[{"reviewer":"Franciszka Misa","starRating":"FIVE","comment":"I have been going to pearl vision for many years and l am satisfied 100 % every time I had mine glasses done the staff is always pleasant. Specially the owner of the store..\nPearle Vision on west ridge rd in Rochester Ny.","updateTime":"2025-11-29T14:15:52.769025Z"},{"reviewer":"Laura Paduch","starRating":"FIVE","updateTime":"2025-08-01T00:30:06.795868Z"},{"reviewer":"Jenette Ortega","starRating":"FIVE","comment":"The kind people at the front end went above and beyond to find my insurance in the system when it did not come up at first. They were so nice and never once made me feel badly. They never rushed me when I was picking out frames and let me know ahead of time what my insurance covered. They have a great selection too. I could not be more satisfied.","updateTime":"2025-07-13T11:39:32.013968Z"},{"reviewer":"Sean Zadora","starRating":"ONE","comment":"I was not informed that they dropped my insurance, after I made an appointment. Very unprofessional. As a returning customer I should have been told of any changes.","updateTime":"2025-07-11T16:58:46.676664Z"},{"reviewer":"Max","starRating":"FIVE","updateTime":"2025-06-17T18:29:37.804344Z"},{"reviewer":"Sue Koester","starRating":"FIVE","comment":"Ellie that provided all my service was very pleasant and very knowledgeable.\nSpent a lot of time with me.","updateTime":"2025-05-09T22:36:00.785531Z"},{"reviewer":"Tilah Darby","starRating":"FIVE","comment":"Extremely professional staff. Kind and caring people! I’ll never go anywhere else for eye care","updateTime":"2025-02-10T15:11:37.569289Z"},{"reviewer":"Anthony Casserino","starRating":"FIVE","comment":"The customer service was outstanding. Fast and helpful.","updateTime":"2025-01-16T13:48:16.438772Z"},{"reviewer":"Judy Strassner","starRating":"FIVE","comment":"Great and fast service to buy glasses for my family.\nFriendly staff!","updateTime":"2025-01-10T21:55:14.207819Z"},{"reviewer":"Cynthia Vega","starRating":"FIVE","updateTime":"2024-12-29T07:41:46.172859Z"},{"reviewer":"Michael Gabriele","starRating":"FIVE","comment":"As soon as you walk in you are taken care of the are awesome","updateTime":"2024-12-14T12:23:01.925442Z"},{"reviewer":"Brandon La Sage","starRating":"FIVE","comment":"Good service as always when ordering contact lenses!","updateTime":"2024-12-12T22:49:34.363797Z"},{"reviewer":"Brian Beachner","starRating":"FIVE","comment":"Our while family has been going to the Ridgemont Pearle for years. Everyone is great to deal with.","updateTime":"2024-11-22T16:32:45.830277Z"},{"reviewer":"Cheryl Goodman","starRating":"FIVE","updateTime":"2024-06-07T21:21:33.966061Z"},{"reviewer":"CM","starRating":"FIVE","comment":"Pros: They are very nice. Very good people that work here. They do care for their customers.\n4/24: I had to do a new update the woman optometrist is the best she is definitely who we will see form now on or follow her wherever she goes.\nThe one girl at the counter though was so disappointing the girls w the glasses is a total sweetheart.\n\nCon’s: The other girl they have there however was talking about me when I went in for my appointment and my girls heard every word of it. Like why would you do that? I’m a mom asking questions for my kids. I was so nice too I just can’t believe that and in front of my daughters besides. That’s so unprofessional and so sad she did that. I’m so disappointed in that. There is no reason for this kind of behavior. I hope this makes it to that girl and she becomes aware. She’s very rude and on the phone she is too.","updateTime":"2024-04-24T16:36:21.845630Z"},{"reviewer":"Matthew Mondt","starRating":"FIVE","comment":"Dr. Hieu Tran was fantastic and Andreas was extremely helpful and both were very personable. I highly recommend them.","updateTime":"2024-02-07T14:44:29.266317Z"},{"reviewer":"Stewart Allen","starRating":"FIVE","comment":"I recently had the pleasure of visiting this vision provider\nMaking my appointment could not have been easier. The\nfriendly staff quickly arranged a convenient time for me to\ncome in for an assessment. I was treated like part of a family\nand felt like a truly valued customer. The doctor was friendly\nand pleasant. The equipment he used was state of the