[{"reviewer":"John Carpenter","starRating":"FIVE","comment":"Can't testify to how good the glasses are as I haven't received them yet.\nBut the office visit was great from all involved very helpful staff and dr was great.\nWill update on how glasses are after I receive them","updateTime":"2025-11-23T23:41:35.539714Z"},{"reviewer":"Jennifer Clark","starRating":"FIVE","comment":"Staff and eye doctor were amazing from the minute we entered Pearle Vision until we exited. Very professional and kind. Time efficient. They knocked out not just one of us but two! Thank you for your great and kind service.","updateTime":"2025-09-26T17:12:44.553832Z"},{"reviewer":"Harold Sargus","starRating":"FIVE","updateTime":"2025-06-27T00:21:41.813776Z"},{"reviewer":"Celeste Black-Harr","starRating":"FIVE","comment":"I stopped by this morning because my glasses had broken. I am not a patient at this location, I typically go to Pearle Vision on Dodge St. Raegen went over and beyond to assist me! Even though, my glasses were not fixable, she walked around the store with me trying to find a frame that would fit my prescription. She even called multiple stores to see if we could get an emergency pair of contacts since they did not have my prescription at this location. She was very communicative and followed up with me immediately! I really appreciate her customer service and willingness to go over and beyond for someone that's not even a patient at this particular location. 10/10 will probably switch to that location for all my ocular needs going forward.","updateTime":"2025-03-28T15:25:22.873378Z"},{"reviewer":"DEBBIE BROWN","starRating":"FIVE","comment":"I love the friendless, so helpful, honest feed back on how my glasses look on me. I would always suggest Pearl Vision","updateTime":"2024-12-11T01:23:34.254951Z"},{"reviewer":"Traci S","starRating":"ONE","comment":"I got my new prescription something wasn't right. I take them back in, come to find out they didn't order the correct frame and so the lens weren't right. I complained that something is wrong with the lens, the young lady said nothing could be done until I see the eye doctor to see if my prescription changes (I had them checked about 1 month earlier by this location). They kept my new glasses and won't do anything until I have my eyes checked. I schedule another appointment with the eye doctor, get a call today saying they want to move my appointment today due to they might be able to see me at the time scheduled because they are going to work me in between another family. DON'T SCHEDULE APPOINTMENTS IF YOU CAN'T MAKE THE APPOINTMENT TIME WORK. This has been scheduled for over a week, and if I can't be flexible because of their scheduling issue, then I can't be seen for another 20 days for a time that works. Most of the staff are not friendly, THEY don't make mistakes. When I asked for a full refund they didn't want to work with me. Stay away.","updateTime":"2024-08-26T20:59:53.582803Z"},{"reviewer":"Luap Nibgaoh","starRating":"FIVE","comment":"10 May 2024\nKatie, a technician at Pearl Vision, La Vista location, is the Pro's Pro!\nShe is highly skilled in repairing glasses, has excellent customer service skills, and is a huge asset to the company!","updateTime":"2024-05-10T15:03:23.326505Z"},{"reviewer":"Pablo Valadez Cortes","starRating":"FIVE","comment":"Good experience all around","updateTime":"2024-02-16T22:15:36.793950Z"},{"reviewer":"Doug","starRating":"FIVE","comment":"Always have good experiences here","updateTime":"2024-01-16T15:48:10.470088Z"},{"reviewer":"Michael Short","starRating":"FIVE","comment":"Great service !","updateTime":"2023-10-28T12:00:07.899907Z"},{"reviewer":"Therese W","starRating":"THREE","comment":"I have been going here for a couple of years. The doctor is nice, but can be a little chatty, which is a problem since I work during the day. You show up and it takes them about 10 minutes before they take you back for the pre-screening, even when you are the first patient of the day. I ordered glasses, it has been a month and still no glasses. It wasn't until I really pushed, this being my 3rd call, they called the lab and they said there was an issue along the way and had to start over. Poor communication and lack of concern that people work during the day and need to get back to work. I will have to reconsider if I continue to go here or if I move to a new place.","updateTime":"2023-08-11T15:30:28.567572Z"},{"reviewer":"Deb