[{"reviewer":"amanda griggs","starRating":"THREE","comment":"Originally gave 5 stars because I thought the service was good. Now I'm taking stars off. 2 times now the girl Nina at the front tried to gaslight me and claimed we talked about certain things that we definitely did not discuss.","updateTime":"2025-11-18T16:59:02.887955Z"},{"reviewer":"Badri","starRating":"ONE","comment":"I’m honestly don’t want to give one star atleast. They don’t respect a patient. 2 front desk women employees are rude to the patients for no reason. Disappointed .\n\nNever want to be at this place again","updateTime":"2025-10-22T22:35:09.780786Z"},{"reviewer":"Ben Jauregui","starRating":"FIVE","comment":"The optometrist was pleasant and the two ladies up front were very nice. Decent selection for frames in-store.","updateTime":"2025-10-20T22:56:46.918438Z"},{"reviewer":"Saida Mammadova","starRating":"ONE","comment":"It's terrible because they wrote the wrong prescription and they didn't give me a refund.","updateTime":"2025-09-22T14:44:24.390475Z"},{"reviewer":"Keith Meyer","starRating":"THREE","comment":"The exam was great but the $25.00 charge for PD is absolutely ridiculous. It's obviously a penalty for not purchasing frames and glasses at Pearle Vision.","updateTime":"2025-09-19T19:16:12.307734Z"},{"reviewer":"Noah Reedy","starRating":"FIVE","updateTime":"2025-08-31T21:21:54.296610Z"},{"reviewer":"Laura Baranow","starRating":"FIVE","comment":"Excellent place to go! Everyone was super helpful and professional. Very nice people and will be going back!","updateTime":"2025-06-26T20:42:42.602645Z"},{"reviewer":"Ry","starRating":"ONE","comment":"SCAM ALERT\nSimilar to some of some of these other replies, when I left they told me I was all squared up, then months later sent me bills with late fees pre attached. Avoid the headache avoid this store and this location in general.","updateTime":"2025-06-07T15:09:05.704736Z"},{"reviewer":"Harry Hartigan","starRating":"FIVE","comment":"Excellent customer service, friendly, professional. Truly wonderful folks!","updateTime":"2025-03-12T18:27:29.974909Z"},{"reviewer":"Laurie Valentine","starRating":"FIVE","comment":"Doctor was very knowledgeable and had great customer service.\nThe rest of the staff all were very pleasant professional. 👍","updateTime":"2025-01-24T15:38:54.283884Z"},{"reviewer":"Travis Weir","starRating":"FIVE","updateTime":"2025-01-23T20:53:42.466462Z"},{"reviewer":"Sam Jena","starRating":"ONE","comment":"This Pearle Vision is a cheat to the core:\n\nWe have been going to them for years now giving business for years. Recently, we had a change of our insurance plan, where they were not covered for the exam. We were planning to go somewhere else, where this would be covered. They stated, you come to us, we will absorb the exam. So we paid for the rest ( the materials). But later, their billing department sent a bill for exam. Upon checking with this Pearle Vision, they are now asking us to talk to their billing department. This is sheer cheating and lack of accountability.\n\nThese people can go to any extent to cheat people and extract some money. They do not understand, how they are impacting their brand by this.","updateTime":"2025-01-09T03:50:06.989246Z"},{"reviewer":"Christine Somers","starRating":"FIVE","comment":"Helped me past their responsibilities. Super nice staff","updateTime":"2024-12-23T21:36:02.115897Z"},{"reviewer":"Evelyn Ramirez","starRating":"FIVE","comment":"Fantastic staff! Very willing to help! I will be coming back again!","updateTime":"2024-12-02T18:08:58.271044Z"},{"reviewer":"Jenna W","starRating":"FIVE","comment":"I highly recommend this Pearle Vision. I had an excellent experience. As a first time glasses wearer, these ladies helped walk me through every step in the process, which alleviated anxiety for me. Additionally, I was never looked down upon because of the insurance I carried. I was able to pick from a wide selection of frames, and pay the difference that my insurance did not cover. Overall, I give them an A+ rating!","updateTime":"2024-11-27T16:36:00.699528Z"},{"reviewer":"nickival33","starRating":"FIVE","comment":"Nina and Angelica was a great assistant with getting my new glasses.