[{"reviewer":"Mike Paolucci","starRating":"FIVE","updateTime":"2025-12-04T18:36:28.829808Z"},{"reviewer":"Diana Latko","starRating":"FIVE","comment":"Excellent and super happy with the whole experience. I had my first progressive glasses and contact lenses and i can see perfect now. Dr. Outinen is great, he takes the time to answer all your questions and no rush like other places. Olivia is awesome too! She is the sweetest and super fun. This is so far, the best experience i had getting glasses. Finally a place that does them right from the beginning.Thank you !","updateTime":"2025-08-30T16:24:31.954779Z"},{"reviewer":"Trina Selby","starRating":"FIVE","comment":"We had a repair emergency when traveling from out of town when my grandson’s eyeglass stem broke. We stopped at Pearle and they were very accommodating to fix them. We had to leave for a scheduled tour on the Sam Patch boat and possibly couldn’t get back in time before they closed. Not only did they fix the glasses, they called and arranged to have someone stay until we could get there, about 10 minutes past closing. The repair was perfect and we can’t begin to say enough about their amazing customer service. We highly recommend them.","updateTime":"2025-08-20T00:52:54.301540Z"},{"reviewer":"David Armer","starRating":"FIVE","comment":"Dr. Sachs? Awesome. Staff? Awesome. Vito? TBD:)","updateTime":"2025-07-21T22:43:52.312327Z"},{"reviewer":"Morgan Woodworth","starRating":"FIVE","comment":"Chaz was super helpful and patient! I really felt like he cared and he wasn’t just trying to get me in and out. I would highly recommend coming here for any glasses needs","updateTime":"2025-07-17T19:35:15.253850Z"},{"reviewer":"Lisen Xu","starRating":"FIVE","comment":"It has been a great experience to fit contact lenses for the first time. Dr. Outinen along with everyone else, especially Mary, were all patient with me trying different brands and types of contact lenses. I came in knowing nothing about wearing contact lenses and spent half an hour to just put on one lens, to now comfortably putting on contacts as the morning routine.\n\nI understand that chair time is a big factor for optometrists and it can be frustrating to see patients for a long time but nothing works. Thank you for making it work for me and ordering the two brands for me in the end! It took a few months and maybe 6 visits in total. Will certainly recommend pearle vision pittsford office to anyone else.","updateTime":"2025-07-10T23:02:31.496170Z"},{"reviewer":"Ted Carey","starRating":"FIVE","comment":"Cassidy was very friendly, helpful, nd knowledgeable when I ordered my sunglasses. She answered all the questions that I had. Definitely one of my best experience there since being a customer. Thank you again, Cassidy!!!","updateTime":"2025-05-19T20:24:38.031445Z"},{"reviewer":"Alex E","starRating":"FIVE","comment":"Everybody is exceptionally friendly :)","updateTime":"2025-04-09T18:43:25.892753Z"},{"reviewer":"Joshua Edmonds","starRating":"FIVE","comment":"Cassidy was super helpful and made the booking of my eye exam easy. Atmosphere was great and store was super clean.","updateTime":"2025-04-09T17:48:08.449015Z"},{"reviewer":"Elizabeth Kinney","starRating":"FIVE","comment":"Always impressed by how thorough and personal Pearl Vision doctors are. As a multi-instrument classical musician and indoor/outdoor tennis player I have different vision needs they are always attentive to.\nGreat to have one right in our town.","updateTime":"2025-03-08T02:18:26.493865Z"},{"reviewer":"Bin Hoang","starRating":"TWO","comment":"Corteous staff, but my appointments keep getting cancelled and delayed so many times I cannot give a high rating. I booked an appointment in November of last year to get some contacts and now the process is still incomplete. Got cancelled again today, I am done with this place sorry 😐.","updateTime":"2025-03-05T17:39:48.934781Z"},{"reviewer":"John Swan","starRating":"FIVE","comment":"Olivia was so helpful for us picking out frames. She took her time to explain our insurance benefits, best ways to use our insurance,and the best frames for us personally. When considering the frame, she acknowledged color and shape preferences and explained how well some fit versus others and how some might be better suited to a thicker progressive lense. Thanks Olivia! Great