[{"reviewer":"Ash Beach","starRating":"FIVE","comment":"I had an exceptional experience at this Pearle Vision store. The doctors and sales staff were incredibly attentive and helpful throughout my visit. Jackie, in particular, made the process of selecting glasses enjoyable and stress-free. Everyone I interacted with was friendly and pleasant, and I left the store feeling satisfied and happy..","updateTime":"2025-11-14T09:51:30.628469Z"},{"reviewer":"Alex Suarez","starRating":"FIVE","comment":"Staff was friendly and professional. The eye exam was thorough and the doctor answered all my questions. Never felt rushed or pressured to buy additional services or unnecessary stuff. Will definitely go back.","updateTime":"2025-08-14T14:27:53.951690Z"},{"reviewer":"Lynn Schmitz","starRating":"FIVE","comment":"We have been seeing Dr Pat for many years and have always had a great experience. The staff in the store are experienced, professional and you will not regret working with them.","updateTime":"2025-06-25T22:03:56.705895Z"},{"reviewer":"Andie Williams","starRating":"FIVE","comment":"Dr. Clare and Jackie were both amazing at Pearle Vision! I highly recommend!!","updateTime":"2025-06-16T23:06:56.485796Z"},{"reviewer":"Bradley Bell","starRating":"FIVE","comment":"I wanted to \"shout out\" to JACKIE at Burnsville, MN Pearl Vision. Thank you for the excellent service! Friendly, fast, professional. Looking forward to doing business there again soon-","updateTime":"2025-06-04T12:25:57.305576Z"},{"reviewer":"Joanne Lindell","starRating":"FIVE","comment":"Burnsville location is so very nice. Knowledgeable. Listens to thier patients.","updateTime":"2025-05-30T19:41:50.974641Z"},{"reviewer":"Mohamed K. Faqid","starRating":"FIVE","comment":"Excellent Service Provided.👍","updateTime":"2025-05-28T14:15:10.842606Z"},{"reviewer":"Janice Roetzel","starRating":"FIVE","comment":"The first time I have visited Pearle Vision to purchase prescription glasses. A very nice selection of frames to choose from - low cost to high end. Best was assistance from Jackie, actually quite invaluable. All my questions on lens choice answered and very pleased with all the service provided.","updateTime":"2025-04-15T11:16:53.468504Z"},{"reviewer":"Katrina Jacoway","starRating":"FIVE","comment":"Dr. Clare and Jackie are awesome!! Very professional and assisted me in purchasing the perfect pair of glasses and contacts.","updateTime":"2025-04-04T19:23:00.640539Z"},{"reviewer":"Leonard Parenteau","starRating":"FIVE","comment":"I just bought new glasses. Jackie did a wonderful job helping me find the right frames and lenses. She knows her business inside and out. Jackie is very thorough in taking care of every aspect and detail of finding and fitting your new glasses. I highly recommend seeing Jackie at Pearl Vision.","updateTime":"2025-04-04T17:54:38.663592Z"},{"reviewer":"Cynthia Walters","starRating":"FIVE","updateTime":"2025-04-02T23:31:28.713294Z"},{"reviewer":"NorthshoreLover","starRating":"ONE","comment":"I regret having to leave this review, but I believe others should be aware of my experience. Pearle Vision advertises a 30-day satisfaction guarantee, but in my case, that promise was not honored. I purchased a pair of glasses for nearly $700, but when I returned the next day because they felt too heavy on my nose and caused discomfort, I was met with an inflexible policy.\n\nInstead of allowing me to exchange them and receive a refund for the price difference, or even apply the difference toward a second pair, I was simply told I would lose $200. Additionally, they refused to accept a return, leaving me stuck with glasses I cannot wear. This experience has been extremely frustrating, and I feel their advertised satisfaction guarantee is misleading.","updateTime":"2025-02-13T18:59:32.119924Z"},{"reviewer":"Rhonda Wilkie","starRating":"FIVE","comment":"Recently had my annual eye check-up with Pearle Vision. The staff there were friendly and helpful. I have been going here for 20+ years and Dr. Martin has checked my eyes that many years. He is very friendly, provides explanations that