\nThey are super pleasant and great team work.","updateTime":"2024-10-30T22:14:39.292646Z"},{"reviewer":"HENRY ELKIN","starRating":"FIVE","comment":"I am an old customer of Pearl Vision in Eagan. When I order new glasses I like to ask Betty for help.","updateTime":"2024-09-28T21:19:41.066747Z"},{"reviewer":"Gina Gina","starRating":"ONE","comment":"Called for a walk in and the lady wearing glasses told me I can come in. Drove 30 minutes and got there for them to tell me they already had an appointment at 5pm! SMH claimed they called me, but called my old phone number and didn’t bother to look at their caller id to call me on the right phone number! Everyone makes mistakes, but double booking and not calling the right phone number to contact me is just plain slow! They act as if it was my fault because they couldn’t reach me. Never updated my phone number or bother to look at the caller id. Hire better employees.","updateTime":"2024-08-02T22:08:18.492237Z"},{"reviewer":"Elizabeth Blakstad","starRating":"ONE","comment":"Spoke to the office 25 mins before my appointment, arrived for my appt and was told doc was running approx 30 mins late. WHY didn't they tell me that on the phone? Waste of time","updateTime":"2024-06-27T16:30:16.703742Z"},{"reviewer":"Michelle Smith","starRating":"FIVE","comment":"Bri was beyond helpful, sweet and fun to work with. Thanks for helping me out today","updateTime":"2024-05-10T18:34:21.705619Z"},{"reviewer":"NEW LIFE ENT","starRating":"FIVE","comment":"Professional staff excellent service","updateTime":"2024-03-28T23:05:46.668172Z"},{"reviewer":"Cassie K","starRating":"FIVE","comment":"Dr. Elliot Brubaker was very personable, was great at explaining details and very patient. Made my eye exam experience very seamless!","updateTime":"2024-03-28T21:34:09.974906Z"},{"reviewer":"Jennifer Kurowski","starRating":"FIVE","comment":"The staff was very customer service focused and helped make the process of ordering the right glasses and contacts easy!!","updateTime":"2024-03-09T18:26:32.094588Z"},{"reviewer":"Adam Unglesbee","starRating":"FIVE","comment":"Great experience, fantastic service","updateTime":"2024-02-21T23:37:13.579059Z"},{"reviewer":"Raymond Sapp","starRating":"FIVE","comment":"Very professional and helpful","updateTime":"2024-01-26T22:12:42.737660Z"},{"reviewer":"Jessica Thomas","starRating":"FIVE","updateTime":"2024-01-21T14:57:16.266764Z"},{"reviewer":"Jared Asay","starRating":"FIVE","comment":"I’ve seen Dr Brubaker a few times now at a couple Pearle Vision locations and he is fantastic! He’s friendly, highly efficient, professional, and thorough. By far the best eye care experience I’ve had anywhere and would highly recommend.","updateTime":"2024-01-20T16:49:47.652936Z"},{"reviewer":"Hina Chundrigar","starRating":"FIVE","comment":"They did a very good job for my son’s glasses. Highly recommended!","updateTime":"2024-01-05T23:35:07.562361Z"},{"reviewer":"Krishnareddy Bhavanam","starRating":"FIVE","comment":"Brisa and Nina did a great job. I will come back again this year!","updateTime":"2023-12-22T20:46:21.174061Z"},{"reviewer":"Jordyn Mitchell","starRating":"FIVE","comment":"My experience was quick and easy. I was assisted by Angelica, who helped me and was knowledgeable when I had questions. I had a pleasant experience here & will return in the future.","updateTime":"2023-12-18T17:07:09.874577Z"},{"reviewer":"Sandra Path","starRating":"FIVE","comment":"Nina did a great job finding us the right frames","updateTime":"2023-12-18T00:11:05.895156Z"},{"reviewer":"Sharon Karels","starRating":"FIVE","comment":"Nina did a great job