[{"reviewer":"TinaButz Belcher","starRating":"FIVE","comment":"The amazing souls who run this establishment are some of the most amazing people. Kind and patient while being knowledgeable and uplifting. I go in with a smile knowing how amazing they are and I leave with a smile knowing I will happily return. Y'all are amazing.","updateTime":"2026-03-03T15:53:51.633814Z"},{"reviewer":"Benjamin Pafe","starRating":"ONE","comment":"Really disappointing experience for an eye exam at this location for multiple reasons:\n(1) The prescription is hand-written only, and the doctor said they will not send me an electronic version. The handwriting on the prescription is illegible and I had to call for someone to tell me what it says. The person who answered the phone was not very friendly about me asking for them to read my prescription. This also means they have some sort of digital version - why not share it with me?\n(2) The eye exam intake form doesn't explain the extra paid services they offer, it just asks if you want them.\n(3) They don't measure the pupillary distance, or at least won't tell you the number, unless you order frames from them. Disappointing.\n\nThe Laurel MD location is way better than this one, and I have not experienced any of the issues listed above at the Laurel MD location.","updateTime":"2026-02-27T15:28:39.011613Z"},{"reviewer":"Dorothy Hall","starRating":"FIVE","comment":"Extremely helpful associates at this store. You don’t find that too often so I highly recommend the Columbia Mall location.","updateTime":"2026-02-25T00:51:29.773427Z"},{"reviewer":"Nicole Alston","starRating":"FIVE","comment":"Have come here for years. I enjoy the people who work here because they provide great service. The location is ideal because it’s right in the Mall of Columbia and it’s never crowded.","updateTime":"2026-02-18T20:58:29.687925Z"},{"reviewer":"Jessica Thompson","starRating":"FIVE","comment":"You simply must visit this store—it’s truly the best place to go! Their support is outstanding, and they create a welcoming environment where you can comfortably discuss your needs. Plus, the prices are incredibly reasonable! I wholeheartedly recommend that you check it out; I guarantee they will take exceptional care of you. Don’t miss out on this amazing experience!","updateTime":"2026-02-11T20:45:49.304945Z"},{"reviewer":"Cassandra Thomas","starRating":"FIVE","comment":"I have a deep appreciation for this establishment. I am highly satisfied with the services provided. I hold my eye doctor in high regard; she is forthright and candid in her approach to examinations. I am quite pleased with my new eyeglasses.","updateTime":"2026-02-11T20:45:26.959142Z"},{"reviewer":"Peggy Sue","starRating":"FIVE","comment":"Best eye place in all of Baltimore! 4 years in and they’re better than ever! Syuzanna is customer service personified!!","updateTime":"2026-02-10T22:54:15.768196Z"},{"reviewer":"Marilyn Mattes","starRating":"FIVE","comment":"Dr Shastri was wonderful. Thorough and answered my many questions with patience. Susanna was awesome in ordering my glasses explaining all the different lens treatments sizing etc.","updateTime":"2026-02-10T22:41:07.519087Z"},{"reviewer":"Alex P","starRating":"FIVE","updateTime":"2026-02-10T00:13:41.543546Z"},{"reviewer":"Erik Schilstra","starRating":"FIVE","comment":"I got new glasses from this place for the first time and my dog destroyed them a few month’s later. Luckily I got the protection plan and had my new pair in-hand in about 8 days! They’re great quality Syuzanna was awesome too, and super professional.","updateTime":"2026-02-09T15:16:26.111602Z"},{"reviewer":"Aleksandra Fadeyeva","starRating":"FIVE","comment":"I would like to leave my feedback about Syuzanna, a salesperson working at Columbia Mall location. I was very impressed by her expertise, enthusiasm and willingness to go above and beyond to make sure her customers are happy. I appreciate her spending significant amount of time to help me solving a problem with my Insurance, she wanted to make sure that I get the exact pair of glasses I fall in love with! I am sure she is a valuable asset for the Company and deserves all the