[{"reviewer":"Joe Sandals","starRating":"FIVE","comment":"Fantastic staff in the the store. Highly recommended.","updateTime":"2025-11-22T13:26:03.341278Z"},{"reviewer":"Austin VanOver","starRating":"FIVE","comment":"I cant even begin to tell you how awesome this place is. They have a family of customers for absolute life. I can not recommend them more!","updateTime":"2025-11-13T00:08:06.954974Z"},{"reviewer":"Norbert Thomas","starRating":"FOUR","comment":"Interaction with all staff was friendly, positive and professional. Almost no wait time at all between sections. However, product prices are on the higher side of the scale.","updateTime":"2025-10-04T12:14:43.635779Z"},{"reviewer":"Iris","starRating":"FIVE","comment":"Pleasant experience from every staff member especially Steve and Dr Winkler.\nKind, caring, and knowledgeable! Glad I chose this location.","updateTime":"2025-09-25T00:23:04.338602Z"},{"reviewer":"Paul Alphonse","starRating":"FIVE","comment":"The store manager Quinton was a phenomenal resource and a great help. I will continue to come back to this store","updateTime":"2025-09-23T20:28:17.124Z"},{"reviewer":"Giselle Rivero Rivera","starRating":"FIVE","updateTime":"2025-08-26T21:30:47.380928Z"},{"reviewer":"Jody Unger","starRating":"FIVE","comment":"Very nice people I'd definitely recommend","updateTime":"2025-08-18T11:31:45.068561Z"},{"reviewer":"Carlos Rodriguez","starRating":"FIVE","comment":"This place is professional and the employees that work there are patient with you especially with the practice of putting on and taking off contacts Thank you all 🙏🏽","updateTime":"2025-07-18T00:42:32.479289Z"},{"reviewer":"Chris Stall","starRating":"FIVE","comment":"Steve was incredibly helpful, knowledgable, and took the time to talk my wife and I through all of our questions, and even answer some we didn't think to ask. My new frames were giving me issues with the fit and staying tight on my face, Steve adjusted them for me after some probing questions to ensure he made the right adjustments. Even though we ended up ordering replacement frames, it was within the 30 days of pickup so I paid nothing extra!","updateTime":"2025-06-24T03:10:27.100052Z"},{"reviewer":"Cinnamon Brown","starRating":"ONE","comment":"\"I'm unsatisfied with my recent eye exam experience. Initially quoted $35 for eye picture exam, but charged $45. After completing and paying for the exam, I was told I couldn't get glasses until December 1st due to insurance restrictions. This crucial information should have been disclosed BEFORE the exam, as getting glasses was my main purpose. I suspect this information was withheld to secure payment from both my insurance and my $45. This feels like misleading business practice.\"","updateTime":"2025-05-22T08:15:11.552597Z"},{"reviewer":"Matthew Boshers","starRating":"FIVE","comment":"Steve and Reva are wonderful and always make my wife and I feel right at home. We will always come here because they are so kind and knowledgeable.","updateTime":"2025-05-21T02:33:08.441377Z"},{"reviewer":"Rupesh Gurung","starRating":"FIVE","comment":"Everyone in the office was very kind and helpful. Allison explained everything thoroughly. I","updateTime":"2025-05-07T15:57:40.854603Z"},{"reviewer":"Hanna G","starRating":"ONE","comment":"I would give them zero stars if I could. My insurance requested an itemized bill and it took several days to get it. The amount on my bill and the amount I was charged did not match. I called about the discrepancy and they said they were too busy to handle it, they'd get back to me. After several attempts through call and email, they finally get back to me saying I owe them more money. This was a several week ordeal. Not to mention, they initially screwed up booking my appt. I showed up and i was not in the system. Apparently, whoever took my call just \"pencilled\" in my appt. so it was showing as double booked in their system.\nThey are unorganized and don't know what they're doing. Horrible customer service. Horrible location. Save yourself from a headache and don't go here.","updateTime":"2025-05-06T21:34:59.372107Z"},{"reviewer":"Jason Reagan","starRating":"FIVE","updateTime":"2025-04-19T21:27:50.715870Z"},{"reviewer":"Melony Reece","starRating":"FIVE","comment":"Excellent service and very friendly staff. Shout out to Steve B for his positive attitude and willingness to go above and beyond for my partner and I. Would recommend the location if you're looking for a place to get a good exam and detailed eye glass/ eye care information.","updateTime":"2025-04-15T20:02:00.117461Z"},{"reviewer":"Alyssa Evans","starRating":"FIVE","comment":"Best Pearl Vision location! They're very friendly and helpful with any questions, concerns or adjustments you may need. Steve was a HUGE help today when I went to pick up my sunglasses. He adjusted them so they fit a lot better and even adjusted my regular eye glasses I got from a different location! 