art and\ntook very little time to perform the necessary tests. Anderas,\nthe Optician, carefully went over my insurance benefits as\nwell as fitting me with a wide selection of glasses. He, too, was\nknowledgeable, friendly, and patient. Upon returning for my\nnew glasses, I had the pleasure of Devons company. She, too,\nwas very friendly and professional. This operation is a true\nexample of how a þusiness should be operated. I highly\nrecommend it to anyone looking for excellent customer\nservice.","updateTime":"2024-01-25T21:42:35.791634Z"},{"reviewer":"Susan Goodwin","starRating":"FIVE","comment":"Quick and easy. Staff very helpful!","updateTime":"2024-01-10T00:52:08.105376Z"},{"reviewer":"Donna Hecht","starRating":"FIVE","comment":"My husband and I walked in to PV today with a new script for me. The place ( I won't mention any names) we went to first was a horrible experience. My exam wasn't too bad but the lady that was supposed to be helping me find frames needs schooling in customer service! Our experience at PV was excellent! Helpful understanding, they listen to you but most of all they explain everything to you. They were awesome from the minute we walked in til the minute we walked out. Today is Friday, she said they'd call me in about a week when they're ready. I've heard other reviews that it could only take a few days If I get a call early in the week, that'll be great. Either way it's worth the wait.","updateTime":"2024-01-09T23:10:52.486236Z"},{"reviewer":"Albert Taylor","starRating":"FIVE","comment":"I've been buying glasses here for 14 years. Great place and fair when it comes to prices.","updateTime":"2024-01-05T21:39:57.031326Z"},{"reviewer":"Susan Staples","starRating":"FIVE","comment":"Wonderful customer service and very pleasant staff. They take their time, explain everything and never make you feel rushed. Great experience, and highly recommend!","updateTime":"2023-12-29T19:39:06.783097Z"},{"reviewer":"Michael Carey","starRating":"FIVE","comment":"Read the reviews, this place is legit. Here is why:\n- 100% Thorough eye exam. Dr. explains all questions.\n- Awesome selection of glasses.\n- They helped me select my glasses. I was alone and this is tough to do alone.\n- Great selection on ability to tint glass, etc. Competition stated this is not an option.\n- Very friendly staff, funny and you can tell that they like their jobs. Great environment.\n- Great warranty on lenses.\n- Amazing customer service. Great.....\nAnd most importantly.... They are cool with returns (within 30 days). No questions asked. I returned a pair today. I think they are more concerned about making a life long customer and they have me. Great experience. Well done.","updateTime":"2023-11-29T22:18:17.666257Z"},{"reviewer":"Cynthia Danner","starRating":"FIVE","comment":"I was very comfortable. THE SERVICE WAS EXCEPTIONAL","updateTime":"2023-10-06T22:05:46.721096Z"},{"reviewer":"Helica","starRating":"FIVE","comment":"After having a poor experience elsewhere, pearle vision was like a light in the dark! Very friendly staff and straightforward pricing. No scams like other places. No hidden fees. They let you know what each part of the glasses will cost. The frames are very stylish and trendy. There are some for everyone. Will be coming back again! Thank you so much pearle vision for having moral","updateTime":"2023-09-25T19:47:02.559608Z"},{"reviewer":"Jeremy","starRating":"FIVE","comment":"Wonderful place to get an eye exam, contacts, and glasses. Dr Tran is very knowledgeable, efficient, and friendly. All around great place and staff.","updateTime":"2023-09-22T16:27:35.222397Z"},{"reviewer":"Jess","starRating":"FIVE","updateTime":"2023-09-19T13:16:02.956406Z"},{"reviewer":"Jessica Sheffield","starRating":"ONE","comment":"The front dresk it's self was great the doctor it's self was absolutely the worst doctor I have ever had in my life he rushed threw the appointment and didn't pursue what I wanted no i have to pay out of pocket to go somewhere else i will not be back to this place ever again.","updateTime":"2023-09-08T22:29:33.474262Z"},{"reviewer":"john Lennon","starRating":"FIVE","comment":"Excellent service and greatest atmosphere anywhere!!!! Longtime customer.","updateTime":"2023-06-17T04:12:44.885598Z"},{"reviewer":"Janet Stevens","starRating":"FIVE","comment":"The Pearle Vision-Greece, Ny is the best. Very knowledgeable and helpful staff. Best selection of frames...and they always make sure that they have a selection of petite frames for people like me who need smaller sized frames.","updateTime":"2023-05-18T13:14:40.144964Z"},{"reviewer":"Zack Weissman","starRating":"FIVE","comment":"Been going here for a few years, everyone here is great.