job","updateTime":"2025-02-25T15:46:57.506682Z"},{"reviewer":"SAUCY-_-ANON","starRating":"FIVE","comment":"They are very professional, care more about their patients. I even got my glasses same day. Can't wait for next visit treats everyone like family. Makes everyone feel welcome.","updateTime":"2025-02-13T16:16:58.695811Z"},{"reviewer":"Sawyer Grace Simmons","starRating":"TWO","comment":"I was disappointed with my first visit to Pearle Vision. Despite arriving early, I wasn’t seen until 25 minutes after my appointment time. The appointment felt rushed, and I left with questions about the accuracy of the doctor’s statements. At one point, he made conflicting comments about my vision and suggested bifocals if I had ‘good insurance,’ which left me wondering if the recommendation was based on need or sales. Overall, it wasn’t the experience I was hoping for.","updateTime":"2025-01-23T12:58:25.353126Z"},{"reviewer":"D Stacker","starRating":"FIVE","comment":"They do a great job from eye exam to completed glasses. Their process does not have you married to a single individual. Whoever is available will help, keeping wait times to a minimum. Everyone is a pleasure to work with. The optometrist I work with is engaged and thorough. They were quick to resolve an issue last year and this year was seamless.","updateTime":"2025-01-09T18:36:40.070013Z"},{"reviewer":"Coins Roc","starRating":"FIVE","comment":"My compliments for the excellent customer service I received from MaryEllen at Pearle Vision. She demonstrates outstanding expertise and professionalism to ensure the best customer service. What makes her remarkable is her drive to provide the best information for customers' perfect choices. I am most impressed with her dedication in setting standards and making customers feel VIP. Thank you so much for MaryEllen's diligence and making a positive difference.\n\nI strongly praise Dr. Jeremy Outinen as a brilliant optometrist, he is exceptional in ensuring the best prescription and eye health for his patients. His in examinations make you feel confident that you're receiving top-notch care. Also, his knowledge on eye care is the best.","updateTime":"2024-12-31T02:26:47.043729Z"},{"reviewer":"Ask Nonna","starRating":"FIVE","comment":"John at Pearle Vision is excellent in ensuring the best quality customer service, with attention to details and genuine customer care.","updateTime":"2024-11-22T21:28:51.196221Z"},{"reviewer":"Edward Cain","starRating":"FIVE","comment":"I had an amazing experience with the optician Olivia at Pearle Vision. Her expertise as an optician is truly exceptional. From the moment I walked in, Olivia’s warm and friendly demeanor made me feel at ease. She took the time to understand my needs and preferences, and her knowledge about the latest frames and lenses was impressive. Olivia carefully guided me through the selection process, ensuring I found the perfect pair of glasses that suited my style.","updateTime":"2024-11-22T20:27:33.338515Z"},{"reviewer":"Susan Miller","starRating":"FIVE","comment":"Kim is very knowledgeable and professional. She has helped me select frames as well as keeping my glasses fitting well. I have had a lot of people adjust my glasses over the years, but none take the time, care and precision that Kim does to ensure a great fit that will hold for longer than a few weeks!","updateTime":"2024-10-17T14:49:39.270757Z"},{"reviewer":"Mel Davis","starRating":"FIVE","updateTime":"2024-09-17T23:27:52.670190Z"},{"reviewer":"Jeanvielle C","starRating":"FIVE","comment":"Consistent kindness and professionalism coupled with a clean and refreshing environment, I have never loved an eye doctor more! And today I did my pre exam with Olivia; so kind, reassuring, and explains clearly exactly whats happening. I will come back as long as I can!","updateTime":"2024-07-30T17:26:17.091479Z"},{"reviewer":"Rich Mays","starRating":"FIVE","comment":"Very helpful and friendly staff!","updateTime":"2024-06-20T03:47:54.694339Z"},{"reviewer":"Dom Amatore","starRating":"FIVE","comment":"I always have a great customer experience whenever I go to this Pearle Vision. Excellent customer service whether it's eye exams or picking out frames, and they always fix mine and my family's glasses perfectly and promptly. Also Kim rocks!","updateTime":"2024-06-09T22:50:27.177762Z"},{"reviewer":"Ho Mack","starRating":"FIVE","comment":"Kimberly, one of the opticians, was very helpful in finding a good pair of glasses for me and understanding of my situation. Thank you so much!! I highly recommend this place for anyone that needs to get a pair of glasses.","updateTime":"2024-05-25T19:28:46.288489Z"},{"reviewer":"Katherine","starRating":"FIVE","updateTime":"2024-05-16T11:55:19.666132Z"},{"reviewer":"Cynthia McCauley","starRating":"FIVE","comment":"Ordered my glasses Saturday afternoon got them back Wednesday morning....FASTEST ever. Everyone that waited on me was very nice and professional. I will definitely be ordering my sunglasses from there.