[{"reviewer":"Lakpa Sherpa","starRating":"ONE","comment":"(0 stars if I could)\nI had a very disappointing experience with Pearl Vision. Initially, I was told that both my lenses and frames would be fully covered by my insurance. Based on that, they processed everything and charged me for the glasses. I received my lenses two weeks later.\nThen, out of nowhere, I received an email in December saying I had an outstanding balance. When I called to ask about it, they told me my insurance didn't cover the glasses after all. I asked why I was told otherwise in the beginning, and they simply said, “We don’t know.” Apparently, it showed as covered at first, but later it didn’t.\nWhat’s worse is that they never informed me when they found out the insurance wouldn’t cover it. If they had told me earlier, I could have returned the glasses. I didn’t receive any communication until December, and by then, they were threatening to send my account to collections if I didn’t pay.\nI ended up paying the balance in monthly installments just to avoid further issues, but I will never go back to this company again. I would not recommend Pearl Vision to anyone.\nThis review is to create awareness and help others be cautious when dealing with this company.","updateTime":"2025-07-01T13:49:18.528656Z"},{"reviewer":"Keith Nelson","starRating":"FIVE","comment":"It was very good she was friendly made you feel like at home same as of the rest of people that shared the process of receiving new glasses","updateTime":"2025-06-09T21:41:00.731868Z"},{"reviewer":"corey Henkelman","starRating":"FIVE","updateTime":"2025-05-21T21:44:01.425086Z"},{"reviewer":"Sue Pladson","starRating":"FIVE","comment":"Emily and Liz went above and beyond to help me get my insurance figured out for me","updateTime":"2025-03-26T22:50:49.297390Z"},{"reviewer":"kristin sheldon","starRating":"FIVE","comment":"Nice place and everyone there is so helpful and knowledgeable about what my needs were. Only my second time there and will return for all my eye needs ! Thank you everyone at Pearl!","updateTime":"2025-01-12T13:32:56.140316Z"},{"reviewer":"Serena Barneson","starRating":"TWO","comment":"The doctors I have had appointments with have been very courteous, knowledgeable, and generally great. Unfortunately, my experience with the other staff has not been as great. Customer service is lacking at this location. Wait times are always long in the lobby. I was given store brand contacts, which is fine, but I wasn’t informed of this while I was in the store. After leaving, I realized my contacts were different than the trials I received which left me confused. After talking to Lisa, I felt very unheard and honestly her responses to my thoughts were very condescending. I left a message trying to explain that the trials look different than what I got and she responded with emails (instead of returning the call) with my prescription instead of hearing me out. After this I responded to her email with my thoughts again-with no response. I now understand that they are the same thing but her responses made me feel small and unheard. She didn’t once say anything about understanding my perspective or apologizing. A small problem turned into a communication disaster and I hesitate to return here in the future.","updateTime":"2024-11-05T21:58:24.672742Z"},{"reviewer":"lavonne kiser","starRating":"TWO","comment":"I scratched my lenses. So needed to get new ones. They called and said to bring in my frames. So I did the next day. They said 45 minutes. 1 1/2 hours later. They finally said oh we sent your lenses back. I asked how long!! It will around 3-4 weeks before they come back. Been waiting over 2 weeks this time!! No call no nothing. I live 45 minutes away. So disappointed. They didn’t even apologize. We have been coming here for years. I think it’s time to go some where else.\n\nPearlvision on 13th avenue in Fargo!!","updateTime":"2024-09-11T18:15:16.716564Z"},{"reviewer":"Kari Johnson","starRating":"FIVE","comment":"Dr. Koeppe is wonderful! I have been going to Pearle for years. From getting scheduled to ordering contacts everything is very easy and convenient.","updateTime":"2024-07-29T12:31:38.980310Z"},{"reviewer":"Chris Martin","starRating":"FIVE","comment":"Emma at Fargo ND Pearle Vision is extremely helpful and knowledgeable. She did a great job helping me find frames and also figuring out the best deal. She is friendly and personable, an asset to the company.","updateTime":"2024-07-09T21:03:10.121955Z"},{"reviewer":"Kody Watson","starRating":"ONE","comment":"Horrible customer service and stuck up management along with denial of my damaged property","updateTime":"2024-06-28T16:19:42.515683Z"},{"reviewer":"Lord