[{"reviewer":"Fritz Trinklein","starRating":"FIVE","comment":"The best eyeglass store on Long Island. Helpful, friendly, large selection and prompt service","updateTime":"2025-11-27T00:15:58.068423Z"},{"reviewer":"Rabbi Chanan Krivisky","starRating":"FIVE","comment":"Highest recommendation.\nI have been going to Dr. Hans since my previous optometrist retired and recommended him years ago.\nHe is truly caring, patient and an expert doctor. Every lense has been perfectly fit.\nBtw, new office and store is gorgeous.","updateTime":"2025-11-25T05:24:58.477700Z"},{"reviewer":"Jim Murray","starRating":"ONE","comment":"Bought a pair of reading glasses in April-$350. The lenses cracked in a corner after about 2 months. They replaced the lens. It cracked again and was replaced a total of 4 times in about 7 months. I tried to return the glasses today and asked for a refund. Was denied. They wanted to try for a 5th time to replace cracked lens. They are Using crap materials - and expecting a customer to keep returning because lenses keep cracking. I think it’s reasonable to refund after 4 separate defective sets of glasses. I lost $350. Will take my business elsewhere.","updateTime":"2025-11-15T20:48:12.108528Z"},{"reviewer":"barbara snellbaker","starRating":"FIVE","comment":"Everyone at the Pearle Vision Center located at 328 North Broadway, Jericho, NY is very friendly and professional. I have been going there for my eye care for a number of years. Dr. Hans has always given me a very thorough exam and explains everything to me. He always takes the time to answer my questions and gives me options for my choices. Ellen has been helping me to select my frames and advising me on the features I should include in the lenses. I rely on her opinion and have never been disappointed with her suggestions. She is always very friendly and patient in helping me make my selection. Gary is also very friendly and helpful and is excellent in fixing any problems I have had with my glasses. I highly recommend the entire staff at Pearle Vision in Jericho.","updateTime":"2025-10-03T02:30:17.413870Z"},{"reviewer":"Katie Byrne","starRating":"FIVE","comment":"From start to finish… this place is amazing! They were so patient and kind to my to kids both being fitted for glasses… Ellen could not have been nicer! I cannot not say enough nice things about this place… Their professionalism, promptness in getting the glasses, patience, and overall experience was wonderful! Also, the Optometrist could not have been lovelier! Highly recommend! Six stars! 🌻","updateTime":"2025-08-30T03:04:19.269304Z"},{"reviewer":"Thomas Lee","starRating":"FIVE","updateTime":"2025-07-25T03:20:58.756180Z"},{"reviewer":"Martha Mihaltses","starRating":"FIVE","comment":"The staff here are so friendly and helpful. The optometrist was extremely thorough and knowledgeable. Highly recommend!","updateTime":"2025-07-20T13:44:49.383608Z"},{"reviewer":"Mat Baxt","starRating":"FIVE","comment":"Many many thanks to Ellen, who worked on my glasses today. She's a legit vision lifer, not some random rookie chump, and was as kind and sweet as she was helpful and knowledgeable, and she was very helpful and knowledgeable. :)","updateTime":"2025-07-10T19:16:33.258488Z"},{"reviewer":"nelci abou-saab","starRating":"ONE","comment":"the guy is nice but I did NOT get a receipt from pearl vision payment!","updateTime":"2025-06-28T21:13:42.742712Z"},{"reviewer":"Julie Guo","starRating":"FIVE","comment":"Ellen was so helpful in finding me the right frame to fit my old lenses, she went above and beyond to help solve an insurance issue. And Garry adjusted the lenses for free to fit the new frame perfectly. Their warm service made me want to come back again.","updateTime":"2025-05-28T18:10:01.676898Z"},{"reviewer":"Lizzy","starRating":"FIVE","comment":"I come to this Pearle Vision for my annual eye checkups. The stuffs are very professional and responsible. Ellen is one of them who are the most sweetest person. She helps to explain in details how my insurance works for ordering a pair of glasses very clearly! I would come back for sure!","updateTime":"2025-05-11T19:03:35.353626Z"},{"reviewer":"Matt Melamedoff","starRating":"FIVE","comment":"Even though I moved away to Queens I keep coming back to this place. It's not just that this is a well-stocked and efficiently run business with an attractive space. It's the people. Every time I come here the service is fantastic. The people who work here are so nice and you always get a personal touch, whether it's a little extra TLC when you're having trouble picking out a pair of frames, getting paperwork filled out for the DMV, or having Gary (who has been here for 