[{"reviewer":"Michelle LeBoo","starRating":"FIVE","comment":"I have been a customer at Pearle Vision Eastview for years. I find the staff there to be very attentive and honest. My favorite optician is Chuck. He always goes above and beyond to make sure my experience is great, he has the patience of a saint. He gives honest feedback and is super personable. He encouraged me to explore vision insurance that would help me get the eyewear I wanted. He was also stellar working with my daughter during her teen years, empowering her to pick glasses she liked. We also leave the store feeling valued and happy. Thanks for the great service.\nSincerely, Michelle LeBoo","updateTime":"2025-11-28T01:47:08.694925Z"},{"reviewer":"John Bruno","starRating":"FIVE","comment":"Great Service! Dr Wylot and the entire staff is awesome. We drive across the city to go there.","updateTime":"2025-11-19T22:32:40.590653Z"},{"reviewer":"Flynn Dickens","starRating":"FIVE","comment":"Love this pearle vision, always get my eyeglasses and eye appointments here. Friendly staff and nice glasses brands","updateTime":"2025-08-22T21:23:44.682688Z"},{"reviewer":"shh","starRating":"FIVE","comment":"Pearle Vision, employees were very kind and helpful","updateTime":"2025-06-26T21:09:16.947796Z"},{"reviewer":"DD 7382","starRating":"FIVE","comment":"This is it for eyeglass services. Friendly helpful and the eye exam were a perfect prescription for me. Our family has been to many other eye places and never were totally satisfied until we tried Eastview mall pearl vision.\nis great from eye exam to getting the best glasses. After 1 year still very pleased.","updateTime":"2025-04-18T12:17:08.937816Z"},{"reviewer":"Molly Meyer","starRating":"FIVE","comment":"Doctor was great, answered all of my questions thoroughly. Chuck was also amazing being patient with me helping me pick out glasses since I am extremely indecisive! He’s the best.","updateTime":"2025-03-11T00:45:31.190370Z"},{"reviewer":"Mirjam M","starRating":"FIVE","comment":"The whole family comes here for eye appointments and new glasses, and we are often helped by Chuck, who helps us get set up with the new glasses etc. Everyone is very helpful and professional, and my opinion is that they're reasonably priced. They take different types of vision insurance. Appointments are needed to see the eye doctor.","updateTime":"2025-02-15T23:24:29.540925Z"},{"reviewer":"Meg Morrison","starRating":"FIVE","comment":"Knowledgeable, friendly, patient, and kind Opthalmologist and staff!! I drive over an hour to go here!","updateTime":"2024-12-11T12:09:01.874796Z"},{"reviewer":"JJ Ray","starRating":"FIVE","comment":"Thank you Molly and the rest of the crew for helping us get exactly what we needed and wanted at a great price. We enjoyed the banter and appreciate your prompt and professional manner.","updateTime":"2024-08-25T15:58:38.748644Z"},{"reviewer":"Patricia Mirisoloff","starRating":"FIVE","comment":"I have done business with Pearle Vision for many years. I have always found the staff to be professional and very helpful.","updateTime":"2024-07-24T11:23:33.674013Z"},{"reviewer":"Whitney E","starRating":"FIVE","comment":"Everyone was incredibly helpful. The Store looks great! Dr. Wylot took his time to understand issues and assess fully and made it a very pleasant experience. Everyone there was a complete professional and there to help. Additionally, I had some abrasions on eye so the glasses were fast tracked so my eye was cared for straight away. Thank you!\n\nMy visit was a great experience - I would highly recommend Pearle Vision, Dr. Wylot and his team at Eastview Mall to everyone I know - from family to acquaintances!","updateTime":"2024-07-04T14:42:48.147453Z"},{"reviewer":"Craig Olsen","starRating":"FIVE","updateTime":"2024-05-13T02:33:06.440324Z"},{"reviewer":"John Reynolds","starRating":"FIVE","comment":"Dr. Wylot and his staff are the greatest.","updateTime":"2024-03-19T17:07:37.127540Z"},{"reviewer":"Betty King","starRating":"ONE","updateTime":"2024-03-18T17:20:15.020384Z"},{"reviewer":"Nicholas Scinta","starRating":"FIVE","comment":"Pearle Vision at Eastview Mall is great! Friendly and helpful staff. Knowledgeable and efficient. Glasses at this location are significantly cheaper than the Pearle Vision in Pittsford Plaza, some up to 50% cheaper. Would highly recommend shopping here and avoiding the Pittsford Plaza location. While these stores share the same name, they are independently owned. If you want to read my earlier experience at the Pittsford Plaza location, feel free to click on that business as well. Otherwise, trust me, come here for your glasses and you won't be disappointed.","updateTime":"2024-03-16T23:21:30.805177Z"},{"reviewer":"Noah Problem","starRating":"FIVE","comment":"All of the employees were friendly and approachable, and fantastic at making sure I understood what I needed to know. My exam and picking of frames was made all the more streamlined by employees ability to work as a team, with them setting out frames in my budget to pick from by the time I exited the exam.