Trey","starRating":"ONE","comment":"Cracked/Damaged my glasses lense. Refused to acknowledge their mistake and denied to replace/repair the damage. Poor/Rude customer service.","updateTime":"2024-06-27T22:30:50.160180Z"},{"reviewer":"John Ehlen","starRating":"FIVE","comment":"Super friendly and helpful staff. Wonderful visit for contacts and glasses.","updateTime":"2024-06-20T08:02:48.925600Z"},{"reviewer":"Janel grieger","starRating":"FIVE","comment":"I always get exceptional service here. I have been going here for the past 4 years and would highly recommend.","updateTime":"2024-06-07T21:42:00.311261Z"},{"reviewer":"Abbey Franco","starRating":"FIVE","updateTime":"2024-06-04T14:33:41.914855Z"},{"reviewer":"Sarah Kosienski","starRating":"FIVE","comment":"Today I came to pick up my new glasses. I was sad to be saying goodbye to my old frames but then Phil pulled out my new glasses and he told me that they looked great. He proceeded to adjust the frames. He got them perfect, absolutely perfect, in the first try. I have a small nose and he completely understood how tight, but not too tight, around the ears I needed. I was in and out in only 10 minutes! Next time I go I'm going to ask for Phil again. He was so great to work with!!!","updateTime":"2024-04-26T19:02:14.270379Z"},{"reviewer":"Mary Thrond","starRating":"FIVE","comment":"Emma was very patient working with me to find new glasses. She showed me all of the latest styles and delighted in my ultimate choice. What a lovely experience!","updateTime":"2024-04-18T13:42:48.531506Z"},{"reviewer":"Steph Radle","starRating":"FIVE","comment":"They are always really nice and helpful! Rylan was able to quickly fix my glasses when I dropped in without an appointment, and that is so appreciated. Thank you!","updateTime":"2024-04-09T23:36:06.782486Z"},{"reviewer":"Robert Hillstrom","starRating":"FIVE","comment":"very thorough and prompt.","updateTime":"2024-03-05T22:36:14.563373Z"},{"reviewer":"Patrick Capp","starRating":"FIVE","comment":"replaced pads on nose piece free and right away, had bought frames elsewhere","updateTime":"2024-03-05T16:09:17.770800Z"},{"reviewer":"Crystal Grout","starRating":"FIVE","comment":"Went in for my appointment yesterday. I had top notch, friendly service from the minute I walked in the door. Special shout out to Megan who helped me pick out the cutest frames EVER. She was amazing to work with.","updateTime":"2024-02-14T13:30:45.653563Z"},{"reviewer":"Ron Sorvig","starRating":"FIVE","comment":"Always a great experience here. Staff are friendly, knowledgeable, and always asking if you have any questions or how they can help you. If there is a bit of a delay in your appointment, they always inform you why and how soon your turn is.","updateTime":"2024-02-06T20:49:03.402473Z"},{"reviewer":"Robert Stalcup","starRating":"FIVE","comment":"If there was a way to give a 10 star rating, Pearle Vision and Dr. Dubois would surely get it. I was more than a little apprehensive about my recent appointment but Dr. Dubois put me at ease and took the time to explain everything in detail and directed me to the best course of action. She is very personable and always has a smile on her face, she also enjoys giving me a bad time, I love it. Thank you for the great service and experienced help.\n\nBob Stalcup","updateTime":"2024-02-06T20:29:56.441948Z"},{"reviewer":"Beth Query","starRating":"FIVE","comment":"Great service and great products!","updateTime":"2023-11-15T22:51:39.822416Z"},{"reviewer":"Mike Stark","starRating":"FIVE","comment":"Pearle Vision in Fargo, ND is a place you get treated like family. Dr. Amy is one of the best.","updateTime":"2023-11-15T02:56:15.191837Z"},{"reviewer":"Shalon Benneweis","starRating":"FIVE","comment":"Very professional and they were able to catch things affecting my vision that another eye dr was not.","updateTime":"2023-11-09T18:57:52.257834Z"},{"reviewer":"Trevor Sott (TBird44)","starRating":"FIVE","comment":"Hello Pearle Vision,\n\nMy name is Travis Scott, I am writing to inform you about two of your employees, Phillis and Grace. Thanks to them I visited Pearle Vision 3 times in the last two months. They went above and beyond with their hospitality and customer service. Not to mention Phillis being so easy looking on the eyes. (continue reading to hear more about my experience)\n\nOne sunny day (because the sun always follows with me to a trip to Pearle Vision) I was driving on a low maintenance road. I was eating Burger King while traveling and happened to lose control and flip my car into the ditch. Thankfully Phillis and Grace so happened to be doing their daily tandem unicycling on the same road.