\n\n!","updateTime":"2024-04-10T21:30:59.141280Z"},{"reviewer":"Jerry Lucianovic","starRating":"FIVE","comment":"All the staff members are friendly, helpful and very knowledgeable. I had a challenging time getting my prescription correct, but they were very patient and supportive until the problem was rectified. I highly recommend Pearle Vision!!","updateTime":"2024-03-25T22:22:08.120206Z"},{"reviewer":"GENERAL GREENOUS","starRating":"FIVE","updateTime":"2024-03-23T11:03:08.613804Z"},{"reviewer":"Nicholas Scinta","starRating":"ONE","comment":"So I almost never post negative reviews (this is actually only my second of all time), but my most recent experience with Pearle Vision in Pittsford Plaza warrants it.\n\nMy Friday 3/15/24 experience was filled with 3 rude employees, who refused service, sale of goods, and just wanted to go home early. I found out the next day that the markup on the specific pair of glasses I did buy from the Eastview Pearle Vision location (independently owned) was $100 cheaper than the \"sale\" price at Pittsford Plaza. If you want a positive, kind, and considerate experience when buying fairly priced glasses, go to Eastview Mall, NOT Pittsford Plaza.\n\nWhen I first walked in, three employees were sitting down, without a single customer in the store. An employee told us that they wouldn't be able to help us because they were just too busy and we didn't have an appointment. This was a lie because we were the only customers in the store, the employees were literally sitting down, and the sign on the door said you only needed appointments for eye exams. I already had a prescription in hand and didn't need an eye exam. I pointed this out and the female employee continued to argue that they were short staffed and couldn't take my information for the sale, so we could look, but to buy, I would need to come back the following day. They also said they were about to close, and when I clarified that they closed at 5:30 and she said yes, I was about to go off on her because it was only 5:02, but my wife stopped me.\n\nIt's been a long time since I've had such an experience in a store. It's really too bad because this would have been the 5th pair of glasses I've purchased from this location over the years, but instead I went to the Pearle Vision in the Mall the following day (3/16/24) and was able to buy the exact same pair that I picked out in Pittsford Plaza, for $100 cheaper than their marked down price (a $150 savings from their original price). So on top of the employees lying about being busy and wanting to just clearly leave work early, their glasses are overpriced as well.\n\nIf the owner reads this, you should have a serious talk with your closing staff. They let a $300 sale walk out their front door and were too busy sweeping, cleaning mirrors, and emptying garbage cans to take my money. There were so many things wrong with this experience. I feel sorry for you that these are the employees you need to rely on to stay in business. I've always had great experiences at your location, until yesterday. Since I looked around after this experience, I found the same pair cheaper and I won't be back. I'm fairly young and will be buying glasses for the next 40-50 years, not to mention I used to always recommend your location to people I know who are looking for glasses. That recommendation also stopped last night. So, it wasn't just the single sale that walked out your front door last night, but many future sales as well.\n\nOne last bit of the experience. A male employee told another two people that came in that they might not be able to help fix a bent nose piece because they were closing in 10 minutes (at 5:12), which means they weren't closing for 18 minutes. It's really a shame these three employees were in such a rush to kick customers out of the store, in order to start their weekend. Class act.