[{"reviewer":"M Noturbiz","starRating":"FIVE","comment":"From the moment I arrived I was greeted so kindly. From start to finish was an excellent experience. It was quite fast as well.","updateTime":"2025-11-13T23:35:15.819743Z"},{"reviewer":"TapTommy","starRating":"FIVE","comment":"The store itself is always clean, and appointments are always speedy. The real reason for my review is the customer service. While everyone has a different experience, I’ve had only good ones here. Chloe helped me over the phone rather easily, and was nice the whole way through. It may have been simple, but it was good service. Anybody looking for a place to shop for nice glasses with a friendly and speedy staff should definitely stop by!","updateTime":"2025-09-08T16:39:34.448173Z"},{"reviewer":"andrew ianazzi","starRating":"FIVE","comment":"The staff was friendly and very professional. The doctor answered all my questions.","updateTime":"2025-08-20T23:10:45.112467Z"},{"reviewer":"Helena Villanueva","starRating":"FIVE","updateTime":"2025-07-31T13:55:17.178871Z"},{"reviewer":"Vincent Pelosi","starRating":"FIVE","updateTime":"2025-07-05T15:15:37.311869Z"},{"reviewer":"Judith Parkington","starRating":"FIVE","comment":"Excellent. Service. Knowledgeable.","updateTime":"2025-03-04T17:07:18.720417Z"},{"reviewer":"Eddier Achury","starRating":"FIVE","comment":"Our experience with this eye care provider was outstanding!\n\nThe staff was not only professional but also genuinely caring, ensuring that both my family and I felt comfortable and well taken care of.\n\nThorough eye exams and personalized recommendations, the level of service exceeded our expectations.","updateTime":"2024-12-29T01:05:58.920526Z"},{"reviewer":"Suzie Tam","starRating":"FIVE","comment":"Always look forward to seeing Dr Rocher. He spends the time to explain your current condition, any recent changes and what to expect.","updateTime":"2024-10-11T17:39:19.274371Z"},{"reviewer":"grace Sinclair","starRating":"FIVE","updateTime":"2024-09-01T12:37:38.842180Z"},{"reviewer":"Bemba Balsirow","starRating":"FIVE","comment":"I have been going to Pearle Vision for over 25 years and I highly recommend them. Dr. Borchers is excellent and makes your thorough eye examination smooth and seamless. A huge shout out to the Pearl Vision Team!!","updateTime":"2024-08-31T21:58:18.969906Z"},{"reviewer":"Mark M","starRating":"FIVE","comment":"This Pearle Vision location and the people here are really great. Great service. Definitely my place to get glasses.","updateTime":"2024-07-06T18:49:53.799021Z"},{"reviewer":"Kenneth Henry","starRating":"FIVE","comment":"Thank you for another great experience. You have always been very accommodating and friendly. True masters of your craft.","updateTime":"2024-06-25T00:29:41.351444Z"},{"reviewer":"april kuebler","starRating":"FIVE","updateTime":"2024-06-15T22:23:12.742166Z"},{"reviewer":"Stephanie Gordon","starRating":"FIVE","comment":"Excellent staff! Really helpful and knowledgeable!","updateTime":"2024-06-15T19:33:25.503913Z"},{"reviewer":"Alexis Piatkowski","starRating":"FIVE","comment":"Best experience! They’re so efficient and have great customer service. Prices are affordable with my insurance. Would definitely recommend!","updateTime":"2024-06-15T14:49:05.477442Z"},{"reviewer":"Cory Fischer","starRating":"FIVE","updateTime":"2024-06-15T13:15:35.817222Z"},{"reviewer":"Amanda K","starRating":"FIVE","updateTime":"2024-06-15T12:56:09.327701Z"},{"reviewer":"Sarah VanValkenburg","starRating":"ONE","comment":"This place is actually a -100 stars.Dr Borchers is phenomenal!The rest of the place is a disaster.They don’t know how to navigate the insurance and literally pull you over the coals the day before your appointment to get them what they need or they threaten to cancel your appointment that was made weeks before. Straighten things out when the appointment is made instead of imposing last minute surprises on the customer.Technicians doing the tests are untrained and inadequate. I saw the technician doing 2 tests wrong and mentioned it.She thanked me for letting her know and instead of starting the test over, she just made the