[{"reviewer":"Lisa Butler","starRating":"FIVE","comment":"My son and I had our first visit at this location and both agree that we are blessed to have found it. I felt welcome from the time I called to find out if our insurance was accepted to the time we left having had our eye exams completed. I’m not good with names, so I can’t state any particular name. Everyone was just wonderful. Great conversations, great eye exams and to top it off, I loved the music. I appreciate that even though I couldn’t afford to purchase my glasses at the time, there is room to do it. We’re definitely going to be repeat customers. Thank you for the great service.","updateTime":"2026-03-17T17:26:46.084833Z"},{"reviewer":"Francie Adams","starRating":"FIVE","comment":"Great service","updateTime":"2026-03-14T23:33:37.696676Z"},{"reviewer":"Kim Murray","starRating":"FOUR","updateTime":"2026-03-13T13:36:25.500889Z"},{"reviewer":"Sherry Fisher","starRating":"FIVE","comment":"The Doctor was very thorough. Front staff was exceptional. Explained everything. Would highly recommend. 😁","updateTime":"2026-03-12T13:56:55.731368Z"},{"reviewer":"L Grif","starRating":"FOUR","updateTime":"2026-03-11T13:37:30.683813Z"},{"reviewer":"Zach Barry","starRating":"FIVE","updateTime":"2026-03-10T20:34:57.020702Z"},{"reviewer":"Chad Gill","starRating":"FIVE","comment":"Amazing experience! Amy always takes great care of me!","updateTime":"2026-03-04T16:44:08.890117Z"},{"reviewer":"Katherine Stebbins","starRating":"FIVE","comment":"Great location, very helpful! Highly recommend!","updateTime":"2026-03-02T14:37:25.112521Z"},{"reviewer":"Jeremy Faison","starRating":"FIVE","updateTime":"2026-02-27T14:45:44.131206Z"},{"reviewer":"Tina Hamrick","starRating":"FIVE","comment":"The Optometrist is the best! She took the time to listen to my concerns. She thoroughly explained my test results. Amy is also wonderful! She's very knowledgeable and helpful. Not to mention so friendly, as is the Optometrist. I highly recommend the Pearle Vision of Gahanna for the best customer service, eye exams and eyewear selection.","updateTime":"2026-02-27T14:42:03.890032Z"},{"reviewer":"Yaya","starRating":"FIVE","comment":"Never have I had an experience like that before...the machine did it all","updateTime":"2026-02-26T16:47:36.701175Z"},{"reviewer":"Jeffrey Youngblood II","starRating":"FIVE","updateTime":"2026-02-26T02:12:35.473823Z"},{"reviewer":"Archie Taylor","starRating":"FIVE","updateTime":"2026-02-22T14:52:38.347548Z"},{"reviewer":"Lisa Mayes","starRating":"FIVE","comment":"Everything was great! Assisted very quickly. Everyone was super nice to me and my child. The Dr. was fantastic! Great service and got the appointment quickly","updateTime":"2026-02-20T19:28:39.548168Z"},{"reviewer":"Hosea","starRating":"FIVE","comment":"Very Attentive to its patients and very welcoming, the Ads are true You’ll!!! they care and are very helpful did I mention CLEAN!!! If I didn’t let me say it then CLEAAAAAAN!!","updateTime":"2026-02-19T14:44:22.222393Z"},{"reviewer":"Anonymous","starRating":"FIVE","updateTime":"2026-02-18T03:58:01.260120Z"},{"reviewer":"Barb Studer","starRating":"FIVE","updateTime":"2026-02-16T23:10:41.127055Z"},{"reviewer":"Chrissy Cline","starRating":"FIVE","comment":"The woman assisting me with choosing a frame was particularly helpful.","updateTime":"2026-02-15T15:28:51.445402Z"},{"reviewer":"Carroll Baker","starRating":"FIVE","comment":"Customer service was awesome. Amy helped solve an insurance issue and fitted me with some great glasses.","updateTime":"2026-02-14T23:47:45.912420Z"},{"reviewer":"Jane Dessecker","starRating":"FIVE","comment":"I was very pleased with my emergency visit to Pearle Vision. They were able to squeeze me in, to see an immediate eye lid infection. Staff and Dr were above and beyond and very helpful to me. I got an antibiotic and feel much better. I found they take my medical and vision insurance so I am sure I will be returning. Easy parking in Kroger lot on S Hamilton. Definitely a place to go for eye and vision problems. Thank you! Pearle Vision!!!!","updateTime":"2026-02-14T15:17:45.381432Z"},{"reviewer":"kristen caudill","starRating":"FIVE","comment":"This was my first time coming to this location. I haven’t had an eye exam in years and didn’t know what to expect. The doctor I saw was very friendly and answered any questions I had . She treated me with respect. The lady that ordered my glasses, her name was Amy, she was super friendly and amazing. I really liked her . I highly recommend this location. Customer service was excellent","updateTime":"2026-02-14T14:41:54.000224Z"},{"reviewer":"Lisa Bishop-Easley","starRating":"FOUR","comment":"Great staff including the Dr! Everyone is kind and very helpful!","updateTime":"2026-02-12T23:35:06.261823Z"},{"reviewer":"chamar brown","starRating":"TWO","comment":"Initial trip wasn’t so bad other than having trouble figuring out insurance but the older woman that helped me the first time was amazing. However, don’t call 3 weeks later for an update on your glasses as the receptionist