[{"reviewer":"Holly Miller","starRating":"ONE","comment":"Please don’t even waste your time with this place. They are so unprofessional. They will get on here and reply to reviews talking about how they’re short staffed and working on getting more people. Yet they have no signs on the door letting you know why they’re closed and when they plan to be open. How in the world are you not open on a Friday (12/12) at all? My husband spent over $500 on glasses and sunglasses. The first order the sunglass lenses were scratched, and on the regular pair of glasses, the whole lense Rx was wrong and had to be redone. They ordered more and said it would be two weeks. We have not heard anything and it’s been over two weeks. The whole process started 10/31/25 and here we are 12/13/25 with nothing. No communication. No way to get ahold of anyone. NOTHING! We (along with several other people pulling up in the parking lot) showed up today 12/13 to check and see if maybe someone wasn’t answering the phone due to being busy. No. Closed for no reason again when their business hours say they are to be OPENED. The only sign on the door mentioning a change in hours is for JUNE 2025. PLUS.. they have two stickers on their door from Fed ex and UPS due to missed deliveries because they weren’t opened when they should have been. That should tell you how well they keep up on their store. So if your glasses are supposed to be in right now and you’re not getting a call or they try to feed you a line when you do get ahold of them, this is why your glasses aren’t there. Because they can’t be bothered to show up and accept the deliveries. Pearle Vision should be ashamed for allowing this.\n\nPlease do not respond with excuses. There are none. My only recommendation for this place is to NOT BOTHER! We will never be back. This is a horrible way to run a business and frankly I can’t believe corporate is allowing this.","updateTime":"2025-12-13T16:21:48.137893Z"},{"reviewer":"Edd Silcox","starRating":"ONE","comment":"I have been trying to get new glasses for nearly two months. They gave me a bad prescription, one of the lenses on my sunglasses was scratched, had to go back in for a second eye exam. Still haven’t gotten my glasses. They close for no reason on seemingly random days, and I have gotten all of one phone call from them. I spent over $500 on my frames and haven’t even gotten to see them yet. I will not be going back to this location. I will probably contact corporate customer service as well.","updateTime":"2025-12-12T16:06:17.423900Z"},{"reviewer":"Senequa Gladden","starRating":"ONE","updateTime":"2025-12-12T14:54:16.743612Z"},{"reviewer":"Malcom Keith","starRating":"FIVE","comment":"The customer service was fantastic!","updateTime":"2025-12-05T21:24:02.737764Z"},{"reviewer":"Jan Gardner","starRating":"FIVE","updateTime":"2025-12-04T23:21:02.161673Z"},{"reviewer":"Judy Ricketts","starRating":"ONE","comment":"I have an appointment in November the 7th of 2025 this is December the 2nd of 2025 I cannot get through to the front desk I have not received a call or my glasses and I'm getting very aggravated","updateTime":"2025-12-02T20:10:04.354075Z"},{"reviewer":"Judy Johnson","starRating":"FIVE","comment":"The staff is friendly and very helpful. The facilities are clean and the eye doctor was very informative and helpful.","updateTime":"2025-12-01T14:02:04.670569Z"},{"reviewer":"Wilma Ivory","starRating":"FIVE","comment":"Very professional and friendly stuff","updateTime":"2025-11-30T15:31:11.720577Z"},{"reviewer":"Marcia Drummond","starRating":"FIVE","comment":"Everything went really well.","updateTime":"2025-11-24T14:05:18.590281Z"},{"reviewer":"Susan Johnson","starRating":"FIVE","updateTime":"2025-11-23T22:50:44.847541Z"},{"reviewer":"Jibri Quarmiley","starRating":"FOUR","comment":"My personal experience with pearl vision is a good place to find new glasses and you can get your eye exam there and it's a very good clean environment to visit there and the staff were very nice and friendly and that why I like pearl vision.","updateTime":"2025-11-23T17:10:35.982415Z"},{"reviewer":"Jennifer O'Meara","starRating":"FIVE","comment":"The staff was friendly, helpful and efficient.","updateTime":"2025-11-22T15:01:28.509426Z"},{"reviewer":"Marvin Pruitt","starRating":"FIVE","updateTime":"2025-11-15T14:47:50.151742Z"},{"reviewer":"Roxie Smith","starRating":"FIVE","comment":"Great staff, very knowledgeable...had 3 insurances they helped me figure out what was covered. Easy in and