\n\nI was even a bit early, but I was able to complete the paperwork and be seen as soon as possible.\n\nThe selection of frames were appealing and varied, as well as affordable. With my insurance I usually have to just settle for frames that are very standard and dull. Every time I have been to Pearle Vision I left with a pair of glasses that I genuinely liked.","updateTime":"2024-03-12T23:01:42.264762Z"},{"reviewer":"Colleen Schroeder","starRating":"FIVE","comment":"I had the best the best experience with the Pearle Vision located at Eastview Mall. From the check in to exam and picking out glasses everyone was personable, kind and professional. The Optometrist that did my eye exam was beyond helpful and explained my exam results. She was very personable and knowledgeable. She let me ask questions throughout the exam and review of results. I will definitely have my next exam at Pearle Vision.","updateTime":"2024-03-09T14:10:08.682856Z"},{"reviewer":"Nemo's games","starRating":"ONE","comment":"People are very disrespectful. Extremely overpriced for no reason. Ask for your prescription and use the website zeelool! It's a quarter of the price and you get way more options! I will never step foot in a Pearle vision again!","updateTime":"2024-03-06T18:15:22.012148Z"},{"reviewer":"jackie shovan","starRating":"FIVE","comment":"Not all Pearle vision locations are the same, as they are independently owned. I Found the frames I wanted at the Eastview location, but since we are not in that area very much, I decided to order them from a location closer to my home. Arrived at the location only to find out they did not have them, nor could they order them. Said maker was out of stock. I noticed that the same frames were $30.00 higher also.. Called the next location closer to my home and turns out that had them. Said I would be right over, only to have him tell me that I need an appointment even though I already had my RX from my eye doc.Haven't ran into that since covid. Anyhow, I called the eastview location and talked to Chuck, who had been helping me. He remembered the frame I wanted and was waiting for me when I got there. Will only use this location in the furture. Chuck and all the staff there were great very helpful. So, I've learned it's not always location, location, location, but who takes care of your needs and smiles while doing it. Thanks so much Chuck...!!!!","updateTime":"2024-01-06T16:59:07.541211Z"},{"reviewer":"gail gropp","starRating":"FIVE","comment":"good service good discounts","updateTime":"2023-12-24T20:26:27.558274Z"},{"reviewer":"Kenneth Mattice","starRating":"FIVE","comment":"This store is great. The exams are very perfessional. They let you know what they are going to do and why also go over the results of the exam Making sure your comfortable through the process. Your always welcomed when you come in and when it's time to choose glasses the staff are willing to help you choose and give their perfessional opinion of how they look trust me if they don't look good they will tell you. Overall the best service most friendly staff and perfessional Dr's you can ask for give them a try won't be disappointed.","updateTime":"2023-12-05T02:08:58.974246Z"},{"reviewer":"Colleen Cunningham (blossomgirl08)","starRating":"FIVE","comment":"I can't say enough about how wonderful this Pearle Vision location is. What makes it so great? The people! From reception, to the optometrist (Dr. Wylot), to the associates who help with glasses. Everyone is helpful, quick with a smile and a laugh. Excellent care and attention to the customers. A shout out for Chuck F. I wouldn't be able to pick out glasses without you! ( my family wouldn't either) Liane is always helping out when I have to adjust my bent glasses....again. Thanks to all of you!","updateTime":"2023-11-20T21:29:45.237942Z"},{"reviewer":"Peter Kantowski","starRating":"FOUR","updateTime":"2023-08-06T22:26:18.710642Z"},{"reviewer":"Jean Anderson","starRating":"FIVE","comment":"My husband’s glasses were broken, beyond repair, we were