[{"reviewer":"Timothy Magee","starRating":"FIVE","comment":"Dee is absolutely incredible. I would recommend her to anyone needing new glasses!!","updateTime":"2026-02-27T22:59:50.800992Z"},{"reviewer":"Raina Sulich","starRating":"FIVE","comment":"Hope was great and very helpful. All the staff is great and very involved","updateTime":"2026-02-20T23:15:55.630700Z"},{"reviewer":"legal cpn","starRating":"FIVE","comment":"my experience here was nothing short of amazing. dr goldberg was very nice and so was lynn. i haven't been to the eye doctor in a very long time, so i was really nervous, but they both made me feel comfortable and walked me through everything thoroughly. i didnt catch the lady at the front desks name, but she also was extremely pleasant. i definitely will be back to this location! :)","updateTime":"2026-02-17T16:43:16.773471Z"},{"reviewer":"Ms. P Williams","starRating":"FIVE","comment":"I’ve been following Hope every store she’s been at. She always knows what I like and what looks good on me. She doesn’t pressure me into buying something I don’t like or can’t afford. All the other ladies at this location are super sweet. Please go pay my girl Hope a visit! Tell her Porsche sent you! I promise you won’t regret it.","updateTime":"2026-02-12T20:15:17.584496Z"},{"reviewer":"William Sturdivant","starRating":"FIVE","comment":"Hope is amazing, not only did she help me pick out a pair of Cartier. She made sure that the frame fitted my face. Great service and I will highly recommend Hope to everyone. Hope is my go on when it comes to making a purchase. Thanks again Hope!!","updateTime":"2026-02-07T22:08:46.670357Z"},{"reviewer":"Allison Montoya","starRating":"FIVE","comment":"The entire staff was amazing. Doctor was great! But Dee is exceptional! She knew what style I would love and immediately fell in love with the frames!! It’s like a have a crown on","updateTime":"2026-01-27T17:14:58.746266Z"},{"reviewer":"Samika J","starRating":"FOUR","comment":"Dee and Dr. Goldberg were amazing","updateTime":"2026-01-09T19:41:25.008038Z"},{"reviewer":"Michael Diehl","starRating":"ONE","comment":"This has to be one of the worst ran facilities I've ever been to. I took my daughter there last week and we waited for almost an hour and 15 minutes to be seen by Dr. Goldberg. Today I had my appointment and waited for over an hour before being seen by the doctor. When I voiced my frustrations with sitting there for over an hour and still not being seen, I was told that it was a busy time of year and that they couldn't control it. I asked why do they take appointments if they can't honor them and got a blank stare.","updateTime":"2025-12-30T19:08:59.654893Z"},{"reviewer":"Cyndi Chavis","starRating":"FIVE","comment":"5 + stars for HOPE!!! She is pleasant, open, honest and patient! I will seek her out for any visit\nHowever, I was not impressed with 2 other employees whom I asked to pull specific frames and they sat at the front desk talking loudly about funerals and appropriate church behavior","updateTime":"2025-12-24T16:04:16.342691Z"},{"reviewer":"Dawn Yager","starRating":"FIVE","comment":"This Doctor and his staff run a wonderful professional practice. From the moment I arrived, the exam,and having Dee's amazing assistance with finding my new glasses, the experience was a 10! Thank you Doc, Dee, and great staff members! P.S love my glasses!","updateTime":"2025-12-13T12:06:55.712920Z"},{"reviewer":"Edee Allison","starRating":"FIVE","comment":"After purchasing my glasses at this location (and I had a great experience) my new glasses needed some slight adjustments. Hope was so helpful making the exact adjustment so that my glasses fit better and I could read better with the progressives. She was kind enough to clean my old glasses which a lense always popped out when wiping them. Even though they were my old pair that I hadn’t even gotten from Pearl Vision, she proceeded to re-string them so the lense would stay in place! She went above and beyond her duty and I was very pleased with her help. I really like this location and will be going back from now on. Very