[{"reviewer":"Sierra Putt","starRating":"FIVE","updateTime":"2026-05-10T13:05:15.855731Z"},{"reviewer":"Cheryl Zohr","starRating":"ONE","comment":"This is not a very good place to go. If you don't have a ton of money your just screwed. For customers like me that don't have money your selection of frames are so ridiculously slim you have 20 or less to choose from. They really don't service to people in the low to medium class. If you seriously have a lot of money your selection of frames are still minimal. I really have never seen that small of selections. I walked out with nothing at all. If you're on Medicare or Medicaid don't even bother going there. Your selection of frames will be so unbelievably small. I am so disappointed and dissatisfied Pearle Vision. I still can't see and really don't know what I'm going to do. When I was speaking with the staff on getting my glasses I told them that I don't have very much money that I am disabled and I'm on Social Security. They didn't have any thing that they could do for me. My insurance gave me a free eye exam that actually only took about 5 minutes. When I sat down with the lady that measures your eyes for frames she was pointing me in the direction of frames that she said are the cheap ones but even then when I was looking at the cheap ones she showed me a little tray of frames she said I could afford . My insurance allows me only $250 but they still wanted either $209 or $409 out of pocket. When I told them I don't have any money that I am disabled and I really needed glasses because I'm having a hard time seeing she said there is nothing that she can do to help me out. I asked if I could just have my prescription and she slid a piece of paper across to me with my prescription on it and she made me feel really small while I walked out.i was so disappointed I cried all the way home. I wish I would have read all the reviews before I decided to go there. They definitely don't cater to people that are elderly or Not rich. I was so excited to finally be able to get an exam and get new glasses but I left there with nothing and no glasses. The clerk that was helping me out pointed me to the area in the corner where I was supposed to choose inexpensive frames. She said that these are $209 as a package deal and the ones below them and on top of them was only $409. I had asked her about the other area under the women's sign and she said don't even bother looking at those because it will be $1,000 or more. So I had to chose something that I didn't even like that wasin the $209 area. I sat down to order them because I had $250 in my insurance but she said oh no you still have to pay an extra $209 plus tax. I asked her if there were any discounts because I have less than $900 a month. She just nodded her head no and so I walked out of the store with nothing. I have to live with a blurry world and no reading. I even asked if they could use the frames that I am wearing but she said no that these are a package deal. I told her I was really hoping for some frames without the nose pieces that constantly need adjustments.She showed me a selection of plastic frames, (a very small selection). I just want you to know that even if it looks like you have a very small selection of frames to look at, look again because there are multiples of the same frames. It makes them look like they have a selection of frames to fill a small wall of choices. They're just duplicates many duplicates to make it look like they have more than they really do.\n\nPlease read all these reviews because they are all true and when they say will get back to you don't hold your breath waiting and the responses are very generic. They don't care about you at all and they definitely don't care about the little people even if you're desperate to get new glasses. I definitely don't recommend Pearle Vision to anyone. Please read these reviews and believe every word they say. Pearle Vision is a rip off right from the start. Even my eye exam was minimal at best. I have never had a worst exam in my life than like I did here. They knew I was on welfare and also was treated like a low life. Well, I'll continue to live a blurry life.","updateTime":"2026-05-05T11:49:13.258365Z"},{"reviewer":"Angela Winiarski we we","starRating":"FIVE","comment":"I had a great experience at Pearl vision. The doctor did a great job with my RX and all of the staff was so friendly and helpful. I have been going here for several years and have always been happy with the service. Theresa and Anne have been there since the store opened and they have a new girl, Olivia who helped me this time. She is a great addition to the already great team. I would highly recommend pearl vision in Novi if you are in the market for new glasses. I have loved every pair I've gotten from here!","updateTime":"2026-04-29T21:53:21.359425Z"},{"reviewer":"Trina Gordon","starRating":"FIVE","comment":"Great doctor and very knowledgeable staff. Enjoyable experience","updateTime":"2026-04-27T12:49:19.254150Z"},{"reviewer":"M Johnson","starRating":"FIVE","updateTime":"2026-04-23T19:16:17.531694Z"},{"reviewer":"Shonda Isaac","starRating":"FIVE","comment":"Thorough and