[{"reviewer":"Debbie Adjei","starRating":"FIVE","comment":"I love going to the 0ne in Columbia mall. Syuzanna always takes good care of me. Excellent customer service with a lot of patirlence. The frames n lenses are quality too.","updateTime":"2026-04-17T15:20:26.616479Z"},{"reviewer":"Jermele Hollington","starRating":"FIVE","comment":"The ladies are always pleasant and greet you with a smile.","updateTime":"2026-04-15T02:09:25.607568Z"},{"reviewer":"Karen Queen","starRating":"FIVE","comment":"Elisa was extremely helpful, polite and professional!","updateTime":"2026-04-09T22:57:38.755056Z"},{"reviewer":"Alexis Chilton","starRating":"FIVE","comment":"Very helpful and efficient. I was able to get my contacts ordered and departure in a short period of time.","updateTime":"2026-04-08T17:37:01.873879Z"},{"reviewer":"Austin Phasukyued","starRating":"FIVE","comment":"Today, I went to three different eye care stores, none of them could either do my prescription sunglasses or had a limited selection of frames. Suzanna was not the same, this is my second time being helped by her and still provides the same quality and detailed customer service.\n\nThank you Suzanna for calling and keeping me up to date with my sunglasses. Pearle Vision will be my first option now.","updateTime":"2026-04-07T01:58:04.717426Z"},{"reviewer":"German Paredes","starRating":"FIVE","updateTime":"2026-04-01T20:17:18.871043Z"},{"reviewer":"Dick Castner","starRating":"FIVE","comment":"Ruby at Pearle in Columbia saved my day! I'd stepped on my latest pair glasses, destroying the expensive frames but not the new progressive lenses. I had an identical set of frames that were 15+ years old with sunglasses lenses mounted. Yes, she swapped the lenses out, but it turned out to be very difficult. The sunglass lenses wouldn't budge and she didn't want to damage the frames. All ended well, I didn't spend a cent (she wouldn't take a tip), and I have a perfect, like new replacement thanks to her.","updateTime":"2026-04-01T17:33:38.982068Z"},{"reviewer":"Deborah Thurlow","starRating":"FIVE","comment":"Suzanna is a top pro for Pearl Vision. And very personable. Highly recommend this location!","updateTime":"2026-03-31T12:02:42.382162Z"},{"reviewer":"Tamaca Hayes","starRating":"FIVE","comment":"Elisa was very helpful, knowledgeable and able to assist me with all my vision related eye glass needs. I look forward to coming back for another pair of glasses 🤓.","updateTime":"2026-03-28T19:46:03.926086Z"},{"reviewer":"Jordan Blue","starRating":"FIVE","comment":"The Service Is really good here!","updateTime":"2026-03-21T16:28:44.408886Z"},{"reviewer":"Lan Akinade","starRating":"ONE","comment":"I had a very horrible experience at the location in The Mall in Columbia Mall.\n\nI met with Nicole Shastri and she treated me like a piece of trash. When she was examining my eyes and asked me which was better, I didn’t understand the question so I asked if she meant the lettering I was looking at? Her answer was “ haven’t you been to an eye exam before or what is so hard to understand in what I asked you “ she said this in the coldest and cruelest way I have ever encountered.\n\nFor a medical professional, this is not only unprofessional but also extremely demeaning. I will never visit this place again.\n\nThe front desk ladies were very helpful and kind though. I related my experience to the sales person —Syuzanna and she was so empathetic and supportive. I do not recommend this doctor.","updateTime":"2026-03-20T15:19:46.054136Z"},{"reviewer":"Danielle Carter - Gardener","starRating":"FIVE","comment":"Excellent customer service @ Pearle Vision! Suzanne really cares about giving her customers the best quality service. 10 out of 10 recommend!","updateTime":"2026-03-17T21:04:48.527341Z"},{"reviewer":"Tracey Davis","starRating":"FIVE","comment":"Elisa took awesome care of my Mom’s glasses today! She resized them, cleaned them, plus made suggestions to keep them in good shape. Wonderful customer service! Praise JESUS! Thank you Elisa!","updateTime":"2026-03-13T20:36:20.506752Z"},{"reviewer":"TinaButz Belcher","starRating":"FIVE","comment":"The amazing souls who run this establishment are some of the most amazing people. Kind and patient while being knowledgeable and uplifting. I go in with a smile knowing how amazing they are and I leave with a smile knowing I will happily return. Y'all are amazing.","updateTime":"2026-03-03T15:53:51.633814Z"},{"reviewer":"Benjamin Pafe","starRating":"ONE","comment":"Really disappointing experience for an eye exam at this location for multiple reasons:\n(1) The prescription is hand-written only, and the doctor said they will not send me an electronic version. The handwriting on the prescription is illegible and I had to call for someone to tell me what it says. The person who answered the phone was not very friendly about me asking for them to read my prescription. This also means they have some sort of digital version - why not share it with me?