Dellutri","starRating":"FIVE","comment":"John H goes above and beyond normal customer service to take care of his clients!","updateTime":"2023-06-03T12:53:23.150920Z"},{"reviewer":"Pure Masta","starRating":"FIVE","comment":"Very friendly staff","updateTime":"2023-01-08T16:32:44.655352Z"},{"reviewer":"Living Water Creations","starRating":"FIVE","comment":"Helpful friendly staff, knowledgeable, cleanly, and convenient. Highly recommended.","updateTime":"2022-12-21T23:09:54.652059Z"},{"reviewer":"Kyle “Kapo” Koeller","starRating":"ONE","comment":"Waited 50 minutes, no update on the wait, then left. Terrible! Meanwhile the receptionist is blabbering for 30 minutes about the pizza she is going to order. SHOCKER: NOBODY CARES ABOUT YOUR PIZZA!","updateTime":"2022-12-07T18:20:45.307536Z"},{"reviewer":"jack cuff","starRating":"FIVE","comment":"Very happy with the care and concern demonstrated by Dr. Krysl and his staff.","updateTime":"2022-11-23T01:37:49.187799Z"},{"reviewer":"Travis Smalley","starRating":"FIVE","comment":"The eye exam was very thorough. Great explanations were given throughout the process. Pricing was described clearly.","updateTime":"2022-10-24T21:33:01.159987Z"},{"reviewer":"Ann c","starRating":"FIVE","comment":"Very professional and courteous! Would recommend","updateTime":"2022-08-07T00:32:48.716458Z"},{"reviewer":"P Ranburger","starRating":"FIVE","comment":"Called and got an exam on the same day. Quick, clean and friendly exam. When I came in for my contact follow up, I had SUPERB service and decided to get glasses. It was a no pressure sale and was seamless. So much so, I took my wife in the next day to purchase a new pair.","updateTime":"2022-06-05T02:53:42.125107Z"},{"reviewer":"Michael Sierra","starRating":"FIVE","updateTime":"2022-05-10T16:32:46.355129Z"},{"reviewer":"Kipp Tyborski","starRating":"FIVE","comment":"The eye doctor is friendly and does an outstanding job explaining all of the test results","updateTime":"2022-04-14T23:02:12.600801Z"},{"reviewer":"Abc","starRating":"ONE","comment":"I made an appointment I have United healthcare through Nebraska Medicaid their website says they accept both United healthcare and Nebraska Medicaid. So I show up to my appointment only to find out that they actually don’t except united healthcare plans through Nebraska Medicaid. I was turned away which shocks me The young lady at the front desk didn’t even try to sell me on any kind of deals that they had going on any promotions maybe for an eye exam, eye glasses nothing I was just told to go elsewhere. Of course this infuriated me because I am a stay at home mom and I had to bring my one-year-old with me because I couldn’t find anyone to watch her for the appointment. So I had to lug my one year-old and myself out in the cold just to be turned away.","updateTime":"2022-01-21T17:45:38.267921Z"},{"reviewer":"Jeff Harwood","starRating":"FIVE","updateTime":"2022-01-15T22:23:52.756763Z"},{"reviewer":"Judie Vanness","starRating":"FIVE","comment":"Liza and Maria are professional and helpful today.","updateTime":"2021-11-09T21:55:07.707502Z"},{"reviewer":"Kam B","starRating":"FIVE","comment":"The staff is very helpful. They have a good selection of glasses.","updateTime":"2021-10-09T02:08:48.971940Z"},{"reviewer":"Tina H","starRating":"FIVE","updateTime":"2021-08-31T04:07:04.477393Z"},{"reviewer":"Mary Wollor","starRating":"FIVE","comment":"Excellent service, very efficient and professional staffs. Their glasses are beautiful and of high quality.","updateTime":"2021-05-13T22:42:22.078889Z"},{"reviewer":"Stephanie Campbell","starRating":"FOUR","comment":"The customer service is well worth the wait. The African American associate is A1 she has a welcoming personality and she is very professional. Great Job!!","updateTime":"2021-03-14T20:16:19.303292Z"},{"reviewer":"Tim Martin","starRating":"FIVE","updateTime":"2021-03-08T10:57:46.853875Z"},{"reviewer":"tyrone kartchner","starRating":"ONE","comment":"Very bad experience!!! First of all the doctor had me return for 3 additional visits each over 30 min long for contact trial pairs... A little overboard but OK he wants my vision to be perfect.... Then i got sick with covid really sick missing almost 4 months of work. So now im feeling better i want to finish getting my contacts.... NOPE!!! Its been to long... but not long enough for my insurance to reset so i have to pay again out of my pocket for the same prescription that the doctor never finalized