told. We stopped into Pearle Vision at Eastview Mall, just by chance, to see what they could do for a temporary repair. A wonderful angel who is also an Optician, by the name of Chuck Franklin, came over to see if he could assist us. Chuck went above and beyond to find ways to help us, and I will always be grateful. This gentleman was kind, helpful, and very professional, and we have now become new customers at Pearle Vision at Eastview Mall.","updateTime":"2023-07-12T16:17:52.447994Z"},{"reviewer":"Allie Warney","starRating":"THREE","comment":"Eye exam was great. The optician didn't explain why the glasses cost so much and was in general very unpleasant.","updateTime":"2023-07-09T22:16:59.297979Z"},{"reviewer":"Steve Carnrite","starRating":"FIVE","comment":"Great people and definitely great service","updateTime":"2023-07-08T14:57:59.299016Z"},{"reviewer":"Michael Caceci","starRating":"FIVE","comment":"I just had an annual eye exam at Pearl Vision in Eastview Mall, Victor, NY. The optometrist, Aisha, was excellent. She is thorough, professional and friendly. Her manner and personality is so pleasant. The staff at this Pearl location is always helpful. I will ask for Aisha next year when I schedule my appointment.","updateTime":"2023-05-18T20:22:57.955459Z"},{"reviewer":"Jane Newfrock","starRating":"FIVE","comment":"Very helpful and not over the top sales to push you into products you don’t want . Experienced and intelligent people !","updateTime":"2023-04-12T00:58:12.184936Z"},{"reviewer":"Grace Scism","starRating":"FIVE","comment":"This is the first time I visited Pearle for new glasses. My husband has been going to this location for many years. Chuck was great about helping me find nice frames and using any insurance/discounts I had available in order to get the best price. I was also impressed with the beautiful selection of frames.","updateTime":"2023-03-13T17:30:10.128377Z"},{"reviewer":"Gail Parr","starRating":"FIVE","comment":"I couldn’t be more pleased with my recent experience with Pearle Vision Eastview location! I went in to price shop and walked out with an order for new glasses. When I received them I had a small issue and they replaced them no questions asked. A special thank you to Chuck and his team!","updateTime":"2023-01-26T21:58:23.561010Z"},{"reviewer":"Carol Hutchins","starRating":"FIVE","comment":"I am writing this review for my 84 year neighbor as she doesn't have a computer and I was with her today.\nCharles helped her with new frames and Rx and he was a delight to work with & answered all her questions to her satisfaction. I highly recommend this location and the personnel.","updateTime":"2023-01-23T18:53:15.312407Z"},{"reviewer":"Paul Booth","starRating":"FIVE","comment":"A few days before an overseas trip I suddenly broke my glasses at the mall while trying to self adjust them. Walked into Pearle vision and met with Chuck Franklin, he popped the lenses out and found a new frame that would accept them perfectly. They look great and many thanks to Chuck for not just dismissing me but taking the time to listen and solve the problem!","updateTime":"2023-01-23T13:06:40.712654Z"},{"reviewer":"MARK COLLINS","starRating":"FIVE","comment":"I have to let you know that the very best experience and end result I have had the pleasure to encounter came from the TEAM at Pearle Eastview Mall. Cost/ Results/ Service were all best in class. Let me name these people that made this a great experience- Liane K., Molly M., Katie L-M., Chuck F. My glasses came out better than I could imagine at a very competitive cost. Also- Perhaps one of the very best eye exams. Apologies to the good Dr for lapsing on her name. She was competent and determined to get the best prescription for me. I cannot recall in 5 decades of eye exams ever having a such a thorough exam. They deserve all 5 stars plus! Get your glasses there.","updateTime":"2022-10-19T12:26:30.335016Z"},{"reviewer":"David Simmons","starRating":"FIVE","comment":"We wouldn’t shop anywhere else for glasses ! The whole crew, especially Chuck, has helped us with our eye glass needs for years ! Would highly recommend them to everyone !","updateTime":"2022-09-24T21:40:26.366200Z"},{"reviewer":"Eric Neverette","starRating":"FIVE","comment":"I can't imagine a better experience than what I had at your Eastview Mall store in Victor NY. Completely Satisfied customer here!!!","updateTime":"2022-09-23T14:19:11.706113Z"},{"reviewer":"Ruth DeVeronica","starRating":"FIVE","comment":"Everyone from Chuck to Molly have been awesome, service is quick and above