Pearle Vision Columbia

If I could give this place 0 stars, I would. From the moment I called to schedule my appointment, I asked about the cost with my insurance and made sure I understood what I would be paying. When I arrived, the pricing was completely different than what I had been told. During my contact lens exam, I was given trial contact lenses along with instructions on how to use them. Unfortunately, I later found out at my follow-up appointment that I had been given the wrong instructions because they had me using a completely different type of contact lens than what they thought I had. I followed the instructions they provided, only to be told a week later that they were incorrect. The biggest issue was the billing and communication. Before leaving my first appointment, I asked Susanna multiple times to confirm that the amount I was paying included my year’s supply of contact lenses. She confirmed that it did. When I returned for my follow-up to pick up my contacts, I was told I had only paid for the visit and that there was no record of what I had been promised. So my first appointment and follow-up ended up being a complete waste of time. When I tried to explain what happened, the staff spoke to me very rudely and even talked about me as if I wasn’t standing right in front of them. Instead of trying to resolve the issue, they made me feel like I was the problem. Dr. Nicole Shastri made me feel as though I was making everything up, even though my husband was with me during the entire appointment and clearly remembers the same conversation. Jessica, who was in training, had to repeatedly go back and forth between Dr. Shastri and the front desk asking questions about my contact lens prescription, and I was ultimately given incorrect information. In the end, no one honored what I had been told during my first visit, no one took responsibility for the misinformation, and no effort was made to make things right. The lack of communication, poor customer service, and unwillingness to stand behind what their staff told me made this one of the worst experiences I’ve had at a medical office. I will not be returning and would not recommend this office to anyone.

My glasses needed adjusting. They kept sliding down my face causing my vision to blur. As soon as I walked thru the door, Melissa asked if I needed help. She immediately looked at my glasses and knew they weren't fitting correctly. She said, "I can see the problem!" She adjusted my glasses and I could see clearly. Thank you, Melissa!

Always a positive experience at Pearle Vision in Columbia. Been coming for years and I always leave happy and satisfied! Syuzanna is always a pleasure to work with, she is always so friendly and helpful. Her customer service exceeds my experience and expectations every time!

Excellent service by Syuzanna, always smiling we been visiting this store for almost 5 years now

Great customer service, very welcome every time I came in I got my glasses from as well great prices and great service all around

Amazing customer service, very nice and helpful

Excellent service, Suzanna was very professional and very helpful.

Elisa did an amazing job helping me with my glasses she is very kind and patient.

Your business is only as good as the smile you receive at the door and that’s so true for this location. Been coming here for 3-4 years now and Syusanna (I am sure I botched the spelling) is awesome! Super attentive, helpful, and easy to chat with. Dr Shastri and everyone else here are great as well. See you guys next year and thanks for the new specs!

I had an excellent experience purchasing my new glasses. From the moment I walked in, the staff was welcoming, professional, and very knowledgeable. A special thank you to Syuzanna for providing outstanding customer service. They took the time to understand my needs, helped me select the perfect frames, and explained all my options clearly and patiently. Their attention to detail and genuine care made the entire process smooth and enjoyable. I am very happy with the quality of my glasses and the level of service I received. I highly recommend this business to anyone looking for eyewear and exceptional customer care. Thank you, Syuzanna, for making this such a positive experience!