[{"reviewer":"Alena","starRating":"FIVE","comment":"Everyone was so lovely. 😊","updateTime":"2025-12-04T20:04:04.815680Z"},{"reviewer":"Karl Poncius","starRating":"FIVE","comment":"Kayla was so helpful, she helped me find the coolest glasses. Kayla was so friendly and prioritized my customer satisfaction. I will definitely be purchasing additional glasses from her. Glasses off to Kayla and the entire Minnetonka Pearle Vision team.","updateTime":"2025-11-25T16:12:18.677399Z"},{"reviewer":"DeWayne DeBoer","starRating":"FIVE","comment":"Haley at the Minnetonka store was awesome! She helped me with my new glasses and educated me on my new progressive lenses. She was great to work with! and very knowledgeable in her job!","updateTime":"2025-11-23T16:25:25.702525Z"},{"reviewer":"Steven Murray","starRating":"FIVE","comment":"Hailey was a huge help, gave honest feedback and stayed attentive throughout the process. Kayla was great too making sure the frames fit our faces and were priced correctly.\nA great experience and would recommend the minnetonka location.\nGlasses are an expensive accessory!","updateTime":"2025-11-23T02:00:06.956668Z"},{"reviewer":"Jenny Freeman","starRating":"FIVE","comment":"Kayla is always so helpful when getting our glasses and goes above and beyond to help our family.","updateTime":"2025-11-20T23:02:09.151516Z"},{"reviewer":"Sharon Rennebohm","starRating":"FIVE","comment":"Hailey was so professional. She helped me identify what lenses I needed, and types I needed. I am so happy with them, they work great!","updateTime":"2025-11-15T15:44:00.076890Z"},{"reviewer":"T J","starRating":"ONE","comment":"I visited Pearl Vision in October 2025 and my experience is they are the most unprofessional Eye Clinic I have been to in the Twin Cities. It was a mistake going there. The staff is rude and displays little concern for people needing a eye exam and glasses. Following up on the phone the managers and Dr Scott are extremely abusive and their answer to a eye patient concerns is DONT COME BACK. They care about selling glasses and nothing else. I would recommend anyone looking for an eye exam and glasses to never go to Pearl Vision at Ridgedale. There are better eye clinics elsewhere","updateTime":"2025-11-05T15:59:31.656985Z"},{"reviewer":"Lois Rowbottom","starRating":"FIVE","comment":"Pearle Vision in Minnetonka has always been my choice for vision needs. Never have had any problems.","updateTime":"2025-11-01T15:31:54.517620Z"},{"reviewer":"Mary Foley","starRating":"FIVE","comment":"I was so impressed by my experience here. As a new patient, I really appreciated how communicative, warm and helpful the staff was. Dr. Urschel is brilliant, thorough, and kind - she is by far the best eye doctor I've had in the last 10+ years.","updateTime":"2025-10-30T19:21:53.344495Z"},{"reviewer":"Colin Admonius","starRating":"FIVE","comment":"I have been going to this location since I was in high school. They have always given me amazing service. From the optometrist to the person helping pick out my glasses and get my contacts ordered. I tried going to the edina location one time and the level service I got there was for lower than what have received here. My most recent visit I was getting contacts again after not wearing them for 2 years. I also got new glasses and instead of just ordering the new contacts. They ordered me a set of trial contacts for me to try out before I spend money on a 6 month of supply.","updateTime":"2025-10-26T03:38:37.283324Z"},{"reviewer":"Muamer Husnic","starRating":"FIVE","updateTime":"2025-10-20T17:26:39.969247Z"},{"reviewer":"Darlene","starRating":"FIVE","comment":"Dr. Maggie Scott, Jared, Kayla and Eva all helped me and they were all excellent. I had a very pleasant experience from beginning to end. I would recommend Pearle Vision near Ridgedale to everyone. Kudos to all that helped me, keep up the great work.","updateTime":"2025-10-12T16:55:09.415129Z"},{"reviewer":"binu john","starRating":"FIVE","comment":"Hailey provided outstanding customer service and was very knowledgeable of the eye products available.","updateTime":"2025-10-08T21:02:45.042607Z"},{"reviewer":"Danielle S","starRating":"FIVE","comment":"Kayla was extremely helpful and accommodating with getting me seen for an eye exam quickly and helping me pick out new glasses (mine had broken). She was very thorough and answered all of my questions and assisted me in finding a new pair of glasses as well as my dream pair. Due to her helpfulness and even giving solid feedback about which frames work for my face, and which ones absolutely did not- I'll be returning to purchase the second pair. She is very knowledgeable about all the frames they sell as well as the transition lenses, something I've been interested in for awhile. She didn't rush me, and was understanding about my budget, which I appreciated.