\nWithout the thought of death, Grace rushed to my burning, flipped car. She broke the window with just one punch, was able to tear my seatbelt apart, and pull me out of the ditch safely. But, I was unable to breathe, for I was eating my #15 BK Foot Lettuce and it lodged in my throat from the collison. Grace again managed to save my life by giving me a tracheostomy (taught in first grade wumbology).\nAs Phillis was waiting on Grace to save my life. He noticed my left leg was dislocated at the hip and at the knee. Both big boy thumb toes were also dislocated so he took charge and inserted everything back into position. After he happened to fix my right contact. With the training provided at Pearle Vision, Phillis was able to see what was disturbing my vision without breaking a sweat. He swiftly took my contact out of my eye, repaired it with his spare paperclip he was hanging on to and the gum he had been chewing, disinfected the contact with his spare contact solution he keeps in his fanny pack (to be ready at all times of course), and put it back into my eye. This all happened in the time it took Grace to bring oxygen back to my body.\nSadly with all that happened my Oscar Meyer Weinermobile was not able to be rescued before it exploded. No worries for me getting back to Pearle Vision, so that Phillis and Grace could make sure that I had all my vision needs taken care of. Phillis happened to be traveling with his spare tandem triples unicycle. Who woulda thought Phillis would have used his 3-seater that day. We rode off into the sunset to Pearle Vision with a bond created that day so unbreakable even God himself fears the love we have for each other.\nPS you are both invited to my wedding (im not engaged)\nmy insta is t_sott40 if you want to rsvp","updateTime":"2023-10-13T22:44:13.876489Z"},{"reviewer":"Doreen Talma","starRating":"FIVE","comment":"Welcoming, warm and friendly staff, efficient, they know what they are talking about, helpful and very helpful. You should be proud of your staff.","updateTime":"2023-09-27T15:28:17.122716Z"},{"reviewer":"julie froemke","starRating":"FIVE","comment":"BEN USING PEARLE VISION FOR OVER 5 YRS. GREAT STAFF AND VERY KNOWLEDGEABLE","updateTime":"2023-09-21T18:48:28.184808Z"},{"reviewer":"Cecilio","starRating":"FIVE","comment":"Everyone was very helpful.","updateTime":"2023-09-12T21:19:32.148100Z"},{"reviewer":"Wayne Suchla","starRating":"FIVE","comment":"Dr. Schuchard is very thorough and explains everything well. The staff is friendly and helpful.","updateTime":"2023-09-11T22:01:22.756686Z"},{"reviewer":"Jerome Bailey","starRating":"FIVE","comment":"Grace was knowledgeable, friendly and helpful in helping me choose the right frame for me.","updateTime":"2023-09-11T21:34:39.499425Z"},{"reviewer":"Aubrey Phillips","starRating":"FIVE","comment":"They're friendly and helpful. During the eye exam they'll tell you what each machine does, for example, take a picture of the back of your eye. If you pick out a new pair of glasses they will help you find similar pairs to ones you like and tell you if they think it fits your face","updateTime":"2023-09-07T15:21:59.921261Z"},{"reviewer":"Rob Haugen","starRating":"ONE","comment":"Brought in my prescription to get a new pair of glasses to replace the ones that got broken. When the order came in found out they sent the wrong size 55 vs 57. Spoke with 2 people, one being the manager and they said they would reorder the correct size. Well, the incorrect size was sent again. They basically did nothing but send same incorrect size. Had the order checked, and the order was correct, but still sent the wrong size. Been a month now and still don't have the correct glasses. Now they are reordering for a 3rd time.......frustrating!","updateTime":"2023-08-28T15:40:07.500848Z"},{"reviewer":"Thomas Clusiau","starRating":"FIVE","comment":"Bonnie is very pleasant and helpful.","updateTime":"2023-07-26T11:35:05.000781Z"},{"reviewer":"Jackie Nicholson","starRating":"ONE","comment":"I have gone to Pearle Vision basically on a regular basis and it is not the same quality of customer service that it used to be. I went for a annual vision check so I could get my contact prescription renewed. Upon the exam I needed to get my glasses prescription updated so I did both. Checking out the person assisting me was going to charge over $1000.00. She refigured everything and I still paid over $800.00. Not only did it cost me that much they also submitted a claim to my insurance and got another $200.00 plus dollars. After receiving all of this for my glasses and contacts they send me a bill for contact fitting even though my prescription didn't change I was still charged for the fitting and even though I was never fitted with contacts. On top of that I never received the rebate form to submit to get a rebate