professional.","updateTime":"2026-04-19T15:36:19.610781Z"},{"reviewer":"Rosanne Yuhasz","starRating":"FIVE","updateTime":"2026-04-17T12:46:10.544286Z"},{"reviewer":"James Moseley","starRating":"ONE","comment":"My Fiance and I walked into the novi pearl vision location and got a bad vibe from the minute we walked it starting with the fact when we walked in no body looked up or even greeted us. No body ever said hello or anything the lady just asked us if we needed a tablet. So we just walked out. We was totally uncomfortable.","updateTime":"2026-03-27T15:45:20.610024Z"},{"reviewer":"Iuliana Pop","starRating":"FIVE","comment":"Very professional people 👏","updateTime":"2026-03-23T13:01:40.460493Z"},{"reviewer":"SANGYONG RHEE","starRating":"FIVE","updateTime":"2026-03-17T11:00:37.000460Z"},{"reviewer":"Chris L","starRating":"ONE","comment":"Amazing DR’s and staff ,","updateTime":"2026-03-16T12:37:18.546665Z"},{"reviewer":"Dhimant Patel","starRating":"FIVE","updateTime":"2026-03-10T10:12:05.374773Z"},{"reviewer":"Lisa Hall","starRating":"FIVE","updateTime":"2026-03-08T12:36:29.370824Z"},{"reviewer":"S Tyler","starRating":"FIVE","comment":"Super nice to work with. Gave me all my options and the price was right. Very happy with the exam and the purchase process.","updateTime":"2026-02-18T15:16:26.673508Z"},{"reviewer":"Kesha L","starRating":"FIVE","comment":"Excellent patient service. The doctor, tech, optician that I worked with were very helpful and informative. The optician was great with helping me pick out a frame. They have a very nice selection for designer frames. Very clean office. Would highly recommend.","updateTime":"2026-02-16T13:47:26.730161Z"},{"reviewer":"Faye Rousos","starRating":"FIVE","comment":"Exceptional service, questions kindly answered and very personable attention.","updateTime":"2026-02-15T16:36:07.473394Z"},{"reviewer":"Kym Croucher","starRating":"FIVE","comment":"Dr Lieberman was very knowledgeable. He suggested a different brand of contact lenses and I’m shocked at how much better my vision is. I went in mainly for night vision glasses. So glad I listened and switched up contacts. The staff was very friendly and accommodating. Not only will I be back again, but so will my entire family.","updateTime":"2026-02-14T21:26:36.571865Z"},{"reviewer":"Roy McKinstry","starRating":"FIVE","updateTime":"2026-02-06T16:38:05.424807Z"},{"reviewer":"Dave & Rachel Craig","starRating":"FIVE","updateTime":"2026-01-21T13:38:15.510676Z"},{"reviewer":"Mindy Talbert","starRating":"FIVE","comment":"Very helpful staff!!\nDr. Kevin was patient and flexible with my thousand questions~","updateTime":"2026-01-18T17:35:54.133752Z"},{"reviewer":"Mike Montgomery","starRating":"FIVE","comment":"Efficient exam, convenience time, Doctor was able to explain everything in plain terms, and the front staff was very friendly","updateTime":"2026-01-18T14:00:31.525657Z"},{"reviewer":"Betsy Maher","starRating":"FIVE","updateTime":"2026-01-14T15:02:55.329684Z"},{"reviewer":"George Hu","starRating":"FIVE","updateTime":"2026-01-13T14:31:57.203369Z"},{"reviewer":"Kevin Jakubowski","starRating":"FIVE","updateTime":"2026-01-05T15:18:02.800630Z"},{"reviewer":"Whitnie Denard","starRating":"FIVE","comment":"I love this location. The ladies are super friendly and answered all of my questions.","updateTime":"2026-01-05T13:41:10.182100Z"},{"reviewer":"Sarah Moores","starRating":"FIVE","updateTime":"2026-01-04T06:16:02.363950Z"},{"reviewer":"Kiara Finley","starRating":"ONE","comment":"I will never go to a Pearle Vision again. I went on 11/6/25 and received an exam and ordered a pair of prescription glasses. My frames didn’t arrive until 12/19/25, after followed up with them for weeks. They stated they ship the frames to their Florida warehouse where they do the orders there, and ship them back to the stores. I picked up my frames on 12/23/25, and they are so thick, I hate them. I thought I asked and ordered a thinner lens, but I guess I needed to ask specific questions about the index of the lens to get the non-standard lens. Because I don’t want to have to wait months to get replacement lenses from them, I have to go to a local Optometrist to replace them. I wish I followed my first mind to just elsewhere.","updateTime":"2026-01-02T03:27:32.225895Z"},{"reviewer":"Toni Martin","starRating":"FIVE","comment":"The entire staff is awesome, easy to schedule an appointment you’re seen quickly and greeted with a warm welcome whenever you come in. Entire experience took less than an hour and I got new glasses. Can’t wait to pick them up. Go see Olivia and Ann they’re the best.","updateTime":"2025-12-29T13:38:08.354609Z"},{"reviewer":"vivek choudhary","starRating":"FIVE","comment":"Was able to get appt quickly. Dr and staff are nice.","updateTime":"2025-12-24T20:41:36.308707Z"},{"reviewer":"Margaret Bobr","starRating":"FIVE","updateTime":"2025-12-20T12:11:50.402240Z"},{"reviewer":"Victor Bobr","starRating":"FIVE","comment":"Very friendly and helpful staff. Grace was wonderful and very patient while I was trying on all the frames for my glasses .