\n\nOh, and final bit of the story. The Eastview Mall location was able to take my information for the glasses sale in approximately 6 minutes, similarly, close to their closing time. It wasn't a problem for them and they only had two employees at the time, instead of three.","updateTime":"2024-03-16T23:17:03.165825Z"},{"reviewer":"Chuck Jones","starRating":"FIVE","comment":"Easy to schedule an appointment online, very nice staff and great selection of glasses.","updateTime":"2024-02-22T13:21:16.608707Z"},{"reviewer":"Ryan Chien","starRating":"FIVE","comment":"Kim was an amazing help finding the right fitting frames. So helpful and kind, would recommend this location to everyone!","updateTime":"2024-02-07T01:46:06.560835Z"},{"reviewer":"Corey Nicholson","starRating":"FIVE","comment":"I spoke with Jessica this morning and she overturned what I thought was bad experience. she gave me great customer service and fixed all my issues. I really appreciate it and look forward to doing business in the future. Have a great holiday.","updateTime":"2023-12-15T15:27:10.125080Z"},{"reviewer":"Maureen Weiler","starRating":"FIVE","comment":"My husband and I were extremely pleased with our appointment for new glasses. Colleen was pleasant, patient, and extremely knowledgeable. She helped us try on numerous glasses until we found the ones that were perfect. At that time she fitted us taking all the appropriate measurements. We completed the sale and I have to say that the smile never left Colleen's face. Such a pleasant experience.","updateTime":"2023-11-15T23:32:11.377557Z"},{"reviewer":"Aaron Pehta","starRating":"FIVE","comment":"I have gone to Pearle Vision for a couple years now and have never been disappointed! Dr. Outinen is fantastic","updateTime":"2023-11-04T22:55:19.796485Z"},{"reviewer":"Jenna Tersigni","starRating":"FIVE","comment":"My experience at Pearle Vision Pittsford left me with an appreciation for such a refreshing level of service that is rare to encounter these days. At the heart of this experience was my work with Colleen to find my next pair of glasses. What is typically a daunting task for me, turned into an enjoyable one. Colleen's level of client service, from the explanation of the paperwork I was reading to the supportive guidance I received as I progressed through frames, truly sets the bar for the industry. Never once did I feel rushed, and I had a supportive friend with a second objective opinion on the ready when I needed it. She took the time to help me work through my decision, apply my preferences, and ensure that in the end, I was 100% confident and satisfied with my purchase. The passion that this entire team has for their work is evident. The clinician on staff, Dr. Williams, was excellent. Already looking forward to my next pair.","updateTime":"2023-10-30T17:07:01.304061Z"},{"reviewer":"Susan Brayer","starRating":"FIVE","comment":"Staff is very friendly and knowledgeable. Good selection of eyewear. I would highly recommend Pearl Vision of Pittsford.","updateTime":"2023-10-27T14:20:17.453444Z"},{"reviewer":"Sean Symes","starRating":"FIVE","comment":"I had an issue with my eye and have a dark floater. The doctor took extra time to explain the situation. I also went for a new eye exam and was ready for new glasses. My financial situation isn’t the greatest and they made me well taken care and not pressured to spend more than I could afford to right now","updateTime":"2023-08-22T16:28:32.464636Z"},{"reviewer":"Jeannie Gainsburg","starRating":"FIVE","comment":"I ordered a pair of reading glasses from Pearle Vision that ended up not working for me at all. The prescription was written for someone who holds their book very close to their face and I hold my book further when I read at night. I was so upset that I had spent hundreds of dollars on a new pair of glasses that I would never use. I called Pearle Vision to explain the problem, expecting to hear that there was nothing they could do for me, but I was very pleased and surprised that they were willing to redo the lenses on my new glasses for free, despite the fact that there was no error made on their part! Thank you! Thank you!","updateTime":"2023-08-04T12:25:38.804236Z"},{"reviewer":"Steve Fraser","starRating":"FIVE","comment":"Everyone was friendly, helpful