appreciation for her hard work and dedication. Thank you Syuzanna, you are the best!","updateTime":"2026-02-07T03:47:30.972386Z"},{"reviewer":"Lawrence Jordana","starRating":"FIVE","comment":"They are always very helpful!","updateTime":"2026-02-06T21:15:50.786523Z"},{"reviewer":"Mayson Vu","starRating":"FIVE","comment":"Suzanna was the sweetest and most helpful person ever!!","updateTime":"2026-02-03T23:07:00.132656Z"},{"reviewer":"Teretha Blackburn","starRating":"FIVE","comment":"I had a great experience at Pearle Vision. The staff was friendly, professional, and very helpful in answering all my questions. The exam was thorough, and I didn’t feel rushed at all. I’m very happy with my glasses and the overall service. Highly recommend!","updateTime":"2026-02-02T22:22:00.127527Z"},{"reviewer":"Kelsey Isby","starRating":"FIVE","comment":"Amazing experience","updateTime":"2026-02-02T21:46:11.475947Z"},{"reviewer":"Justin Mavins","starRating":"FIVE","comment":"I walked into the store 10 minutes before closing and Suzanna was very helpful. She was able to assist me efficiently and communicated to me clearly all while having outstanding customer service skills.","updateTime":"2026-01-27T14:45:19.019056Z"},{"reviewer":"Monica J","starRating":"FIVE","comment":"Just the right combo of great service and letting us browse without rushing or pressuring. Great experience and selection of glasses.","updateTime":"2026-01-23T17:17:13.362124Z"},{"reviewer":"Rosena Chan","starRating":"FIVE","comment":"Had such a wonderful time with Dr. Shastri! She is so knowledgeable, thorough and amazing. Loved her so so much!! Thank you! Highly recommend!!","updateTime":"2026-01-21T19:48:11.045876Z"},{"reviewer":"Mohamed Halim","starRating":"FIVE","updateTime":"2026-01-18T02:44:21.569745Z"},{"reviewer":"Sherelle Freeman","starRating":"FIVE","comment":"The courteous and thorough service I received at Pearl Vision in Columbia mall, made my visit worthwhile. I appreciate the friendly and welcoming nature of the staff and highly recommend this location for anyone’s eye exam and frames needs. Thank you for your patience as I went back and forth in choosing what frames I wanted.","updateTime":"2026-01-14T17:00:28.389147Z"},{"reviewer":"Beth","starRating":"FIVE","comment":"At Pearl Vision within the Columbia Mall, I took my prescription glasses in that had a broken arm and Ruby was able to take the lenses out and put them into new frames. All but sales tax was covered by insurance. Thank you staff at Pearl Vision and especially Ruby during this visit.","updateTime":"2026-01-09T19:20:38.769074Z"},{"reviewer":"Andrew Mei","starRating":"FIVE","comment":"Love this place! The service was warm and welcoming and efficient. Dr. Shastri and Suzanna were great.","updateTime":"2026-01-03T19:20:30.727719Z"},{"reviewer":"Art Glover","starRating":"FIVE","comment":"Mr. Joe is very helpful and was able to adjust my wife's twisted glasses. He's the best! Go to Columbia Mall's Pearle Vision. Great customer service!","updateTime":"2025-12-28T19:55:50.163365Z"},{"reviewer":"Esther Marquina","starRating":"FIVE","comment":"They didn’t take my insurance so I didn’t end up coming here for the customer service and friendliness over the phone was amazing!","updateTime":"2025-12-23T17:29:18.034663Z"},{"reviewer":"kelsie challenger","starRating":"FIVE","comment":"I have been coning here for the past 5 years and excellent service, never had to return my glasses because the measurement and lens were perfect and contacts match exactly my eyesight! They have excellent communication and keep me updated on my prescription glasses and contacts orders!! Syuzanna is THE BEST!! She takes care of me every hear and very grateful for the excellent annd thorough care she provides!! 10/10 recommend","updateTime":"2025-12-23T00:12:11.818133Z"},{"reviewer":"Manabadi Goud","starRating":"FIVE","comment":"Dr Joe is a great and truly professional.