\nThank you for great service !","updateTime":"2025-12-20T12:11:11.650098Z"},{"reviewer":"Lori Smelt","starRating":"FIVE","comment":"I was able to get in quickly due to a problem. Thank you! Same day! The Doc took a lot of time and was very thorough! Referred me to an ophthalmologist.","updateTime":"2025-12-18T14:17:36.338193Z"},{"reviewer":"Rick Rocco","starRating":"FIVE","comment":"My appointment was relatively quick and easy. The exam was quick and finding the right frames was also quick and easy, though I pretty much knew what I wanted when I came in. The only downside is that it takes 2-3 weeks to actually get my glasses.","updateTime":"2025-12-16T18:48:42.641964Z"},{"reviewer":"Corey K","starRating":"FOUR","comment":"The last time that I needed an eye exam I decided to go to a different eye doctor for a second opinion about a potential condition I was discussed with at this location regarding glaucoma. The results were different between the two places, so I really don’t know what to believe. I have found that the employees are always very nice here and the frame selection is great. I believe that I will be purchasing my glasses here…but not exactly sure what I am going to do about my next exam.\n\nUpdate: December 2025\nWell, I decided to give this place another try and was once again please with their service. I will be returning again next year.","updateTime":"2025-12-16T16:16:56.765697Z"},{"reviewer":"james jb.w@comcast.net","starRating":"FIVE","comment":"Me and my wife truly appreciate the staffs hard work, but Grace is number one she is so patient with us she goes above and beyond to provide excellent customer service and personal attention. When I think of Pearle Vision I think of Grace.","updateTime":"2025-12-15T16:46:47.705804Z"},{"reviewer":"Lairen Crespo Morales","starRating":"FIVE","comment":"A very good experience, the people are super friendly and I really enjoyed visiting that clinic. I will definitely stay with them forever.","updateTime":"2025-12-14T15:00:52.150509Z"},{"reviewer":"Kumbi Salim","starRating":"FIVE","comment":"Excellent customer service.","updateTime":"2025-12-03T13:43:15.824264Z"},{"reviewer":"Brian Klacking","starRating":"FIVE","comment":"Everyone was so nice to work with there","updateTime":"2025-11-26T13:35:37.565231Z"},{"reviewer":"Mark Stanislav","starRating":"FIVE","comment":"I had the best experience coming to this location for the first time. The staff was all very friendly and quick at getting my appointment started and ensuring I knew what each phase was accomplishing. Dr. Liberman provided a much more detailed and well-explained exam than any other eye doctor I've been to.\n\nI ended up deciding to buy two pairs of glasses after having an amazing optician, Olivia, spend time finding exactly what I was looking for and ensuring I knew all of the pricing, how my insurance applied, and my choices for customizations.\n\nI'll definitely be back to this location for my next exam!","updateTime":"2025-11-22T00:53:08.319072Z"},{"reviewer":"Mariel Mauck","starRating":"FIVE","updateTime":"2025-11-19T15:33:05.187355Z"},{"reviewer":"Claire Shefferly","starRating":"FIVE","comment":"♡","updateTime":"2025-11-09T13:37:41.852698Z"},{"reviewer":"Louis Harrison","starRating":"FIVE","updateTime":"2025-10-30T17:05:53.789792Z"},{"reviewer":"Matthew Kimler","starRating":"FIVE","comment":"Always a great experience at the Novi location!","updateTime":"2025-10-27T17:13:35.007486Z"},{"reviewer":"Laura Turner","starRating":"FIVE","comment":"Everyone there was so nice and helpful. I appreciate that they went above and beyond to make sure I received the best care. I would highly recommend contacting them for your eye care needs.","updateTime":"2025-10-24T13:21:00.877893Z"},{"reviewer":"Debbie Liberman","starRating":"FIVE","updateTime":"2025-10-19T19:24:52.752018Z"},{"reviewer":"松下佳生","starRating":"FIVE","updateTime":"2025-10-15T12:35:48.154991Z"},{"reviewer":"Michael Czolij","starRating":"FIVE","comment":"Everything went well The staff was helpful and friendly and professional and effective.\nVery timely as well. The only issue was The price of $2,000 for two pairs of glasses which I did pay and they are nice glasses","updateTime":"2025-10-14T11:54:54.259314Z"},{"reviewer":"Mohamad Ghamlouche","starRating":"FIVE","comment":"Dr zeinab is very professional","updateTime":"2025-10-13T12:48:36.111207Z"},{"reviewer":"Debra Benden Williams","starRating":"FIVE","comment":"Bravo to my first visit at Pearl Vision in Novi! Staff was extremely welcoming. Dr Liberman was very thorough and didn’t rush me. He listened intently and was genuinely interested in improving my vision to the best it could be. He even tried several types of vision tests to ensure the most accurate results. He also followed through on referrals for Retina specialists.\nGrace, the optician, helped choose the best frames with the best lenses to suit my needs. She compared my current frames to my new selection and described how they would make a difference. She was also sensitive to cost and always advised me at each selection which may “run a little more”.\nExcellent experience. Will be taking advantage of the discounted second pair during the promotional period. Than you! Debra Williams","updateTime":"2025-10-02T00:09:07.826572Z"},{"reviewer":"Sue Spagnuolo","starRating":"FIVE","updateTime":"2025-09-19T19:51:32.360282Z"}]