[{"reviewer":"Cindy Cox","starRating":"FIVE","updateTime":"2026-05-09T13:24:27.442318Z"},{"reviewer":"Shawn","starRating":"FIVE","comment":"Everyone was friendly and helpful.","updateTime":"2026-05-08T11:45:11.382817Z"},{"reviewer":"EDGAR NASSIN NAME BLANCO","starRating":"ONE","comment":"(Translated by Google) I have been wearing glasses since I was four years old, so I believe I would be a potential long-term customer. However—despite having been a customer of yours in the past—I was deeply disappointed during my recent visit. The woman who assisted me—a Ms. Jennifer White—treated me very poorly; she was intolerant and rude. When I asked her to please try speaking with a representative from my insurance company to clarify which plan best met my needs, she became furious. She threw the invoice at me, demanding that I pay up and leave. This forced me to walk out of the store and have my glasses made at Walmart instead, where I received excellent service and paid less than half of what she was asking for. I had intended to choose a pair of Oakley frames—priced at $400—plus the lenses, scratch-resistant coating, and Transitions feature. Even with my insurance coverage, I could easily have ended up spending $600 or more, but her attitude compelled me to take my business elsewhere. I do not know if her behavior was due to her pregnancy or if she typically treats Hispanic customers this way; Regardless, I am a 61-year-old man of faith—a churchgoer, a retired Navy officer, and an honest, hardworking individual!\n\nI have worn glasses since I was 4 years old, and I thought I could be a potential customer. However, after having used your services and been a customer of yours, I was very disappointed during my recent visit. The woman who assisted me, a woman named Jennifer White, treated me very badly and was intolerant. When I asked her to please try to speak with a representative from my insurance company so they could explain which plan best suited my needs, she refused. She became furious and demanded the bill so I would pay it and leave, which forced me to leave the store and have my glasses made at Walmart. There, I received excellent service and paid less than half of what she was asking for the Oakley glasses, which were the ones I was going to choose. The Oakley glasses cost $400 plus the anti-scratch and Transitions lenses. With insurance, I could easily have spent $600 or more, but her attitude forced me to go to another store. I don't know if it was because she was pregnant or if she usually treats Hispanic people this way, but I am a 61-year-old man of faith, I attend church, and I am a retired Navy officer—honest and hardworking!\n\n(Original)\nI have been wearing glasses since I was four years old, so I believe I would be a potential long-term customer. However—despite having been a customer of yours in the past—I was deeply disappointed during my recent visit. The woman who assisted me—a Ms. Jennifer White—treated me very poorly; she was intolerant and rude. When I asked her to please try speaking with a representative from my insurance company to clarify which plan best met my needs, she became furious. She threw the invoice at me, demanding that I pay up and leave. This forced me to walk out of the store and have my glasses made at Walmart instead, where I received excellent service and paid less than half of what she was asking for. I had intended to choose a pair of Oakley frames—priced at $400—plus the lenses, scratch-resistant coating, and Transitions feature. Even with my insurance coverage, I could easily have ended up spending $600 or more, but her attitude compelled me to take my business elsewhere. I do not know if her behavior was due to her pregnancy or if she typically treats Hispanic customers this way; regardless, I am a 61-year-old man of faith—a churchgoer, a retired Navy officer, and an honest, hardworking individual!\n\nEstoy usando lentes desde que tenía 4 años pienso que pudiera ser un cliente potencial sin embargo después de haber usado y sido cliente de ustedes en mi visita reciente sufrir una gran decepción ya la que la señora que me Atendió una señora de nombre Jennifer White me trató muy mal, fue intolerante, ya que cuando le pedí que por favor tratara de hablar con el representante de mi compañía de Seguros para que le explicara cuál era el plan que más estaba mis necesidades. Ella se puso furiosa y metido la factura para que la pagara y que me fuera lo que originó que yo tuviese que retirarme de la tienda y mandar a hacer mis anteojos en Walmart, donde me atendieron excelentemente bien y pagué menos de la mitad de lo que ella me estaba pidiendo por los anteojos Oakley, que eran los que iba a escoger de $400 más los cristales el anti rayas y transition Además del Seguro hubiera podido gastar fácilmente 600 o más dólares, pero su actitud me obligó a