[{"reviewer":"Cathy Ollis","starRating":"FIVE","comment":"Nicole was a big help in helping me choose new frames. I always have a hard time deciding and it usually takes me a long time, Nicole’s expertise & sense of style was very helpful. She was friendly, happy & a pleasure to work with.","updateTime":"2026-03-09T01:06:07.912794Z"},{"reviewer":"Jenny Le","starRating":"FIVE","comment":"Went in to ask about repairs and Mike fixed mine within 20 minutes! So kind and helpful.","updateTime":"2026-02-28T17:23:54.166112Z"},{"reviewer":"David Araya","starRating":"FIVE","comment":"Nicole was really nice and helpful.","updateTime":"2026-02-27T23:11:44.832410Z"},{"reviewer":"Gregory Fritz","starRating":"FIVE","comment":"This place is awesome the staff was amazing!","updateTime":"2026-02-13T00:08:03.806660Z"},{"reviewer":"Miranda Stone","starRating":"FIVE","comment":"Everyone is so friendly and informative, I had an excellent experience here!","updateTime":"2026-02-09T21:23:23.251159Z"},{"reviewer":"Mehmet Kirbas","starRating":"ONE","comment":"They changed my appointment 3 times. 1 hour ago, my last appointment was cancelled. 🤦🏻‍♂️","updateTime":"2026-02-07T16:04:34.728040Z"},{"reviewer":"joel alston","starRating":"FIVE","comment":"The service & professionals there were 100%.excellent. The staff helped me moments to closing. I am truly appreciative for all they did. Thank You 😊","updateTime":"2026-02-03T23:31:38.858915Z"},{"reviewer":"Mia","starRating":"ONE","comment":"Overbooked, doctor Lherisson didn’t care about patient wait time. Didn’t do a good job with exam or patient care. Had me waiting while she took 4 other patients in between my appointment!! Took over 2 hours to do a standard eye exam for contacts and glasses. Sandy the manager was remorseful and attempted to help but nothing could be done as it was the doctor who chose to make me wait hours and did a poor job! Didn’t get much info about my exam, recommendations based on medical advice, or a confidence that my prescriptions are correct. Go anywhere else!!!","updateTime":"2026-02-01T13:20:13.523914Z"},{"reviewer":"Michel Humphries","starRating":"FIVE","comment":"This place runs like a well oiled machine. Quick check in, little wait time to get an exam. Sandy and Nicole are great and efficient.","updateTime":"2026-01-30T21:29:36.662618Z"},{"reviewer":"Kalpesh","starRating":"FIVE","comment":"I’ve been getting my glasses done here because the support is great. Mike was fantastic! He fixed my broken glasses today in no time and they fit perfectly afterward. The whole experience was quick, easy, and genuinely professional. Highly recommend!","updateTime":"2026-01-25T04:14:02.238872Z"},{"reviewer":"Maria Styczynski","starRating":"FIVE","comment":"I have been coming here for years and always have had an amazing experience. The staff is always professional, helpful and always accommodating when I have an unexpected emergency. Would highly recommend.","updateTime":"2026-01-24T15:09:10.162436Z"},{"reviewer":"Mert","starRating":"ONE","comment":"My appointment was at 4:30 PM, but they saw me at 5:28 PM. And I left there at 6:08pm. Waiting more almost 2 hours with an appointment is not okay. They don’t respect your time. If you go there, plan to spend 2 hours.","updateTime":"2026-01-22T23:12:28.905508Z"},{"reviewer":"Just Live Out Loud","starRating":"FIVE","comment":"I went in to buy a new pair of glasses. Everyone in the store was lovely and very helpful with the entire process. From Louis to Jan to Mike, they were all a pleasure to interact with. I left buying a new pair of my favorite frames thus far. All thanks to the great assistance I received. Will recommend this store to all!","updateTime":"2026-01-22T01:29:23.955398Z"},{"reviewer":"Manish Bhatnagar","starRating":"FIVE","comment":"I stopped by to get my glasses fixed, and they did it quickly without asking any questions. I