on my contacts that I paid for a whole year. Very very disappointed in them and will go somewhere else. Basically had been going to Pearle Vision since 2001. Time to move on.","updateTime":"2023-06-23T12:53:10.284302Z"},{"reviewer":"Barbara Wendt","starRating":"FIVE","comment":"Been going toPearles for several years......good service, quality,product AND very nice staff","updateTime":"2023-05-01T02:00:40.959794Z"},{"reviewer":"heather morris","starRating":"FIVE","comment":"Dr. Dubois is not only thorough but seems to goes more in depth to make sure what I think is optimal vision is at the highest level possible. She is knowledgeable and approachable - no question is out of her scope. Her staff is wonderful as well. Not only are the knowledge about lenses - they are honest! I love that if I am asking their opinion on a frame, they are not afraid to tell me what they like or don’t as well as find the pair that is perfect!","updateTime":"2023-04-25T21:40:06.349783Z"},{"reviewer":"Emily Quinn","starRating":"ONE","comment":"The service here from the doctor as fallen since I first came here in 2018. The doctor never came to my room to do the exam and so I got up and left. High prices on frames/lenses with no way to get your prescription to take elsewhere. Some staff are friendly others are there for a paycheck and it shows.","updateTime":"2023-03-31T20:07:27.272613Z"},{"reviewer":"Elizabeth Thatcher-Adams","starRating":"FIVE","comment":"My husband, my 1 year old, and myself all had appointments. Everyone we spoke to was wonderful. They were patient, our doctors helped educate us on our eye health and what to expect or look out for for our baby. Picking out glasses I had help and good recommendations from a staff member, and they explained everything while we worked through options for the lenses. Very thorough, pleasant, and overall great experience :)","updateTime":"2023-03-05T22:36:07.720381Z"},{"reviewer":"Tayler Stewart","starRating":"FIVE","comment":"Staff is friendly and professional! I very much feel at ease whenever I have to venture there to get my annual check up.","updateTime":"2023-02-20T18:02:17.764651Z"},{"reviewer":"James Hammer","starRating":"FIVE","comment":"Dr Amy is great about explaining what she is doing and why. Yes the service is some times slow, but I have caused that when I have had an eye emergency. Turns out waiting could have cost me my vision permanently.","updateTime":"2023-01-24T22:57:42.056804Z"},{"reviewer":"Allie Grant","starRating":"TWO","comment":"Miss Lisa, if you don’t want to help customers with their eye vision issues, find a new occupation. Some of us, are doing our best at getting our health taken care of, some even have anxiety calling, you did NOT help. Your condescending tone & quick “yup” for a hang up, doesn’t seem fit of character for the rest of the staff that helped me there. Seriously what happened to ND friendly ?","updateTime":"2022-10-20T13:59:10.089578Z"},{"reviewer":"Peyton Jaxxon","starRating":"FIVE","comment":"Everyone was awesome 😎","updateTime":"2022-08-30T23:21:27.016402Z"},{"reviewer":"Jami Kolrud","starRating":"FIVE","comment":"Dr. Dubois is Amazing! Kind, caring, concerned and very detailed on what she is explaining, saying and honest ! Simply the best!\n:)","updateTime":"2022-08-22T01:09:28.571788Z"},{"reviewer":"Denise Gregor","starRating":"FIVE","comment":"Pearle vision Fargo is an great facility. Professional, kind, down to earth staff from the front desk to the optometrist. A+ staff and service","updateTime":"2022-08-17T03:07:57.269081Z"},{"reviewer":"Kelly Watson","starRating":"FIVE","comment":"Dr Kristen Schucard was extremely friendly, professional and made me feel very welcome! She listened to any questions I had and I felt like I was being taken care of. Overall would recommend her to others!","updateTime":"2022-07-14T13:45:04.686622Z"},{"reviewer":"Dan Gross","starRating":"FIVE","comment":"I along with my family been going to this vision center for many years. Always professional and affordable.","updateTime":"2022-07-10T21:16:56.804190Z"},{"reviewer":"Amanda Gruman","starRating":"FIVE","comment":"Easy to get into the eye doctor and glasses were fast to be made and shipped to the store. They answered all the questions I had. They took the time to help you too find the glasses and trying them on and adjusted them.","updateTime":"2022-07-08T03:16:47.110029Z"},{"reviewer":"Steve Roy","starRating":"FIVE","updateTime":"2022-05-20T01:34:56.723112Z"},{"reviewer":"agbaune","starRating":"FIVE","comment":"Was able to get clear prescription lenses put in some athletic sunglasses and was told by another place it was not possible. Whitney was great to work with.","updateTime":"2022-04-25T21:25:55.020515Z"}]