out.","updateTime":"2025-11-15T14:41:10.152303Z"},{"reviewer":"Debbie Burt-Frazier","starRating":"FIVE","comment":"Such a friendly and competent staff. Dr. Matta was excellent! She gave me recommendations for my dry eyes as a result of cataract surgery. A nice and bright space in an easy to find location.","updateTime":"2025-11-13T16:00:56.096680Z"},{"reviewer":"Bonnie Vencill","starRating":"FIVE","comment":"My eye exam was done and it was pleasant with the doctor and the staff. I order my glasses and should get them in about 7-14 days . the price I paid with my insurance was awesome and I could afford that. I am 78 years old and on limited income. Thank you so much.","updateTime":"2025-11-08T19:46:40.461086Z"},{"reviewer":"Jeniece Craver","starRating":"FIVE","updateTime":"2025-11-08T15:30:05.946221Z"},{"reviewer":"Rachel Randolph","starRating":"ONE","comment":"I was one minute past the grace period for my appointment. They would not see me and said I would have to reschedule. For one minute over!! There were ZERO people in the lobby! After reading some reviews it looks like I dodged poor service! Won’t reschedule with ANY Pearle Vision!","updateTime":"2025-11-06T17:36:33.748316Z"},{"reviewer":"Linda Moore","starRating":"FOUR","updateTime":"2025-11-05T15:16:16.659618Z"},{"reviewer":"Yolanda McGriff","starRating":"FIVE","comment":"They all were Wonderful. Very friendly and smiling 🙂. It was the best Visit.\n\nThank You’ll","updateTime":"2025-11-02T16:20:28.896157Z"},{"reviewer":"Shannon Harris","starRating":"FIVE","updateTime":"2025-10-24T13:28:17.880754Z"},{"reviewer":"Shaun “SWag”","starRating":"FOUR","comment":"The staff was very helpful and thorough with each test my son did. Very friendly and made us comfortable and I will recommend them to anyone. Thanks again","updateTime":"2025-10-24T13:16:27.370598Z"},{"reviewer":"Joshua Perry","starRating":"ONE","comment":"This location has continually not answered their phones and have random days that they choose to be open. Been trying to pick up my glasses for a week. I initially ordered glasses to be shipped to the miamisburg location and I did that intentionally knowing this location would not be my first choice because I've had terrible customer service at trotwood, but whoever I ordered them with over the phone instead shipped it to this location. I went to the miamisburg location thinking they were there, but they were in Trotwood against my wishes. Miamisburg location was very nice and tried having them sent back over, but no one answered his calls. So I went to the Trotwood location to pick them up but they were closed. But no one would ever had known that because there is a paper sign on the door that says they are closed until Tuesday. I go in on Tuesday (after calling first, but of course no answer) and the sign is still on the door but no one is at work and the doors are locked. They were supposed to be open at 8. I got there at 9. This is absolutely unacceptable and unprofessional.","updateTime":"2025-10-21T13:19:01.950627Z"},{"reviewer":"Kimberly Bethel","starRating":"FIVE","comment":"Dr Landrum was on point and gave me useful advice. Ann was amazing with ordering the right lenses for me. Prompt service","updateTime":"2025-10-19T13:33:07.040750Z"},{"reviewer":"Tim","starRating":"FIVE","comment":"Great experience, staff was super helpful. Eye exam was fast and affordable.","updateTime":"2025-10-18T14:09:45.279645Z"},{"reviewer":"Sam Spader","starRating":"FIVE","updateTime":"2025-10-17T15:45:01.396346Z"},{"reviewer":"Eric Swartz","starRating":"THREE","updateTime":"2025-10-17T12:25:31.475812Z"},{"reviewer":"Eric ellington","starRating":"FIVE","comment":"Nice friendly staff! I'll definitely be back..","updateTime":"2025-10-06T20:21:59.861880Z"},{"reviewer":"Brooke Dunigan","starRating":"FIVE","comment":"Fast and nice staff Dr was great will be back for sure","updateTime":"2025-10-05T13:38:37.607735Z"},{"reviewer":"DOROTHY TAYLOR","starRating":"FIVE","comment":"Friendly, Professional, and very helpful staff. The store is always clean with a calming atmosphere. Dr. Brian Landrum is friendly, personable and professional (my first appointment with him) Thank you!","updateTime":"2025-09-27T22:29:17.840603Z"},{"reviewer":"Dionne Kidd","starRating":"ONE","updateTime":"2025-09-04T17:07:39.863449Z"},{"reviewer":"Alfred Creech","starRating":"ONE","comment":"Ordered and paided for my contacts a month ago I call and ask them where they are they said we will send them to you and send me a single pair of trials when I paided for 6months worth of contacts this is ridiculous -deakon Truesdell\nAlso wont answer their phones I've called 3 times a day and nothing no call back or anything have had people send them emails to give me a call back and they ignore them","updateTime":"2025-09-03T16:55:25.685016Z"},{"reviewer":"Drea","starRating":"FIVE","updateTime":"2025-08-30T18:50:28.183093Z"},{"reviewer":"Ruby","starRating":"ONE","comment":"Forget trying to get an answer on the phone! I've called 5 times today, no answer, and the mailbox is full!