don’t buy my glasses here but we go to them for son’s eye checkup every year and they do a wonderful job always.","updateTime":"2026-01-19T19:00:23.656785Z"},{"reviewer":"Colin Dino","starRating":"FIVE","comment":"I went in with frames that needed repair. The whole staff was very welcoming and friendly. Sabrina did an excellent job of making my frames good as new! I would definitely return.","updateTime":"2026-01-17T18:38:30.523771Z"},{"reviewer":"Jodi Alvater","starRating":"FIVE","comment":"We have been coming to Pearle since my son was 3 and needed to get glasses. They were wonderful then and they are wonderful now. Since then my son, my husband and myself all go there for our eye exams and our glasses. Jan is amazing at knowing which frames will look best on you making the process as quick and easy as possible. Mike is a magician with helping us to maintain my son’s glasses. He is a 12 yes told boy, so as you can imagine mishaps happen. Mike is always kind and he is so good at what he does. I highly recommend going there…they are wonderful people and they great at what they do!","updateTime":"2026-01-16T13:46:41.284612Z"},{"reviewer":"Charlie Romero","starRating":"FIVE","updateTime":"2026-01-15T21:03:56.293848Z"},{"reviewer":"Tracey O'Connor","starRating":"FIVE","updateTime":"2026-01-13T21:18:48.970789Z"},{"reviewer":"Anuja Kothavale","starRating":"ONE","comment":"Zero stars if that were an option. Absolutely unacceptable experience.\n\nI had my first visit on November 21, 2025 at Pearle Vision for both glasses and contact lenses, and this has been one of the worst healthcare/customer service experiences I’ve ever had.\n\nDr. Mohit Kapoor is extremely incompetent. He gave me an incorrect prescription, increasing my power by almost 1 full point. Trusting him, I updated my glasses and contacts at Costco, only to realize I could not see properly at all. That’s when I knew something was seriously wrong.\n\nIt then took almost TWO WEEKS just to receive trial contact lenses—which were also incorrect. After calling Pearle Vision, I was scheduled for another appointment on December 15th. At that visit, the doctor admitted I could keep my old prescription, meaning I had no need to update my glasses in the first place. I had already spent over $250 unnecessarily, all because of their mistake. There was zero remorse from either the doctor or the staff. They actually made it seem like they were doing me a favor by offering a reevaluation.\n\nThey ordered two pairs of trial contacts and told me they’d call when they arrived. I waited. By December 28th, I still hadn’t heard anything. When I called, they casually said they were “backlogged.” I called again on January 7, 2026, only to find out they were closed (apparently Wednesdays are a surprise closure?).\n\nOn January 8, 2026, I finally received a call from Nicole saying my trial contacts were ready. I went in that evening, only to be made to wait over 20 minutes while they searched for them—because they couldn’t find them. During this time, they repeatedly questioned whether I had actually received a call. I had to show my phone call history just to prove it. Still, no apology.\n\nAfter 25 minutes, they finally found one pair. When I asked about the second pair, Nicole dismissed it by saying it was “just a trial.” I had to explain to them that two pairs were ordered. They searched again and found the second prescription—but not the trial lenses. I was told I’d have to come back again.\n\nAt this point, I had been there over 40 minutes, on my FOURTH visit, and I was understandably frustrated. I told them they should not have called me if everything wasn’t ready. Instead of a sincere apology, I was met with a cold, dismissive attitude, including an older woman and a younger man giving me an intimidating, hostile stare for several minutes. The man then rudely asked whether I wanted to take the first pair or wait for the second—as if this situation was somehow my fault.