\nIt was a night and day difference compared to my visit at a different Pearle Vision the evening prior, where the staff as a whole were dismissive and unhelpful. They had told me best case scenario, I'd get glasses in 3 weeks, not caring that I wouldn't be able to see in the interim. Kayla got me an appointment the next day, and was understanding and empathetic about my concerns with not being able to see, and she helped me solve the issue, rather quickly.\nThe location is further from where I live, but it is definitely worth the drive, the clinic is very nice, larger than other Pearle Visions, and the staff (particularly Kayla) are wonderful, and clearly care about their careers and customers.\nI highly recommend this clinic.","updateTime":"2025-10-01T20:40:49.511449Z"},{"reviewer":"David Overstake","starRating":"FIVE","comment":"Great store...Hailey was exceptional helping me select frames and lenses. I always recommend Pearl Vision Minnetonka...","updateTime":"2025-09-19T17:25:40.824465Z"},{"reviewer":"Jess Lo","starRating":"FIVE","comment":"I loved the glasses that Kayla helped me with a year ago. I decided to schedule my annual eye exam at Pearle since my experience with purchasing glasses was so positive. I met Dr. Rupnow for my exam and had the best conversation and learned so much about my eyes. I’ve never had that experience in the many years I’ve been wearing corrective lenses. I’m beyond impressed and look forward to continued support from this team. Thank you!","updateTime":"2025-09-13T15:34:46.284920Z"},{"reviewer":"Micaela b","starRating":"FIVE","comment":"Just had my annual eye appointment and the patient coordinator, Lexi was the most pleasant experience I've had at PV. It was a really busy time and she was cheerful, informative and greeted everyone that came in. Keep up the great work!","updateTime":"2025-09-08T22:58:15.448904Z"},{"reviewer":"Nathan Ramseth","starRating":"FIVE","comment":"Excellent service! Happy Customer.","updateTime":"2025-08-14T22:22:36.429727Z"},{"reviewer":"Office Manager","starRating":"FIVE","comment":"I had a thorough eye exam, optometrist had a great sense of humor. Explained all procedures and results of each procedure. Salina took time to help me find the right pair of frames for my face and hair color. Measured the frames to my face twice for accuracy. Friendly environment and the cost of my prescription glasses, prescription sunglasses and prescription cheaters were reasonably priced. I totally recommend this facility for your personal eye care! Lastly, they had a great selection of frames. I am well pleased with my purchases. ~Cheryl","updateTime":"2025-08-11T14:10:06.552433Z"},{"reviewer":"Jeffrey Hill","starRating":"FIVE","comment":"What a wonderful shopping experience.\nI got everything I wanted and then some.\nDolce & Gabanna Eyewear. The atmosphere was inviting & Kaitlyn’s exuberance is contagious.\nI WAS FRAMED 🤣\nThanks for everything. I look forward to picking up my new eyes 👀\nGive Kaitlyn a bonus ⭐️⭐️⭐️⭐️⭐️","updateTime":"2025-08-01T19:49:53.583442Z"},{"reviewer":"Tony Abelson","starRating":"FIVE","comment":"Hailey was awesome has a great eye for fashion! Much better than service I received at other Pearle. Mntka location will forever be my place we have had great luck there!","updateTime":"2025-07-31T00:36:13.463840Z"},{"reviewer":"Lana Berg","starRating":"FIVE","comment":"I purchased my second pair of glasses from the Minnetonka Mn Pearle Vision location today. It was such an awesome experience! Salina attended to me and used State of the Art technology to customize my progressive lenses just for me! Her Manager, Kayla, had previously helped my husband with his glasses and since they are a VSP provider, the savings were tremendous! I highly recommend them for VSP insurance related glasses! Nice people to work with too!","updateTime":"2025-07-24T00:25:49.375819Z"},{"reviewer":"Randy Berg","starRating":"FIVE","comment":"This was a repeat performance