needed adjustment and continued where she left off and handed the doctor the results. He came in and told me my eyes had drastically changed and I promptly informed him that he may want to train his technician and have my tests repeated. I told him I saw the test being done incorrectly and it was just continued instead of starting over and inaccurate information was handed to him to make important decisions about my eyes and I have a real problem with that. A different technician repeated the tests and he said my eyes were fine. It was overly concerning. How many other people did she give the doctor inaccurate data for who are probably walking around with the wrong prescription. Then we move on to the exam with the doctor and it was flawless. He is exceptional. He gave me a prescription and I went out to the main area to buy glasses and things fell apart again. They sold me a pair of glasses I paid hundreds of dollars out of pocket for that were literally falling apart in my hands in less than 2 years. I went to them after 6 months with one side unscrewed and paint on the frames peeling. I was told I did not buy the one year $45 warranty when I bought the glasses so there was nothing they could do. When I asked why they didn’t tell me that at the time of purchase, the answer was “we must have forgotten”. Their mistake became my liability and they didn’t care. At the same appointment, I was purchasing prescription sunglasses. Right after learning that I got screwed from not having a warranty on my regular glasses, the lady tried to sell me sunglasses without the warranty coverage. I intentionally waited to see if she would offer it to me and I let her ring the whole order up and when she asked me for payment I asked if she put the warranty purchase on the order so we don’t repeat the same issue with the sunglasses if a problem occurs that I just went through with my regular glasses. She said said no I didn’t put it on your order. So, I made her redo the entire sunglass order and put the warranty coverage on it. A month later I had to return with the sunglasses because they were sliding up and down my face and wouldn’t stay on the bridge of my nose. They said they needed to be further bent to hug my face tighter.That lasted 1 week and they started sliding again.We repeated that process 5 times in 2 months and I finally told them I cannot keep coming back every week to have my glasses re-bent.There has to be a different solution.I went to 2 other eye glass stores to see if they could help me only to learn there is nothing that can be done.The 2 other places said they can re-bend them all they want to and it won’t work because the frames themselves are too big my face and will never be able to be bent enough to fit and not slide.I went back to Pearl Vision to let them know that 2 other places assessed my sunglasses and my face and concluded that the frames sold to me are too big for my face.The lady at Pearle Vision insisted they were correct and there was nothing further they could do.These were my first pair of prescription sunglasses that I was so excited to get them and I paid almost $600 for them only to never be able to wear them because the frames are too big and they will not stay on my face.Every part of their business is broken except the doctor.The front desk, the technicians doing the eye tests, the people helping you buy the glasses and the service when an issue comes up with the glasses.","updateTime":"2024-06-15T03:13:05.704556Z"},{"reviewer":"Omar Hussain (PaperMars)","starRating":"FIVE","updateTime":"2024-06-07T16:46:12.624934Z"},{"reviewer":"Krista Murgittroyd","starRating":"FIVE","comment":"Excellent experience! Great service! Very pleased and will be back","updateTime":"2024-04-09T00:23:30.392305Z"},{"reviewer":"Vincent Mattera","starRating":"FIVE","comment":"Dr. Borchers and staff are excellent 👌","updateTime":"2024-01-29T02:12:55.172555Z"},{"reviewer":"Cathy C","starRating":"FIVE","updateTime":"2023-11-04T20:23:14.588204Z"},{"reviewer":"Judy Lubov","starRating":"FIVE","comment":"Been a patient for over 20 years! I am always satisfied with Dr Borchers and his office. He