ir a otro establecimiento. No sé si es por el estado de gravidez en el que se encontraba o es que ella normalmente atiende así a las personas hispanas, sin embargo, soy un hombre de fe con 61 años, asisto a la iglesia y soy oficial del Armada retirado, honesto y trabajador!","updateTime":"2026-05-07T13:13:56.010620Z"},{"reviewer":"Terry Williamson","starRating":"FIVE","updateTime":"2026-05-06T12:35:12.617066Z"},{"reviewer":"barbara weil","starRating":"FIVE","comment":"Very friendly staff and Dr was really nice and efficient.","updateTime":"2026-05-03T14:27:28.253997Z"},{"reviewer":"falisha Smiley","starRating":"FIVE","comment":"They were patient made me feel comfortable and very friendly and answer all my questions","updateTime":"2026-05-03T13:35:33.293863Z"},{"reviewer":"Brock Rusev","starRating":"FIVE","comment":"Great people and an amazing doctor . And great selection of glasses . Not one bad thing about the place","updateTime":"2026-04-28T12:03:11.626783Z"},{"reviewer":"Tranell Beasley","starRating":"FIVE","updateTime":"2026-04-28T01:32:14.173195Z"},{"reviewer":"Chris Diesel","starRating":"FIVE","comment":"My experience was great and all the tests I went through were smooth and explained well. Thank you!","updateTime":"2026-04-23T14:16:53.755282Z"},{"reviewer":"Linda Baker","starRating":"FIVE","comment":"Everyone was very friendly and professional. I was very pleased with the service and am anxious to pick up my new glasses.","updateTime":"2026-04-23T12:02:26.872129Z"},{"reviewer":"H","starRating":"ONE","comment":"The eye exam and visit with a doctor was exceptional. But my transactions with the front office with multiple text and wanting to sign a blank form was annoying.","updateTime":"2026-04-18T14:36:47.156851Z"},{"reviewer":"randall estes","starRating":"FIVE","updateTime":"2026-04-17T14:26:18.865970Z"},{"reviewer":"Albert Highlander Jr","starRating":"FIVE","updateTime":"2026-04-16T20:52:15.557057Z"},{"reviewer":"madhu patel","starRating":"FOUR","comment":"Good service 👍🏻","updateTime":"2026-04-16T12:57:41.835183Z"},{"reviewer":"Tone Gibson","starRating":"ONE","comment":"They are terrible I made an appointment the called me the day of when I was 15 mins from pulling up there and told me the eye doctor wasn’t there that takes my insurance…… then I rescheduled my appointment they called me a week before telling me the eye doctor wasn’t go be off the day they scheduled the appointment….. I will never call or deal with them again!","updateTime":"2026-04-02T15:59:39.332823Z"},{"reviewer":"Margaret Plunkett","starRating":"FIVE","comment":"Ordering contacts and new glasses was a breeze with the joyful help at Pearl Vision.","updateTime":"2026-03-25T19:59:25.537719Z"},{"reviewer":"Patrice","starRating":"ONE","comment":"They never answer the phones.","updateTime":"2026-03-24T16:46:59.920170Z"},{"reviewer":"Mickella","starRating":"FIVE","updateTime":"2026-03-24T13:22:29.901620Z"},{"reviewer":"Lela McNeely","starRating":"FIVE","comment":"The staff was very efficient and professional with a friendly manner. The doctor was thorough and a true blessing. I would highly recommend them to everyone.","updateTime":"2026-03-22T16:01:04.236807Z"},{"reviewer":"Charleen Fletcher","starRating":"FIVE","comment":"The women there was the best they were friendly and treated us with care and answers our questions I would go back again thank you so much","updateTime":"2026-03-22T14:03:54.671162Z"},{"reviewer":"Rob Dell","starRating":"FIVE","updateTime":"2026-03-20T13:01:36.628681Z"},{"reviewer":"Robert Detzel","starRating":"FIVE","comment":"Made a mistake on my calendar and sowed up a day early. Staff up front were pleasant and helpful in accommodating me. The Doctor and testing that she provided were excellent. Medicare Advantage plan and OTC card covered almost everything including new high end glasses. Thanks to everyone at this Pearle Vision.","updateTime":"2026-03-17T12:33:12.487240Z"},{"reviewer":"Scarlett Pressler","starRating":"FIVE","comment":"Employees were so professional and nice. Dr was great!! Will be back.","updateTime":"2026-03-17T11:19:28.488217Z"},{"reviewer":"Lynn Bates","starRating":"FIVE","comment":"Dr and staff are most kind and helpful!","updateTime":"2026-03-13T15:32:16.082430Z"},{"reviewer":"Nichole","starRating":"FIVE","updateTime":"2026-03-13T12:37:42.090530Z"},{"reviewer":"brandon Hoskins","starRating":"FIVE","updateTime":"2026-03-12T18:46:59.640250Z"},{"reviewer":"karen wilso","starRating":"FIVE","comment":"Very helpful and efficient","updateTime":"2026-03-11T18:30:57.355414Z"},{"reviewer":"Brandy St John","starRating":"ONE","comment":"Only reason I’m giving a single star is because it won’t let me give zero, I ordered my glasses January 21st and today is March 6th still NO GLASSES I keep getting told they will be in Wednesday every week! Won’t go back to pearl vision again