[{"reviewer":"Beth Dietzel","starRating":"FIVE","updateTime":"2026-03-18T14:14:40.963466Z"},{"reviewer":"Matthew Weaver","starRating":"FIVE","comment":"Stopped in to order a new box of contacts, had a short wait and then was helped by a very smiling Emily ready to take of it. She checked my insurance first and then placed the order. She was professional and pleasant and had me out of the store in about 15 minutes.","updateTime":"2026-03-16T12:51:43.339885Z"},{"reviewer":"Ken Hagen","starRating":"FOUR","comment":"Awesome group, I’m am alway treated like family !!","updateTime":"2026-03-15T13:17:10.569009Z"},{"reviewer":"Jeff Ruhland","starRating":"FIVE","updateTime":"2026-03-13T14:06:08.115882Z"},{"reviewer":"Madelynn Peat","starRating":"FIVE","updateTime":"2026-03-13T13:29:11.236415Z"},{"reviewer":"Russell Parker","starRating":"FIVE","updateTime":"2026-03-12T12:44:48.293209Z"},{"reviewer":"Colleen Stinson","starRating":"FIVE","updateTime":"2026-03-10T20:55:10.915274Z"},{"reviewer":"Hanna Firchau","starRating":"FIVE","comment":"The staff was thorough and helpful at my appointment. The doctor was also thorough and answered all my questions.","updateTime":"2026-03-10T13:19:28.781599Z"},{"reviewer":"Paolo Vito","starRating":"FIVE","comment":"Very good place for an eye exam. always feel welcome and Dr. Cielenski is a great Dr. to have","updateTime":"2026-03-10T09:57:26.320988Z"},{"reviewer":"Michael “Country Boy”","starRating":"FIVE","comment":"Great staff amazing place","updateTime":"2026-03-09T22:29:58.783742Z"},{"reviewer":"Christy Walker","starRating":"FIVE","comment":"Love the doctor. Great experience every time. Everyone in the office is helpful and pleasant to work with.","updateTime":"2026-03-06T14:31:05.039058Z"},{"reviewer":"Emily Coughlin","starRating":"FIVE","comment":"Dr. Adam is wonderful and listens to all of his patients in order to accurately and effectively help them with their vision. Awesome team here at Pearle Vision!","updateTime":"2026-02-27T20:12:35.077734Z"},{"reviewer":"Robert Leo","starRating":"FIVE","comment":"Friendly and courtesy employees","updateTime":"2026-02-26T15:27:48.426511Z"},{"reviewer":"Kelly Hawkins","starRating":"ONE","comment":"Glasses are overly priced, the assistant store manager Kathy completely uncooperative, would not put me in contact with a manager to cancel my order, which I did the same day and they say now I'm obligated to the purchase. Highly do not recommend anyone ever going there.","updateTime":"2026-02-23T17:49:35.476745Z"},{"reviewer":"Pam Coughlin","starRating":"FIVE","comment":"Very kind and helpful picking out your glasses and good eye exam . Good experience","updateTime":"2026-02-23T14:17:47.507043Z"},{"reviewer":"Derick Goss","starRating":"FOUR","updateTime":"2026-02-20T17:29:49.435218Z"},{"reviewer":"Paul Dearing","starRating":"FOUR","comment":"I recently went to the Pearle Vision at the Crossroads Mall in Portage Michigan to have my eyes examined and to purchase some new glasses. This was my first time at a Pearle Vision. I chose this location primarily on the strength of the positive reviews of their lead optometrist, Dr. Adam Cielinski.\nThe experience was nearly fully positive*.\nI was able to make a near-term appointment, no lengthy wait.\nThe staff who greeted me, checked me in and got me started with a preliminary exam was attentive and professional.\nI soon saw why Dr. Cielinski is so highly rated. He was patient, answered my questions and addressed my concerns.\nWith my new prescription in hand, I picked out my new frames from Pearle's expansive selection. Once again, the front of house staff were very helpful, this time in making sure the frames fit my face and the bifocal line was in the right place.\nThe lens orders were placed and I received a very detailed invoice and a estimated delivery date. My new glasses arrived a few days earlier than the estimate, and I am very pleased with my purchase.\n*The only blemish on an otherwise stellar performance was with the communication regarding the arrival of my new glasses and their availability for pickup. I received two texts and one email letting me know my glasses were ready to be picked up, \"Greetings! Your eye wear has arrived. You may pick up Mon - Wed: 10a - 6pm or Thurs - Sat 10 - 4pm. Please note, we are CLOSED on Sunday. Thanks!