is very professional very caring. I would highly recommend visiting this office. I go for a eyeglass and contact lens appointment every year even though I have moved out of the area, I especially travel to this office.","updateTime":"2023-10-23T21:32:40.644444Z"},{"reviewer":"Lois Palmisano","starRating":"FIVE","comment":"Dr Borchers was excellent as was all the assistants…..I would not hesitate to recommend Pearle Vision …it was an excellent experience 😋","updateTime":"2023-05-13T15:23:24.613142Z"},{"reviewer":"E. G","starRating":"ONE","comment":"Presented a $100 coupon off progressive glasses, that came with my EyeMed insurance. Kim refused it, said it stated \"see store for details\" and that was < you need to spend $500 out of pocket to redeem it !! >\nwent to lenscrafter location, and it was redeemed as it suppose to be.\n- Please don't issue/allow discount coupons unless you can honor it ! and if there is restrictions .. it must be posted on the coupon as well. Otherwise ... it is a scam and misrepresentation !","updateTime":"2023-04-26T11:15:13.697176Z"},{"reviewer":"SoonForward","starRating":"ONE","comment":"I have been going here for over 10 years. My 2 sons and my husband have also gotten their glasses here. Today will be my last time, congratulations you lost 4 customers due to the incompetence of the people working here. This is the 3rd time I have ordered glasses from this location and it just sits there, NO ONE calls to let you know that the glasses you have paid for in full has arrived. It’s sits there for weeks and no one seems to care to call customers. No sincere apology either. No regard for customers, no customer service training. There are just too many other places in this area to continuously endure this kind of incompetence and arrogance. It’s really a shame because this is a good doctor with a very unprofessional staff.","updateTime":"2023-04-15T17:23:33.887809Z"},{"reviewer":"Edward Klein","starRating":"THREE","comment":"Some non profit places do","updateTime":"2023-01-09T17:24:57.563996Z"},{"reviewer":"Liam Scully","starRating":"FIVE","updateTime":"2022-09-28T06:44:17.582560Z"},{"reviewer":"S T","starRating":"FIVE","updateTime":"2022-05-20T21:25:40.939440Z"},{"reviewer":"Nannette Zayas","starRating":"FIVE","comment":"Very professional","updateTime":"2022-05-02T22:14:47.284174Z"},{"reviewer":"Jenn Epstein","starRating":"FIVE","comment":"We have been going there for over 10 years. The front office is always lovely and the doctor is personable and just plain great. I would recommend anyone/everyone to go there.","updateTime":"2021-10-31T22:32:57.505707Z"},{"reviewer":"gennaro russo","starRating":"ONE","comment":"The exam with Dr Borchers was great as always. Personable, professional, and thorough (as was his assistant in doing the pre-exam testing)\nwould rate him 5 stars alone.\nHOWEVER\nNot being provided my Pupillary Distance (PD) by the rest of the staff is unacceptable.\nIs that supposed to make me want to purchase glasses from you? Such a simple thing to completely lose a family of customers over. Will pursue filing a complaint with a corporate contact and will post this review to other media I have access to. Shame. Their worry about me not purchasing their lenses and frames have insured I never will.","updateTime":"2021-10-12T20:07:29.442279Z"},{"reviewer":"Aziz Akin","starRating":"ONE","comment":"Last year I purchased a complete pair of glasses and lenses for myself and my daughter. Although I had scratch protection, over the course of the year my glasses still developed some scratches on the lenses. I had tried visiting the store but despite the sign on the window indicating they are supposed to be open they were closed. So finally I visited the store again today and showed them my glasses, and was told by the representative that I had purchased my glasses last June and the 1 year warranty had expired and that they could not help me. Basically my warranty had expired within days and they could not provide any consideration.