and was very helpful. I will come back here for sure.","updateTime":"2023-12-15T00:44:17.861651Z"},{"reviewer":"Racqell Kramlinger","starRating":"ONE","comment":"Make sure you look over your receipt they managed to use my insurance plus my vsp adding unwanted extras and charged me out of pocket 170 dollars worth extras! Then when I cancelled my order 5 minutes after walking out of the store because I had spoke with family who wear glasses and they said that it was insane to pay out of pocket 170 with having a vsp that covers 300 for lenses and frames! My glasses with prescription would have been 10 dollars out of pocket! They never cancelled my order and tried to give me a store credit! I will never go here again. Not to mention the horrible rushy customer service. They are scammers","updateTime":"2023-12-12T16:41:33.141473Z"},{"reviewer":"L H","starRating":"FIVE","comment":"Friendly staff","updateTime":"2023-12-09T18:17:23.048593Z"},{"reviewer":"Elizabeth Gonzales","starRating":"FIVE","comment":"A box fell off the shelf and hit my glasses and the frame was bent. Took them back to PearleVision and they quickly straightened them up. Great job Nina!","updateTime":"2023-12-06T23:13:44.268701Z"},{"reviewer":"khmerthug80 Phon","starRating":"FIVE","comment":"Exceptional customer service. Nina helped me out from start to finish and made my experience at Pearl Vision Very Pleasurable and I will always go back and recommend to my family and friends. Thanks Nina!!!!","updateTime":"2023-11-27T20:29:06.204373Z"},{"reviewer":"Kristine Overton","starRating":"FIVE","comment":"Amazing staff and service will return as always.","updateTime":"2023-11-20T23:08:21.390605Z"},{"reviewer":"Kathryn Cox","starRating":"FIVE","comment":"Great service and support for my 90 year old Dad!","updateTime":"2023-11-14T21:59:22.685374Z"},{"reviewer":"linda phieumavong","starRating":"FIVE","comment":"Their service was great. There was a various selection of glasses to choose from. Nina was so patient and helpful. We will definitely bring our vision care back here.","updateTime":"2023-11-11T18:35:08.440954Z"},{"reviewer":"Celine Nse","starRating":"FIVE","comment":"I had an awesome experience. The staff were friendly and nice. The explanations were well detailed and I will definitely recommend this place to a friend.","updateTime":"2023-11-07T20:30:12.634057Z"},{"reviewer":"Molly khuth","starRating":"FIVE","comment":"Nina and Angelica are very helpful! They have great advice about what shape and kind of glasses I needed!","updateTime":"2023-11-04T17:16:32.474685Z"},{"reviewer":"Pennie thompson","starRating":"FIVE","comment":"Nina my girl is the best ever ever!! She gets me and she take her time and makes sure I am happy! I will only see her","updateTime":"2023-10-25T15:22:49.704924Z"},{"reviewer":"Serina Madrid","starRating":"FIVE","updateTime":"2023-10-21T16:02:51.149637Z"},{"reviewer":"Swagatika Pradhan","starRating":"FIVE","updateTime":"2023-10-13T20:02:06.647633Z"},{"reviewer":"Alena Sitthixay","starRating":"FIVE","comment":"Nina was very polite, helped me find my glasses that I loved right away.","updateTime":"2023-10-12T20:45:09.162163Z"},{"reviewer":"Kadra Mohamed","starRating":"FIVE","comment":"Customer Service is amazing, very helpful and kind.","updateTime":"2023-10-09T20:03:30.453862Z"},{"reviewer":"Tear R7","starRating":"FIVE","comment":"Everything went well, customer service is great","updateTime":"2023-10-05T17:00:14.820138Z"},{"reviewer":"Savorn Sok","starRating":"FIVE","comment":"Great experience with Dr. Ozbek. I would highly recommend.","updateTime":"2023-10-02T20:01:11.116965Z"},{"reviewer":"Nancy Doty","starRating":"FIVE","comment":"The people there are so awesome. And really know how to help.","updateTime":"2023-10-02T18:51:26.015473Z"},{"reviewer":"Sara Tigue","starRating":"FIVE","comment":"Great experience! I love my glasses!!","updateTime":"2023-09-26T19:12:41.464964Z"}]