for me at this Minnetonka, MN location. The first experience (with Kayla) was so positive, that it warranted a return trip two years later! Kayla was still there, but now plays a leadership role. Salina was the direct processing person this go around. She was great! If you are covered by VSP insurance, this is the place to go! It will be worth your while!","updateTime":"2025-07-23T23:54:20.653343Z"},{"reviewer":"Kristin Swartout","starRating":"FIVE","comment":"Such amazing customer service!! My fiancée lost his glasses today on a motorcycle trip. His vision is BAD, so he can't be without them. I reached out to Pearle Vision in Minnetonka, explained the situation to Kayla, and she was determined to make this into a great experience. Kayla worked with Eric in the lab to find a way to not only provide a new pair of glasses for Mike TODAY, but to provide a new pair of glasses at a low price. We would be lost without her today!\nHuge kudos to Kayla and to Eric too!! We wouldn't think about going anywhere else in the future.","updateTime":"2025-07-18T22:10:16.170445Z"},{"reviewer":"Sam Jahnke","starRating":"FIVE","comment":"Had a great first eye examination! Everything from appointment set up, to appointment with doctor, and picking out my first pair of glasses with Kaitlyn at the Minnetonka clinic was great. Awesome staff and very helpful!","updateTime":"2025-07-08T21:26:45.137147Z"},{"reviewer":"Susan Pforr","starRating":"FIVE","comment":"Kaitlyn was so helpful. Explained things well and was easy to talk to. After years of looking for a new Optometrist my search is over.\nThank you so much","updateTime":"2025-06-23T15:03:30.599704Z"},{"reviewer":"S. R.","starRating":"FIVE","comment":"Another awesome experience at Pearle Vision! Kaitlyn made ordering new lenses more fun than a day at Disney Land. She navigated my insurance plan and got me a super deal and got all my unique measurements done without any issues. The VR experience was an added bonus for getting a precise measurement. Eric added his vision check and I was ready for new lenses.\nAs these are my only glasses, Kaitlyn got them expedited and I was back in business within five days. The staff was most accommodating with me bringing my special companion completing a swell experience. Back from Jeffrey selecting “real diamond” frames to my final fitting, what could have been a basic experience was elevated to happy happy. Bring your optical and vision needs to Pearle!!!","updateTime":"2025-06-22T17:32:29.832967Z"},{"reviewer":"Brian Mixdorf","starRating":"FIVE","comment":"Manager Kayla and Dr. Maggie Scott are why I will be a Pearl Vision Minnetonka customer for life! Every time I go in they greet me with a smile! It’s like visiting friends every time I go in. They make going in to see the eye doctor a fun experience! The customer service is amazing!","updateTime":"2025-05-11T13:36:21.859174Z"},{"reviewer":"Jackie Kovacs","starRating":"FIVE","comment":"I had a wonderful experience at the Minnetonka, Pearle Vision! As someone who is new to wearing prescription glasses there's so much I don't know yet. I was thankful to have my exam with Dr. Megan as she was thorough, friendly and really helpful. I learned why my current frames aren't working for me. She paired me with Salina to pick out new frames and I am so happy she did!\nI highly recommend working with Salina!! She was passionate about making sure I was involved in the process of choosing my glasses and it was evident that she wanted me to be happy with my decision. She picked out many pairs of frames for me to try and she explained the pricing in detail so there was no confusion. She is one of the kindest, most genuine people I've had the joy of connecting with!","updateTime":"2025-05-01T13:37:48.119177Z"},{"reviewer":"Lauren Murphy","starRating":"FIVE","comment":"I had an excellent experience shopping for & ordering new glasses at this location! Bridget was extremely attentive and helped me try on many pairs to find the right fit and style. They have a great selection and more stylish, modern frames than other places I've visited in the past.","updateTime":"2025-04-28T15:29:26.959402Z"},{"reviewer":"Alison Goodrum","starRating":"FIVE","comment":"One of the few medical offices that speaks to you like a normal human and are truly invested in you as a person. Bridget, especially, took extra time to help me try on way too many frames and