10/10 recommend this place, you will not be disappointed:)","updateTime":"2025-03-08T20:25:13.255149Z"},{"reviewer":"cassie boyd","starRating":"FIVE","comment":"Everyone was nice, knowledgeable, and very helpful.","updateTime":"2025-02-28T03:59:26.835032Z"},{"reviewer":"Shaylee Strong","starRating":"FIVE","comment":"Absolutely a great experience! The entire staff is very knowledgeable and helpful. You can tell they all love their jobs and I wouldn’t want to go anywhere else for my eyes! I especially enjoyed working with Steve and Sharron. They are amazing individuals and I will gladly come back every time.","updateTime":"2025-02-27T15:44:37.228681Z"},{"reviewer":"Hope Wilke","starRating":"FOUR","comment":"Compared to our previous eye doctor, my husband and daughter were both seen in half the time that one appointment would take! The doctor was friendly, but Steve, the office manager, was super friendly! I'd go there just for him.","updateTime":"2025-01-29T00:21:09.686120Z"},{"reviewer":"Kiashia Larios","starRating":"ONE","comment":"This company is very unorganized and unprofessional do NOT come here avoid this place at all cost. I scheduled a eye exam here when I got here they said I didn’t have a appointment then they went in the back and said I canceled it which is not true, they made me leave work for no reason which I do not appreciate someone could have called me and let me know that it wasn’t a appointment for me anymore. So then they told me the doctor can see me but they will bill my medical for my diabetic EYE EXAM, which is not right if they would have communicated better I would have had my medical insurance on hand it’s a new year I just change insurance and the guy who scheduled me on the phone said everything will go through my eye insurance which is eye med. I said ok are you sure I don’t have to bring anything else he said no very unprofessional this location need to close down If this is how you do business I would not trust your doctors to perform any eye exams on me that is a red flag run from this place.","updateTime":"2025-01-03T17:28:24.549719Z"},{"reviewer":"Christine Houchin","starRating":"FIVE","comment":"Sharon preformed excellent service, even gave me a discount because I work at the Jungle Jim's Pharmacy next door!!! Top notch, very satisfied 😌","updateTime":"2024-12-20T19:22:58.408593Z"},{"reviewer":"Anabell Centeno","starRating":"FIVE","updateTime":"2024-12-03T00:50:04.014220Z"},{"reviewer":"A. Adams","starRating":"FIVE","comment":"They are very helpful, pleasant and caring individuals that work in the Fairfield Ohio location. Thanks everyone.","updateTime":"2024-11-17T04:08:21.020Z"},{"reviewer":"Jamal el ghars","starRating":"FIVE","updateTime":"2024-06-29T18:21:01.160410Z"},{"reviewer":"Maiya Lenoir","starRating":"FIVE","comment":"The staff here is so friendly and helpful!","updateTime":"2024-05-18T18:13:58.225331Z"},{"reviewer":"Barbara Reatherford","starRating":"FIVE","updateTime":"2024-05-12T16:51:01.496343Z"},{"reviewer":"Deanna Lynn","starRating":"FIVE","comment":"Steve was a very polite and helpful for all of my eyewear needs.","updateTime":"2023-05-10T02:33:30.729924Z"},{"reviewer":"Nichol Brown","starRating":"FIVE","comment":"The guy who helped me, Steve was very friendly, and helpful! I definitely would recommend!","updateTime":"2023-04-10T20:39:18.842247Z"},{"reviewer":"Joe Hillard","starRating":"ONE","comment":"When I called the office to make a appointment I was told. We currently don't have a doctor but we might have one. What , you might have one. What a joke , so why even accept calls.","updateTime":"2023-03-09T15:10:55.936608Z"},{"reviewer":"AIMEE Buehner","starRating":"FIVE","comment":"I needed an exam urgently due to debris in my upper eyelid. Dr. Hamilton and the clinical staff were able to get me in right away and took excellent care of me. Dr. Hamilton was kind, knowledgeable, and funny. I would recommend this office to anyone in need.","updateTime":"2022-10-06T12:10:50.459543Z"},{"reviewer":"Herman Barlow","starRating":"FIVE","comment":"Reva is a Rock Star. She was so personal and made my ordering of new glasses great.","updateTime":"2022-08-29T15:47:25.055307Z"},{"reviewer":"Kevin Casey","starRating":"FIVE","comment":"I really enjoy Pearle Vision and have being doing business with them for 3 years.\n\nI am very satisfied with their service.\n\nReceptionist Steve and Doctor Hamilton have shown me respect, concern, and great service!\n\nAffordable pricing and they make sure they don’t cheat!