\n\nSeems like the staff have a great working relationship - the atmosphere is light and you can tell they work well together.\n\nDr Tran works FAST! There have been appointments where he greeted me at the front counter and took me all the way through the appointment himself. None of the BS where they check you in and then have you wait alone in the exam room for the doctor. Dr Tran is very attentive and communicates well when I ask questions, and he seems to be happy to discuss his field. My wife tried this place and didn’t like how fast he went, and I get that. It may feel like he’s rushing you through the appointment at times, but I really like the fast pace. When I’ve had concerns and questions, he does take the time to fully address them.\n\nOn occasion, the staff have gone above and beyond to help me out. Appreciate everyone at this location! Thank you!","updateTime":"2023-05-17T16:57:27.972622Z"},{"reviewer":"jerry d","starRating":"FIVE","comment":"Very friendly and super professional had time for me when I needed it. Great staff definitely where I'm going for now on","updateTime":"2023-05-16T01:51:18.013050Z"},{"reviewer":"Sampson Broome","starRating":"FIVE","updateTime":"2023-05-03T18:24:37.709221Z"},{"reviewer":"Bob Weekes","starRating":"FIVE","comment":"Dr. Tran was great! Efficient and professional.","updateTime":"2023-05-02T14:52:53.980692Z"},{"reviewer":"Deborah White","starRating":"FIVE","comment":"Very friendly staff and good service. I would highly recommend!","updateTime":"2023-03-28T23:09:51.544858Z"},{"reviewer":"Chayenne Colon","starRating":"FIVE","comment":"Best customer service the staff there were awesome.","updateTime":"2023-03-17T17:40:37.532149Z"},{"reviewer":"Jackie B","starRating":"FIVE","comment":"Everything was fast and efficent. Nothing is better than having your new glasses done right at the store.","updateTime":"2023-02-26T22:25:50.159278Z"},{"reviewer":"Brenda Spratt","starRating":"FIVE","comment":"Friendly staff and great selection of frames.","updateTime":"2023-02-14T19:41:59.423130Z"},{"reviewer":"Angel Jacson","starRating":"FIVE","comment":"Love this place! They are so thorough and have an amazing staff! Dr. Tran is awesome. He explained every aspect of the exam and what he was monitoring. Patiently answered all of my questions. The person helping me choose my new glasses was very patient. She asked what I liked and picked out perfect glasses matching what I was looking for. She asked the right questions, such as if I ever had to move my head up or down to view things better, so that she could have the exact markings that would be perfect for my glasses. I have always had a pleasurable experience at this office from the moment I walked in there, through my exams, ordering my glasses, and coming back in for an adjustment or tightening. I highly recommend this store and am sure I will be a customer for years to come.","updateTime":"2023-01-07T16:00:29.287442Z"},{"reviewer":"Mike Collins","starRating":"FIVE","updateTime":"2022-12-12T14:05:24.846609Z"},{"reviewer":"Haben Habte","starRating":"FIVE","comment":"The only thing bad about this place is that it is closed on Mondays. Other than that the people that work there are great, kind and very responsive. I had to change my appointment a couple weeks ago last minute and the woman on the phone understood and helped me find an appointment that works for me. I’ve been going here for about 2 years now, and love it.","updateTime":"2022-12-05T18:43:15.157908Z"},{"reviewer":"Rebecca Kroncke","starRating":"FIVE","comment":"Went to pick up my glasses and was treated great. They adjusted my glasses and placed an order for my contacts. It was quick and easy and everyone was super nice.","updateTime":"2022-10-17T00:26:48.085468Z"},{"reviewer":"Shaun DeVos","starRating":"FIVE","comment":"My