give me her honest opinion. I could not be happier.","updateTime":"2025-04-25T02:15:18.114247Z"},{"reviewer":"Alicia B","starRating":"FIVE","comment":"I was here just to order contacts the other day and the staff is THE BEST. They consistently are a delight to work with whether I have a question, ordering new glasses/ contacts or there for my eye exam. I have gone here for years and always have the best service. Everyone is so helpful and wants to make my experience enjoyable. Thank you for such great service over the years, I always recommend this location to family and friends.","updateTime":"2025-04-21T23:22:23.517721Z"},{"reviewer":"Cheryl Kulseth","starRating":"FIVE","comment":"I always have a great experience at the Minnetonka Pearle Vision. Owner Maggie Arends has assembled a fantastic staff. Emily welcomed me and did a great job explaining how the eye exam would proceed with detailed instructions of the digital photos. Dr. Maggie Scott was very thorough, unrushed and explained the results of this year’s exam compared to my most recent and answered all my questions. Maggie Arends helped me select a frame for my new prescription sunglasses. There are so many from which to choose, but Maggie has the ability to pick the perfect frame for my face shape and coloring. I highly recommend Pearle Vision Minnetonka!","updateTime":"2025-04-12T16:35:04.139925Z"},{"reviewer":"Emily Lensing","starRating":"FIVE","comment":"I had such an amazing experience here picking out glasses! I’ve been bouncing around optometrists and glasses stores the last few years. My experience here at Pearle Vision was SO much better than anything else the last few years. The selection and price points were spot on (and I am a very picky fashionista ;)) and the owner was also so helpful in identifying styles that would be flattering for my face while also keeping in mind my high prescription. Can’t recommend enough!","updateTime":"2025-04-10T14:05:23.785719Z"},{"reviewer":"Nicole Baert","starRating":"FIVE","comment":"I was immediately greeted by Lexi and Maddy at the front desk and were both friendly and helpful. I worked with Dr. Scott and expressed my concerns about my aging eyes and she took the time to listen and ultimately prescribed a lens that will work for me.\nI was then introduced to Hailey and Kayla and they both helped me pick out a pair of glasses. They were very knowledgeable and have keen eye for current fashion trends.\nExcellent service and great with product knowledge, I will be back.","updateTime":"2025-04-07T19:57:52.924131Z"},{"reviewer":"Carlin Baert","starRating":"FIVE","comment":"I bought a pair of glasses and a years supply of contacts. Hailey helped me and she was wonderful. She was very knowledgeable about the products and helped me figure out the insurance stuff. I would recommend and will return in the future.","updateTime":"2025-04-07T19:55:34.237572Z"},{"reviewer":"Saito","starRating":"FIVE","comment":"Had an awesome experience working with Kayla (Asm). Knowledgeable and friendly, I highly recommend this Pearl location.","updateTime":"2025-04-03T22:31:06.322571Z"},{"reviewer":"Estee Chambers","starRating":"FIVE","comment":"This place is literally the best. Amazing customer service and they actually care about you so much. Also, they helped me pull camera footage when someone hit my car outside. Definitely give this place a try!","updateTime":"2025-04-02T01:16:19.645159Z"},{"reviewer":"Dawn Jacobson","starRating":"FIVE","comment":"Kayla was wonderful to work with!! She was so helpful and caring. Would definitely go back and purchase my next set of glasses there. I highly recommend Pearle Vision in Minnetonka.","updateTime":"2025-03-27T03:38:21.078082Z"},{"reviewer":"stephanie carver","starRating":"TWO","comment":"Tried changing prices to make it look like the it was lower than it actually was. We left as we will not buy at a company that tries pulling a price scam","updateTime":"2025-03-25T22:56:28.669494Z"},{"reviewer":"Kayla Otteson","starRating":"FIVE","comment":"LOVE this Pearle Vision - the staff and environment are professional, warm and welcoming. I have gotten my last several pairs of glasses from them and they never let me down! Great quality products and the service is always phenomenal. Hailey and Kaitlyn did a wonderful job helping me choose my latest pair and I will definitely be back to see them