\n(2) The eye exam intake form doesn't explain the extra paid services they offer, it just asks if you want them.\n(3) They don't measure the pupillary distance, or at least won't tell you the number, unless you order frames from them. Disappointing.\n\nThe Laurel MD location is way better than this one, and I have not experienced any of the issues listed above at the Laurel MD location.","updateTime":"2026-02-27T15:28:39.011613Z"},{"reviewer":"Dorothy Hall","starRating":"FIVE","comment":"Extremely helpful associates at this store. You don’t find that too often so I highly recommend the Columbia Mall location.","updateTime":"2026-02-25T00:51:29.773427Z"},{"reviewer":"Nicole Alston","starRating":"FIVE","comment":"Have come here for years. I enjoy the people who work here because they provide great service. The location is ideal because it’s right in the Mall of Columbia and it’s never crowded.","updateTime":"2026-02-18T20:58:29.687925Z"},{"reviewer":"Jessica Thompson","starRating":"FIVE","comment":"You simply must visit this store—it’s truly the best place to go! Their support is outstanding, and they create a welcoming environment where you can comfortably discuss your needs. Plus, the prices are incredibly reasonable! I wholeheartedly recommend that you check it out; I guarantee they will take exceptional care of you. Don’t miss out on this amazing experience!","updateTime":"2026-02-11T20:45:49.304945Z"},{"reviewer":"Cassandra Thomas","starRating":"FIVE","comment":"I have a deep appreciation for this establishment. I am highly satisfied with the services provided. I hold my eye doctor in high regard; she is forthright and candid in her approach to examinations. I am quite pleased with my new eyeglasses.","updateTime":"2026-02-11T20:45:26.959142Z"},{"reviewer":"Peggy Sue","starRating":"FIVE","comment":"Best eye place in all of Baltimore! 4 years in and they’re better than ever! Syuzanna is customer service personified!!","updateTime":"2026-02-10T22:54:15.768196Z"},{"reviewer":"Marilyn Mattes","starRating":"FIVE","comment":"Dr Shastri was wonderful. Thorough and answered my many questions with patience. Susanna was awesome in ordering my glasses explaining all the different lens treatments sizing etc.","updateTime":"2026-02-10T22:41:07.519087Z"},{"reviewer":"Alex P","starRating":"FIVE","updateTime":"2026-02-10T00:13:41.543546Z"},{"reviewer":"Erik Schilstra","starRating":"FIVE","comment":"I got new glasses from this place for the first time and my dog destroyed them a few month’s later. Luckily I got the protection plan and had my new pair in-hand in about 8 days! They’re great quality Syuzanna was awesome too, and super professional.","updateTime":"2026-02-09T15:16:26.111602Z"},{"reviewer":"Aleksandra Fadeyeva","starRating":"FIVE","comment":"I would like to leave my feedback about Syuzanna, a salesperson working at Columbia Mall location. I was very impressed by her expertise, enthusiasm and willingness to go above and beyond to make sure her customers are happy. I appreciate her spending significant amount of time to help me solving a problem with my Insurance, she wanted to make sure that I get the exact pair of glasses I fall in love with! I am sure she is a valuable asset for the Company and deserves all the appreciation for her hard work and dedication. Thank you Syuzanna, you are the best!","updateTime":"2026-02-07T03:47:30.972386Z"},{"reviewer":"Lawrence Jordana","starRating":"FIVE","comment":"They are always very helpful!","updateTime":"2026-02-06T21:15:50.786523Z"},{"reviewer":"Mayson Vu","starRating":"FIVE","comment":"Suzanna was the sweetest and most helpful person ever!!","updateTime":"2026-02-03T23:07:00.132656Z"},{"reviewer":"Teretha Blackburn","starRating":"FIVE","comment":"I had a great experience at Pearle Vision. The staff was friendly, professional, and very helpful in answering all my questions. The exam was thorough, and I didn’t feel rushed at all. I’m very happy with my glasses and the overall service. Highly recommend!","updateTime":"2026-02-02T22:22:00.127527Z"},{"reviewer":"Kelsey Isby","starRating":"FIVE","comment":"Amazing experience","updateTime":"2026-02-02T21:46:11.475947Z"},{"reviewer":"Justin Mavins","starRating":"FIVE","comment":"I walked into the store 10 minutes before closing and Suzanna was very helpful. She was able to assist me efficiently and communicated to me clearly all while having outstanding customer service skills.","updateTime":"2026-01-27T14:45:19.019056Z"},{"reviewer":"Monica J","starRating":"FIVE","comment":"Just the right combo of great service and letting us browse without rushing or pressuring. Great experience and selection of glasses.","updateTime":"2026-01-23T17:17:13.362124Z"},{"reviewer":"Rosena Chan","starRating":"FIVE","comment":"Had such a wonderful time with Dr. Shastri! She is so knowledgeable, thorough and amazing. Loved her so so much!! Thank you! Highly recommend!!","updateTime":"2026-01-21T19:48:11.045876Z"},{"reviewer":"Mohamed