[{"reviewer":"A Schuller","starRating":"FIVE","comment":"Great experience! There was no wait when I went in for my vision screening. The doc knows her stuff and the specialist in the showroom was so helpful with picking out new frames. They came in quickly too!","updateTime":"2025-12-05T02:20:57.261339Z"},{"reviewer":"Kriss Glover","starRating":"FIVE","updateTime":"2025-10-27T23:18:58.017908Z"},{"reviewer":"John Carlin","starRating":"FIVE","comment":"I would like to take a moment and thank the entire staff at Pearle Medina, Ohio. I was a patient there yesterday renewing my glasses Rx. I received nothing short of the best of care, professionalism and kindness. The exam was thorough and informative in ways I could comprehend. The administrative staff was very helpful with my new glasses and frames. The process was easy and afforable. The new location just a few doors down in the plaza is convenient and has lots of room. Thank you again and see you next year.","updateTime":"2025-10-21T15:34:09.439652Z"},{"reviewer":"Christine Morse","starRating":"FIVE","comment":"Like doing business with Pearle Vision's Mariah.","updateTime":"2025-10-14T18:45:17.743006Z"},{"reviewer":"Jinni Ober","starRating":"FIVE","comment":"The attention from the scheduler upon arrival to the exam by Dr. Loni, through the fitting and attention by Mariah to find just the right glasses was exemplary.","updateTime":"2025-10-09T15:56:59.629438Z"},{"reviewer":"melissa dundr","starRating":"FIVE","comment":"Have been going here for years and always have a great experience with any staff member we come in contact with.","updateTime":"2025-10-04T22:02:02.153989Z"},{"reviewer":"Miriam Camper","starRating":"FIVE","comment":"Medina Pearle Vision is the best eye place around. Dr. Loni is very thorough and professional. The staff gives you a warm welcoming. If you need someone to help you pick out glasses ask for Amber she is by far the best with picking out the best glasses for you.","updateTime":"2025-09-12T19:33:33.784438Z"},{"reviewer":"A Button Athlete","starRating":"ONE","comment":"Left work early and rushed to get there before they were closed at 4 and I arrive at 3:20 and they were closed","updateTime":"2025-08-30T19:27:02.516199Z"},{"reviewer":"Rhonda Moretz","starRating":"FIVE","updateTime":"2025-08-22T15:18:59.685230Z"},{"reviewer":"Melissa Lilly","starRating":"FIVE","comment":"Dr. Loni Dickerhoof listened to my concerns about an exam from a different institution. She was excellent and helped me with every issue I had experienced prior. She also brought up a concern I had expressed to several physicians from different specialties. These other physicians dismissed my concerns. She noticed it without me saying a word. Most grateful for her!","updateTime":"2025-06-19T21:56:44.483887Z"},{"reviewer":"s w","starRating":"ONE","comment":"I went to Pearle Vision for my annual eye exam and progressive lenses were mentioned to me. In the conversation around these with the optometrist and optician, it was mentioned to me multiple times that if I chose the progressive lenses and didn't like them \"just bring them back\". I decided to go with the progressives, and after getting them, quickly realized they are not for me. I called to see what the process is like to bring them back, they said just bring them in and we'll figure it out. Brought them in and let them know I want to go back to single vision lenses and the first thing that the optician says is \"we can do that but we won't dispense any money back\". So upon more questions and digging, realizing I paid $175 copay for the progressives, and the single lenses would have been at no cost (I used my own frames). So that difference she told me over and over they would not give me back. I got the run around .. call my insurance see what they can do, \"the lab won't give them money back\", etc. I left, called my insurance, who as I expected, told me there's nothing they can do. I've called back now twice, spoke with the optician and her manager. Both are telling me they don't give refunds, however, have both acknowledged that the no refund policy should have been disclosed when speaking to me and telling me multiple times if I don't like them to bring them back. I am now waiting on the owner to call me, which it's been days. I'm assuming they will tell me the same. They don't want to take the hit of the $175, even though their team's positioning of this is clearly omits that MY $175 is at risk. Not only did they omit, they misled by saying multiple times \"just bring them back\".","updateTime":"2025-02-13T13:31:38.323095Z"},{"reviewer":"Jan Robinette","starRating":"ONE","comment":"In July I purchased silhouette glasses, very expensive.