime":"2025-11-18T04:13:52.820807Z"},{"reviewer":"Dike Obih","starRating":"FIVE","comment":"The optometrist, Dr Shastri, was helpful, patient and thorough with the eye exam. Other members of staff were also helpful. The information the lady at the glasses 👓 section gave me was useful in my decision to pick up a new frame.","updateTime":"2025-11-13T05:52:27.266938Z"},{"reviewer":"Hokie Lee","starRating":"FIVE","comment":"Syuzanna was very kind and helpful talking through all the lens options & explaining how the measurements work. She helped ensure a good fit at pickup for my new glasses!","updateTime":"2025-11-08T23:40:11.735859Z"},{"reviewer":"Dick Castner","starRating":"FIVE","comment":"Pearle's staff were friendly and helpful, providing me with great options, one of which was perfect for me. They also did a nice job servicing the glasses I wore into the store. I comparison shopped the other two eyewear shops at the mall and they simply didn't measure up to Pearle.","updateTime":"2025-10-24T10:36:05.424692Z"},{"reviewer":"filimon tewolde","starRating":"FIVE","comment":"Amazing experience, detailed examination and follow ups to make sure I receive the right lens and frame!!!!","updateTime":"2025-10-23T00:40:12.555435Z"},{"reviewer":"Sun F. (Venus)","starRating":"FIVE","comment":"Lovely staff, amazing service. I always feel welcomed. Thank you!","updateTime":"2025-10-22T16:44:34.554306Z"},{"reviewer":"Will Nelson","starRating":"FIVE","comment":"Awesome service. Syuzanna is the best!","updateTime":"2025-10-15T23:19:13.853681Z"},{"reviewer":"Diane Anderson","starRating":"FIVE","comment":"Syuzanna is always amazing and helpful. Would definitely recommend this location!","updateTime":"2025-10-07T23:11:57.810687Z"},{"reviewer":"Shana Baugh","starRating":"FIVE","comment":"I had a wonderful experience trying to find glasses for my daughter. She had such a hard time trying to figure out which glasses to get and Syuzanna was a joy to have to assist us. Please I recommend going to this location for her to assist you. 😊","updateTime":"2025-10-04T20:55:06.715594Z"},{"reviewer":"Michael Burt","starRating":"FIVE","comment":"I had an absolutely fantastic experience at the eye doctor today. From the moment I walked through the door, the level of professionalism and care was top-notch.\n\nThe entire staff was incredibly professional and super helpful. I was immediately greeted with a genuine smile, and I noticed that every person who walked in received a nice, welcoming greeting. The warm atmosphere immediately put me at ease.\n\nThe eye doctor was very knowledgeable and took the time to answer all my questions, making sure I understood the results of my exam. The efficiency continued right through to the end: the staff checked me out quickly and explained all the pricing and next steps clearly.\n\nA special thanks to David for checking me out and being so thorough. He made sure my new glasses fit perfectly and patiently explained all the features. The whole process was smooth and hassle-free.\n\nHighly recommend this clinic for anyone looking for a friendly, professional, and knowledgeable eye care experience!","updateTime":"2025-10-03T19:41:53.423554Z"},{"reviewer":"ana navarro","starRating":"FIVE","comment":"Syuzana was amazing, very helpful, she didn’t wish me to pick frames, she explained everything with detail and made it just so very easy. Thank you it was really a great experience","updateTime":"2025-10-01T21:09:59.171277Z"},{"reviewer":"Danielle Duran Baron","starRating":"FIVE","comment":"Absolutely fantastic experience from start to finish; Pearle Vision came highly recommended by a friend. I can confidently say that the entire visit exceeded my expectations. The eye exam itself was not only efficient and seamless, with every step handled smoothly, but I was also pleasantly surprised when they provided me with the official MVA form right on the spot, which meant I could easily renew my driver’s license online without the hassle of additional appointments or paperwork. The selection of frames and lenses is both impressive and stylish, offering a wide variety of choices to suit different preferences, and the staff made the process of selecting the perfect pair feel fun rather than overwhelming; their customer service was attentive, professional, and warm throughout. I must also highlight the incredible support I received from Syuzanna, whose deep knowledge and patient guidance made me feel confident in my choices; she went above and beyond to ensure that I was completely satisfied. I could not be happier and will absolutely return.","updateTime":"2025-09-27T19:04:43.880826Z"},{"reviewer":"rizza alcaraz","starRating":"FIVE","comment":"Susana si super helpfull she so great amazing . like her so much :)","updateTime":"2025-09-23T17:20:27.544837Z"},{"reviewer":"RG","starRating":"FIVE","comment":"I visited the Columbia Mall location to purchase frames and was extremely impressed with the amazing customer service provided by Ruby and Syuzana. They were amazing!!! I will definitely be making all my future eyeglass purchases from this location! Thanks a lot Ruby and Syuzana, you two have transformed me into a Pearl Vision customer!","updateTime":"2025-09-17T21:59:49.329241Z"},{"reviewer":"Hersh Chawla","starRating":"FIVE","updateTime":"2025-09-08T19:31:38.251966Z"},{"reviewer":"Herb 510","starRating":"FIVE","comment":"Syuzanna is very knowledgeable and friendly. I highly recommend Pearly Vision at the Columbia mall.Bought 2 pairs of glasses.","updateTime":"2025-09-04T01:55:12.295818Z"},{"reviewer":"Aaron