\nHappy Holidays and Merry Christmas.","updateTime":"2025-12-22T00:08:58.470971Z"},{"reviewer":"Kamal Ahuja","starRating":"FIVE","comment":"Awesome experience. I am visiting this store past 16 years always receive great service.","updateTime":"2025-12-19T01:15:02.789318Z"},{"reviewer":"Marlon Alcaraz","starRating":"FIVE","comment":"I love syuzanna!! super helpful and kind..only place im going😊😊","updateTime":"2025-12-01T23:00:47.019633Z"},{"reviewer":"Ashley Haynes","starRating":"FIVE","comment":"Before coming here myself. One day I took my nephew and I just really like the vibes of this place so ended up coming here for my own eye appointment. Everyone was really nice.","updateTime":"2025-11-27T17:04:11.493121Z"},{"reviewer":"Nora Mirarabshahi","starRating":"FIVE","comment":"Susan is always so helpful and kind!!","updateTime":"2025-11-26T17:32:59.191520Z"},{"reviewer":"Darcey Montoya","starRating":"FIVE","comment":"Making an appointment was easy. Everyone was very friendly. The Doctor was very knowledgable and helpful. Their selection of frames was great. Everything was easy and no complaints here.","updateTime":"2025-11-24T17:14:22.797439Z"},{"reviewer":"Vanessa Greene","starRating":"FIVE","comment":"Friendly staff","updateTime":"2025-11-23T00:51:04.615980Z"},{"reviewer":"Moneywoobby","starRating":"FIVE","comment":"I came here randomly one day last year I believe and have been coming back ever since. I no longer live in MD but I call my orders in and fly in just to work with Syuzanna!!! Everybody else is great but she is my go to! I tell her all the time if she didn’t work there I wouldn’t know what to do :) she is so helpful, knowledgeable and patient.","updateTime":"2025-11-18T04:13:52.820807Z"},{"reviewer":"Dike Obih","starRating":"FIVE","comment":"The optometrist, Dr Shastri, was helpful, patient and thorough with the eye exam. Other members of staff were also helpful. The information the lady at the glasses 👓 section gave me was useful in my decision to pick up a new frame.","updateTime":"2025-11-13T05:52:27.266938Z"},{"reviewer":"Hyokwon “Hokie” Lee","starRating":"FIVE","comment":"Syuzanna was very kind and helpful talking through all the lens options & explaining how the measurements work. She helped ensure a good fit at pickup for my new glasses!","updateTime":"2025-11-08T23:40:11.735859Z"},{"reviewer":"Dick Castner","starRating":"FIVE","comment":"Pearle's staff were friendly and helpful, providing me with great options, one of which was perfect for me. They also did a nice job servicing the glasses I wore into the store. I comparison shopped the other two eyewear shops at the mall and they simply didn't measure up to Pearle.","updateTime":"2025-10-24T10:36:05.424692Z"},{"reviewer":"filimon tewolde","starRating":"FIVE","comment":"Amazing experience, detailed examination and follow ups to make sure I receive the right lens and frame!!!!","updateTime":"2025-10-23T00:40:12.555435Z"},{"reviewer":"Sun F. (Venus)","starRating":"FIVE","comment":"Lovely staff, amazing service. I always feel welcomed. Thank you!","updateTime":"2025-10-22T16:44:34.554306Z"},{"reviewer":"Will Nelson","starRating":"FIVE","comment":"Awesome service. Syuzanna is the best!","updateTime":"2025-10-15T23:19:13.853681Z"},{"reviewer":"Diane Anderson","starRating":"FIVE","comment":"Syuzanna is always amazing and helpful. Would definitely recommend this location!","updateTime":"2025-10-07T23:11:57.810687Z"},{"reviewer":"Shana Baugh","starRating":"FIVE","comment":"I had a wonderful experience trying to find glasses for my daughter. She had such a hard time trying to figure out which glasses to get and Syuzanna was a joy to have to assist us. Please I recommend going to this location for her to assist you. 😊","updateTime":"2025-10-04T20:55:06.715594Z"},{"reviewer":"Michael Burt","starRating":"FIVE","comment":"I had an absolutely fantastic experience at the eye doctor today. From the moment I walked through the door, the level of professionalism and care was top-notch.\n\nThe entire staff was incredibly professional and super helpful. I was immediately greeted with a genuine smile, and I noticed that every person who walked in received a nice, welcoming greeting. The warm atmosphere immediately put me at ease.\n\nThe eye doctor was very knowledgeable and took the time to answer all my questions, making sure I understood the results of my exam. The efficiency continued right through to the end: the staff checked me out quickly and explained all the pricing and next steps clearly.