is condescending and rude like you don’t have a right to have an update on something you paid for. Like vision is non important and you’re bothering them by asking.","updateTime":"2026-02-11T21:05:46.096845Z"},{"reviewer":"ples13","starRating":"FIVE","comment":"Great doctor, great admin team!!","updateTime":"2026-02-11T16:47:27.936632Z"},{"reviewer":"Khisrow Shoar","starRating":"FIVE","comment":"Everyone at the clinic was very preofessional","updateTime":"2026-02-07T15:17:13.675221Z"},{"reviewer":"Hollie Sanders","starRating":"FIVE","comment":"I was happy with my visit to Pearle Vision. I feel my needs were met.","updateTime":"2026-02-06T14:37:42.050227Z"},{"reviewer":"Lo Johnson","starRating":"FIVE","updateTime":"2026-02-04T23:43:44.943327Z"},{"reviewer":"Sal","starRating":"FIVE","updateTime":"2026-02-04T20:14:00.128095Z"},{"reviewer":"Mark Mauller","starRating":"FIVE","comment":"Had my first visit recently and from the moment I entered the door I was greeted by the friendly staff. They ensured my initial forms were taken care of with kindness and efficiency. The whole appointment process was relatively smooth. From my imaging and eye testing clear through the Doctor’s assessment, everyone was friendly and professional. I am very glad I chose Pearle Vision for my new eye care professionals. (Gahanna)","updateTime":"2026-02-04T12:44:11.035617Z"},{"reviewer":"Jane Leslie","starRating":"FIVE","comment":"10/10 very welcoming , very fast and efficient ! I can’t wait to get my new frames thank you Pearle Vision team !","updateTime":"2026-02-01T15:33:14.749058Z"},{"reviewer":"Cody Drew","starRating":"ONE","comment":"i have been sitting on this and feel like i should put the experience out that i just had.\n\nthe lenses are significantly more expensive this time around because i am a sucker and definitely got upsold, which is okay. i now i have the equivalent of heated tires and talking seatbelts for a car, but the frames are great.\n\nhowever, out of all of the upgrades i get, i do not thin my lenses immediately because 500 dollar glasses\n\ni get the thinner lenses later, again, no probl- 400 DOLLARS BRO. okay, well, it has now crossed the threshold of a problem. my already 500 dollar pair of glasses, has now just went up and extra 400 dollars.\n\nnow, to the person reading this, if i can put this in perspective, my glasses are not nearly 1000 dollars. that is insane, my eyes are bad, but i am not a dinosaur and i do not have this type of money to throw around. if i remember last time i got my glasses, they were around 600ish, and i still got a lot of nice things for them. the lady who sold me the pair for 600 was the perfect sales person. the person who sold me the pair for 900 dollars left a lot to be desired.\n\ni have to preface this, the insurance i use is the same as my grandma. so my grandma hears about a 900 dollar pair of glasses and raises a stink, and i will not lie, things apparently got pretty passive aggressive, because after i return from work, my grandma explains the conversation to me and basically just says, \"she was very pushy, she ignored what i was saying and said that the insurance was applied, i did not like the woman on the phone\"\n\ni get in yesterday to pick up my glasses, the lady giving the glasses immediately jumps into a defense where she basically pulls out my prescription, my grandmas prescription (major HIPAA violation btw) and begins to compare them to show why my glasses cost this much more, and blah blah blah, i will not lie, i was not there to argue, or to talk.\n\nat this point, i am pretty over it. i have been waiting close to 5 weeks at this point to have the final, and if i could repeat, 900 dollar pair of glasses on my face. i just want my glasses, and to be entirely honest, i am not liking the lady that has been dealing with my glasses. the other ladies seem cool, but i did not interact with them.\n\nso the lady goes through the whole spiel whilst being incredibly passive aggressive to me and my uncle. now i will say my grandma probably gave her the business, and i can understand if she was not feeling particularly warm towards me. however, i will say the \"customer service experience\" is beyond shakey. a man with parkinson's with low blood sugar on a windy bridge between two mountains while it is cold and windy kinda shakey.\n\nso i get it, and now, finally, at this point, her message has been made clear, \"the insurance went through, you just bought a buncha stuff for your glasses, haha lol. if you did not want 900 dollar pair of glasses, why did you get a 900 dollar pair of glasses? lol haha\" is generally how it feels, and i have been upsold like a sucker.\n\n\"let us print this receipt and get you out the door- huh, wait, i do owe you money. i only took off 20% from your insurance rather than 30%, i owe you 50 bucks\"\n\nBRUH\n\nlol no\n\nso she runs the whole song and dance, all explaining how my glasses are expensive because they have all the bells and whistles, to THEN realize she was actually wrong?