[{"reviewer":"Nessa Sil","starRating":"FIVE","comment":"Always provide great customer service and always friendly people to help around the store.","updateTime":"2025-12-03T17:41:23.927178Z"},{"reviewer":"Peter Hakanson","starRating":"TWO","comment":"The receptionist was very rude and a bit condescending while explaining something I was having a hard time understanding. Customer service and respect are huge to me.\nOther then that it's a real well kept place and the wait was tolerable and I liked the eye doctor.","updateTime":"2025-11-28T20:24:49.268309Z"},{"reviewer":"Dan Murphy","starRating":"FIVE","comment":"Pearle Vision representative went above and beyond regular service to make my experience positive and remove problems I had experienced for 5 months with my new glasses.","updateTime":"2025-11-21T11:47:30.049812Z"},{"reviewer":"Kara J","starRating":"FIVE","comment":"The staff at Pearle Vision Midway are so helpful and accommodating. I love scheduling there! Thank you","updateTime":"2025-11-13T21:11:30.954880Z"},{"reviewer":"Ajeurai Jeme","starRating":"FIVE","comment":"Midway pearl vision was amazing!! Staff are friendly and welcoming. They helped me though a difficult process with insurance. Same-day service was AWESOME","updateTime":"2025-11-12T21:31:07.990334Z"},{"reviewer":"Cassandra Bennett","starRating":"FIVE","updateTime":"2025-10-28T12:29:41.323180Z"},{"reviewer":"Abdul Lateef","starRating":"FIVE","comment":"Marie at Pearl Vision was very good at repairing my glasses. She made sure that my glasses were fixed to my liking. I greatly appreciate her expertise in caring for my needs.","updateTime":"2025-10-18T17:43:03.110995Z"},{"reviewer":"Shawntel Nelson","starRating":"ONE","comment":"I had an appointment scheduled for 1120. I was five minutes late. The gentleman that greeted me at the door was extremely rude because my insurance changed with my employer. He needed to make a phone call to make sure I had proper coverage while waiting for my insurance to get back to him time kept passing and it was 11:45 and I was asking if the doctor was going to be coming out anytime soon because now he’s late and I’ve been sitting here waiting. The gentlemen was very rude and did not understand where I was coming from on the fact that he was late and kept explaining to me that I just need to wait another 20 minutes, which is not OK after going back-and-forth with the receptionist guy and his rudeness I finally decided to just leave and not reschedule. I have been going to Pearle vision since I was a kid it was literally the first place I got my first pair of glasses, but every time I come that doctor Fabre is always behind. He never is on time you wait and I think that’s normal and I just thought the whole process this time because of the reception area was rude and I would never go back and I believe that doctor needs to learn how to time management","updateTime":"2025-10-18T16:04:23.974401Z"},{"reviewer":"Michaelena Seals","starRating":"FIVE","comment":"I've been coming to Pearle Vision since August of 2024 with my three children. The front desk has always been very helpful and extremely courteous. The wait time if you have an appointment is very short and I like how they have the paperwork on a tablet. Today me and my children came to pick up my 15-year-old's glasses they were so helpful. Tway and another lady helped my son with his glasses. I asked if I could get an appointment Davyd immediately stepped in since no one was at the front desk and invited me to his desk to sit down and him and another lady there helped me get a same day appointment! I came back for the appointment and it was a guy that was there can't remember his name helping me until he went to lunch then Davyd and Tway helped me with pricing on a brand new pair of eyeglasses. They were patient as I picked out at least 4 pair of glasses. The customer service was Immaculate and I will definitely be back for further purchases as well. Thank you very much Pearle Vision for having such a house full of great staff. If I'm able to edit this review when my glasses come I will post them. Thank you again!","updateTime":"2025-10-02T19:04:23.537507Z"},{"reviewer":"Tiffany