B","starRating":"FIVE","comment":"Great experience!","updateTime":"2025-09-02T23:03:56.023356Z"},{"reviewer":"Rebecca Pfenninger","starRating":"FIVE","comment":"Syuzanna and the girl she was training today were fantastic! Syuzanna always makes me feel like a valued customer. She is very knowledgeable and friendly. I highly recommend Pearly Vision at the Columbia mall!","updateTime":"2025-08-27T20:09:43.857434Z"},{"reviewer":"Emmanuel Ochoa","starRating":"FIVE","comment":"I love my new glasses and great customer service from Suzanne","updateTime":"2025-08-27T16:30:43.713452Z"},{"reviewer":"T.L. Richardson","starRating":"FIVE","comment":"Excellent.. Rulsy & Syuzanua have been amazing from the word Go. Issues.. Concord w/ professionalism, making certain I was completely satisfied w/ both pairs of lenses I purchased. Great job ladies 👏👏👏👏👏","updateTime":"2025-08-26T01:28:06.503027Z"},{"reviewer":"Rene Jimenez","starRating":"FIVE","comment":"I enjoy the care and service, Ruby and Syuzanna have given me from the beginning and continue to during the life of my glasses. The have gone above and beyond for me.","updateTime":"2025-08-22T18:44:19.542697Z"},{"reviewer":"don Asher","starRating":"FIVE","comment":"Great, clean store with a wonderful optometrist tech, Shelley. She was not only extremely helpful, but also fixed my glasses without charging me. Thanks Shelley. Service with a smile. Humanity is still alive!","updateTime":"2025-08-14T18:39:12.494160Z"},{"reviewer":"Wala Ali","starRating":"FIVE","comment":"Fantastic experience! The staff is kind and patient, Dr. Shastri gives excellent eye care, and Syuzanna made sure I got the perfect glasses. I’ll always come here for my vision needs!","updateTime":"2025-08-09T00:52:10.203915Z"},{"reviewer":"uqueenu Royal","starRating":"FIVE","comment":"This is the best place for fast and friendly service. Susana is very helpful and extremely kind. We need more people like her. Thanks for everything","updateTime":"2025-07-30T17:04:16.718602Z"},{"reviewer":"Eva Maharaj","starRating":"FIVE","comment":"Ive experienced the absolute best customer service and very knowledgeable with clients like myself. Syuzanna my absolute favorite. She’s so well informative , friendly and makes you so comfortable..She’s the Greatest!!?","updateTime":"2025-07-23T23:24:03.348014Z"},{"reviewer":"Maria Perez","starRating":"FIVE","updateTime":"2025-07-17T23:31:19.478396Z"},{"reviewer":"James Bond","starRating":"FIVE","comment":"Suzanna was very helpful with finding me some Ray Band Meta glasses that's been sold out everywhere. Her customer service and willingness to provide exceptional service is what keeps me coming back to Pearl Vision for my eyewear. If I could give 10 ⭐️ I would!","updateTime":"2025-07-17T01:48:00.541297Z"},{"reviewer":"Missus Nessus","starRating":"FIVE","comment":"Judy was incredible. She helped me pick the perfect frames and patiently walked me through the insurance process. Thank you so much!","updateTime":"2025-07-16T18:43:43.553965Z"},{"reviewer":"Christine Egan","starRating":"FIVE","comment":"Thank you to Ruby and team who helped me with a pair of bent glasses while I was traveling from out of town. I appreciate you, Ruby and Pearle Vision team. And thank you for the travel wipes too. You’ve earned a customer, Pearle Vision.","updateTime":"2025-06-23T20:56:58.946034Z"},{"reviewer":"Steven Haaser","starRating":"FOUR","comment":"Suzanna was very helpful adjusting the fit of my glasses","updateTime":"2025-06-23T01:50:29.846715Z"},{"reviewer":"Jason Hill","starRating":"FIVE","comment":"Great help with choosing frames and repairing an older pair with incorrect lens. Also ordered a pair of frames they didn't have available in store.","updateTime":"2025-06-19T23:05:52.123973Z"},{"reviewer":"Alfred Harb","starRating":"FIVE","comment":"Suzanna was amazing. She placed a rush order for me and my wife’s glasses and we got them within 72 hours. She was very kind and attentive.","updateTime":"2025-06-19T00:34:07.970502Z"},{"reviewer":"Demetrius Daniels","starRating":"FIVE","comment":"The staff is wonderful and very patient and professional, they are always willing to help and accommodate your needs. I would recommend them to anybody","updateTime":"2025-06-04T15:22:26.357891Z"},{"reviewer":"Katie Kundrat","starRating":"FIVE","comment":"I can not recommend the sales associates as this location enough! Syuzanna has gone above and beyond in working with me through out the years, assisting with prescriptions and attaining contacts - she even helped send a contact shipment to a hotel for a wedding for me!! The Columbia location should be commended for their customer service and assistance. They are friendly and helpful with all needs. Thank you Syuzanna!!","updateTime":"2025-06-02T16:51:11.444401Z"},{"reviewer":"George Murrill","starRating":"FIVE","comment":"The person was extremely helpful and efficient","updateTime":"2025-05-06T20:32:28.569796Z"},{"reviewer":"Kate Sipes","starRating":"FIVE","comment":"Great experience at Pearle Vision in Columbia Mall. Suzanna was very helpful and I am pleased with my new glasses.","updateTime":"2025-04-28T12:19:54.904600Z"},{"reviewer":"edwin jao","starRating":"FIVE","comment":"I purchased my prescription sun glasses at Pearle Vision in Columbia Mall ten years ago. One of the nose pad fell off recently. Ruby in the shop carefully repaired it free of charge. I have had all my prescription filled here for the past 25 years. The workmanship and customer service have always succeeded my expectations! Big appreciation for Ruby!","updateTime":"2025-04-25T23:16:39.755139Z"}]