[{"reviewer":"Marlene Gutierrez","starRating":"FIVE","comment":"(Translated by Google) Excellent service and very satisfied when I was helped 👌\n\n(Original)\nMuy buena atención y satisfaction cuando me atendieron 👌","updateTime":"2026-03-21T18:52:33.515036Z"},{"reviewer":"Michael Wilson","starRating":"FIVE","comment":"Just say my first visit was bad struggle for my previous accident A year later on my second visit, the manager and her team make sure I was comfortable from start to finish. Thank you so much excellent job Pearle Vison🤩🤩🤩🙏🏾","updateTime":"2026-03-21T18:23:23.133271Z"},{"reviewer":"Rameika Caviness","starRating":"FIVE","updateTime":"2026-03-20T18:02:27.269529Z"},{"reviewer":"marilyn zamorano","starRating":"FIVE","comment":"All the staff was very friendly good experience the doctor there is so awesome they don't take my insurance , but I still paid out of pocket cause I still like going there excellent service.","updateTime":"2026-03-20T15:59:34.583074Z"},{"reviewer":"Sonja Willett","starRating":"ONE","updateTime":"2026-03-20T15:08:18.031140Z"},{"reviewer":"Aria Crispe","starRating":"ONE","comment":"Appointment was at 11 AM didn't get seen till 12. Didn't leave the facility till almost 4 o'clock in the afternoon. Ridiculous. I've never had to wait at an eye doctor office longer than an ER. Terrible service.","updateTime":"2026-03-20T15:07:53.930258Z"},{"reviewer":"LaShell Garcia","starRating":"THREE","comment":"I have edited the stars only because the manager reached out to me and had me come in to see her personally. Although, she said it had to be me the way I positioned my glasses the first and second time when they took measurements or the frames I chose she did take the time to redo measurements and stated she would send them back to correct it to the right size which she said was a 27 and when I picked them up this time the lady explained since it was my first time wear them for a few days to get used to them and it worked so thank you to her and that’s why I’m moving the stars from one to a three. Although the manager called me and sent them back I didn’t appreciate her blaming me, my frames and speculating when she wasn’t there. Also, stated she would’ve told me that progressive wouldn’t work for me and this will be the last time she send them back. Like what!? No, you send them back until YOU get it right. That’s why I go to lens crafters never had an issue only was here because they accept my grandson’s insurance and they mentioned a $59 promotion to bring ANY frame and get progressive lens with anti reflection which i thought was a great price but now I see you get what you pay for.\n\nI have been notified twice that my glasses were ready for pick up and both times they were sent back because of the measurements for the progressive lens were not correct and this will be the 3rd time sent back with a different measurement, I’m yet to receive my glasses. I was told it could be my frame because it’s big which made no sense then I was told it’s probably because I’m not used to the glasses and just take them and try them, absolutely not! I was also told it could be I need a new exam and my prescription may have changed although I can see perfectly clear with my current glasses and sunglasses. After all that I was told the first two measurements were in correct and this time it’s correct. Is it a 25, 27, 31mm or something entirely different? Like get it together people because at this point it seems like they’re guessing. Hopefully the next text to pick them up, they’re correct. This is a huge waste of time and gas.","updateTime":"2026-03-19T18:17:20.452455Z"},{"reviewer":"lynn kerr","starRating":"TWO","comment":"The waiting was Long, my appointment was at 9:30 and they didn't call me back until 10:30 after I complained. Service was excellent but Iwas there for over 3 hours","updateTime":"2026-03-18T15:08:37.904222Z"},{"reviewer":"Terry Walton","starRating":"FIVE","updateTime":"2026-03-18T15:07:23.167686Z"},{"reviewer":"Nick Mcnally","starRating":"FIVE","comment":"Excellent service , had 3:30 appointment, and although the place seemed extremely busy I had my exam and out the door within about an hours time … thank you staff great job","updateTime":"2026-03-17T22:59:09.213779Z"},{"reviewer":"manuel carpio","starRating":"ONE","comment":"took 5 family members to get glasses one broke in 3 months call and they say no warranty everyone offer at least one year on the frame bad service","updateTime":"2026-03-16T23:39:01.733361Z"},{"reviewer":"Tahjah Reed","starRating":"FIVE","updateTime":"2026-03-16T03:13:04.947133Z"},{"reviewer":"Ratahjah Reed","starRating":"FIVE","updateTime":"2026-03-16T03:12:49.598265Z"},{"reviewer":"Adele Gardner","starRating":"FIVE","comment":"Dr. Suk was great. Informative