\n\nI would highly recommend!","updateTime":"2022-08-26T02:40:31.068038Z"},{"reviewer":"Timothy Meyers","starRating":"FIVE","comment":"Steve and Reva are the best. You will never find a more customer friendly group. I have been going there for years and give my highest recommendation! \"See\" you there.","updateTime":"2022-07-09T21:05:45.382781Z"},{"reviewer":"Cindy Shields","starRating":"FIVE","comment":"I enjoy coming to this location every year for my yearly eye exam. The staff is so heartwarming and welcoming. I can go in for an appointment and laugh and joke around like I am in there all the time. Dr. Hamilton puts forth the best care for his patients and doesn't make the exam seem like it is an exam. Been seeing him for 5+ years and won't ever change.","updateTime":"2022-05-05T09:56:09.980199Z"},{"reviewer":"Steve Mc","starRating":"FIVE","comment":"Great people great service","updateTime":"2022-04-26T21:29:40.836531Z"},{"reviewer":"Larry Judd","starRating":"FIVE","updateTime":"2022-03-11T00:47:06.570135Z"},{"reviewer":"abby","starRating":"FIVE","updateTime":"2022-01-26T22:35:49.255193Z"},{"reviewer":"Jeff Edgington","starRating":"FIVE","updateTime":"2022-01-19T13:27:41.143509Z"},{"reviewer":"Lori Crout","starRating":"FIVE","updateTime":"2022-01-08T21:33:50.991217Z"},{"reviewer":"Sabah A","starRating":"ONE","updateTime":"2021-12-12T03:26:15.540Z"},{"reviewer":"Cornelia","starRating":"ONE","comment":"The absolute WORST eye place I’ve been to in my years of wearing glasses. Staff VERY unorganized, there’s no communication. Here to pick up glasses, currently waiting 20 min later. Staff do not greet the customers. I will NEVER come back here!! They honestly suck as a whole team.","updateTime":"2021-11-30T18:09:19.785939Z"},{"reviewer":"Donovan Watt","starRating":"FIVE","comment":"Steve was extremely helpful with helping me find the right lenses to go with my frames. Actually taught me a bit about the science behind it which made my decision easier. I’ve always had good experiences with the staff at this location & would recommend them to anyone.","updateTime":"2021-09-29T05:07:52.212685Z"},{"reviewer":"Suzanne Arbuckle","starRating":"FIVE","updateTime":"2021-08-31T06:08:59.982464Z"},{"reviewer":"Cassaundra Boyd","starRating":"FIVE","comment":"This was my first time visiting Pearl Vision's Jungle Jim's location. Everyone in the office was extremely friendly and knowledgeable. I was happy with the variety of glasses they had to choose from. I am a very satisfied customer and I will be back.","updateTime":"2021-05-30T04:30:28.890744Z"},{"reviewer":"Susan Heffler","starRating":"ONE","comment":"Very unprofessional, called my 35 year old a cheap middle aged woman! Said he didn’t give a s**t about her usage of contacts! This is how Pearl Vision wants to be represented? Rude and shameful! I will be filing a formal complaint with Pearl Vision and don’t expect any good reviews or any future visits!","updateTime":"2021-04-04T23:59:26.423779Z"},{"reviewer":"Jennifer Benton","starRating":"ONE","comment":"This location is a train wreck. Took my daughter to get an eye exam and glasses. There were 8 people in the store. 4 of them had no masks. 2 of those 4 didn't even have a mask with them and the other 2 had them down around their neck. An old lady came in and said oops I forgot my mask. Dr Hamilton said let me see if we can find you one then disappeared and nothing came of it. Took way too long to get helped to get her glasses ordered. The doctor was strange to say the least. The woman who started my daughter's eye exam was lovely, the bright spot in the process. I won't be going back to this location.","updateTime":"2021-03-27T13:06:46.204024Z"},{"reviewer":"Chris Satterthwaite","starRating":"FIVE","comment":"As a senior I went in for my annual checkup, Dr said my prescription did not change. I wear bifocals and said I have problems playing pool and asked if I could get a non bifocal prescription pair to play. He gave me a prescription for over the counter reading glasses for \"billards\", saved me hundreds!","updateTime":"2020-10-25T04:36:20.267529Z"},{"reviewer":"Mike Graves","starRating":"ONE","comment":"Doctor was terrific. Staff very engaging during appointment. Was excited for new glasses. Haven't felt that taken care of for my glasses in a a long time. Was told about 2 weeks for new glasses to come in. It's been almost a month and haven't received them. I've had to call twice to get information. Was told they got shipped to a different store. I asked which store as I was willing to go pick them up if it was close. I was told they can't track that. I asked when I could expect my replacement. I was told they can't know for sure. I asked if they have a tracking system in place for when they order glasses, status of order, etc. They said no they can't track that either. So it's basically pay us 200+ dollars for some glasses and you'll eventually get them sometime or another. I could have ordered from WISH.com if I wanted this kind of service. I still highly recommend the doctor, but order your glasses from somewhere else.","updateTime":"2020-08-31T19:51:29.372852Z"},{"reviewer":"Daren Keenan","starRating":"FIVE","comment":"Steve was very helpful in the frame selection and fitting and very friendly. I enjoyed our time in the store and the overall experience. We picked up our finished glasses today and had another positive experience with the final adjustments for fitting.","updateTime":"2020-08-20T20:18:14.316860Z"},{"reviewer":"Kary Jemison","starRating":"ONE","updateTime":"2020-07-02T01:05:36.505914Z"}]