Pearle Vision Bridgewater

The service & professionals there were 100%.excellent. The staff helped me moments to closing. I am truly appreciative for all they did. Thank You 😊

Overbooked, doctor Lherisson didn’t care about patient wait time. Didn’t do a good job with exam or patient care. Had me waiting while she took 4 other patients in between my appointment!! Took over 2 hours to do a standard eye exam for contacts and glasses. Sandy the manager was remorseful and attempted to help but nothing could be done as it was the doctor who chose to make me wait hours and did a poor job! Didn’t get much info about my exam, recommendations based on medical advice, or a confidence that my prescriptions are correct. Go anywhere else!!!

I’ve been getting my glasses done here because the support is great. Mike was fantastic! He fixed my broken glasses today in no time and they fit perfectly afterward. The whole experience was quick, easy, and genuinely professional. Highly recommend!

I have been coming here for years and always have had an amazing experience. The staff is always professional, helpful and always accommodating when I have an unexpected emergency. Would highly recommend.

I went in to buy a new pair of glasses. Everyone in the store was lovely and very helpful with the entire process. From Louis to Jan to Mike, they were all a pleasure to interact with. I left buying a new pair of my favorite frames thus far. All thanks to the great assistance I received. Will recommend this store to all!

I stopped by to get my glasses fixed, and they did it quickly without asking any questions. I don’t buy my glasses here but we go to them for son’s eye checkup every year and they do a wonderful job always.

I went in with frames that needed repair. The whole staff was very welcoming and friendly. Sabrina did an excellent job of making my frames good as new! I would definitely return.

Zero stars if that were an option. Absolutely unacceptable experience. I had my first visit on November 21, 2025 at Pearle Vision for both glasses and contact lenses, and this has been one of the worst healthcare/customer service experiences I’ve ever had. Dr. Mohit Kapoor is extremely incompetent. He gave me an incorrect prescription, increasing my power by almost 1 full point. Trusting him, I updated my glasses and contacts at Costco, only to realize I could not see properly at all. That’s when I knew something was seriously wrong. It then took almost TWO WEEKS just to receive trial contact lenses—which were also incorrect. After calling Pearle Vision, I was scheduled for another appointment on December 15th. At that visit, the doctor admitted I could keep my old prescription, meaning I had no need to update my glasses in the first place. I had already spent over $250 unnecessarily, all because of their mistake. There was zero remorse from either the doctor or the staff. They actually made it seem like they were doing me a favor by offering a reevaluation. They ordered two pairs of trial contacts and told me they’d call when they arrived. I waited. By December 28th, I still hadn’t heard anything. When I called, they casually said they were “backlogged.” I called again on January 7, 2026, only to find out they were closed (apparently Wednesdays are a surprise closure?). On January 8, 2026, I finally received a call from Nicole saying my trial contacts were ready. I went in that evening, only to be made to wait over 20 minutes while they searched for them—because they couldn’t find them. During this time, they repeatedly questioned whether I had actually received a call. I had to show my phone call history just to prove it. Still, no apology. After 25 minutes, they finally found one pair. When I asked about the second pair, Nicole dismissed it by saying it was “just a trial.” I had to explain to them that two pairs were ordered. They searched again and found the second prescription—but not the trial lenses. I was told I’d have to come back again. At this point, I had been there over 40 minutes, on my FOURTH visit, and I was understandably frustrated. I told them they should not have called me if everything wasn’t ready. Instead of a sincere apology, I was met with a cold, dismissive attitude, including an older woman and a younger man giving me an intimidating, hostile stare for several minutes. The man then rudely asked whether I wanted to take the first pair or wait for the second—as if this situation was somehow my fault. I explained how much time and money I had wasted and said this experience would absolutely be reflected in a Google review. Only then did the woman soften slightly and offer that I could call back if the first pair didn’t work, and that they might provide a couple of additional pairs “as consolation.” As of now, my contact prescription is STILL not finalized, and I still do not have the second trial pair. This place gets **0 stars—or negative stars—**for competence, customer service, professionalism, and basic human decency. The doctor, the staff, everyone was awful. I strongly encourage anyone reading this to go literally anywhere else for eye care.