W","starRating":"FIVE","comment":"Emily was so prompt on getting things done and truly caring. I'm bummed I can't go to this location anymore but they are GREAT! A sweet gentleman helped me pick out the perfect pair about a year ago. Thank you and your team for all being so awesome!","updateTime":"2025-08-29T21:27:28.919733Z"},{"reviewer":"Lerone Ayuso","starRating":"FIVE","comment":"Fast and professional","updateTime":"2025-08-12T20:24:32.542860Z"},{"reviewer":"Kari Cordell","starRating":"FIVE","comment":"Glad I switched from the old Pearl version!","updateTime":"2025-08-11T05:23:57.079205Z"},{"reviewer":"Key World","starRating":"FIVE","comment":"All of the staff are amazing especially Tway. They always deliver excellent customer service. I have been going here for over five years with my family and every time they treat us good. They know us by name. I recommend their services to everyone.","updateTime":"2025-07-29T02:49:42.990189Z"},{"reviewer":"Sara Kim","starRating":"FIVE","updateTime":"2025-07-27T04:00:05.388072Z"},{"reviewer":"paulette swindeman","starRating":"FIVE","comment":"My glasses looks great on me. Had different staff help with picking out glasses","updateTime":"2025-07-24T11:10:19.041533Z"},{"reviewer":"Gelufia893 Thao","starRating":"FIVE","comment":"Good service love they way they greet their costumer very well like treat it right and respectful.","updateTime":"2025-07-09T15:24:10.200115Z"},{"reviewer":"Jordan Johnson","starRating":"FIVE","comment":"Tway is great every time I go in there! Great service ! Fast and responsive. Highly recommend. 💪🏽","updateTime":"2025-07-01T14:42:16.248588Z"},{"reviewer":"Violet Mason","starRating":"FIVE","comment":"They work with you equally in order to get what you want.","updateTime":"2025-06-11T18:02:21.229245Z"},{"reviewer":"Eric Opkins","starRating":"FIVE","comment":"Great Experience!","updateTime":"2025-05-08T12:30:59.436130Z"},{"reviewer":"Beriadan","starRating":"FOUR","updateTime":"2025-05-06T18:05:56.084257Z"},{"reviewer":"Sela Cordero","starRating":"FIVE","comment":"Great place!!!","updateTime":"2025-04-23T18:52:06.015289Z"},{"reviewer":"Johnny Alexander","starRating":"FIVE","comment":"Superb, great staff, very helpful. Nothing but the best.","updateTime":"2025-04-03T06:54:01.950724Z"},{"reviewer":"Diane Michaels","starRating":"FIVE","comment":"The person who helped me was very kind and made it a good experience helping me pick out frames.","updateTime":"2025-03-01T02:55:49.929976Z"},{"reviewer":"Laura Marie Chapman","starRating":"FIVE","comment":"Very helpful, Great customer service!","updateTime":"2025-02-22T20:19:53.033410Z"},{"reviewer":"Michael Sullivan","starRating":"FIVE","comment":"Great experience 😃","updateTime":"2025-02-13T19:11:44.960427Z"},{"reviewer":"Fredia Ratney","starRating":"FIVE","comment":"Love the store, a lot of glasses to choose from, and the people are very amazing people.","updateTime":"2024-08-31T21:42:45.620172Z"},{"reviewer":"cas robertson","starRating":"FOUR","comment":"The customer service is amazing! I only had to knock off a star because there was a mistake with my glasses and I ended up waiting around a month and a half for my glasses, I’m pretty sure it was the people who shipped it out fault but it was one of those things. It’s really clean and the music is super good as well. :)","updateTime":"2024-08-11T10:48:46.866612Z"},{"reviewer":"Aleysha Torres","starRating":"FIVE","comment":"Excellent in fast service","updateTime":"2024-08-01T21:23:23.089884Z"},{"reviewer":"William","starRating":"ONE","comment":"thy don't go out of the way to help anyone","updateTime":"2024-07-15T21:14:15.345081Z"},{"reviewer":"Trish Palermo","starRating":"ONE","comment":"Not sure why the ratings are so high. Dr. Fay prescribed me the wrong rx. Went in for 2 re-checks, and he basically told me to decide my own perscription. I ended up using my 3 year old rx from my old eye doctor (but he was willing to approve it thankfully despite the fact that it was pretty different from his prescription)... The office staff is really nice and professional though.