again!","updateTime":"2025-03-25T16:54:00.951422Z"},{"reviewer":"Megan Waller","starRating":"FIVE","comment":"I had an INCREDIBLE experience at Pearle Vision in Minnetonka!! Each of the staff was so warm and welcoming, especially Kayla and Hailey. Dynamic Duo for real!! They helped me find the exact pair of glasses I was looking for, and made the entire checkout process enjoyable. I also hate having my eyes dilated, and Dr. Scott completely understood and was able to give me an exam without dilation. I will definitely be returning!","updateTime":"2025-03-24T19:37:19.727275Z"},{"reviewer":"skye otteson","starRating":"FIVE","comment":"Best optical place ever and truly phenomenal staff! Kayla was so helpful and so professional and made my experience truly perfect. I will be back 😊","updateTime":"2025-03-24T19:30:23.276670Z"},{"reviewer":"Pat Kaster","starRating":"FIVE","comment":"Sharla was wonderful. She helped me with a pair of broken glasses and a new prescription. I didn’t have a lot of time. Without mentioning that to her, I was in and out within 30 minutes. She was efficient and explained everything very clearly.","updateTime":"2025-03-20T11:29:55.694827Z"},{"reviewer":"Zachary Adams","starRating":"TWO","comment":"They ended up giving my glasses to someone else I would assume is what happened, never got a straight answrr as to what happened, because they were no where to be found. At one point I was accused of coming in and getting them and that I had picked them up so they didn't feel the need to re-order the glasses. Finally was believed that I was not the one to pick them up, they said they would re-order. After 3 days they called and said the ones I wanted were out of stock and I'd have to pick a different frame. Literally told the lady to pick one like it because I had already just kind of given up because I was trying to get them before a trip, which mind you I started this process a month and a half before the trip for this reason. They ended up coming in while I was on the trip. No one called to inform they were in. I could tell that I was being avoided. Regardless of employee vs company. Will not be back.","updateTime":"2025-03-18T15:07:19.568747Z"},{"reviewer":"Anthony Moul","starRating":"ONE","comment":"I would give this store a zero star the staff rude and disrespectful was a few mins late due to an accident on the highway doctor came off rude and disrespectful saying it’s my schedule we are not seeing you then office manager comes over saying that I’m the one yelling and being rude which I was not. Then when asked who was her manager so I can complain she said that complaints go to her extremely rude unprofessional and nasty","updateTime":"2025-02-26T16:50:30.962878Z"},{"reviewer":"Izaak Olson","starRating":"ONE","updateTime":"2025-02-19T15:03:19.365128Z"},{"reviewer":"p del","starRating":"FIVE","comment":"I just had an amazing experience with Pearlvision. Highly recommended!","updateTime":"2025-02-01T16:24:26.827953Z"},{"reviewer":"Sheena Beena","starRating":"TWO","comment":"Overall the place was nice, the lady who greeted us was exceptionally nice. However, the lady the greeter handed us off too was a bit loud. When discussing personal information such as what I could get through my insurance, she was a bit loud. There were at least 4 other customers being helped and I could not hear the conversation between the other customers and other employees. This was the second Pearle Vision place I had come to. The other location was a bit better, but Minnetonka was closer to our home. She also made us feel rushed. She also mentioned another location to us, just out of the blue. I asked her if the other location had a better eye glass selection, because I could not understand why she was pointing us in a different direction without us asking.. I may come back to this location, but I will not be working with the same lady. Loud and rushed is not the interaction I want.","updateTime":"2025-01-30T23:29:44.152295Z"},{"reviewer":"KVS Smith","starRating":"FIVE","comment":"My appt was on a very busy day at the end of the year and all employees were still very professional, efficient without being rushed, and kind. Dr Scott went through all of my options without any pressure towards one or the other, and both women that I worked with in the front made sure to double check that I was getting all of my appropriate insurance benefits.","updateTime":"2024-12-30T20:43:38.177038Z"}]