helpful staff!","updateTime":"2025-12-13T00:24:50.446415Z"},{"reviewer":"Edee","starRating":"FIVE","comment":"I had a great experience at Pearle Vision off of Highland Road in Waterford. Lynn was very helpful selecting the right frames for my progressives, as well as getting the right measurements for positioning. Got my new glasses and am extremely satisfied with every step in the process. I highly recommend them for your eye care needs.","updateTime":"2025-12-01T20:20:58.880950Z"},{"reviewer":"Matt P","starRating":"FIVE","comment":"Very friendly staff, Dr Goldberg is excellent","updateTime":"2025-09-30T19:49:10.379511Z"},{"reviewer":"Donald Jablonski","starRating":"FIVE","updateTime":"2025-09-12T20:09:26.718697Z"},{"reviewer":"Laura Seniw","starRating":"FIVE","comment":"The office staff here goes above and beyond. I'm very thankful for their patience as I was about to give up. Dee took extra time to make sure my glasses fit properly. You don't find good service like this very much anymore. I truly appreciate it!","updateTime":"2025-08-11T12:38:20.071547Z"},{"reviewer":"Mallory Vandruska","starRating":"FIVE","comment":"Dee was absolutely wonderful to work with when getting my new glasses.","updateTime":"2025-08-04T16:50:55.786742Z"},{"reviewer":"Maria Flores","starRating":"FIVE","updateTime":"2025-05-28T16:01:53.088545Z"},{"reviewer":"Maria","starRating":"FIVE","comment":"Lynn was real helpful and she’s always so nice to me thanks","updateTime":"2025-05-28T15:56:32.464629Z"},{"reviewer":"Rhonda Roberts","starRating":"FIVE","comment":"I had a fantastic experience at Pearle Vision in Waterford! The entire visit was smooth, professional, and pleasant from start to finish. I especially want to highlight the exceptional customer service provided by Hope. She was incredibly kind, patient, and knowledgeable. Hope took the time to explain everything clearly and made me feel completely comfortable throughout the process. It’s rare to find someone so dedicated to providing top-tier service, and she truly made my visit memorable. I’ll definitely be recommending this location to friends and family—thank you, Hope and the Pearle Vision team!","updateTime":"2025-05-15T16:51:23.865965Z"},{"reviewer":"Jessica Upshaw","starRating":"FIVE","comment":"Dr. Bradley was great. He took his time with my exam and I didn’t get feel rushed. They have a great selection of glasses at this location, it was hard for me to choose but Mrs. Hope was amazing! She was friendly, patient and helped me pick out the perfect frames…explained everything clearly and we talked and laughed the whole appointment. Thank you!","updateTime":"2025-04-11T23:13:51.037300Z"},{"reviewer":"Curry Rakiyah","starRating":"FIVE","comment":"I found the perfect glasses because of HOPE! She was so joyful and excited to help me find my glasses. She is very knowledgeable and personable. If you need glasses go to pearl vision -Waterford and ask for HOPE. You will find glasses. Thank you Hope.","updateTime":"2025-03-21T19:15:47.945964Z"},{"reviewer":"Bryan Tibitoski","starRating":"THREE","comment":"The doctor and staff were all very friendly, but pricing seemed high. I paid less for glasses without insurance at Sam’s club than I did at Pearle Vision with insurance. And the glasses had the same options (transitions & antiglare) and same brands. I’ll come back for exams but not for glasses. I worked with Hope, she was nice and friendly","updateTime":"2025-03-15T16:01:01.895207Z"},{"reviewer":"Linton Matthews","starRating":"FIVE","comment":"I have been going to this location for the past several years. My entire family also goes here. The treatment is great, as well as the service. Ms. Hope (The Cartier Lady) is awesome, and she really has an eye for what glasses look the best on you.","updateTime":"2025-02-07T16:24:13.067150Z"},{"reviewer":"Nathan Arnold","starRating":"FIVE","comment":"Everyone was very helpful and very professional. I felt welcomed and very comfortable. I will definitely come back, the next time I need glasses.","updateTime":"2024-12-15T21:20:08.267556Z"},{"reviewer":"swish