\n4 months later They fell on the floor and the ear side broke off. Also a small chip by the lens.\nI went back with them young girl took them to the back then told me they weren't fixable. An employee was sitting at the desk cause I said something to her..she took them an and snapped the ear side in.\n2 seconds it took. She said these are suppose to do that.\nShortly afterward was at my eye doctor who’s optician told me those have a warranty .\nWent back to pearle and told them what my doctor said. They ended up ordering the ear side. Didn’t mention the chip which isn’t noticeable. So needless to say…that’s pretty corporate low.\nI will never return .","updateTime":"2025-01-06T22:24:54.315605Z"},{"reviewer":"Martha Palmer","starRating":"FIVE","comment":"Appreciate the time Dr Loni and her staff took with my husband and myself during our exam and getting fitted for glasses. We would highly recommend them to anyone!","updateTime":"2024-11-01T13:51:23.608796Z"},{"reviewer":"Crystal Gibson","starRating":"FIVE","comment":"I appreciate the time the doctor took to explain the exam results. Usually, a doctor has one foot out the door before he even says hello. The staff assistance was exceptional as well. They are very patient and quite knowledgeable about what is available.\nI would definitely recommend the Medina Pearl Vision to anyone.","updateTime":"2024-10-15T00:07:32.742098Z"},{"reviewer":"Amber Wagner","starRating":"FIVE","comment":"All of the Doctors here are fabulous!!! I have been a patient here for several years and they are all so amazing!!!!","updateTime":"2024-09-11T20:37:59.085598Z"},{"reviewer":"Marney Ayres","starRating":"FIVE","comment":"I cannot say enough great things about this Pearle Vision location in Medina! The service and care were fantastic. The eye examination was very thorough and complete. I truly appreciated the time and effort the staff gave to me & my mother when we recently purchased our eyeglasses. Team members Anne and Elizabeth are absolutely wonderful! Thank you!","updateTime":"2024-08-31T11:20:33.611822Z"},{"reviewer":"Mark Kelly","starRating":"FIVE","comment":"Today was my first visit. I am totally satisfied with the service and the staff.","updateTime":"2024-07-19T22:01:02.453942Z"},{"reviewer":"Russ Cooper","starRating":"FIVE","comment":"Out of town.... Needed imidiate repair of eye glasses. (Simlple temple screw) Quick service.","updateTime":"2024-07-16T14:59:09.124220Z"},{"reviewer":"Family Guy","starRating":"FIVE","comment":"Wife had a fantastic experience today and highly recommends this place.","updateTime":"2024-06-14T20:35:55.402304Z"},{"reviewer":"Sandi Carr","starRating":"FIVE","comment":"All of the associates that work with you to pick out glasses are wonderful! Allow you to take your time and will even let you know if that particular style of frames looks good on you or not. I will continue to go to Medina Pearle Vision!","updateTime":"2024-03-08T00:47:18.294171Z"},{"reviewer":"Andy Watson","starRating":"ONE","comment":"Received an eye exam for the purposes of getting new glasses. At this point, I have invested a lot of time in return visits and follow up in an effort to get glasses that I can see with. They initially incorrectly adjusted the progressive lenses. They then went back to an old prescription without correcting the lens configuration. Now after 8 month of back and forth, I am being told that I need another eye exam and they are going to give me 10% off when I order a new lens through them. There is not a chance I will be wasting any more of my time or money with this company. When I contacted Pearl