are easy to understand, and he always has recommendations when I have questions. Thank you, Dr. Martin for always being helpful and informative! - Rhonda Wilkie","updateTime":"2024-12-03T02:50:28.076867Z"},{"reviewer":"Nathan Moldenhauer","starRating":"FIVE","comment":"Excellent service and helpful staff. Dr was thorough and friendly.","updateTime":"2024-10-16T21:27:54.990288Z"},{"reviewer":"chad stewart","starRating":"FIVE","updateTime":"2024-04-04T00:33:39.395582Z"},{"reviewer":"Kim S","starRating":"FIVE","comment":"I have been going to Dr Martin at Pearle for years. He is the best! He explains everything so well, is extremely professional and has a great sense of humor. The staff, Mona & Beth are super. I would highly recommend!","updateTime":"2024-02-15T15:35:58.105057Z"},{"reviewer":"Heli Aldridge","starRating":"FIVE","comment":"Dr. Martin is an absolute delight!","updateTime":"2023-12-23T16:42:55.189600Z"},{"reviewer":"Zachary Scherer","starRating":"FIVE","comment":"They’re always great to work with and I recommend them to everyone I know","updateTime":"2023-11-11T00:30:01.557671Z"},{"reviewer":"Bindhiya Laxmi","starRating":"ONE","comment":"Horrible sales service and the helpdesk. We got a prescription glass from here and had some issues with it. So we came to check that out. The helpdesk person asked to wait as the salesperson was helping another customer, and we waited for a very, very long time. The salesperson was not literally doing anything she was just walking behind the customer. She never offered any help or didn't even bother asking about it. She was only helping people who is there to buy new frames and not the people who came for adjustments.","updateTime":"2023-11-07T00:10:38.941440Z"},{"reviewer":"Penny Timmerman","starRating":"FIVE","comment":"I very highly recommend this Pearle Vision location. My eyes require a strong prescription with progressive lenses, which can be complex to get right. For years, Dr. Martin has been such a gifted optometrists to me, and accurate as well as fun. His optician, Jackie is extremely talented at follow up and guidance. She’s professional and knowledgeable—and just plain offers a great customer service experience.","updateTime":"2023-07-11T07:05:16.752442Z"},{"reviewer":"nick hartse","starRating":"FIVE","comment":"Went into store to see if they could fix a pair of eyeglasses asked if I needed an appointment for eye exam they said yes but Jackie went in back and came out and said we happen to have an opening. I was so appreciative because it was something I needed done Dr. Martin, did the exam got the prescription ready.Brenda helped me pick out glasses and told me they would be ready today. I got everything taken care care of in a few hours. 1000% A+ service would recommend them to anybody. She said they were extremely nice. Customer service was amazing. And thankful for the experience.","updateTime":"2023-04-27T23:27:48.096262Z"},{"reviewer":"Shannon Jones","starRating":"FIVE","comment":"Beth at the Burnsville , MN store far exceeded our expectations ! My 85 year mom dropped her glasses in a parking ramp . Beth was kind and took her time and repaired them. it meant so much to my mom. Hope Beth will see my note. She was awesome.","updateTime":"2022-10-27T00:36:56.220208Z"},{"reviewer":"Guillermo Castillo","starRating":"ONE","comment":"Terrible customer service, they should take care the customers,","updateTime":"2022-08-04T20:12:02.394299Z"},{"reviewer":"Jessica Grund","starRating":"ONE","comment":"Super rude staff.\nMarcus didn’t call me back like he said. Refused to help me figure out the insurance hiccup. I will never go back!","updateTime":"2022-06-11T16:58:14.877082Z"},{"reviewer":"Elizabeth Balaeva","starRating":"FIVE","comment":"Rimma help me pick out my first progressive glasses. I love the service I received and would recommend this location to anyone.","updateTime":"2022-03-31T18:35:02.778077Z"},{"reviewer":"Irina Cherevatsky","starRating":"FIVE","comment":"I”m always greeted with friendly faces when I visit the Burnsville location. I enjoy the customer service I get from Rimma. Thanks so much for all you do!!!!","updateTime":"2022-03-25T02:35:41.058160Z"},{"reviewer":"mauro garza","starRating":"FIVE","comment":"The beautiful and wonderful staff at pearl vision in the Burnsville mall center, repaired my eye glasses at a moments time. For that I truly grateful and very appreciated for there help, thumbs up👍.