and beyond. I’ve gotten several pairs of glasses here, swim goggles and sunglasses. Every time they were able to accommodate me, my schedule and allowed me to being in a pair of glasses purchased somewhere and fixed the fit to my face. My boyfriend lost his glasses on vacation, they were able to get him a replacement pair quickly! We are customers for life!","updateTime":"2022-06-26T17:05:11.952314Z"},{"reviewer":"Elizabeth Ahern","starRating":"FOUR","comment":"Helpful and courteous.","updateTime":"2022-04-24T21:27:04.354369Z"},{"reviewer":"robert morales","starRating":"FIVE","updateTime":"2022-03-29T21:33:11.113510Z"},{"reviewer":"Kelly Klingler","starRating":"FIVE","comment":"Pearle Vision at Eastview is amazing! I forgot my contact lenses in Massachusetts and had traveled to Rochester for the week. I called to find out if they might be able to help me out and Chuck came to the rescue! I just emailed my prescription and he took care of setting aside a week's worth of lenses for me. This meant the world to me! I would not have been able to get through this week without my contacts, I am forever grateful to Chuck and the rest of the staff at Pearle Vision! I highly recommend them!","updateTime":"2022-03-14T17:35:44.198866Z"},{"reviewer":"A Ray","starRating":"FIVE","comment":"Chuck is amazing. The entire staff is friendly and helpful as can be.","updateTime":"2022-01-09T22:24:27.894561Z"},{"reviewer":"Lisa Rizzo","starRating":"ONE","comment":"I have come here with my children for several years and have never had a problem until today. Upon making my appointment I was told I was covered for contacts and exam which is what I wanted. I get to the appointment and find out I am not cover for the contacts for another 6 months. I can have the exam but can not order contacts for 6 months unless I pay FULL price. I work in the medical field with insurance…. This should have been check and the customer, ME, should have been advised PRIOR to the appointment!!! NOT HAPPY and VERY disappointed in their policy and procedure.","updateTime":"2021-12-31T17:01:13.079946Z"},{"reviewer":"Michele Jensen","starRating":"FIVE","comment":"I have taken two of my boys and myself here and it's been fantastic! The staff is always so friendly and we all end up chatting and giggling.","updateTime":"2021-11-28T04:48:59.479857Z"},{"reviewer":"Bobbi L'Huillier","starRating":"ONE","updateTime":"2021-11-16T04:04:13.238528Z"},{"reviewer":"Aimee Fried-Hardy","starRating":"TWO","comment":"Giving this a two stars because Dr. Wylot is great, but my experience here was very poor overall. I will caveat and say that if you don't have Excellus for eye insurance, you will be fine! My problem was with getting the claim submitted to Excellus and this took six agonizing months. The staff was rude and didn't want to help solve my issue. Finally, Excellus worked with the office to get the claim submitted manually, but this took up hours of my time and effort I didn't want to be spending on this! Next time, I'll definitely go someplace else.","updateTime":"2021-10-07T21:39:02.999052Z"},{"reviewer":"Robin Withers","starRating":"FIVE","comment":"Dr.Wylot, is kind, patient. He explained everything, then asked if I had any questions. I did not, as he was very through.\n\nThe staff is fun, helpful, it is always a joy to go there.\nNo request is too small. Let them know what you are looking for, and they will help you out.\n\nMy husband and I have been coming here for years. There are quite a few vision places closer, but we’d rather go where we get such superb service","updateTime":"2021-10-03T21:50:35.699303Z"},{"reviewer":"Diera Tumminelli","starRating":"FIVE","comment":"I highly recommend this Pearle Vision location.\nLiane K went well above and beyond my expectations. She was so patient and helpful. I could not thank her enough for the time she took with me. She is truly an asset!","updateTime":"2021-09-09T20:16:32.001965Z"},{"reviewer":"Brian Lyons","starRating":"FIVE","comment":"⁴","updateTime":"2021-07-29T21:20:40.515169Z"},{"reviewer":"Thomas Beck","starRating":"FIVE","comment":"The service and staff were excellent. Nick did a great job.","updateTime":"2021-06-30T21:44:47.600171Z"},{"reviewer":"Mary Knapp","starRating":"FIVE","comment":"Always great personal service!","updateTime":"2021-06-29T13:19:21.874104Z"},{"reviewer":"Diana Featherly","starRating":"FIVE","comment":"My husband and I had a great experience at this Pearle Vision. The staff was exceptional!!! Thank you Molly, Chuck and Joe.","updateTime":"2021-06-08T16:39:02.381072Z"}]