Vision Corp they gave me the brush off stating this was an independent store. They failed to provide what was promised, do not value your time as a consumer and are not interested in finding a resolution.","updateTime":"2024-03-05T19:53:19.850734Z"},{"reviewer":"Christy Sikora","starRating":"ONE","comment":"Horrible! Will NEVER give them my business again! They DO NOT make corrections for their customers unless the customers insurance covers it. So even if they make a mistake they are going back to your insurance.","updateTime":"2024-03-04T20:18:42.347153Z"},{"reviewer":"David","starRating":"FIVE","comment":"Everyone here is so nice and friendly. Great to work with. Thank you for your help","updateTime":"2024-02-16T22:35:38.961106Z"},{"reviewer":"Dianne Adkins","starRating":"FIVE","comment":"Fast, efficient & don't sell you what you don't need","updateTime":"2024-02-14T01:53:38.316800Z"},{"reviewer":"Thunder One","starRating":"FIVE","comment":"Dr. Rose Dickerhoof is an outstanding care provider. Without a doubt her exams and the resulting prescriptions have by far provided me the best vision in as long as I can remember and I hope she realizes how very much we appreciate her dedication to excellent healthcare !! Highest recommendation !!","updateTime":"2023-12-07T15:45:28.604706Z"},{"reviewer":"Renae Knight","starRating":"FIVE","comment":"Dr Loni Dickerhoof is so attentive and thorough and she was quick to address my needs. I have a difficult prescription and glasses were always uncomfortable for me. She was the first Doctor to acknowledge that and was willing to help me through the transition into contacts. We are so blessed to have her practicing in the area!","updateTime":"2023-11-26T02:19:50.149965Z"},{"reviewer":"Bill Feeman III","starRating":"FIVE","comment":"I have never had to wear glasses before so haven't had a lot of experiences with eye exams or purchasing glasses but I was very impressed with Dr. Loni Dickerhof and her assistant Anne. Dr. DIckerhof was very thorough and explained her findings as she went to help keep me informed. She thoroughly explained my different options and what she would recommend. Anne was very knowledgeable in reviewing the exam findings and was so helpful in helping me pick out frames as I had no idea what to look for and what options I had within the frames. Her patience and help was greatly appreciated. I never felt rushed and left feeling very informed. Thanks! :)","updateTime":"2023-10-03T17:27:33.443789Z"},{"reviewer":"Hunter Palmer","starRating":"FIVE","comment":"My wife and I started going to Loni and her team a while ago and they have always been very professional and personable during our appointments. The staff seems to always help us when we are picking out frames and provides feedback on what to look for! Even adjustments after the fact. I appreciate their help and wisdom they provide to their customers!","updateTime":"2023-09-12T15:13:45.074448Z"},{"reviewer":"sue kyer","starRating":"FIVE","comment":"I ordered a pair of glasses and unfortunately they were too uncomfortable. (Not their fault). The staff tried several times to adjust them, and in the end recommended a different frame. They helped select a perfect frame and reordered. When I received them, the lab forgot to add the transition lenses. When i returned to tell them, they were very apologetic and reordered the lenses. Mistakes happen, and can be corrected. Customer service makes ALL the difference. Medina Pearle Vision has the most patient, kind, and knowledgeable staff.","updateTime":"2023-08-28T12:05:17.544626Z"},{"reviewer":"Laura Zimmerman","starRating":"FIVE","updateTime":"2023-05-20T22:21:49.801177Z"},{"reviewer":"Dusty Dalton","starRating":"FIVE","comment":"The staff was so kind and welcoming!","updateTime":"2023-05-20T19:48:39.169048Z"},{"reviewer":"clay smith","starRating":"FIVE","comment":"Such a great experience, DR. Loni was amazing, I felt very comfortable right away with her. I was able to sit back and let her do her thing! Anne is top notch, I can’t believe she was able to get me to handle these contacts, absolutely amazing! I was blown away. If you work with Dr. Loni and