\"\nHowever, upon arriving at Pearle, only two of the three glasses were ready. I would have to make another 20+ mile trip to pick up the third pair.\nWest Point Optical Group owns this and 90 other Pearle Franchises across 10 states. I expect an operation of this size to have the sophistication of processes (whether manual or automated) to communicate better order-completion detail to their customers.","updateTime":"2026-02-20T03:02:33.187578Z"},{"reviewer":"Gerry charlton","starRating":"FIVE","comment":"Emily provided exceptional service and the process was very quick and easy.","updateTime":"2026-02-09T22:27:23.934069Z"},{"reviewer":"Shirley Tucker","starRating":"FIVE","comment":"The staff at Pearle was friendly and efficient. From beginning to end, my questions were answered and I was treated with dignity.\nThe provider listened to my concerns about the status of my vision. After the eye exam, he explained changes he had seen in my eye exam, and a plan was developed for further care to improve my vision.","updateTime":"2026-02-08T10:29:09.155936Z"},{"reviewer":"Sarah Kaatz-Olds","starRating":"FIVE","updateTime":"2026-02-07T18:42:18.151101Z"},{"reviewer":"AD Volpe","starRating":"FIVE","comment":"Lovely staff, helpful and kind. We will be returning again for all eyewear needs.","updateTime":"2026-02-07T17:19:32.112575Z"},{"reviewer":"Lee Mortimer","starRating":"FIVE","comment":"Laura is wonderful! She went above and beyond in assisting me to find the right fit! I really appreciate her happy, positive attitude!","updateTime":"2026-02-07T17:14:49.454588Z"},{"reviewer":"Tim Brent","starRating":"FIVE","comment":"I had an amazing experience today at Pearle vision working with Laura. She was extremely friendly, customer, focused, and expedient!","updateTime":"2026-02-06T19:27:04.787267Z"},{"reviewer":"Steve","starRating":"FOUR","comment":"The eye doctor was by far the most professional caring and all around nice guy. I would give five stars but I understand that we have diabetes and the imaging is better for the eye doctor to read but it’s not better for my pocket","updateTime":"2026-02-03T07:35:29.870898Z"},{"reviewer":"Nathan Balcezak","starRating":"FIVE","updateTime":"2026-02-02T14:01:20.904Z"},{"reviewer":"Blake Hereth","starRating":"FIVE","comment":"Dr. Adam Cieslinski is spectacular. Not only did Dr. Adam conduct a quick and painless eye exam; they also displayed a laudable degree of kindness and conscientiousness in the way they handled my legal name change. (The name on my insurance card hadn't been updated, so the folks at the front desk had a tough time matching me to my insurance.) It's regrettably rare to have a doctor who treats me this respectfully as a nonbinary person. HIGHLY recommend to all trans/nb folks in the area.","updateTime":"2026-01-27T12:52:14.070445Z"},{"reviewer":"Aleta Pennington","starRating":"FIVE","updateTime":"2026-01-27T12:19:32.971468Z"},{"reviewer":"Devi Vellingiri","starRating":"FIVE","updateTime":"2026-01-26T16:51:57.910036Z"},{"reviewer":"Jessica Eyster","starRating":"FIVE","updateTime":"2026-01-26T16:26:54.271222Z"},{"reviewer":"Michelle Vandenheuvel","starRating":"FIVE","updateTime":"2026-01-25T19:26:01.941739Z"},{"reviewer":"Gary England","starRating":"FIVE","comment":"Laura and Emily very professional and kind quest","updateTime":"2026-01-24T13:38:19.327575Z"},{"reviewer":"Brendan Hageman","starRating":"FIVE","comment":"The Doctor, and staff are all so welcoming, and take the time to listen, and explain.","updateTime":"2026-01-23T13:37:39.079645Z"},{"reviewer":"Caiden Volpe","starRating":"FIVE","comment":"Everyone was exceptionally nice from the moment my wife and I walked in. There were many frame options, the appointment itself was relatively quick. Only downside was the time it looks to get them, which was 2 weeks, which wouldn't have been bad at all if my old glasses hadn't been glued together. Altogether good experience, will be coming back to get my wife's pair.","updateTime":"2026-01-21T06:53:34.881167Z"},{"reviewer":"Meredith