and knowledgeable. Brennan (check-in & pre-tests), Dr. Sachs (exam) and Kim (order new glasses). Thank You","updateTime":"2023-06-27T19:19:46.465987Z"},{"reviewer":"M Schu","starRating":"ONE","comment":"Terrible organization. From the top down it's mismanaged. They do not care about their patient's time and money, let alone, their improving their patient's sight. Look elsewhere.","updateTime":"2023-06-16T17:36:31.575971Z"},{"reviewer":"Donna Fetzner","starRating":"FIVE","comment":"Knowledgeable and friendly staff keeping my eyes healthy for over a decade!","updateTime":"2023-05-31T01:34:11.168742Z"},{"reviewer":"LESLIE MCKEE","starRating":"FIVE","comment":"If you are in need of an annual eye exam, I highly recommend Pearle Vision for any of your eye care needs! The staff is so friendly and helpful when it comes to picking out your glasses. They have a wonderful selection to choose from. Dr. Outinen is extremely knowledgeable and takes the time to ensure his patients receive the utmost care during their eye exams. I give them 5 stars!!!","updateTime":"2023-05-12T17:20:08.197416Z"},{"reviewer":"Maryam","starRating":"FIVE","comment":"I recently visited Pearle Vision and had the pleasure of working with Colleen to find new glasses. From start to finish, she was incredibly patient, kind, and compassionate, taking the time to listen to my needs and preferences.\n\nAt first, I went around trying out different glasses, but I couldn't find one that worked for me. I shared with Colleen my likes and dislikes and she brought out almost 20 different pairs for me to try — she didn't give up and kept searching for the perfect fit. She was able to find a pair that matched my face structure really well.\n\nColleen's attention to detail and dedication to customer satisfaction is truly admirable, and I highly recommend her to anyone looking for a caring and skilled professional to help them with their eyewear needs.\n\nThank you, Colleen, for going above and beyond to ensure that I found the perfect pair of glasses. I am grateful for your help!","updateTime":"2023-05-04T16:05:01.399340Z"},{"reviewer":"Katie Lashway","starRating":"FIVE","comment":"Excellent customer service!","updateTime":"2023-04-24T23:52:55.949015Z"},{"reviewer":"Maria Camille Llanos","starRating":"FIVE","comment":"I had a very great assist at Pearle Vision. Dr. Yvonne Williams makes sure I get the help I need with my eye problems. I forgot the name of the lady with the nice gray glasses who helped me pick couple of glass frames, but she is so nice and patient with me throughout the whole picking time. ❤️","updateTime":"2023-04-23T03:10:06.401847Z"},{"reviewer":"Leslie Dougherty","starRating":"FIVE","updateTime":"2023-04-13T21:03:26.386871Z"},{"reviewer":"Kristen Caputo","starRating":"FIVE","comment":"Very helpful sales associates and knowledgeable optomilogist!","updateTime":"2023-04-12T17:34:03.664468Z"},{"reviewer":"Kimberly O'Rourke","starRating":"FIVE","updateTime":"2023-03-16T01:50:07.620218Z"},{"reviewer":"Ali","starRating":"THREE","updateTime":"2023-03-14T23:00:49.236176Z"},{"reviewer":"Bryan","starRating":"ONE","comment":"Absolutely horrible customer service. I went there for a routine annual eye exam in November 2022. During the same visit, I was offered contact lens fitting but I told them I would come back another time for that because I was not eligible for new contact lens supply through my insurance yet. Fast forward to March 2023, I scheduled a contact lens fitting that would normally cost $40-50 under EyeMed insurance. However, they said I now have to pay $200 to have a REPEAT eye examination before I could have my contact lens fitting (although I just had my annual eye examination in November). Apparently, now they are saying there is a \"90 day policy\" for contact lens fitting after someone completes the annual eye exam. This important piece of information was never disclosed when I came to them in November and feels like a scam. To get my contact lens prescription (which is the same prescription I have for the past five years), they want me to pay $200 just for the fitting! This is absolutely ridiculous. The store manager Carla (or a similar name) was extremely rude over the phone. I would never come back to Pearle Vision Pittsford again for the lack of transparency and bad customer service!","updateTime":"2023-03-06T19:16:41.177244Z"}]