\nHighly recommended for real.!!!!!","updateTime":"2022-03-15T20:12:05.572651Z"},{"reviewer":"Ray Simpson","starRating":"ONE","updateTime":"2022-01-24T18:29:15.614660Z"},{"reviewer":"Shohn Taylor","starRating":"FIVE","updateTime":"2021-12-12T00:32:32.363388Z"},{"reviewer":"Carrie Avery","starRating":"FIVE","updateTime":"2021-10-11T18:27:17.582058Z"},{"reviewer":"Barb Walsh","starRating":"FIVE","comment":"Dr. Toni Scheper is the best. Great customer service in the Burnsville location. The staff is very helpful and friendly.","updateTime":"2021-08-12T19:42:45.202610Z"},{"reviewer":"Michelle S","starRating":"ONE","updateTime":"2021-07-10T20:18:53.402176Z"},{"reviewer":"Stacy Reller","starRating":"ONE","comment":"Rude staff. Taking my business elsewhere.","updateTime":"2021-06-04T21:05:43.697128Z"},{"reviewer":"Jason","starRating":"FIVE","updateTime":"2021-04-21T01:05:32.568659Z"},{"reviewer":"Nikki fleck","starRating":"FIVE","updateTime":"2021-04-18T22:16:33.916827Z"},{"reviewer":"Les Rustad","starRating":"FIVE","updateTime":"2021-03-30T21:25:02.592324Z"},{"reviewer":"Kevin Davis","starRating":"FIVE","comment":"The optician Marcus was very helpful and because of his knowledge and A1 service I would refer everyone I can who is looking for eye glasses to this location. Because of the out of his way service he provided to my wife and I it will make me a customer for life, thanks for the excellent service Marcus.\n\nKevin","updateTime":"2021-02-08T20:26:27.439565Z"},{"reviewer":"Brian Thompson","starRating":"FIVE","updateTime":"2021-02-06T22:17:17.451157Z"},{"reviewer":"Avery Abney (aja2000)","starRating":"FIVE","comment":"Fixed my very broken glasses extremely quickly. Thought it couldn't be done!","updateTime":"2020-12-31T17:26:56.148923Z"},{"reviewer":"Heather Renne","starRating":"FIVE","comment":"Went in for getting my glasses readjusted since they were crooked. Employee did a great job and even tightened the arms of the glasses since they were super loose(I had forgotten to ask about it). And also made sure I was happy with how the glasses fit afterwards. 10/10 would recommend the Burnsville location.","updateTime":"2020-10-04T15:35:24.613683Z"},{"reviewer":"Jayme Kolbo","starRating":"FIVE","comment":"I did not meet the doctors but the sales staff is great! I bought sunglasses and was primarily helped by Rimma who was knowledgeable, patient and helpful in picking out a style that fit my face and fit my price point. I was greeted by multiple of the other sales staff as well. Highly recommend!","updateTime":"2020-08-06T00:24:10.859156Z"},{"reviewer":"Chris Jensen","starRating":"FIVE","comment":"I used to go to another optometrist for at least 15 years. It started out as friendly, down to earth, and had a high level of service. That changed as they grew and became more successful. I decided to give Pearle a shot and am so happy I did. My technician was outstanding and knew what she was doing. She got me a great deal, allowing me to get a second pair (sunglasses) for what I used to pay at the other place for just one pair. I'll definitely be going back.","updateTime":"2020-07-26T19:53:24.353261Z"},{"reviewer":"Jazz Pizzaz","starRating":"ONE","comment":"This is specifically relating to the procedures and front desk, not the optometrist. Dr Martin is and always will be wonderful.\n\nI called and spoke to Becca to schedule my appointment. She asked if I had vision insurance and I advised yes. She said I should bring the card with me.