Anne your experience will be flawless.","updateTime":"2023-05-13T18:07:48.655769Z"},{"reviewer":"Sean Moran","starRating":"FIVE","comment":"Friendly and comfortable atmosphere. The staff were very helpful. A very good experience all around.","updateTime":"2023-03-14T22:45:03.936712Z"},{"reviewer":"Sandra Horner","starRating":"FIVE","comment":"Very friendly. My glasses were ready in a week.","updateTime":"2023-03-06T01:55:20.037702Z"},{"reviewer":"david zelch","starRating":"FIVE","comment":"Staff outstanding, knowledgeable, and friendly!","updateTime":"2022-12-22T22:34:25.765394Z"},{"reviewer":"Andrew Offenberger","starRating":"FIVE","comment":"The doctors and staff at Pearle Vision in Medina are so kind and helpful. I've been a happy customer for almost two decades.","updateTime":"2022-09-22T17:24:32.047836Z"},{"reviewer":"georgehuffman364","starRating":"FIVE","comment":"Great place. Staff and doctors are great","updateTime":"2022-09-19T18:14:43.939507Z"},{"reviewer":"Lyndell M Fox","starRating":"FIVE","comment":"Staff is friendly, helpful and not to mention educational my husband and I have been going there for several years and have never had a bad experience 😊","updateTime":"2022-08-12T21:32:36.970309Z"},{"reviewer":"Todd Naftzger","starRating":"FIVE","updateTime":"2022-06-10T22:16:34.304666Z"},{"reviewer":"Robert Runt","starRating":"FIVE","comment":"The staff was friendly and professional. I felt confident that the eye care I received, was A1.","updateTime":"2022-05-29T10:44:49.081387Z"},{"reviewer":"Effie Felton","starRating":"FIVE","updateTime":"2022-04-12T00:17:03.602763Z"},{"reviewer":"turbocivic dude","starRating":"ONE","comment":"Clueless. I had to see another Optometrist to get my prescription right. My experience was just disappointing. It seemed as if she had some else she wanted to be other than making sure I got the right prescription for my contacts. When I got my contacts my depth perception was off and my vision was blurred.","updateTime":"2022-03-25T13:52:04.217849Z"},{"reviewer":"Allie Assed","starRating":"FIVE","updateTime":"2021-12-25T22:55:58.122696Z"},{"reviewer":"David Kemp","starRating":"TWO","updateTime":"2021-11-17T20:58:36.167088Z"},{"reviewer":"Kelley P.","starRating":"ONE","comment":"I went to get my annual eye exam and Dr. Rose Dickerhoof was awful. She never gave me one contact lens prescription. She sent me home with two different options. I called the office to let them know that they weren't working. They also put me in a daily instead of a monthly. When I requested the trail of the monthly I again called the office to tell them that I wasn't happy with my vision & she told me to switch the contacts around, as if they had made a mistake?! And they were dead serious. So I switched them around Right in Left, Left in Right, still not better. Then when I called again they had me come back in to get 4 different options and basically told me to figure it out. I called & emailed her office multiple times and expressed my concern over her methods and she refused to allow me to see a different doctor per my request. When I said that I had no prescription she proceeded to give me multiple prescriptions for different powers. I have never had a doctor act so unprofessionally in my life. I have also never been sent home from an eye doctor with \"homework\". So now I have several prescriptions and I am just supposed to pick what works best? I am making a formal complaint to the Board of Optometry, to Pearl Vision Corporate & also taking up with my Vision carrier as well.","updateTime":"2021-11-03T21:33:03.533462Z"},{"reviewer":"jeffrey young","starRating":"FOUR","updateTime":"2021-10-12T00:33:12.578887Z"},{"reviewer":"Crystal Naylor","starRating":"FIVE","updateTime":"2021-06-30T02:34:36.552486Z"},{"reviewer":"Brenda Marcum","starRating":"FIVE","comment":"Never enjoyed and trusted a dr. so much. The whole staff was most enjoyable. Definitely recommend","updateTime":"2021-06-06T22:37:53.933204Z"},{"reviewer":"David Forst","starRating":"FIVE","updateTime":"2021-05-31T12:15:48.103877Z"},{"reviewer":"Steve Arnold","starRating":"FIVE","updateTime":"2021-05-04T21:20:07.320848Z"}]