35 years!) doing the adjustments on your frames and teaching you about proper care for your glasses. Everyone I have dealt with has been an absolute treasure.","updateTime":"2025-02-20T15:47:22.129384Z"},{"reviewer":"Padmashree","starRating":"FIVE","updateTime":"2025-02-15T23:04:45.733009Z"},{"reviewer":"Neil Brodsky","starRating":"FIVE","comment":"Great experience at Pearle Vision/Jericho with Heather; excellent selection of frames. Progressive lenses came out perfect. Dr. Hans always excellent in his optometric eye exam. And Gary for the final adjustments is always accommodating and helpful.","updateTime":"2025-02-15T22:07:54.314630Z"},{"reviewer":"Cliff Rosenberg","starRating":"FIVE","comment":"Doctor was excellent and exam was thorough. The woman I worked with filling in forms and selecting glasses (Ellen) was the ultimate professional.\nI recommend this branch highly.","updateTime":"2025-02-12T17:10:31.832502Z"},{"reviewer":"Evan Stern","starRating":"FIVE","comment":"Everyone who works there is very knowledgeable and friendly, including Ellen. My parents and I have been customers for over 15 years and love the selection of glasses they provide!","updateTime":"2025-02-08T23:56:07.695378Z"},{"reviewer":"Paul Golombek","starRating":"FIVE","comment":"Gary Heather Kayleish Ruby and Alex are very nice and patient also very knowledgeable","updateTime":"2025-01-04T20:05:42.978645Z"},{"reviewer":"Jaclyn Appell","starRating":"FIVE","comment":"Visited Gary for a wedding emergency - my glasses shattered 2 days before my wedding - and the store stayed open after hours so I could come in and get a pair of glasses in order to be able to see at my wedding. I have never seen a team so responsive - Gary was quick to bring me in and help me find a frame within my price range, and took my wedding emergency literally as his own. He was going through every shelf to find a frame that fit my lenses, and knew exactly how to get me set. I am SO GRATEFUL for Gary and his team, this was the most amazing experience - I would give this review, this team, and this store, 10 stars if I could. THANK YOU for saving the day!!!!","updateTime":"2024-10-10T13:42:39.634214Z"},{"reviewer":"Willie Rivera","starRating":"FIVE","comment":"Went for a repair at Pearle Vision at 328 N. Broadway Jericho,NY 11753. Showed my glasses at front they sent me to Gary who looked at my glasses and repaired them immediately to my satisfaction. In and out 5 minutes. This just doesn't happen any more. Thank You Pearle Vision!!!","updateTime":"2024-08-30T17:36:49.979938Z"},{"reviewer":"Nishi Kapoor","starRating":"FIVE","comment":"I have been going to this location from a long time, Dr Hans is an excellent doctor. I never had any bad experience with him or staff","updateTime":"2024-08-30T14:54:19.420841Z"},{"reviewer":"P M","starRating":"FIVE","comment":"In 10+ years of visiting this Pearle, together with all my kids, we've never had a bad experieince. The care is top-notch. Dr Hans is patient and thorough.The entire staff is always friendly, knowledgable and efficient. Prompt appointments , concerns addressed, helpful staff...what more can you ask for?","updateTime":"2024-04-19T13:59:52.036971Z"},{"reviewer":"Karen Britton","starRating":"FIVE","comment":"I recently had eye surgery and was struggling with getting proper correction. The staff at this location were so kind and helpful. Dr. Quan did a thorough eye exam. Gary and Heather made sure that I had a pair of glasses to leave with less than an hour! I returned next day, and Ellen, who was working in the front that day made an adjustment that was so helpful. I was so stressed and not able to work until they helped me with fitting the glasses properly. I can’t think these people enough for their assistance!","updateTime":"2024-03-30T12:43:10.946151Z"},{"reviewer":"Jackeline B","starRating":"FIVE","comment":"Decided to come to this location for my first eye-exam based on the reviews. Staff was very accommodating the moment I walked in. I had such a positive experience at this location. Staff was very friendly and helpful.","updateTime":"2024-03-15T23:47:47.143372Z"},{"reviewer":"Ryan Reszelbach","starRating":"FIVE","updateTime":"2024-02-23T20:18:04.872151Z"},{"reviewer":"Victoria Amendolara","starRating":"FIVE","comment":"Ellen is absolutely so outstanding here. We have been going here for over 9 years and she is a major reason we come back year after year! Service is top notch, and its always a pleasant experience at the office.","updateTime":"2024-02-20T21:43:38.733003Z"},{"reviewer":"Michelle Pietri","starRating":"FIVE","comment":"I have been going to this Pearle Vision for a few years now, and I love it there… everyone is so nice and helpful. Dr. Hans is great, and friendly. They go above and beyond at this location.","updateTime":"2024-02-10T18:57:40.450496Z"},{"reviewer":"Eric Chesek","starRating":"FIVE","comment":"I need to start by saying Ellen is an absolute sweetheart. She is thorough in her explanations, careful, and just lovely to talk to.