[{"reviewer":"Christi S","starRating":"ONE","comment":"Dr. Chima (?) prescribed me drops and $80 later I find I can’t use them due to astigmatism. What a waste. I hope my RX for lenses is correct at this point.\n\nUpdate- the glasses were wrong. Going back.","updateTime":"2026-04-23T15:56:01.351241Z"},{"reviewer":"Shaquille McMichael","starRating":"FIVE","updateTime":"2026-04-20T13:02:18.988739Z"},{"reviewer":"Tommy Posanti","starRating":"ONE","comment":"Will not return here ever. Every staff member was short and gruff with us. The individual doing the first part of our screening was very blunt and I felt like I was being ordered around. The doctor rushed through the exam and did not seem interested in asking any questions about my eye health or history. I heard them say they charge a 3% fee for all credit card transactions which is ridiculous considering how expensive eyeglasses are. That’s all a cost of doing business. You shouldn’t be charging your customers more depending on the payment method they’re using. The incessant texts and emails prior to our appointment were very unnecessary too. 6 text messages and four emails before I even arrived for my appointment.","updateTime":"2026-04-20T12:59:12.952901Z"},{"reviewer":"Penelope Crews","starRating":"FIVE","comment":"The eye examination was top self, questions were answered and I felt great about that. The staff is Awesome. Thank U Pearle Vision.","updateTime":"2026-04-16T15:51:12.892052Z"},{"reviewer":"erica johnson","starRating":"FIVE","comment":"My experience is always wonderful whenever I visit Legacy Village Pearl Vision. The staff are very kind and helpful with making my decision on which frames looks best with my face shape. My optometrist Dr. Chima is great at explaining my care plan in ways I can understand. I especially appreciate is patience. Thank you Team Legacy Village P.V. continue being great!","updateTime":"2026-04-16T12:42:38.139408Z"},{"reviewer":"Everard Prude","starRating":"TWO","comment":"Staff was cool...young blk female really helped me out, she was very professional...doctor was informative...eyeglasse selection sucks and prices extremely high...only giving two stars because of the none selection and high prices","updateTime":"2026-04-16T12:40:29.648982Z"},{"reviewer":"Latoya Tackett","starRating":"FIVE","comment":"Great service very professional appointment with smoothly and quickly","updateTime":"2026-04-05T13:16:50.412382Z"},{"reviewer":"gabriel richards","starRating":"ONE","comment":"Wife had taken our 2 older children in for eye appointments today. She had told the desk no to the $35-$45 retina scan when filling out the intake paperwork, they were taken back for their appointments. My children looked at frames after the appointment and my wife was going through the motions to make the purchase for one/both of my children’s pair of glasses at which point the female assistant store manager whom was helping her had quoted her a price along the lines of $240 after insurance for a single pair of blue light glasses(quoted $45 for the blue light alone). Of coarse she had defaulted the lenses and such to the highest possible quality without discussing it with my wife. After some back and forth, When my wife had informed her that she needed to leave for a family emergency regarding our sick youngest whom is with me at home and needed to checkout. She was not only charged for the retina scan service she declined at the start(they did scan their eyes so we never said a thing about it since it had already happening), they also processed one of my children’s eyeglass pairs and now refuse to refund the eyeglasses themselves just minutes after the purchase went through claiming “no refunds once the order is put in” after she had time to see just what was purchased. I would never recommend this establishment to anyone. I get that you make commissions from sales and upselling and all that. But pushing through services and purchases against the consent of the customer and taking advantage when they’re anxious and then refusing to rectify the issue minutes after the fact, is down right criminal. Enjoy the $45. We will go get proper pairs from target eye or glassesusa.","updateTime":"2026-04-02T17:04:07.250181Z"},{"reviewer":"Mary McLaughlin","starRating":"FIVE","comment":"I was so pleasantly surprised after taking my 10 year old son for an eye exam. Between insurance and lack of availability at UH, I settled for here. From beginning to end I was so impressed with the way the doctor and tech both communicated with my son, showing patience, empathy and relatability to his age. Thankful we found this place. We are so happy!","updateTime":"2026-03-22T14:08:48.655967Z"},{"reviewer":"Robert Klein","starRating":"FIVE","comment":"everyone was accommodating , friendly, and pleasant to deal with.","updateTime":"2026-03-19T16:44:06.460286Z"},{"reviewer":"Ibukun Omole","starRating":"FIVE","comment":"The whole