jumpman","starRating":"ONE","comment":"price gouging business with many misleading sales tactics. rude, grumpy elderly employees that should retire and will argue with you over their \"policy\"","updateTime":"2024-12-05T15:52:39.384572Z"},{"reviewer":"Jennifer Johnson","starRating":"FIVE","comment":"This place is wonderful. Best selection of frames in town. The staff is top notch, especially Mrs. Hope. She is the absolute sweetest and so helpful. She has an eye for fashion too, so you will come out looking and feeling amazing! Thank you, Hope!","updateTime":"2024-11-23T17:55:17.420572Z"},{"reviewer":"avery sutter","starRating":"FIVE","comment":"everyone there was very kind! we had Hope she was amazing!","updateTime":"2024-11-19T21:18:34.722380Z"},{"reviewer":"Suzie Tee","starRating":"FIVE","comment":"The staff at the Waterford MI Pearle Vision Center provided outstanding customer service to my mother and I. My mother is 91, in a wheelchair and is unable to walk. Her glasses broke, and we had her prescription sent to the Waterford Pearle Vision Center to have new glasses made. Associate Saira was AMAZING, both on the phone leading up to our visit, and during our time there. She was courteous, knowledgeable, and thorough on the phone, and kept track of the status of the prescription, calling me when it had been received. When we went to the Center, Mom stayed in the car with my sister, and Saira and I picked out frame options - and Saira brought them out to the car, with a mirror, so my mom could try them all on. She was so patient and helpful, and made my mom feel at ease in this extenuating circumstance. Once we'd selected a frame, Saira marked them for the bifocal - also while Mom was in the car. Words cannot express my thankfulness to Saira, for being willing to go above and beyond her regular duties, and maybe even outside her comfort zone, to provide stellar care to my elderly mom. Saira even offered to put a rush on the order. I can't wait till they're ready so I can go back to the Center and say hello. KUDOS to Pearle Vision for having such excellent, caring associates.","updateTime":"2024-10-26T21:24:49.624628Z"},{"reviewer":"Danielle Williams","starRating":"FIVE","comment":"I highly recommend visiting the Waterford location. Ms. Kim and Ms. Hope are very professional and friendly. I felt welcomed by Kim and Hope. I drove 30 miles because I couldn’t tolerate subpar customer service and lack of accountability from the Flint location any longer (Miller Rd and Linden intersection). Kim and Hope saved Pearle Vision from losing a loyal customer. Please recognize their dedication to their customers. I don’t regret burning a half of tank gas just to pick a pair of frames. 🤣","updateTime":"2024-10-05T18:47:00.968150Z"},{"reviewer":"Kirk King","starRating":"FIVE","comment":"I had the pleasure of working with Hope this morning, so sweet, kind, and helpful! A true all star with customer service... Kirk","updateTime":"2024-09-28T15:14:39.004643Z"},{"reviewer":"jon tilley","starRating":"FIVE","comment":"I got dirt in my eyes, and they were willing to get me I. Asap! Very helpful and understanding. But luckily I managed to get it out at home. They have great customer service. Would recommend to anyone!","updateTime":"2024-09-28T13:45:25.247614Z"},{"reviewer":"Jax Poggione","starRating":"ONE","comment":"The ladies here were super nice. However the doctor did not bother changing my prescription. I got new insurance so I tried this place out. At the end of the exam the doc said 'your script didn't change that much' which ok. And he didn't do the typical here's your old one here's your new script that other places have shown me. So I got a weird feeling when I left and called the last place I went to, mind you it's been a few years since I was last in. Turns out he didn't change the script at all. I specifically said in the pre exam and exam that stuff is blurry even with my current glasses on. I went to another eye doctor the next week and my script did in fact change. Not happy with this place at all.","updateTime":"2024-06-20T23:39:54.969260Z"},{"reviewer":"Pete","starRating":"THREE","comment":"Like the Dr. Like the prescription he arrived at. Hate the return policy, it doesn't exist. All sales are final. This is a franchise and does not follow the corporate policy. So if you get a pair of glasses that maybe don't perform at the distance range you were expecting or hoping, you're stuck with them.