\n\nI chose Pearle Vision through my insurance. The patient onboarding process was very quick for me. Maybe 6 minutes.\n\nDr. Catherine Quan is similarly zippy and efficient, but I never feel rushed or like I don't have the opportunity to ask questions. She always makes sure I'm comfortable.\n\nI'm incredibly pleased with my experience at Pearle Vision!","updateTime":"2024-01-31T17:11:20.294884Z"},{"reviewer":"Patricia Middendorf","starRating":"FIVE","comment":"Love the Jericho location & Heather is excellent with providing her top notch customer service!! Highly recommend!!!","updateTime":"2024-01-17T14:38:20.103883Z"},{"reviewer":"Stacy Winter","starRating":"FIVE","comment":"This is the best place hands down. Gary is the best at his craft and Ellen and Heather go above and beyond. Thank you guys!!!","updateTime":"2024-01-09T23:17:54.809900Z"},{"reviewer":"Dayna Reyes","starRating":"FIVE","comment":"Heather was really patient and helpful through the glasses buying process. A wonderful and informative experience!","updateTime":"2023-12-26T22:33:52.206421Z"},{"reviewer":"Jim Wisnieski","starRating":"FIVE","comment":"As usual Pearle vision did a wonderful job however this time the glasses didn't fit as well as I had hope. I went back to the store and Ellen did a great job in fixing the problem by changing the arms of the glasses. I would definitely recommend Ellen and anyone in the store to help you get a great pair of glasses. Thanks, Ellen, for all your help.","updateTime":"2023-12-21T23:18:03.322388Z"},{"reviewer":"Courtney Davey","starRating":"FIVE","comment":"Ellen went above and beyond to help me out. My original glasses did not pass a quality checkpoint and I was leaving for vacation in two days. She made sure I had something to go away with. Now I can see and won’t be missing out of anything. A huge THANK YOU Ellen for going the extra mile.","updateTime":"2023-11-29T23:03:10.579149Z"},{"reviewer":"Sal K","starRating":"FIVE","comment":"Went here and dealt with Ellen and Gary. I needed glasses for my son and they helped me and were able to find me nice glasses quickly. Thank you so much !","updateTime":"2023-11-08T15:57:49.640057Z"},{"reviewer":"Tom TAKCHUK","starRating":"ONE","comment":"WORST CUSTOMER SERVICE IN THE WORLD!\nMake eye glasses Oct 21st 2023 and I have heard nothing. it is more than three weeks and told me the lap not sent it to the store wait for another week.. Alex told me if you cancel the order will not get refund for the insurance covered which $100 Dollar something. What the heck? 😁. Joke","updateTime":"2023-11-07T11:16:13.673613Z"},{"reviewer":"Amrita Srivastava","starRating":"FIVE","comment":"Everyone at the store is extremely nice and helpful from Heather scheduling appointments to Dr. Hans to Ellen and rest of their team. It will always be the place I take all my family for their eye care.","updateTime":"2023-10-25T17:07:14.043710Z"},{"reviewer":"Blake Fruchtman","starRating":"FIVE","comment":"Today, on the last day of 2020, I went down to Pearle Vision in Jericho specifically to see Ellen, who I had spoken to on the phone. Due to my vision coverage ending, I had to get new prescription lenses and frames at the last minute.\n\nOf course, I shouldn’t have waited until today, however, Heather in the front and Gary in the back-made me feel welcome and they completely understood my predicament. Although they were insanely busy due to everyone else having the same situation as myself all at the same time, they handled the crowd like rockstars and made us all feel like equal priority!\n\nHeather and Ellen were both so sweet I almost didn’t want to leave, but they were consummate professionals through and through and I recommend going down there 10/10. Never have I been treated more like royalty, and beyond that, they actually taught me A LOT about my vision that I never knew.\n\nTo top it all off, Pearle Vision in general has very competitive pricing and a great selection for both men and women.