crew was nice","updateTime":"2026-03-18T19:30:43.901511Z"},{"reviewer":"Karin Cole","starRating":"FIVE","updateTime":"2026-03-18T01:48:50.995561Z"},{"reviewer":"Julie Pezdirtz","starRating":"FIVE","updateTime":"2026-03-17T12:35:42.216138Z"},{"reviewer":"Tammy Taylor","starRating":"FIVE","updateTime":"2026-03-15T12:38:27.941705Z"},{"reviewer":"Karen Lee","starRating":"FIVE","comment":"I went pearl vision they treated with kindness and respect and great customer service thanku pearl vision.i found the beautiful glasses I needed","updateTime":"2026-03-13T15:41:11.741069Z"},{"reviewer":"Andrew Morris","starRating":"ONE","comment":"I had this review at 5 stars before but i recently got sent an additional bill from them 2 months after my exam. I asked multiple times when I was there initially if the total for the glasses and the exam was correct and multiple times I was assured that it was. Now, 45 days after I was there last, I'm getting bills in the mail and text messages saying I still owe them. Needless to say that not only will I not be returning, I am also not paying the additional bills. It's clear they don't have their shit together","updateTime":"2026-03-12T13:52:47.403547Z"},{"reviewer":"Liam Mealey","starRating":"FIVE","updateTime":"2026-03-12T12:37:04.324936Z"},{"reviewer":"The Violet Genie","starRating":"TWO","comment":"Rude front desk staff with an unorganized office flow. At one point, told we were all set after my son saw doctor and we ordered contacts...only to get a call after leaving advising the doctor wasnt finished seeing him. Returned back and given misnformation about his benefits despite having them verified already. Front desk associate argued me down then proceeded to go get someone else after mumbling she didn't really deal with the \"insurance\" part of it. Will never return here for eye exams again.","updateTime":"2026-03-12T06:58:58.519910Z"},{"reviewer":"Michael Lucious","starRating":"TWO","comment":"They try to overcharge me the other day","updateTime":"2026-03-11T12:40:21.615044Z"},{"reviewer":"Raymond Gahnz-Kuhar","starRating":"FIVE","comment":"It’s was an amazing exam. And people were wonderful. For a “commercial eye care chain” I never felt like I was treated as a number. Great location.","updateTime":"2026-03-11T12:37:47.401317Z"},{"reviewer":"Markia Washington","starRating":"FIVE","updateTime":"2026-03-10T12:45:34.946827Z"},{"reviewer":"Miranda Potts","starRating":"FIVE","comment":"Great service!","updateTime":"2026-03-09T15:30:58.758880Z"},{"reviewer":"Tamara Millan","starRating":"FIVE","updateTime":"2026-03-09T12:47:56.927949Z"},{"reviewer":"Deborah DeGrange","starRating":"FIVE","comment":"The optometrist was very thorough and helped address all my vision issues !","updateTime":"2026-03-07T19:48:14.438394Z"},{"reviewer":"Alice Alvey","starRating":"FIVE","comment":"Crystal is the best! She found the perfect glasses for me.","updateTime":"2026-03-07T18:50:53.508977Z"},{"reviewer":"Charles Kent III","starRating":"FIVE","updateTime":"2026-03-07T13:36:16.879943Z"},{"reviewer":"Myrica walls","starRating":"FIVE","comment":"Excellent! Very kind staff 🙂\nThe Doctor is very kind and very professional as well.🙂","updateTime":"2026-03-03T12:27:58.879797Z"},{"reviewer":"Arion Ransom","starRating":"FIVE","comment":"Always a pleasant visit","updateTime":"2026-03-01T13:45:05.383297Z"},{"reviewer":"heidi Buchan","starRating":"FIVE","comment":"Great place! Easy to make an appt. The front end staff were friendly and the doctor was great!","updateTime":"2026-03-01T13:41:58.689926Z"},{"reviewer":"bmyresha10","starRating":"FIVE","comment":"My experience was awesome! All staff was knowledgeable and great to work with. I found my new eye office.","updateTime":"2026-02-26T13:43:34.360376Z"},{"reviewer":"Michelle Whiteside","starRating":"FIVE","updateTime":"2026-02-26T13:36:21.697352Z"},{"reviewer":"inez hurley","starRating":"FIVE","updateTime":"2026-02-25T21:11:52.090769Z"},{"reviewer":"Denise","starRating":"FIVE","comment":"The doctor was very pleasant and efficient and professional and the woman that tested my eyes she was very sweet professional conversational I had a very positive experience Over All. I wasn't expecting to find any glasses that I liked but my friend who was with me picked out a pair of really wild glasses for me and I really like them and he said I look beautiful in them so in 2 weeks I'll have them. I should have taken a picture of myself with the glasses on but I didn't so we'll have to wait 2 weeks. They really need to sweep the floor the place was not immaculate the floor was dirty with miscellaneous stuff that needed cleaning.","updateTime":"2026-02-25T14:43:26.451582Z"},{"reviewer":"John Mills","starRating":"FIVE","updateTime":"2026-02-25T13:30:13.619041Z"},{"reviewer":"theresa taylor","starRating":"FIVE","updateTime":"2026-02-21T14:18:46.648612Z"},{"reviewer":"Ellen Gebhardt","starRating":"THREE","comment":"Clean. No level