\n\nTurns out, she didn’t take the information down to pre authorize the appointment, because the EXTREMELY RUDE front desk person told me they would have to reschedule me or have me pay out of pocket and get reimbursed. NO I WILL NOT BE PAYING OUT OF POCKET FOR SOMETHING I HAVE INSURANCE FOR. NO I WILL NOT RESCHEDULE when they screwed up, not me. It’s their fault, they should make an exception and bill me. Not going back here and it is because of the TOTALLY RIDICULOUS POLICY.","updateTime":"2020-02-21T23:40:03.107763Z"},{"reviewer":"Sara Cole","starRating":"FIVE","comment":"I love Dr. Clare and the staff at Burnsville Pearle Vision! Best customer service every time I visit. They always have cute frames, easy ordering for new contacts, and sometimes I can even swing in for a same day appointment. I highly recommend! :)","updateTime":"2019-11-14T04:28:30.872428Z"},{"reviewer":"Taylor DeForrest","starRating":"ONE","comment":"I went in to get a yearly exam done because it had been a couple years since I had my eyes last done and my vision was getting worse. I went in letting him know that I have worn glasses my whole life and that I had,had a head injury when I was young that messed up one of my eyes and for that I might need a prism. He told me that he would look into it. Well come to find out the doctor told me my vision is 20/20 and that I don't need glasses and these exercises would fix my eyes. I left completely unhappy and stated that I needed a prism for my eye because I had terrible headaches. I then went to a different eye doctor and told him where happened and he was shocked that he had told me I didn't need glasses after I clearly needed them. Come to find out I did need a prism!! So I will not ever be going back to them and I highly do not recommend Dr.Martin as he does not listen to your needs at all!","updateTime":"2019-10-31T01:28:23.807057Z"},{"reviewer":"Nicole Peterson","starRating":"FIVE","comment":"Thank you Dr. Scheper for taking care of me today and I want to thank you to everyone one else . And thank you for getting my glasses done today . I didn’t had to wait 7-10 days. I think Brian used his magic hands and got my glasses done in hr and half . THANK YOU SO MUCH . Love my glasses too .","updateTime":"2019-09-11T23:05:02.468945Z"},{"reviewer":"B W","starRating":"TWO","comment":"Nice doctors, horribly sales staff!\nHad a good exam. Headed over to a salesperson with prescription in hand. Never said hello, asked how I was doing, no greeting at all. She didn't ask if there were any frames I wanted to look at so I ask her for a PD measurement. She told me they only do that if you buy frames from them. Well, you didn't offer to sell me any! Perhaps if you had provided some customer service I might have considered looking around. But since there is no service here without seeing money first there will be no money spent!","updateTime":"2019-08-30T22:41:22.022022Z"},{"reviewer":"Angelica Stachon","starRating":"FOUR","comment":"Loved Dr. Scheper she was very helpful and I enjoyed my experience with her. Overall everyone was very nice but I agree with others about the front desk staff. Was not welcomed and they looked at me like I was crazy.","updateTime":"2019-07-24T19:00:04.542133Z"},{"reviewer":"Abby Kettler","starRating":"ONE","comment":"The doctor was rude and the worst I’ve ever encountered. When I ordered my contacts the lady told me I would get a rebate if I ordered a year supply so I did. She said she would call me back with a rebate code. She never called back. So I called a week after waiting and they say there isn’t even a rebate... After telling them I wouldn’t have bought a year supply then they told me the process to apply for a rebate and I may or may not qualify for one. Long story short, she made it seem like I would automatically get $50 dollars back if I bought a year supply of contacts. Very misleading. Will never return to this place. All around awful experience. There are so many other options for eye places.","updateTime":"2019-04-29T17:17:16.236302Z"},{"reviewer":"Shirley Harrigin","starRating":"FIVE","comment":"I came into Pearle Vision to get glasses, and Rose helped me! She is very patient, understanding and helped me find exactly what I was looking for. Hands down one of the best service I’ve ever received. I was also able to receive my glasses same day!","updateTime":"2019-03-06T00:28:44.902133Z"}]