order came in from Oakley incorrect (Oakley's fault) and the store assisted in the correction before I even got there and also offered special accomodations to make up for it. Great customer service from the staff and owner.","updateTime":"2022-07-08T15:21:52.211964Z"},{"reviewer":"Scereen Ennis","starRating":"FIVE","comment":"My experience at Pearl Vision was great. I got my contacts and I can see very well. Even though another doctor told me there is no contacts for me out there. Doctor Tran was patient and he took his time with me even though it took longer than most. I am far and nearsighted. The staff were amazing . Thanks Doctor Tran and staff members.","updateTime":"2022-07-07T21:42:58.427086Z"},{"reviewer":"Molly Marrocco","starRating":"ONE","comment":"I’m so disappointed; I initially came here for their customer service- about 1.5 years ago; it felt like a friendly, great place; then I called to schedule an appointment a year later and the employee was annoyed with me; not patient; not willing to help me process the information; passive/aggressive…it’s not hard to be patient, and kind with customers (but I do understand people have bad days); but then I called to speak with a manager about my experience and was shocked with his disinterest, lack of support for the customer or the loss of a customer; so I, a greece resident; have to drive to Webster for better quality care and respect;\nI would never recommend anyone; sadly I encourage others to leave for better care and customer service; these qualities do matter folks! Customer service is so essential!!!!!!!","updateTime":"2022-04-21T22:58:19.243230Z"},{"reviewer":"Anthony Marrocco","starRating":"ONE","comment":"Absolutely terrible customer service. Apparently supported by management as well. Complete indifference to loosing customers over employees rude behavior. Robinseye got the business instead which included eye exam, contacts, glasses, and sunglasses. The difference being they are polite and kind. Go see Lisa there. Stay clear of this place. How bad are you that a greece resident would gladly drive to Webster over your location for service….\n\nYou are correct, I’m NOT a customer. I didn’t say I was. However my wife is/was. She dealt with your extremely rude employee last night. I then called the place I go and got her in today. They took care of her. They are very professional, unlike your location. My wife’s name is Molly. She called today to talk about the situation and the manager wasn’t the least bit concerned about losing her business. If you have reading compression skills of any sort you can put my first comment together with this edit and see I wasn’t actually referring to myself. However your response is completely in line with your lack of professionalism at that location. Congratulations on proving my point.","updateTime":"2022-04-15T16:09:37.692820Z"},{"reviewer":"Devonte Johnson","starRating":"FIVE","updateTime":"2022-04-04T21:41:18.937721Z"},{"reviewer":"river visual","starRating":"FIVE","comment":"Nice people ,very helpful with glasses adjustments.","updateTime":"2022-03-31T23:42:40.513579Z"},{"reviewer":"Stephen Leone","starRating":"FIVE","updateTime":"2022-03-21T01:14:28.651546Z"},{"reviewer":"Dan Petrilli","starRating":"FIVE","comment":"Fantastic service and doctor. This is my 2nd visit and purchase and they make it so easy from start to finish. Prices and selection of products are very fair. When I need this sort of service I don't even look anywhere else, thank you Pearle Vision.","updateTime":"2022-02-21T00:23:10.017613Z"},{"reviewer":"Cynthia Spencer","starRating":"FIVE","comment":"This is the place to go! Dr. Tran is phenomenal he is thorough and very knowledgeable. The staff are all pleasant and professional very great service provided from the time I scheduled the appointment by phone to checking out when we finished with our visit. My son and I both enjoyed our visit. We both picked out glasses that suited our styles after our eye exam and I will be going here from now on. Thank you for excellent customer service, everyone Dr. Tran, the front desk staff, the techs that helped with the frames and lenses and everyone there that I didn't mention, thank you!","updateTime":"2022-02-13T14:23:27.294331Z"}]