Purk","starRating":"FOUR","comment":"Quick service and friendly exam as always. Trust them for advice and diagnosis.","updateTime":"2026-01-18T14:33:17.901951Z"},{"reviewer":"Kathleen Aivars","starRating":"FIVE","comment":"Everyone was very helpful from first person who greeted me, the doctor, and Emily who helped with selection of frames to payment paperwork. Great experience. Thank you.","updateTime":"2026-01-16T14:16:31.453847Z"},{"reviewer":"Dan Johnson","starRating":"FIVE","updateTime":"2026-01-14T15:23:12.589311Z"},{"reviewer":"Melissa Falardeau","starRating":"FIVE","updateTime":"2026-01-14T13:48:19.405164Z"},{"reviewer":"Nancy Honeysett","starRating":"FIVE","comment":"Outstanding staff at the Crossroads location. The eye doctor is exceptionally caring and does not give up until you are helped. he knows his patients. The office staff understands how to work with insurance.","updateTime":"2026-01-12T14:22:55.957738Z"},{"reviewer":"Danielle Decker","starRating":"FIVE","updateTime":"2026-01-11T23:08:29.747540Z"},{"reviewer":"Robert Potyrala","starRating":"FIVE","comment":"Best eye doc I’ve had!","updateTime":"2026-01-10T12:27:16.320096Z"},{"reviewer":"Kathy Boyer","starRating":"FIVE","updateTime":"2026-01-06T23:05:00.668392Z"},{"reviewer":"Jen W","starRating":"FIVE","updateTime":"2026-01-06T18:14:35.757540Z"},{"reviewer":"S C","starRating":"FIVE","comment":"My son broke his glasses on Christmas Day and didn’t have a backup pair. We had a flight scheduled for 12/27 for an 8-day family vacation, and the doctor’s office where we originally got his glasses was closed. I stopped into Pearl Vision hoping they could repair the frames so we could enjoy our trip headache-free.\n\nUnfortunately, the plastic frames couldn’t be repaired—but the staff immediately jumped in to help. They found the perfect replacement frames that fit him even better and were compatible with his existing prescription lenses. They popped the lenses into the new frames, and we were in and out with better-looking, more comfortable glasses in under 15 minutes.\n\nI truly feel like they saved our family vacation. Without his glasses, my son would have had daily headaches. We are incredibly grateful for their kindness, efficiency, and excellent customer service.","updateTime":"2026-01-06T14:42:39.736165Z"},{"reviewer":"Lokh Alexander","starRating":"ONE","comment":"Eye exam on December 13, 2025. Standard single-vision glasses ordered the same day. The exam itself was excellent.\n\nThe problem is the glasses.\n\nWe were given a pickup deadline of January 3, 2026. Today is January 3. That is 21 days after the order, and the glasses are still not ready. When my partner called today, the only update was: “they aren’t in yet.” Staff acknowledged the deadline has passed but gave no explanation and no new timeline. The store did not contact him before the deadline passed.\n\nThis delay has real consequences. His existing glasses have deteriorated to the point of being unusable, and he depends on corrective lenses to drive safely and perform his job. Missing a promised pickup date for basic single-vision glasses, with no communication or urgency, puts unnecessary strain on someone who relies on vision to work and commute safely.\n\nWaiting 21 days for standard single-vision glasses and still missing the promised date is unacceptable.\n\nIf you need glasses within a reasonable timeframe, do not rely on this location. One star.","updateTime":"2026-01-03T23:34:20.625387Z"},{"reviewer":"Marc Kline","starRating":"FIVE","updateTime":"2026-01-03T14:26:33.792061Z"},{"reviewer":"Gary P","starRating":"FIVE","comment":"Awesome people and seevice as always!","updateTime":"2026-01-02T16:18:51.455052Z"},{"reviewer":"Desiree Ray","starRating":"FIVE","comment":"Always quick and great service. I’ve been seeing them for a few years now for all my eye care needs.","updateTime":"2025-12-30T20:00:46.660090Z"},{"reviewer":"Madhu Batchu","starRating":"FIVE","updateTime":"2025-12-30T00:53:02.594908Z"},{"reviewer":"Paula Nederhoed","starRating":"ONE","updateTime":"2025-12-23T14:19:11.727096Z"},{"reviewer":"cindy frye","starRating":"FIVE","updateTime":"2025-12-21T13:40:59.119919Z"}]