[{"reviewer":"Gloria Margherito","starRating":"FIVE","comment":"I had the pleasure of dealing with Yvonne today. She was lovely and I was pleased with how quick they were able to repair my sunglasses. Great staff. So friendly and kind. Thank you.","updateTime":"2025-10-17T19:15:44.806156Z"},{"reviewer":"KATHERINE BERRY","starRating":"FIVE","comment":"I’m here with my 35 yr old son for his appointment and while waiting I have been listening to the receptionist both Patrice and rhianna conversations and mannerism on the phones are quite comforting, informative and patient. I spoke to Patrice when I called to tell her 22 was backed up and she was so cordial thanking me for calling and let me know they will wait for me don’t worry. They present who you need to encounter when calling an office or business of any kind . When I arrived I asked who did I speak to on the phone because she was so kind and patient it was Patrice. Our experience with eye doctor went well and seeking new glasses was successful.\nThank you Pearl Vision","updateTime":"2025-10-13T18:33:23.613197Z"},{"reviewer":"Jerome Bryant","starRating":"FIVE","comment":"Bill and Gabby as well as the whole staff was amazing.i never had service so prompt and polite.if you need glasses or anything else dealing with your eyes,don’t hesitate and go to them.they will take great care of you and your family.thanks again!\n\nfrom J.Bryant.","updateTime":"2025-09-24T21:15:35.068968Z"},{"reviewer":"Rachel F","starRating":"FIVE","comment":"I had a wonderful experience at Pearle vision, Dr Choe was very thorough in explaining everything with my eyesight and Jen helped me pick out an awesome pair of glasses. Can't wait to get my new glasses, highly recommend!","updateTime":"2025-09-21T12:21:09.671653Z"},{"reviewer":"Ashley Kreig","starRating":"FIVE","comment":"Pearle Vision is great!! They are super duper considerate.. I have a disability, they are always sure I’m okay, and am able to do things!! Even though they are redoing their building, it’s still clean and presentable!!","updateTime":"2025-09-09T14:06:14.643732Z"},{"reviewer":"Tara Cutalo","starRating":"FIVE","comment":"Jen was FANTASTIC! She was very thorough, explained my coverage, and picked out a gorgeous pairs of glasses for me. I appreciate all she did for me!","updateTime":"2025-08-26T14:40:34.789081Z"},{"reviewer":"Tess Namane","starRating":"FIVE","comment":"Went to get 3 pairs of eyeglasses repaired, 2 missing nose pads and 1 had a temple beak off due to missing screw. It was our first visit to Pearl and were greeted with friendly smiles, attended to immediately. The gentleman who repaired our eyeglasses was quick and thorough, and didn’t even charge us. Amazing goodwill - love how we were treated. This is customer service at its finest. We will be back soon to get new pairs of eyeglasses and shades!","updateTime":"2025-08-22T14:07:44.142458Z"},{"reviewer":"Julian Jacobs","starRating":"FIVE","comment":"Pearle Vision Springfield provides 5 star service every time. They provided the best glasses i have ever had and have always been excellent in helping me with all my optometry needs - i highly recommend pearle vison of Springfield","updateTime":"2025-08-20T19:13:40.058688Z"},{"reviewer":"SL","starRating":"FIVE","comment":"Pearle Vision on 22 in Springfield is the best! Great service and top notch specialists.","updateTime":"2025-08-14T13:24:43.208778Z"},{"reviewer":"Fred Silva","starRating":"FIVE","comment":"There is nothing to provide. They’re doing an awesome job as is I had a great experience going there.","updateTime":"2025-08-01T21:29:27.250013Z"},{"reviewer":"Madeline Zazzali","starRating":"FIVE","comment":"STAFF WAS WONDERFUL!","updateTime":"2025-07-31T13:49:59.555516Z"},{"reviewer":"Kirk Ahn","starRating":"FOUR","comment":"Came here before they started renovating and had to wait 30 mins to be seen by a doctor despite having a scheduled appointment.\n\nAltho the staff are very nice and made sure to take their time with me. Dr Choe is also very informative and calm.