and don’t recommend to anyone","updateTime":"2026-03-07T00:27:00.751015Z"},{"reviewer":"Amy Maynard","starRating":"FIVE","comment":"Absolutely outstanding service from the moment we walked in to the moment we checked out! The dr was amazing she listened and wanted to know our concerns and issues and the technicians and employees were extremely helpful with both cost and insurance coverage! I would go back and I would recommend them to everyone!","updateTime":"2026-03-06T17:30:05.589858Z"},{"reviewer":"Connor Murphy","starRating":"FIVE","updateTime":"2026-03-05T23:27:15.083151Z"},{"reviewer":"Claudia Steele","starRating":"ONE","updateTime":"2026-03-05T14:31:28.673383Z"},{"reviewer":"Jayson Woebkenberg","starRating":"ONE","comment":"I went there to get my new eyeglass script filled and was accosted by the General Manager Betty Sue Biederman.. she eaves dropped on a private conversation I was having with another customer about Ray Ban Glasses needing to be made in Italy not China, Taiwan or Mexico... she was combative, rude and loud... she also wanted to argue and when I requested to speak to her boss.. she said \"he is in Cancun\" and refused to provide contact info... I am Developmentaly Disabled so this interaction upset me greatly.. my times was wasted and it's valuable and not easy mobility wise as I am an Amputee so it's difficult for me to get to run errands and get around.. now I have to re book my ride, and pay more money because I don't feel comfortable or safe returning to that location and working with someone who values my time and patronage","updateTime":"2026-03-05T10:00:03.337680Z"},{"reviewer":"Casey Seals","starRating":"FIVE","updateTime":"2026-03-05T00:09:00.706112Z"},{"reviewer":"Robert Naas","starRating":"FIVE","updateTime":"2026-02-22T18:39:53.653106Z"},{"reviewer":"Sherry Akins","starRating":"FIVE","updateTime":"2026-02-22T13:51:15.411270Z"},{"reviewer":"Clairyssa Bahler","starRating":"FIVE","comment":"I was there over a hour but that wasn’t too bad, because what made it better was they were the Sweetest staff! Very helpful. I’ll be bringing my kids for their checks ups there soon","updateTime":"2026-02-22T13:36:11.982241Z"},{"reviewer":"faith hess","starRating":"FOUR","comment":"Everyone who worked there was very kind, helpful and efficient. I had a great experience in the actual office. But the amount of texts/emails I’ve received both before and after my appointment is too much and very annoying","updateTime":"2026-02-18T13:38:11.244219Z"},{"reviewer":"Joyce Thompson","starRating":"THREE","comment":"Harley probably shouldn't be the first person to greet people in the morning. She has a nasty disposition and can barley make eye contact with you. Not a great first impression.","updateTime":"2026-02-17T14:11:07.970053Z"},{"reviewer":"Elizabeth Frommeyer","starRating":"FIVE","comment":"The doctor a sales person were awesome. It was a first eye doctor appointment and he needed glasses everyone did a great job and made him feel comfortable about it.","updateTime":"2026-02-12T19:16:25.635714Z"},{"reviewer":"gladys miller","starRating":"FIVE","comment":"Very professional and knowledgeable optometrist. He explained adout eye care and foods to eat. Office personnel very attentive friendly patient care. This was my first time there, but it won't be my last.","updateTime":"2026-02-12T13:40:52.567930Z"},{"reviewer":"Patty Withers","starRating":"FIVE","comment":"Super friendly and helpful","updateTime":"2026-02-12T13:36:48.923411Z"},{"reviewer":"Ana Carla Mercado","starRating":"FOUR","updateTime":"2026-02-11T14:03:00.317595Z"},{"reviewer":"Amy Couch","starRating":"FIVE","updateTime":"2026-02-09T19:44:55.456422Z"},{"reviewer":"Anthony Johnson","starRating":"FIVE","updateTime":"2026-02-06T14:47:17.704062Z"},{"reviewer":"Wesley Wright","starRating":"FIVE","comment":"Staff was friendly and courteous.","updateTime":"2026-01-31T14:56:32.246788Z"},{"reviewer":"Mary Hutton","starRating":"FIVE","comment":"PLEASENT","updateTime":"2026-01-20T21:44:50.373406Z"},{"reviewer":"Laura Priede","starRating":"FIVE","comment":"Very friendly, great service!","updateTime":"2026-01-18T13:36:05.851872Z"},{"reviewer":"Theresa Christen","starRating":"FIVE","comment":"Dr. White is so good with people, she makes it easy to feel comfortable.\nThank you\nTheresa","updateTime":"2026-01-18T02:58:59.483363Z"},{"reviewer":"Kimberly “Just Kim” Spriegel","starRating":"FIVE","updateTime":"2026-01-17T18:48:36.575596Z"},{"reviewer":"Gzero owo","starRating":"ONE","comment":"Called to schedule my appointment, and everything was fine until I told them my insurance.\nAll of a sudden they were booked for the month after and call next month.\nI’m confused on why would they as for my insurance if they were all booked already.\nI guess my insurance wasn’t good enough for them.","updateTime":"2026-01-13T19:40:11.939822Z"}]