\n\nI explained how much time and money I had wasted and said this experience would absolutely be reflected in a Google review. Only then did the woman soften slightly and offer that I could call back if the first pair didn’t work, and that they might provide a couple of additional pairs “as consolation.”\n\nAs of now, my contact prescription is STILL not finalized, and I still do not have the second trial pair.\n\nThis place gets **0 stars—or negative stars—**for competence, customer service, professionalism, and basic human decency. The doctor, the staff, everyone was awful. I strongly encourage anyone reading this to go literally anywhere else for eye care.","updateTime":"2026-01-10T01:03:17.774136Z"},{"reviewer":"Eunice Ramirez","starRating":"FIVE","updateTime":"2026-01-09T03:45:30.598751Z"},{"reviewer":"Meriam Stroock","starRating":"FIVE","updateTime":"2026-01-08T19:54:24.829997Z"},{"reviewer":"Tremaine King","starRating":"FIVE","comment":"Very helpful, very friendly , Nicole is the absolute best SO glad that I came out. I live about 40 minutes away an would come back every month if needed to.","updateTime":"2026-01-02T18:45:39.693937Z"},{"reviewer":"Sandy Sancho","starRating":"FIVE","comment":"What a great experience! Sandy was so helpful and addressed all my questions. Would highly recommend!","updateTime":"2025-12-22T21:47:16.565102Z"},{"reviewer":"Dara Winick","starRating":"FIVE","comment":"Awesome staff!","updateTime":"2025-12-22T17:24:46.388351Z"},{"reviewer":"Ashley Thompson","starRating":"FIVE","updateTime":"2025-12-22T17:24:38.610146Z"},{"reviewer":"Atulya Mani","starRating":"FIVE","comment":"All the staff is always extremely kind and warm.","updateTime":"2025-12-22T17:02:45.015697Z"},{"reviewer":"Kat Shi","starRating":"FIVE","comment":"Great service super nice!","updateTime":"2025-12-22T16:45:13.707665Z"},{"reviewer":"Dana Wiegand","starRating":"FIVE","updateTime":"2025-12-15T21:16:37.514161Z"},{"reviewer":"Chintan Brahmbhatt","starRating":"FIVE","updateTime":"2025-12-13T18:34:43.933278Z"},{"reviewer":"Sue H","starRating":"FIVE","comment":"Terrific experience with Dr and assistant.","updateTime":"2025-12-09T18:43:13.649033Z"},{"reviewer":"Sarah","starRating":"FIVE","comment":"Go to this Pearle Vision just to meet Nicole! She is the sweetest! We came unknowingly at closing time on Friday, and she told my 2 year old she would bring her munchkins when we came in the next morning. When we came in the next day, munchkins were awaiting her! So, so kind! She helped my husband and I pick glasses and prescription sunglasses. So helpful. Thank you Nicole!","updateTime":"2025-12-06T19:16:36.113053Z"},{"reviewer":"Mishel Vargas","starRating":"FIVE","updateTime":"2025-12-02T15:46:24.396910Z"},{"reviewer":"Basma Qazi","starRating":"FIVE","comment":"Great staff, everyone is so nice and knowledgeable. Jess, Erin and sandy helped me pick out a great pair. Dr. Fasihuddin is the best","updateTime":"2025-11-28T21:09:51.187173Z"},{"reviewer":"isabelle Lam","starRating":"FIVE","comment":"Had a routine eye exam appointment and was seen really quick when I arrived. Exam was done really thoroughly and fast. My doctor explained the image of my eye and explained what he was looking at to show how my eyes are healthy. Overall a great experience, was in and out in like 30mins.","updateTime":"2025-11-24T15:28:31.158246Z"},{"reviewer":"Rosa Peppe","starRating":"FIVE","comment":"Great experience, Sandy was amazing as was Dr. Kapoor. Made the experience painless!","updateTime":"2025-11-21T18:06:21.828037Z"},{"reviewer":"Stefanie Mosesman","starRating":"FIVE","comment":"Dr. Dana and the entire team are amazing!! I have a complex prescription and was impressed by Dr Sana's knowledge. She was so helpful. The entire staff was