\n\nPlenty of free parking outside the building.","updateTime":"2025-07-17T20:55:04.660678Z"},{"reviewer":"Bass_ Groove9701","starRating":"FIVE","comment":"Patrice and the whole exam staff was very helpful!","updateTime":"2025-07-07T23:09:03.875252Z"},{"reviewer":"erwin fontanilla","starRating":"FIVE","comment":"They fixed my glasses in no time. Amazing.","updateTime":"2025-06-28T18:45:41.215183Z"},{"reviewer":"Thaiese Moore","starRating":"FIVE","comment":"Great experience. Staff was lovely as well as the doctors.","updateTime":"2025-06-28T17:26:51.843347Z"},{"reviewer":"Osei Lindsay","starRating":"FIVE","comment":"Very nice, very professional and they get you in and out very quickly","updateTime":"2025-06-20T17:25:55.448778Z"},{"reviewer":"bribri boowh","starRating":"FIVE","comment":"Miss.pearle is the best. I didn’t have any problems. I called as a walk in and everything went quick.","updateTime":"2025-06-06T15:17:39.470913Z"},{"reviewer":"Jaden Clarke","starRating":"FIVE","comment":"Ms. Jen was a delight to talk to and her guidance on selecting the right frames for me and my mother was stellar! Thanks for having us and giving us two great pairs of glasses!","updateTime":"2025-05-31T15:25:02.282129Z"},{"reviewer":"Allison Palcsesz","starRating":"FIVE","comment":"I had a wonderful experience with Yvonne. She is a true professional! She made my entire experience seamless. I will only come here and see her for all my eye care needs!","updateTime":"2025-05-17T21:48:19.253108Z"},{"reviewer":"Tanya Nogueras","starRating":"FIVE","comment":"Friendly and knowledgeable staff. Yvonne is exceptional!","updateTime":"2025-05-16T20:46:19.953628Z"},{"reviewer":"Ronnie Donis","starRating":"FIVE","comment":"Just wanna say thank you to all the staff at pearl vision for the great service Specially, to Daysi, Yvonne and Bill Great job","updateTime":"2025-05-16T17:45:35.532640Z"},{"reviewer":"My Name Is","starRating":"FIVE","comment":"The staff was very friendly and courteous.","updateTime":"2025-05-16T14:19:32.236526Z"},{"reviewer":"Nichole Dantoni","starRating":"ONE","comment":"Receptionists are very rude and never call back or hang up","updateTime":"2025-05-07T20:42:21.909543Z"},{"reviewer":"Michelle Lopez","starRating":"FIVE","comment":"Bought a frame of Tory Burch glasses and Jen was wonderful with assisting in choosing the best fit for me. Would highly recommend seeing her directly if visiting this location!","updateTime":"2025-04-28T23:19:13.420140Z"},{"reviewer":"Referee 583","starRating":"ONE","comment":"I visited this Pearle Vision location expecting to use my eyeglass insurance, as Pearle Vision is listed as an in-network provider. When I arrived, I was told that because this is a franchise location, they do not accept my insurance. This was never made clear ahead of time, and it completely wasted my time. On top of that, the prices here are extremely high compared to other optical providers. Very disappointing experience — if you’re looking to use insurance, do not come to this location.","updateTime":"2025-04-27T00:09:46.347835Z"},{"reviewer":"Rami Sarabi","starRating":"FIVE","comment":"Great service, they accommodated us as we walked in. The staff is pleasant and professional. Doctor Chen was great and Daisy was awesome","updateTime":"2025-04-26T19:17:23.776712Z"},{"reviewer":"Cece Chanel","starRating":"FIVE","comment":"Daisy is a sweetheart. She helped me and explained the whole process step by step and helped me picked out the perfect frames for my face shape. She is 10/10 i highly recommend her.","updateTime":"2025-04-02T23:17:55.237012Z"},{"reviewer":"Anna Dos Santos","starRating":"FIVE","comment":"Great service! Patrice was lovely and felt attended too very well","updateTime":"2025-03-28T17:03:26.454549Z"},{"reviewer":"Anaiya Mojica","starRating":"FIVE","comment":"Patrice Wheeler is amazing","updateTime":"2025-03-21T04:13:09.675889Z"},{"reviewer":"Julio Colon","starRating":"FIVE","comment":"Great atmosphere everyone was very helpful n friendly … the manager was awesome … I will refer all my friends n family 😊","updateTime":"2025-03-11T21:04:27.379793Z"},{"reviewer":"Steven Adams","starRating":"FIVE","comment":"This office really has such nice people. The front desk staff is great and the lady Patrice who was the tech is very welcoming and informative about my concerns.","updateTime":"2025-03-11T13:46:26.207895Z"},{"reviewer":"d davis","starRating":"FIVE","comment":"THE FOLKS AT PEARLE VISION ON ROUTE\nEAST 22 IN SPRINGFIELD ARE AMAZING.\n\nTHEY WELCOME YOU WITH THE SAME WARMTH AND HOSPITALITY WHETHER YOU NEED TO TRY ON AN ENDLESS NUMBER OF FRAME OPTIONS OR LIKE ME SIMPLY NEED A TEMPLE REINSTALLMENT ON AN EXISTING FRAME.\n\nTHEIR UNCANNY CUSTOMER SERVICE DISTINGUISHES THEM AS THE PLACE TO GO FOR ALL THINGS EYECARE.\n\nI THANK THEM FOR REWARDING ME & ALL CUSTOMERS WHO COME TO THEM WITH OUTSTANDING CUSTOMER CARE.\n\nBRAVO!","updateTime":"2025-03-10T22:12:07.781750Z"},{"reviewer":"Grace Fusco","starRating":"FIVE","comment":"What a great place friendly helpful staff and thorough exam and the selection of glasses is vast..glad I decided to go there and.ill be sure to go again","updateTime":"2025-03-10T16:42:51.521736Z"},{"reviewer":"Idania sánchez","starRating":"FIVE","comment":"(Translated by Google) a very comfortable place and has excellent service from Daisy.