\n\ni will say i am skeptical about her not previously knowing she mischarged me, because please god tell me one time you have handed a receipt to a customer, and MEANINGFULLY REVIEWED THE RECEIPT BEFORE GIVING TO THE CUSTOMER. the person who genuinely does this may just be the best employee ever, this is not the best employee, and from what i understand, she is actually the manager\n\neven if she did not know, and it was an honest mistake, with the stink that my grandma seems to have made about this already, do you not think she, as the manager would have already reviewed the receipt?\n\nTL;DR\n\nbought 900 dollar glasses\n\nthe lady who upsold and upcharged me argued she was right about price\n\nshe was not.","updateTime":"2026-02-01T14:56:34.873916Z"},{"reviewer":"Ernest Lee Harris","starRating":"FIVE","comment":"Everyone very professional very good very happy","updateTime":"2026-01-27T21:32:46.833956Z"},{"reviewer":"Tiffany Lewis","starRating":"FIVE","updateTime":"2026-01-27T03:52:27.851242Z"},{"reviewer":"Megan Sweeney","starRating":"FIVE","updateTime":"2026-01-21T10:38:01.112954Z"},{"reviewer":"D. Baker","starRating":"THREE","comment":"I use to love going to the pearl vision in Reynoldsburg but now that Sarah is gone I dont like the vibe of the people they are inconsiderate and pushy. I scheduled with the Gahanna location because I didn't want to start all over with a new eye company but my visit was so dull I felt like the manager really didn't want to help me with my service when I personally asked for her so I can have a decent experience. The Dr that did my exam was the only positive thing about my appointment. I don't know where im going to send my kids but I doubt it if it will be with pearl vision.","updateTime":"2026-01-17T13:43:25.274569Z"},{"reviewer":"Alan Jeffers","starRating":"FIVE","updateTime":"2026-01-14T15:17:07.707328Z"},{"reviewer":"Florence Ofosu-Frimpong","starRating":"FIVE","updateTime":"2026-01-13T17:32:55.242307Z"},{"reviewer":"Talisha Davenport","starRating":"FIVE","updateTime":"2026-01-13T15:01:35.434736Z"},{"reviewer":"jarrod mason","starRating":"FIVE","comment":"The staff at Pearle Vision - Gahanna are always friendly and professional. They addressed all concerns and always take their time to ensure that you understand everything that is going on.","updateTime":"2026-01-11T21:12:38.595756Z"},{"reviewer":"Rasheda Haile","starRating":"FIVE","updateTime":"2026-01-11T14:35:54.188873Z"},{"reviewer":"tim linn","starRating":"FIVE","updateTime":"2026-01-09T13:23:10.838062Z"},{"reviewer":"Evan Rentschler","starRating":"FIVE","comment":"The exam time was punctual and brief. The selection of frames was solid and we were able to find something nice that was fully covered by insurance.","updateTime":"2026-01-05T15:31:36.313456Z"},{"reviewer":"Toni Davis","starRating":"FIVE","comment":"Great Service","updateTime":"2026-01-04T14:41:32.845109Z"},{"reviewer":"Pam White","starRating":"FIVE","updateTime":"2026-01-01T14:55:39.662890Z"},{"reviewer":"Michelle Ivory","starRating":"FIVE","comment":"100 stars the team here got me in as a walk in and helped navigate my insurance and helped me into my glasses with so much care love the level of service!","updateTime":"2025-12-29T15:43:56.096003Z"},{"reviewer":"Nikki Thompson","starRating":"FIVE","comment":"I have always received superb customer service, whether the appointment was for me or for my son. Everyone is very friendly and knowledge. I was thoroughly explained every step, from my exams to selecting my frames. I enjoy being a satisfied customer.","updateTime":"2025-12-17T15:13:43.173512Z"},{"reviewer":"Marie Nguyen (Nina)","starRating":"FIVE","comment":"Wonderful first-time experience! Staff was helpful and very sweet. The store was clean and bright. Only slight issue I had was finding the place, my GPS said that they were in Whitehall but they are located in Gahanna near the GoodWill store behind the McDonald’s on N Hamilton rd. Just make sure when you schedule an appointment with them that you type in your GPS, “PearleVision Gahanna.” (Adding the “Gahanna” part is important, or else it’ll take you to the wrong place!) Obviously, this little hiccup wasn’t the fault of the employees. But I haven’t been to the optometrist before and I did the retina scanning and that was super cool! Thankfully, my eyes were in perfect shape which is always good to hear!👍✨","updateTime":"2025-12-14T22:46:51.087266Z"},{"reviewer":"Tramone Maddox","starRating":"FIVE","comment":"I just love the staff there everyone was helpful and nice there I wasn't there long in and out in like 45 min to an hour if you choose this location you will not be disappointed","updateTime":"2025-12-12T14:47:30.593774Z"},{"reviewer":"Marcy Day","starRating":"FIVE","comment":"Dr. Hively is an outstanding optometrist; friendly and professional. The support staff is equally outstanding; knowledgeable, accommodating and thorough.","updateTime":"2025-12-12T00:35:32.372848Z"},{"reviewer":"Steve Goldsberry","starRating":"FIVE","comment":"Great experience treating like family","updateTime":"2025-12-11T14:36:30.052846Z"}]