Halim","starRating":"FIVE","updateTime":"2026-01-18T02:44:21.569745Z"},{"reviewer":"Sherelle Freeman","starRating":"FIVE","comment":"The courteous and thorough service I received at Pearl Vision in Columbia mall, made my visit worthwhile. I appreciate the friendly and welcoming nature of the staff and highly recommend this location for anyone’s eye exam and frames needs. Thank you for your patience as I went back and forth in choosing what frames I wanted.","updateTime":"2026-01-14T17:00:28.389147Z"},{"reviewer":"Beth","starRating":"FIVE","comment":"At Pearl Vision within the Columbia Mall, I took my prescription glasses in that had a broken arm and Ruby was able to take the lenses out and put them into new frames. All but sales tax was covered by insurance. Thank you staff at Pearl Vision and especially Ruby during this visit.","updateTime":"2026-01-09T19:20:38.769074Z"},{"reviewer":"Andrew Mei","starRating":"FIVE","comment":"Love this place! The service was warm and welcoming and efficient. Dr. Shastri and Suzanna were great.","updateTime":"2026-01-03T19:20:30.727719Z"},{"reviewer":"Art Glover","starRating":"FIVE","comment":"Mr. Joe is very helpful and was able to adjust my wife's twisted glasses. He's the best! Go to Columbia Mall's Pearle Vision. Great customer service!","updateTime":"2025-12-28T19:55:50.163365Z"},{"reviewer":"Esther Marquina","starRating":"FIVE","comment":"They didn’t take my insurance so I didn’t end up coming here for the customer service and friendliness over the phone was amazing!","updateTime":"2025-12-23T17:29:18.034663Z"},{"reviewer":"kelsie challenger","starRating":"FIVE","comment":"I have been coning here for the past 5 years and excellent service, never had to return my glasses because the measurement and lens were perfect and contacts match exactly my eyesight! They have excellent communication and keep me updated on my prescription glasses and contacts orders!! Syuzanna is THE BEST!! She takes care of me every hear and very grateful for the excellent annd thorough care she provides!! 10/10 recommend","updateTime":"2025-12-23T00:12:11.818133Z"},{"reviewer":"Manabadi Goud","starRating":"FIVE","comment":"Dr Joe is a great and truly professional.\nHappy Holidays and Merry Christmas.","updateTime":"2025-12-22T00:08:58.470971Z"},{"reviewer":"Kamal Ahuja","starRating":"FIVE","comment":"Awesome experience. I am visiting this store past 16 years always receive great service.","updateTime":"2025-12-19T01:15:02.789318Z"},{"reviewer":"Marlon Alcaraz","starRating":"FIVE","comment":"I love syuzanna!! super helpful and kind..only place im going😊😊","updateTime":"2025-12-01T23:00:47.019633Z"},{"reviewer":"Ashley Haynes","starRating":"FIVE","comment":"Before coming here myself. One day I took my nephew and I just really like the vibes of this place so ended up coming here for my own eye appointment. Everyone was really nice.","updateTime":"2025-11-27T17:04:11.493121Z"},{"reviewer":"Nora Mirarabshahi","starRating":"FIVE","comment":"Susan is always so helpful and kind!!","updateTime":"2025-11-26T17:32:59.191520Z"},{"reviewer":"Darcey Montoya","starRating":"FIVE","comment":"Making an appointment was easy. Everyone was very friendly. The Doctor was very knowledgable and helpful. Their selection of frames was great. Everything was easy and no complaints here.","updateTime":"2025-11-24T17:14:22.797439Z"},{"reviewer":"Vanessa Greene","starRating":"FIVE","comment":"Friendly staff","updateTime":"2025-11-23T00:51:04.615980Z"},{"reviewer":"Moneywoobby","starRating":"FIVE","comment":"I came here randomly one day last year I believe and have been coming back ever since. I no longer live in MD but I call my orders in and fly in just to work with Syuzanna!!! Everybody else is great but she is my go to! I tell her all the time if she didn’t work there I wouldn’t know what to do :) she is so helpful, knowledgeable and patient.","updateTime":"2025-11-18T04:13:52.820807Z"},{"reviewer":"Dike Obih","starRating":"FIVE","comment":"The optometrist, Dr Shastri, was helpful, patient and thorough with the eye exam. Other members of staff were also helpful. The information the lady at the glasses 👓 section gave me was useful in my decision to pick up a new frame.","updateTime":"2025-11-13T05:52:27.266938Z"},{"reviewer":"Hyokwon “Hokie” Lee","starRating":"FIVE","comment":"Syuzanna was very kind and helpful talking through all the lens options & explaining how the measurements work. She helped ensure a good fit at pickup for my new glasses!","updateTime":"2025-11-08T23:40:11.735859Z"},{"reviewer":"filimon tewolde","starRating":"FIVE","comment":"Amazing experience, detailed examination and follow ups to make sure I receive the right lens and frame!!!!","updateTime":"2025-10-23T00:40:12.555435Z"},{"reviewer":"Sun F. (Venus)","starRating":"FIVE","comment":"Lovely staff, amazing service. I always feel welcomed. Thank you!","updateTime":"2025-10-22T16:44:34.554306Z"}]