and helped me with my allergies eyes. Leigh was absolutely wonderful and helped me get the best deal for my needs. Incredibly helpful.","updateTime":"2026-03-15T02:10:07.534382Z"},{"reviewer":"Janene Valle","starRating":"FIVE","comment":"It was a very busy day and the wait was long but all the workers were very courteous throughout the day with everyone, the music in the waiting room was great and they offered water, they were knowledgeable with my sister's intellectual disabilities and did an excellent job with testing her vision, my sister loves her new glasses and the wait was worth it, we both left very pleased and we'll return again.","updateTime":"2026-03-15T01:42:06.018540Z"},{"reviewer":"Tina Canania","starRating":"FIVE","updateTime":"2026-03-14T16:35:16.671412Z"},{"reviewer":"Vince E. Collins","starRating":"THREE","comment":"Who is my first time visiting this location My process felt a little chaotic in my wait time for eye exams we're long my entire visit was 3 hours however, I did feel like I got the necessary treatment and services I come for.","updateTime":"2026-03-14T15:26:20.642023Z"},{"reviewer":"Gemini7 KMB","starRating":"THREE","comment":"what time can I pick up my glasses today","updateTime":"2026-03-14T15:19:20.776780Z"},{"reviewer":"Ramiro Gardea","starRating":"FIVE","comment":"In and out no problem","updateTime":"2026-03-13T21:21:24.404931Z"},{"reviewer":"Daryll Hill","starRating":"FIVE","comment":"They addressed my needs immediately. Also, made my kids feel like they were their top priority, in made sure they really love their glasses by the time they left.","updateTime":"2026-03-13T16:13:57.354886Z"},{"reviewer":"Dean (Aloric)","starRating":"FIVE","comment":"Really nice experience. Everyone was welcoming and patient, and they helped me pick out frames without making me feel rushed. Everything went smoothly from start to finish.","updateTime":"2026-03-12T20:51:41.054648Z"},{"reviewer":"Sandra Dinkins","starRating":"FIVE","comment":"Professional and friendly staff","updateTime":"2026-03-12T19:48:13.269392Z"},{"reviewer":"Danielle Waldon","starRating":"FOUR","comment":"My Eye Exam Went Well. Just Took A Little Longer Than Expected. Thank You!","updateTime":"2026-03-12T02:15:13.918684Z"},{"reviewer":"Ronnie Beamon","starRating":"FIVE","updateTime":"2026-03-11T15:06:33.314674Z"},{"reviewer":"A Z","starRating":"ONE","comment":"Customer service over the phone, takes a very looooong time!","updateTime":"2026-03-11T00:22:05.241183Z"},{"reviewer":"Feona Gore","starRating":"FIVE","comment":"The technicians who I meet were very professional. Understood my needs. Thank you .","updateTime":"2026-03-10T16:20:04.007947Z"},{"reviewer":"June Allen","starRating":"FIVE","comment":"My experience was great the young lady that took care of me was very friendly,courteous , patient and helpful.","updateTime":"2026-03-08T01:34:33.462151Z"},{"reviewer":"DELORES TOWERS","starRating":"FIVE","comment":"I was greeting very we'll and not a long wait and many selections to choose from","updateTime":"2026-03-07T03:39:31.316975Z"},{"reviewer":"Ernie Vasquez","starRating":"FIVE","updateTime":"2026-03-06T22:38:28.809367Z"},{"reviewer":"Stefanie Toney","starRating":"FIVE","updateTime":"2026-03-06T20:30:33.070835Z"},{"reviewer":"Chris “Blue” Schaub","starRating":"FIVE","comment":"The staff at this location are so patient, thorough, and knowledgeable. By far, the most in-depth exam/follow up.","updateTime":"2026-03-06T18:48:10.903460Z"},{"reviewer":"christian gaudette","starRating":"FIVE","comment":"The staff was simply the best. Engagement,kindness and dedication to the job.","updateTime":"2026-03-06T16:12:42.952610Z"},{"reviewer":"Meena Dadlani","starRating":"FIVE","comment":"I had a very good experience in Pearl vision. It was my first time and everyone made my visit very comfortable. Desi, Kelly n Aireal were very helpful. I would recommend this store to all my family n friends.\nThanks Desi, Kelly n Aireal.","updateTime":"2026-03-04T23:18:50.597805Z"},{"reviewer":"Brayan Sanchez","starRating":"FIVE","updateTime":"2026-03-04T16:54:33.377282Z"},{"reviewer":"Bryan Sanchez","starRating":"FIVE","updateTime":"2026-03-04T16:54:22.211860Z"},{"reviewer":"Nancy Dombkiewicz","starRating":"FIVE","comment":"It was great everyone very polite and friendly love that they greet you as soon as you walk in and they walk you out they make sure all your needs are fulfilled took time with my frames and took time for me I will highly recommend your business thank you","updateTime":"2026-03-04T16:44:30.217113Z"},{"reviewer":"Dareal Hayes","starRating":"FIVE","comment":"It was fast and friendly","updateTime":"2026-03-04T16:07:40.895876Z"},{"reviewer":"La Mica Show","starRating":"FIVE","updateTime":"2026-03-03T20:17:52.501207Z"},{"reviewer":"Felicia