\n\n(Original)\nun lugar bien confortable . y tiene una atención excelente de parte de daisy.","updateTime":"2025-03-09T19:54:33.352234Z"},{"reviewer":"Sebastian Candi","starRating":"FIVE","updateTime":"2025-03-08T20:07:23.522568Z"},{"reviewer":"Jamesly FORTUNAT","starRating":"FIVE","comment":"Excellent","updateTime":"2025-03-08T19:41:00.314780Z"},{"reviewer":"glenn jones","starRating":"FIVE","updateTime":"2025-03-08T15:33:47.709435Z"},{"reviewer":"Pam Eltemawi","starRating":"FIVE","comment":"I recently had an eye exam at Pearl Vision and I am very pleased with my experience at this location. the exam was through and professional. Yvonne, was amazing, she truly made my visit exceptional. she was friendly, big smile and very knowledgeable - I truly felt she went above and beyond assisting me on selecting the right eyewear. they also have a good selection of glasses to pick from.","updateTime":"2025-03-08T00:26:40.751829Z"},{"reviewer":"Angelique Deleon","starRating":"FIVE","comment":"Easy to make appointment and staff and Dr's are very accommodating and patient! Affordable eye exam and variety of frames to select!","updateTime":"2025-03-07T23:06:57.288069Z"},{"reviewer":"Octobers Queen","starRating":"FIVE","comment":"Amazing to say the least! I got a chance to work with a women named Yvonne and she is the reason i will be coming back. She is patient, kind, and truly cares about the work she does. So many places try to get you in and out but here they truly take care of you. Thank you guys!!!","updateTime":"2025-03-03T22:51:51.271562Z"},{"reviewer":"Lisette Ferreira","starRating":"FIVE","comment":"Jen’s attitude, knowledge and professionalism made our experience quick and enjoyable.","updateTime":"2025-03-01T20:17:01.928029Z"},{"reviewer":"Claudia Liloia","starRating":"FIVE","comment":"Had a great experience at Peal Vision in Springfield . My mom had a medical emergency and I was able to get her in same day I called. Both the staff and the Dr were super helpful and very professional! Highly recommend this office!","updateTime":"2025-02-28T17:30:57.487618Z"},{"reviewer":"Thelma Reeves","starRating":"FIVE","updateTime":"2025-02-28T17:19:41.612267Z"},{"reviewer":"Emily Kantouros","starRating":"FIVE","comment":"I had a fantastic experience, Daisy was incredibly knowledgeable, patient, and kind throughout my visit, she helped me pick out the perfect frames and made the entire process smooth and enjoyable. Highly recommend","updateTime":"2025-02-24T22:25:48.293442Z"},{"reviewer":"thaises05","starRating":"FIVE","comment":"The staff is friendly and helpful. I was greeted as soon as I walked in. I did not have to wait long for my exam. The Doctor and staff was thorough in explaining the details of the exam process and the results. I would recommend.","updateTime":"2025-02-19T17:12:15.761111Z"},{"reviewer":"Chris Dunn Meynell","starRating":"FIVE","comment":"I went to get my eye checked as it was red and painful. The Dr Tony Hom was extremely professional and kind. I always find these things very distressing especially do things like the dry eye test. But he was patient and effective. Definitely impressed and look forward to seeing him again.","updateTime":"2025-02-11T00:03:17.996499Z"},{"reviewer":"James Butler","starRating":"FOUR","comment":"Please note store hours on Google and on Pearle Vision website are not accurate. Store opens at noon on all weekdays, not 10am.","updateTime":"2025-02-03T16:52:53.629236Z"},{"reviewer":"Lesley Parness","starRating":"ONE","comment":"Zero stars would be a better assessment. The first time, my reading glasses had lens that were yellow. I mean so yellow that they looked sunglasses. The second time, my reading glasses had my distance prescription instead. The third time, my reading glasses had the pupilary distance wrong, very wrong. A non-commital \"i'm sorry\" was all the staff there had to say. I would never go back to this Pearl Vision and I am suspect now about all of them because of the extreme carelessness and lack of professionalism they demonstrated. I was given a refund, but the whole ordeal took over two months!!! Stay away from this store - they don;t know what they are doing and they don't care!","updateTime":"2025-01-12T14:36:37.528372Z"},{"reviewer":"That one guy","starRating":"FIVE","comment":"I went to this doctor to get my eyes checked out. The people there were very professional. If you have trouble with your eyes, you should go here.","updateTime":"2025-01-06T22:01:49.713726Z"},{"reviewer":"Anjali Wadhwa","starRating":"FIVE","comment":"Everyone was very nice. They provided all options clearly and answered questions patiently. The doctor was very professional and thorough, and all the while making my daughter comfortable with the whole process","updateTime":"2024-12-20T17:16:39.935095Z"}]