even though they have the same sample pair (ordered for me) sitting at there office. Wont lete have them wont let me order contacts. Unless i PAY AGAIN... so im paying twice for 1 prescription. NO THAT DOESN'T WORK FOR ME. I would rather pay someone else then give them any more of my money. Then there's the overpriced glasses i received from them 6 months ago that still won't sit on my face right. Completely warped from the moment i got them even after they \"adjusted\" them. I would stay away.","updateTime":"2021-03-04T22:55:14.256278Z"},{"reviewer":"Kyler Dowling","starRating":"ONE","comment":"They never get my Rx right. My glasses dont fit and they hurt my face. I would go somewhere else if my insurance let me.","updateTime":"2021-02-20T16:24:10.439502Z"},{"reviewer":"Angie Conant","starRating":"FIVE","updateTime":"2021-02-07T22:21:20.708222Z"},{"reviewer":"Tim Wilkinson","starRating":"FIVE","updateTime":"2021-01-21T18:44:17.851445Z"},{"reviewer":"Jeff Harwood","starRating":"FIVE","comment":"Great staff and great service. Highly recommend!","updateTime":"2020-10-10T01:55:56.527347Z"},{"reviewer":"DogWater Actual","starRating":"THREE","comment":"Was told my sons glasses were in went the next day to pick them up, however was never told hey we are closed from Saturday till Tuesday because of labor day. so made the 25 min. drive for nothing","updateTime":"2020-09-05T18:34:10.021617Z"},{"reviewer":"Nadine Holtz","starRating":"ONE","comment":"Refused to see my daughter when we arrived For our appointment because we were 8 mins late and their cut off is 10 mins. It was storming outside so our drive time was slower.They in no way made us feel welcome they were Rude and I will not be recommending them to anyone","updateTime":"2020-07-29T22:24:10.855965Z"},{"reviewer":"Kevin Turner","starRating":"FIVE","comment":"Best customer service ever. They never let me down.","updateTime":"2019-07-17T21:03:23.396901Z"},{"reviewer":"Leah Damiani Strain","starRating":"ONE","comment":"Don’t go to this place! I came to the clinic for contacts and glasses. The contacts prescription was wrong, so I had to have new contacts ordered. The new contacts were cheaper. However, when I asked for the difference of the money back, I was told it would be a credit to my next purchase at the office. I asked if the refund could be applied to my glasses purchase, and the office manager was quite rude and repeated “the next purchase” to me. So basically, they can screw up your prescription, but you have to pay for it! Bad bad business. I usually don’t write bad reviews, but want to protect other customers because, basically, you have to pay for their mistakes.","updateTime":"2019-05-10T13:12:53.694702Z"},{"reviewer":"Heide Butts","starRating":"FIVE","comment":"We love going to this Pearle location. Stacey is always welcoming and knows how to interact with our kids. The DRs are fantastic too. Location and hours are perfect for us!","updateTime":"2019-03-18T18:46:25.116737Z"},{"reviewer":"Samantha Baker","starRating":"FIVE","comment":"This place has great selection on glasses and friendly customer service. They are very personable people, even remembering my name when I stopped by without an appointment. I have recently moved but still go to this one even though there’s a closer Pearle Vision to me now!","updateTime":"2019-03-05T00:34:23.634935Z"},{"reviewer":"Sam GS","starRating":"TWO","comment":"Couldn't determine whether they could cover my exam until I was already half way through my paperwork. Wasted a lot of time considering I thought that when I provided my info beforehand that they'd actually look into it.","updateTime":"2018-11-24T16:37:23.102041Z"},{"reviewer":"Greg D","starRating":"FIVE","comment":"Great place, my kids love going to see \"Dr. John\".","updateTime":"2018-01-31T13:35:45.619Z"},{"reviewer":"Teri Heim","starRating":"ONE","comment":"I would not recommend if you need glasses quickly. When I lost my glasses and needed a new pair quickly, I waited over two and half weeks when I was told they would take \"about a week.\" When my daughter broke her frame we were told the identical frame was in stock and the glasses could be fixed in less than a week. Three weeks later we were still waiting and were told that Pearle had to wait for the frames to come in \"from overseas.\" After the frames finally came in, we had to wait another week to put the lenses in. Will never go back.","updateTime":"2018-01-17T21:41:59.530Z"}]