Fessler","starRating":"FIVE","comment":"The N. Rainbow and Lake Mead location is clean and well maintained with a wonderful selection of frames. Dr. Linda Bayerkohler is an exceptional optometrist. She is warm, personable, patient, and explains things in detail. Marina was my optician. She was wonderful, knowledgeable, and helped me choose a fantastic frame. I highly recommend this Pearl Vision location.","updateTime":"2026-03-03T16:14:55.881149Z"},{"reviewer":"Alexa Rose","starRating":"FIVE","comment":"Surprisingly, clean and well lit establishment. Dr. Suk was a gem as we're all of the technicians. Get there early to fill out paper work. Extremely repetitive. I felt I was answering questions on the iPad that the technician asks, and then asks again in the rooms. Of course the usual, long wait time (i.e. Appt at 17:00, wasn't seen until 17:35). Other than that - I would definitely come back here as it was a great experience over all.","updateTime":"2026-03-03T16:08:06.012401Z"},{"reviewer":"Bobby Lyons","starRating":"FIVE","comment":"The Staff and the Doctors here are very attentive to your needs. They don't force anything or any sales. My Eye Doctor was very friendly and professional. I would recommend Pearle Vision.","updateTime":"2026-03-03T15:11:37.921617Z"},{"reviewer":"Karla Menjivar","starRating":"FIVE","comment":"(Translated by Google) Very satisfied with the service; the staff and the doctor treated me very well. I felt very comfortable.\n\n(Original)\nMuy satisfecha con el servicio me atendieron muy bien los empleados y la doctora me sentí muy bien","updateTime":"2026-03-03T14:12:28.244462Z"},{"reviewer":"Gail Franks","starRating":"THREE","comment":"The initial portion of the appointment was great. Within 10 min of arriving I was called for my exam. Within 30 min approximately my check up was over. It included glasses and contact fitting. Then I go out and wait to be shown frames. This wait was a min 45 min - 1hr. It then took about 30 more min in finding frames and paying. The workers were great as far as professionalism but I think maybe they over book. Other than that great. Also great deals on 2 pair","updateTime":"2026-03-02T16:21:52.373396Z"},{"reviewer":"Em E","starRating":"ONE","comment":"This place is horrible!. I went there 2 yrs ago and had the same experience. You wait forever to get an eye exam. They don't know how to schedule it seems. I had an appt at 1030. I didn't get out of there until 12:15pm. The exam rooms are small and cluttered. Feels and looks very dirty. Instead of looking at the glasses they have on display, they bring you dirty glasses on a trey to pick from. (They don't sanitize between clients) I picked a pair glasses, and was quoted a price. I paid the price quoted, and was told they'd be ready the next day. Today I receive a call stating I owe an extra 46 dollars for I didn't qualify for the lens. I said, \"how is that? I didn't get glasses last year, so I would qualify. My insurance pays for a new pair of glasses each year\" The rep couldn't give me an explanation. This is really shady! I asked to speak the to manager but was told she wasn't there. Stay away from this location.","updateTime":"2026-03-01T22:25:46.611960Z"},{"reviewer":"Jasmine Johnson","starRating":"ONE","updateTime":"2026-03-01T17:24:06.569176Z"},{"reviewer":"Shirley Banks","starRating":"FIVE","updateTime":"2026-02-28T20:13:01.098139Z"},{"reviewer":"tara kiper","starRating":"FIVE","comment":"I have been a customer of Pearle Vision for the last 4 years and the Customer Service here is impeccable. This visit i was assisted by Ricky, Eileen, & Leigh and I cant forget about the Optometrist Dr. Bayerkohler. I will continue to make the Rainbow location my choice for vision needs. Thank you all","updateTime":"2026-02-28T18:46:16.423558Z"},{"reviewer":"Jenneice Kendrick","starRating":"FIVE","comment":"From the time I walked into the crowded establishment, I was greeted with huge smiles and welcomed. Carlos was extremely busy, but he handled everyone with care and dignity. Leigh was the young lady who took care of me, and while being very professional, she did it like it is a breeze. The more she explained everything to me and how the process goes, I wanted work there myself. This particular experience with Pearle Vision has made me a spokesperson, I am telling everyone I know. I can't wait to show off my new Glasses. The entire store needs a raise, especially Leigh and Carlos.","updateTime":"2026-02-26T16:14:19.584081Z"},{"reviewer":"Morris Cuff","starRating":"FIVE","comment":"I was so very impressed with the assistance I received in fulfilling my needs.","updateTime":"2026-02-25T09:42:58.942285Z"},{"reviewer":"Ashley Hickman","starRating":"FIVE","updateTime":"2026-02-25T09:05:03.478634Z"}]