\n\nThey are completely within their right to do this. However, I had purchased glasses in the past from Costco as well as Lens Crafters, and I have to say the customer service at both those merchants is so far above and beyond anything I have seen at Pearl Vision. I even had an instance where the nose pad had fallen off on a pair of glasses that I did not even purchase at Lens Crafters, where the customer service rep provided me with a new one and wouldn't even accept payment. Right after I left Pearl Vision, I drove to Lens Crafters and ordered a pair of prescription sunglasses from them. I had intended to purchase those sunglasses at Pearl Vision but after the relatively inferior customer service I did not.\n\nYou don't realize it until you need it, but that unconditional customer service provided by Lens Crafters and Costco is invaluable. You can purchase your glasses with confidence at these merchants because you know that whatever may go wrong they will stand behind their product and please you. Unfortunately that is not the mindset at Pearl Vision.","updateTime":"2021-07-01T17:41:38.036746Z"},{"reviewer":"Kyle Cyr","starRating":"FIVE","updateTime":"2021-06-16T21:23:15.929159Z"},{"reviewer":"Thomas Cooper","starRating":"FIVE","updateTime":"2021-05-30T13:47:36.139733Z"},{"reviewer":"Eric Solivan","starRating":"FIVE","updateTime":"2021-05-15T21:27:38.768364Z"},{"reviewer":"Lida DeNardo","starRating":"FOUR","comment":"Dr. Borchers and the staff at Pearl Vision are always very professional and thorough. My family and I keep coming back because they're the best.","updateTime":"2021-03-07T01:26:45.785232Z"},{"reviewer":"Donna Russo","starRating":"FIVE","comment":"Dr. Borches is very thorough and takes his time to answer your questions.","updateTime":"2021-02-28T23:30:09.830131Z"},{"reviewer":"Joe Favale","starRating":"FIVE","comment":"There is a lady who works there named Kim. She is beyond amazing and has been such a joy to know all these years. Her knowledge in the field is top notch and she always makes me feel like family when i am there. The technician there named Gary is always pleasant and eager to help me out. He never lets me leave until i am feeling totally comfortable. Dr. Ron took so much time and shows genuine concern for my needs and you can tell he truly cares. I have been wearing glasses my entire life and i feel like i struck gold with this place. Thank you for all you do!","updateTime":"2021-02-10T18:19:53.287642Z"},{"reviewer":"Ellen C","starRating":"FIVE","comment":"I received a very comprehensive exam from Dr. Borchers and he answered all my questions thoroughly. I was very pleased to learn my vision had not changed in a couple of years. The women in the front of the store were all very friendly and helpful. All in all, a great experience.","updateTime":"2021-02-09T22:49:28.729890Z"},{"reviewer":"Amanda Levine","starRating":"FIVE","updateTime":"2021-02-08T04:02:29.287074Z"},{"reviewer":"Lisa Manoy","starRating":"FIVE","updateTime":"2021-01-21T19:25:06.671527Z"},{"reviewer":"Karthik Ramachandran","starRating":"FIVE","comment":"Good place to get glasses","updateTime":"2021-01-12T18:14:20.840960Z"},{"reviewer":"Kenneth Reilly","starRating":"FIVE","comment":"Been a client for 15 years. Great people, great service!","updateTime":"2021-01-08T14:40:52.880061Z"},{"reviewer":"G F","starRating":"FIVE","updateTime":"2021-01-04T17:26:49.368331Z"},{"reviewer":"Carola","starRating":"FIVE","updateTime":"2020-11-16T01:57:22.574110Z"},{"reviewer":"adam zalewski","starRating":"FIVE","comment":"Doctor Ron B. Is Very thorough. Good selection of reasonably priced frames. Friendly staff. My family and I have been going there for years.","updateTime":"2020-08-20T21:40:29.813259Z"},{"reviewer":"Stacy Solla","starRating":"FIVE","comment":"I absolutely love this office! The drs & staff are very friendly & accommodating! My family of 4 is in & out in under 1 1/2 hrs. They run such an efficient office & there is never a wait. I really like supporting my local eye dr too. I highly recommend them!","updateTime":"2020-06-29T18:37:01.914417Z"},{"reviewer":"Amanda Marie","starRating":"FIVE","updateTime":"2019-11-30T00:42:55.678439Z"},{"reviewer":"Crystal Cermak","starRating":"FIVE","updateTime":"2019-09-07T14:42:21.229252Z"}]