\n\nBut I would avoid Dr. Fay - he made me feel like I was high maintenance when he couldn't get my prescription right. He told me on two separate ocassions \"well your vision is good enough to pass a driver's test\" and didn't seem to care when I told him I was getting massive headaches, eye strain, my right eye had trouble focusing, my eyes were twitching, etc. I would go somewhere else. Pretty frustrating experience.","updateTime":"2024-06-13T16:35:12.958737Z"},{"reviewer":"Cory Jones","starRating":"FIVE","comment":"Great friendly staff very helpful","updateTime":"2024-04-08T23:20:39.582873Z"},{"reviewer":"Rae'Chelle Hall","starRating":"FIVE","comment":"They were very friendly to me and my daughter! She had a great experience!","updateTime":"2023-12-28T01:40:43.596477Z"},{"reviewer":"Christina Munoz","starRating":"FIVE","comment":"I've been going to this location for years upon years!! As long as this Pearl Vision is open, I'll be a very happy customer!! Every single last one of the employees goes above and beyond for everyone. 😊😁☺️","updateTime":"2023-12-20T08:08:17.238195Z"},{"reviewer":"Jo Anna Thomas","starRating":"FOUR","comment":"Omg the customer service is amazing, they pull you right in and help with whatever your requesting they are not afraid to speak with the customer that's in front of them..the wait wasn't long about time you breezing for glasses your next to see doctor..my glasses arrived less than a week and I am so excited to bring the new year with new glasses...this place is awesome","updateTime":"2023-11-20T15:29:57.659544Z"},{"reviewer":"Sumayo Mohamed","starRating":"FOUR","updateTime":"2023-11-20T14:03:27.346436Z"},{"reviewer":"Jasmine Brown","starRating":"FIVE","comment":"I really love this location! They are always nice, helpful and go above and beyond for my family. Thank you Midway Pearle Vision !","updateTime":"2023-11-15T23:23:55.550110Z"},{"reviewer":"Leticia Lopez","starRating":"FIVE","updateTime":"2023-11-01T15:17:39.684498Z"},{"reviewer":"Za-Neter Nefer-Ra","starRating":"FIVE","comment":"Amazing and quick service everyone was pleasant and professional! I was in and out in under a hour! Love the options they carry as well.","updateTime":"2023-10-13T17:50:58.188693Z"},{"reviewer":"Jazmyn Starks","starRating":"FIVE","comment":"Great customer service by Ken, helped me receive everything I needed for my glasses!","updateTime":"2023-10-13T16:07:53.415422Z"},{"reviewer":"Anna Vittori Siler (Princess)","starRating":"FIVE","comment":"I've been going thru Pearle for my eye care for decades. 3 yrs ago I began going to their University location. Last Friday I had to go in and pick out new frames since I totally crushed my last pair by sitting on them several times. Ken, not only put my order thru, but put a rush on them without me even asking & I was able to get them today!! An employee such as this needs to be recognized for the extra mile for a customer!! Tyvm for this man!!","updateTime":"2023-10-10T12:18:39.309448Z"},{"reviewer":"Lara Christley","starRating":"FIVE","comment":"Had a great experience working with Ken. He was the person I worked with both to order and pick up my glasses. He made sure they were adjusted well before I left.","updateTime":"2023-10-05T22:17:15.418587Z"},{"reviewer":"Shetira Reed","starRating":"FIVE","updateTime":"2023-09-18T04:07:07.027930Z"},{"reviewer":"Miracle Douglas","starRating":"FIVE","updateTime":"2023-09-06T17:53:06.968572Z"},{"reviewer":"Erica Holmes","starRating":"FIVE","updateTime":"2023-09-01T15:47:26.616133Z"},{"reviewer":"Meshi Mesh","starRating":"FIVE","comment":"Friendly and very efficient service!! Got my glasses same day!!","updateTime":"2023-08-31T18:15:33.176980Z"},{"reviewer":"Edward Styles","starRating":"FIVE","comment":"Very Fast Service and everyone is kind and funny.","updateTime":"2023-08-18T16:21:03.673360Z"},{"reviewer":"Indi San","starRating":"FIVE","updateTime":"2023-08-16T17:43:15.001895Z"},{"reviewer":"Gou Hab","starRating":"FIVE","updateTime":"2023-08-10T18:39:00.712249Z"},{"reviewer":"Amiah Roth","starRating":"FIVE","comment":"Awesome and friendly staff!! I was also very surprised by the fact that I got my glasses same day instead of 2 weeks out! 5 stars all around! Thanks guys!","updateTime":"2023-08-10T17:57:53.516472Z"},{"reviewer":"Tom Hoang","starRating":"FIVE","updateTime":"2023-08-09T00:28:28.621799Z"}]