of service that equates with the cost of exam. Not a positive enough experience to visit again.","updateTime":"2026-02-21T01:27:20.182029Z"},{"reviewer":"Denisha lewis","starRating":"FIVE","comment":"Very clean quiet and organized...it was worth the 20mim drive I had to do to get there...they were friendly and very thorough","updateTime":"2026-02-21T00:04:30.447712Z"},{"reviewer":"Quinise “Quinn” Ceasor","starRating":"FIVE","comment":"My experience was amazing! I’ll definitely be returning for my next exam. Dr Chima was professional and kind. Johnny was so kind to me while figuring out what glasses looked great on me and what ones were covered by my insurance company. Johnny is truly an angel","updateTime":"2026-02-18T13:39:38.173029Z"},{"reviewer":"Mumbles Mumbles","starRating":"FIVE","updateTime":"2026-02-18T11:51:53.060941Z"},{"reviewer":"Michael Foley","starRating":"FIVE","updateTime":"2026-02-15T11:10:24.137513Z"},{"reviewer":"T M","starRating":"FIVE","updateTime":"2026-02-13T18:21:58.319968Z"},{"reviewer":"Dan Waldeck","starRating":"FIVE","comment":"I love the Pearl Vision at Legacy Village. Dr. Chima is amazing and the staff is so friendly!","updateTime":"2026-02-13T13:29:47.626827Z"},{"reviewer":"Robin","starRating":"FIVE","comment":"The staff was courteous and the doctor was very efficient and informative.","updateTime":"2026-02-11T17:22:45.436079Z"},{"reviewer":"Emily Gregory-Lott","starRating":"FIVE","comment":"Good experience all around: no wait time, extremely helpful staff.","updateTime":"2026-02-09T13:58:45.021309Z"},{"reviewer":"marcia kushan","starRating":"FIVE","updateTime":"2026-02-09T00:02:56.217207Z"},{"reviewer":"Tracy Jones","starRating":"ONE","comment":"Buyer beware. I decided to switch from VisionWorks to Pearle at Legacy for a change. Family of three had vision exams, two for contacts. Both instances the doctor, without any disclosure, gave exams for the most expensive contact lenses (over $1,000 for 6 month supply). Neither the contacts nor the exam for these expensive contacts were covered by our insurance, which Pearle was aware. They charged us $100 per exam. I had to go and speak to the 'manager' on two separate occasions to get these charges reversed. We asked for a price list for the second contacts. The 'manager' claimed to email it to us, never received it. After two visits and multiple calls and in person meetings with the 'manager' and Dr. Chim the office called to place order for my daughter's contacts. Our insurance gives us $150 towards contacts annually, which has always been adequate - maybe adding another $50. The agent called and I specifically authorized that they only order enough boxed that would be totally covered by the insurance $150 stipend. We pick up six boxes of contacts. A month later we receive an invoice for over $650!! Today, I went to the Legacy Village Pearle for the fifth and final time to return the four unopened boxes of contacts and demand they be taken off my invoice as I had not authorized the purchase. I was informed that they only order contacts after obtaining a credit card payment. I asked, \"then why are you billing me for $650!!\" After having to request a receipt showing that I returned the four boxes of contacts (pardon if I don't take their word about noting the return in my daughter's records!!) I left the store for the last time. I will never step foot in that establishment again.\n\n2/6/2026 update: We received a text and voice message that two boxes of contacts have been ordered and ready for pick up. Another \"unauthorized\" purchase by Pearle Legacy. At this point I will be filing an official complaint with the Ohio Attorney General and Pearle's parent company Luxottica for UDAP violations related to undisclosed fees and deceptive business practices.","updateTime":"2026-02-06T20:03:40.953174Z"},{"reviewer":"Erin","starRating":"FIVE","comment":"Came for a New Patient appointment and was thrilled. The clinicians were efficient and thorough. The doctor took his time in explaining the diagnostic exam to show the health of my eyes. He even recommended a healthier way to wear my contacts and save money by switching to daily disposable contacts rather than the monthly ones I used to buy. This saved me a ton of money and I wish my previous doctor had told me about these sooner. The office was clean and well organized. I arrived 20 minutes early and only had to wait 5 minutes before being seen.\n10/10. Will certainly recommend to anyone in need of a new eye doctor.","updateTime":"2026-02-06T13:42:25.275850Z"},{"reviewer":"Roazlyn Bell","starRating":"FIVE","updateTime":"2026-02-05T23:37:09.799882Z"},{"reviewer":"Mary Ann Marazzi","starRating":"FIVE","comment":"the doctor and optician who helped me are both wonderful. the best I have dealt with in many years","updateTime":"2026-02-03T21:07:43.705044Z"},{"reviewer":"Ted Goble","starRating":"FIVE","updateTime":"2026-02-01T13:38:44.122028Z"}]