\n\nA special thanks to David for checking me out and being so thorough. He made sure my new glasses fit perfectly and patiently explained all the features. The whole process was smooth and hassle-free.\n\nHighly recommend this clinic for anyone looking for a friendly, professional, and knowledgeable eye care experience!","updateTime":"2025-10-03T19:41:53.423554Z"},{"reviewer":"ana navarro","starRating":"FIVE","comment":"Syuzana was amazing, very helpful, she didn’t wish me to pick frames, she explained everything with detail and made it just so very easy. Thank you it was really a great experience","updateTime":"2025-10-01T21:09:59.171277Z"},{"reviewer":"Danielle Duran Baron","starRating":"FIVE","comment":"Absolutely fantastic experience from start to finish; Pearle Vision came highly recommended by a friend. I can confidently say that the entire visit exceeded my expectations. The eye exam itself was not only efficient and seamless, with every step handled smoothly, but I was also pleasantly surprised when they provided me with the official MVA form right on the spot, which meant I could easily renew my driver’s license online without the hassle of additional appointments or paperwork. The selection of frames and lenses is both impressive and stylish, offering a wide variety of choices to suit different preferences, and the staff made the process of selecting the perfect pair feel fun rather than overwhelming; their customer service was attentive, professional, and warm throughout. I must also highlight the incredible support I received from Syuzanna, whose deep knowledge and patient guidance made me feel confident in my choices; she went above and beyond to ensure that I was completely satisfied. I could not be happier and will absolutely return.","updateTime":"2025-09-27T19:04:43.880826Z"},{"reviewer":"Abolanle Odejinmi","starRating":"FIVE","comment":"The associate by name, Syuzanna @ Pearl vision Columbia Maryland is a blessing to this organization. I had a wonderful experience at the mall with this associate who helped me get my glasses. She was extremely helpful, polite, funny and very patient throughout the entire process. Her professionalism, warm attitude, and willingness to go the extra mile made everything smooth and pleasant. I truly appreciate her excellent customer service and highly recommend her!","updateTime":"2025-09-26T23:39:05.977124Z"},{"reviewer":"E. Bailey","starRating":"TWO","comment":"Honestly I do not recommend Dr. Nicole Shastri at all.! The only reason this get 2 stars is because of her staff being nice.! Dr. Nicole rushed me during the exam I’m trying to figure out what prescription to pick and asked her to go back so I can be sure and she told me to pay attention. Then I asked her about a concern I had and she unprofessionally answered by not helping to the point I had to run down to lens craft (who I better suggest going to) lens craft was able to answer my question professionally in 2 seconds.! (Only reason I didn’t schedule with lens craft is because of new insurance) but even with new insurance I rather pay out of pocket then to deal with Dr. Nicole ever again","updateTime":"2025-09-26T18:51:22.456452Z"},{"reviewer":"rizza alcaraz","starRating":"FIVE","comment":"Susana si super helpfull she so great amazing . like her so much :)","updateTime":"2025-09-23T17:20:27.544837Z"},{"reviewer":"RG","starRating":"FIVE","comment":"I visited the Columbia Mall location to purchase frames and was extremely impressed with the amazing customer service provided by Ruby and Syuzana. They were amazing!!! I will definitely be making all my future eyeglass purchases from this location! Thanks a lot Ruby and Syuzana, you two have transformed me into a Pearl Vision customer!","updateTime":"2025-09-17T21:59:49.329241Z"},{"reviewer":"Hersh Chawla","starRating":"FIVE","updateTime":"2025-09-08T19:31:38.251966Z"},{"reviewer":"Herb 510","starRating":"FIVE","comment":"Syuzanna is very knowledgeable and friendly. I highly recommend Pearly Vision at the Columbia mall.Bought 2 pairs of glasses.","updateTime":"2025-09-04T01:55:12.295818Z"}]