\n\nIdk what this business's cost or deal is with the Pearl Vision corporation but we all know these frames and lenses cost that company pennies on the dollar and you screw your customers instead of eat a dollar or two loss. Cool. I won't be using you anymore.","updateTime":"2024-05-23T17:46:42.020077Z"},{"reviewer":"kenneth byrd","starRating":"FIVE","comment":"Good care from all staff.","updateTime":"2024-02-07T14:56:03.412358Z"},{"reviewer":"Krystal George","starRating":"ONE","comment":"Expensive and did not explain anything","updateTime":"2024-01-27T23:50:31.442714Z"},{"reviewer":"Fabian Rehmet","starRating":"FIVE","comment":"I can highly recommend this place, super friendly staff. Just received my glasses, great adjustment, service and fast turnaround! Thank you Dee :-)","updateTime":"2024-01-09T18:52:23.799767Z"},{"reviewer":"Sa Rah","starRating":"FIVE","comment":"Highly recommend this place! If you're looking for an optician, you've found it! Staff and doctor were very helpful, knowledgeable and friendly! I felt so well treated and Dee in particular did a fantastic job. Thank you so much - keep up the good work!!!","updateTime":"2023-12-29T21:19:02.483549Z"},{"reviewer":"Linda Elliott","starRating":"ONE","comment":"I don't know how this placw stays in business. I a< 77 years old. I have had glasses most of my life.I got new glasses. When I got home they didn't work. I went back 2nd ones didn't work. over $600.I\"m not going back. I can't afford another $100 or more for bad glasses.","updateTime":"2023-12-27T21:54:32.341348Z"},{"reviewer":"Jay M","starRating":"FIVE","comment":"Been coming here for years. Direct and to the point. I don’t have the best eye insurance so I choose to get my glasses elsewhere but the contact options are great and I get the same brand every visit.","updateTime":"2023-11-22T11:25:14.135299Z"},{"reviewer":"Cassi Mott","starRating":"TWO","comment":"Honestly shocked at the price gouging. I went in for new glasses, and I felt the price was steep despite having great vision insurance. I ended up searching and the persol frames I ordered were $335 on persols website versus the pearl vision retail charge of $429 for the exact frames. I called them and all they said was they don't price match and their prices are their prices. They would not share why the price was $100 more than the manufacturer.","updateTime":"2023-11-13T19:47:58.030331Z"},{"reviewer":"Caroline V","starRating":"FIVE","comment":"Was absolutely impressed with the service they provided for my mom. Nice friendly people, Dr. Jill was amazing with the exam - very thorough. We will be returning for sure.","updateTime":"2023-10-29T20:25:48.030183Z"},{"reviewer":"K Mills","starRating":"FIVE","comment":"This is a great place to buy eyeglasses: nice selection of frames, fair pricing, and fast turnaround time. I especially recommend Dee as your optician. She's knowledgeable, authentic, and there's no high pressure selling. When you enter this location, they'll ask you \"can I help you?\", do yourself a big favor, ask if Dee's available.","updateTime":"2023-09-11T21:28:57.663227Z"},{"reviewer":"Connie Garzone","starRating":"ONE","comment":"I took my daughter to get an exam and glasses. She picked out about 6 frames that she liked prior to going in for the exam. After the exam it was time to pick a pair of frames. The woman, even though we had ALREADY picked 6 fairly priced frames, insisted on helping her find more. I was not paying much attention because I was looking at frames too, but my daughter liked a pair that she handed her a lot. We sat down to start the process and I grabbed the frames to look at them and saw that they were Saint Laurent. I immediately looked at the price knowing they were designer and they were over $500! My daughter was so disappointed when I told her that they were just too expensive. I told the woman that she should ask the parents what price range they want to stay within. She told me basically that it was up to the parents to make the decision of whether or not that they can get them. What a horrible thing to put a child and parent through. Come find out she was handing her ALL expensive designer frames. Keep in mind my daughter had previously picked out at least 6 frames. I will not be back for their shady sales practices alone.","updateTime":"2023-08-10T12:57:59.148705Z"},{"reviewer":"Johnny Porter","starRating":"FIVE","updateTime":"2023-07-31T16:33:09.678804Z"},{"reviewer":"Mitzu","starRating":"ONE","comment":"So far this Pearle location in Waterford, MI is on their second attempt of trying to set me up with new glasses. First time, my vision with the new lenses was worse than my current glasses and I was told that they were made incorrectly, so they reordered. The second pair was just as bad as the first and I was told that they couldn't correct my vision any further. How does that make sense when my current 3-year-old glasses are better than what Pearle is trying to sell me? So much for the 100% satisfaction guarantee. In addition, during the eye exam, I was told that my eye had internal bleeding and I needed to see a specialist immediately. I went to their recommended specialist and after an extensive and very painful exam, nothing out of the ordinary was found. So, when the 2nd pair of glasses didn't work, they tried to send me to a different specialist with the same area of expertise as the first. Pearle refused to give me a second eye exam with a correct prescription and refused to give me a pair of glasses that I can see out of. They don't allow refunds, so they are forcing me to pay for and accept a subpar product that doesn't work for me. And they've used up my insurance benefits so that I can't go elsewhere without paying more out of pocket than I already have paid to Pearle. Drs. Goldberg were extremely rude and denied that there was anything further that they could do. Meanwhile, my insurance benefits are used up so that I have to wait a year before getting another exam with the correct prescription and I am out the 50% deposit I put down and have no glasses.","updateTime":"2023-06-19T13:29:06.429497Z"},{"reviewer":"Justin Vanhaverbeck","starRating":"TWO","comment":"I don’t like leaving bad reviews but I gave Pearle Vision plenty of time to take care of me, and two months later I still have no trials. They also claim to have left a voicemail, which I never received. My wife had asked for her prescription THREE times and no one ever sends. I’m not convinced that supplier delays are the only thing involved with this poor experience. I also had a good deal of trouble with the exam because they force masks and it causes the lenses to fog. Shame because they have sophisticated equipment and skilled optometrists.","updateTime":"2023-05-09T17:44:35.546615Z"},{"reviewer":"theresa s","starRating":"FIVE","comment":"This was my first time at pearl vision, Staff was very friendly, helpful, knowledgeable. The doctor was very thorough and very kind. Dee was wonderful and caring!!! Keep up the good work.","updateTime":"2023-03-24T01:27:28.709165Z"},{"reviewer":"Casey Flanagan","starRating":"FIVE","updateTime":"2023-03-10T00:45:49.513139Z"},{"reviewer":"Larry Aubry","starRating":"ONE","comment":"Ordered a simple pair of glasses January 3. Today’s the 17th and they are still getting completed. This is my second time calling. I just ordered a pair of glasses what’s so hard this is a brand new place. It looks like they’re supposed to stray away customers not bring them in I don’t understand, they even didn’t call me and told me that it was delayed. I had a call twice very poor management.","updateTime":"2023-01-21T16:14:55.555384Z"},{"reviewer":"jodi barrigar","starRating":"ONE","comment":"Doors locks. Have to call for entry.. odd way to treat customers. Just lost a whole family of customers","updateTime":"2022-12-30T16:35:15.395576Z"}]