helpful!","updateTime":"2025-11-21T17:17:54.281319Z"},{"reviewer":"Srivamsi Talasila","starRating":"FIVE","comment":"Great place. Quick and efficient eye exam.","updateTime":"2025-11-21T16:42:36.184010Z"},{"reviewer":"Julia","starRating":"FIVE","comment":"Very efficient and the doctor was very knowledgable!","updateTime":"2025-11-20T22:30:38.789427Z"},{"reviewer":"Elizabeth Mercedes","starRating":"FIVE","comment":"ELLIE IS THE BEST!!!! super amazing customer service !","updateTime":"2025-10-31T15:55:40.559375Z"},{"reviewer":"Madison Meza","starRating":"FIVE","comment":"I had such a great experience Jess was so generous with her time and finding me the best glasses I need. It was so efficient and one of the best experiences I had in a very long time.","updateTime":"2025-09-30T15:07:27.096315Z"},{"reviewer":"Lulu Wang","starRating":"FIVE","comment":"Have been a customer of Pearl Vision for over a decade. It’s the quality of customer service and the products at Pearl that make me come back again and again. They are all very professional, experienced and nice to people. For example this Tuesday Elias at Pearl kindly helped repair my eyeglasses for free, very considerate to think for me how to save a costly manufacturer repair. Thank you!","updateTime":"2025-09-03T21:32:16.827197Z"},{"reviewer":"Beth Rossi","starRating":"FIVE","comment":"Jan is the best! She is friendly yet professional and always helps us select the best fitting frames that look good. She is a 10 out of 10!","updateTime":"2025-09-01T11:15:08.615977Z"},{"reviewer":"Jamie Mundt","starRating":"FIVE","comment":"Incredibly helpful and friendly staff, this team made the process of fixing my husbands glasses extremely quick and easy!","updateTime":"2025-08-30T02:21:31.212395Z"},{"reviewer":"Imran Hussain","starRating":"FIVE","comment":"My sun glasses' nose pads were broken. Elias at Pearle Vision fixed it and no charge. That was great service...thank you so much!!","updateTime":"2025-08-26T19:37:05.751485Z"},{"reviewer":"Irene Lieberman","starRating":"FIVE","comment":"Very professional staff. Received thorough exam with all details explained. Excellent service from Doctor Sana, Jan, Mike and Louis. I’m glad I came back.","updateTime":"2025-08-22T23:28:48.523228Z"},{"reviewer":"Thomas Fowler","starRating":"FIVE","updateTime":"2025-08-18T19:25:41.315599Z"},{"reviewer":"janice szabo","starRating":"FIVE","comment":"Excellent and professional! I brought my mother in for some help, and both Elias and Mike were very helpful in trying to figure out what the problem was with her vision. They even noticed I had dirty sunglasses and cleaned them while we waited 😊. Friendly staff, highly recommended.","updateTime":"2025-08-06T02:30:19.220347Z"},{"reviewer":"Amy Lee","starRating":"FIVE","comment":"All the staff in the Bridgewater location are great. My son had an issue with his glasses and stopped in without an appointment. Elias was extremely helpful and able to adjust his prescription onsite. Myself & my son are extremely thankful for Elias’s knowledge and quick help. We are very thankful for the Bridgewater location and will continue to recommend them to everyone.\n⭐️ THANK YOU ELIAS ⭐️ - You were such a HUGE help & my son said a pleasure to work with ⭐️","updateTime":"2025-07-31T23:50:45.775823Z"},{"reviewer":"Roger Grimm","starRating":"FIVE","comment":"I had a great experience dealing with Mike and Elias at Pearle Vision. They worked diligently to successfully repair my 1993 Ray Ban sunglasses that no other Eye Store would even try to including the Ray Ban store. I am very satisfied and highly recommend them. Thank you Mike and Elias for accomplishing something no one else could. Bernadette Grimm","updateTime":"2025-07-29T22:11:01.912104Z"},{"reviewer":"Sravani Railla","starRating":"FIVE","comment":"Visited to fix my dad’s glasses. They did a great job .","updateTime":"2025-07-22T17:45:34.390005Z"}]