\n\nYou simply can’t go wrong by stopping by. Ask for Ellen or Heather!!!","updateTime":"2023-09-26T23:26:59.001154Z"},{"reviewer":"Amy Goldberg","starRating":"FIVE","comment":"Pearl Vision Jericho is amazing! I cannot say enough wonderful things about the entire staff. I called with an urgent situation. My son needed a new pair of lenses quickly before he left for college. Heather answered my call and she couldn’t have been more accommodating! She had me come in and in 20 minutes my son had a new pair of lenses for his frames! Thank you to Heather and the entire staff from the bottom of my heart!","updateTime":"2023-08-09T23:09:42.960837Z"},{"reviewer":"danny BUDZ","starRating":"FIVE","comment":"Ellen helped me out with theses brand new glasses the same day, I didn’t have to wait like 2 weeks, amazing service","updateTime":"2023-08-03T20:52:25.816985Z"},{"reviewer":"eve weinberg","starRating":"FIVE","comment":"Always well taken care of there. I’ve seen several providers there and appreciated all. Ellen very nice, attentive, informative and professional.","updateTime":"2023-08-03T19:33:48.084952Z"},{"reviewer":"Nora","starRating":"ONE","comment":"I made a phone call regarding costings and the lady was very unfriendly and rudely asked me to be louder when I couldn’t hear a thing she said either. Poor POOR customer service.","updateTime":"2023-08-01T19:40:38.764650Z"},{"reviewer":"Rich B","starRating":"FIVE","comment":"Ellen was very knowledgeable and helpful. I will definitely come back.","updateTime":"2023-08-01T17:00:52.872194Z"},{"reviewer":"Jaclyn Sandler","starRating":"FIVE","comment":"Excellent service. Extremely professional kind and helpful. Would recommend to anyone in need of eye care.","updateTime":"2023-04-15T21:27:31.744045Z"},{"reviewer":"francine ross","starRating":"FIVE","comment":"Always have a great experience at Pearle in jericho. Very helpful and knowledgeable staff. Especially Gary!","updateTime":"2023-02-05T16:22:43.632878Z"},{"reviewer":"T Smith","starRating":"FIVE","comment":"Just finished my appts for myself, husband and son. Ellen made the whole process of ordering glasses and contacts seamless. Ellen knows her stuff and works with your insurance plan to get the most out of your coverage. Ellen is very personable and caring. Just love her.","updateTime":"2023-01-14T20:15:15.205291Z"},{"reviewer":"Jeneanne DeBois","starRating":"FIVE","comment":"Great experience! Dr. Hans is kind, thorough, and provides ample time with each patient. My family and I have been going to this location for years. Ellen is always so helpful and dedicates as much time as a I need with her - and she was extremely attentive in helping me find the perfect frames.","updateTime":"2022-12-20T21:19:51.631822Z"},{"reviewer":"Dom Daniel","starRating":"ONE","comment":"The lady receptionist on Saturday 12/10/2022 between 1:00P.M and 1:45P.M is very rude and has 0 customer service skill, I canceled my appointment because of her. She asked me to call my insurance and told me she was too busy to do so, she didn't have time for that.","updateTime":"2022-12-10T18:54:38.258566Z"},{"reviewer":"Stephanie Ramos","starRating":"FIVE","comment":"I’ve been wearing glasses for as long as I can remember that being said I’ve went to plenty of eyewear stores from Davis, Cohens, lens crafters etc. no one comes close to the service and patience pearl vision in Jericho gives. From the beginning your exam with Dr.Han who will answer and help with any eye concerns you have to Heather being courteous with her recommendations in frames. When I didn’t feel comfortable with a pair she assisted in seeing if frames came in other colors I would like then even saved one pair from the store and the new pair I ordered in case I changed my mind. Who does that ? Pearl vision in Jericho. Shout out to Gary as well when I came in he quickly and throughly crafted my lens to go right in my new frame in less then 15 mins.\n\nNeedless to say I wouldn’t go anywhere else for prescription eyewear.","updateTime":"2022-11-13T20:39:24.750421Z"},{"reviewer":"Justin Koenig","starRating":"FIVE","comment":"Great people, excellent service. Highly recommend.","updateTime":"2022-09-15T02:42:59.695498Z"},{"reviewer":"Edyta R","starRating":"FIVE","comment":"Gary, Ellen, Ruby and the entire staff are amazing! They went out of their way to accommodate us by staying late and getting our glasses ready before our trip. Every time we come for our yearly visit, they are always very helpful and friendly. Dr. Hans is very nice and professional doctor.","updateTime":"2022-08-18T22:39:39.151909Z"},{"reviewer":"Estelle Scarpinato","starRating":"FIVE","comment":"Have been a customer for over 20 years. The eye doctor Dr Han has been with them also along with the manager Gary for as Long as I can remember.They are consistently professional and friendly. A women Ruby assisted me on my most recent visit for new glasses, she was extremely kind and helpful. My friends and family don’t go anywhere else. Estelle Scarpinato","updateTime":"2022-08-13T15:22:11.922920Z"}]