😡 I've called in the past, mailbox full. Heck of a way to run a business.\nThe glasses I ordered 3½ weeks ago were supposed to be back in 7-10 business days. That was 3½ weeks ago. It's tempting to demand my money back and let them keep them IF they ever come in.\nDr Mangold gave a lousy exam. Things that EVERY Dr in the last 40 years has mentioned or asked about were not even brought up. Just read the letters in the wall and flip the lenses, say 1 or 2. When I was finished and returned to the waiting room, my husband said, \"Already? That was quick!\"\nThe employees were very nice, but they've seen the last of us.","updateTime":"2025-08-29T19:55:20.853090Z"},{"reviewer":"Judy Flory","starRating":"FIVE","updateTime":"2025-08-28T19:59:45.264429Z"},{"reviewer":"CHRISTOPHER TUNSTALL","starRating":"ONE","updateTime":"2025-08-28T12:34:57.795182Z"},{"reviewer":"Jordan Mounce","starRating":"ONE","comment":"I have been waiting for 17 days for my glasses came at 4pm on a Monday when they were supposed to be delivered on a Saturday which mind u they were closed apparently but that’s not what their website said then u come in today at 4pm to pick them up guess what says they are open on both the door and the website doors locked not a soul in sight this is bullshit","updateTime":"2025-08-25T20:11:44.461195Z"},{"reviewer":"Tom Ailes","starRating":"FIVE","comment":"Everything was fine","updateTime":"2025-08-16T12:36:09.643737Z"},{"reviewer":"Latricia Harris","starRating":"FIVE","updateTime":"2025-08-11T13:50:40.104718Z"},{"reviewer":"Perkins Linda","starRating":"FIVE","updateTime":"2025-08-10T12:55:47.376064Z"},{"reviewer":"Grelin Benton","starRating":"THREE","comment":"They need more help l called and was put on hold for over 30 minutes and my call was never answered","updateTime":"2025-08-09T12:42:41.649841Z"},{"reviewer":"Neisha Hernandez Garcia","starRating":"FIVE","updateTime":"2025-08-08T15:20:31.883368Z"},{"reviewer":"La Harris","starRating":"TWO","comment":"Scheduling is difficult. The doctors only open up their availability on a week by week basis. So if you wanted to schedule an appointment in the future you can’t do it because the desk staff can’t see the availability. This is only for the Trotwood location. It’s an inconvenience to customers.","updateTime":"2025-08-05T16:32:24.035985Z"},{"reviewer":"Fayfay Jackson","starRating":"FIVE","comment":"Very professional, nice and doctor made you feel very comfortable","updateTime":"2025-08-04T19:22:44.678416Z"},{"reviewer":"Katherine Trigg","starRating":"FIVE","updateTime":"2025-07-27T19:17:37.383602Z"},{"reviewer":"Judy Owens","starRating":"ONE","comment":"I called to let them know my wife --the patient -- died and no longer needed her contact prescription. I was placed on hold for over 68 minutes. It was so long I was able to go get Burger King, eat it, and go to the branch. I walked into the Trotwood branch still on hold with three employees and zero patients in the branch. I did lose my temper but threatened no one. Avoid this Pearle Vision. They are inept.","updateTime":"2025-07-25T18:45:03.587454Z"},{"reviewer":"DiAngelo Jones","starRating":"FIVE","updateTime":"2025-07-25T12:35:32.858382Z"},{"reviewer":"H0neybaby23","starRating":"ONE","comment":"The doctor is great. The staff, not so much. They schedule way too many people and then get backed up and can’t handle the overflow. Patients seem to just be taken before others despite appointments. It’s ridiculous.","updateTime":"2025-07-24T12:38:28.265217Z"},{"reviewer":"Wanda Hines","starRating":"THREE","comment":"The only problem was they only had 1 staff being the receptionist and the person that helped with the glasses. I wasn't able to get my itemized receipt because the staff that came from another office to help couldn't figure there equipment out. I've called but they don't answer the phone. Will have to go and ask for it in person. Need receipt to get glasses else where.","updateTime":"2025-07-17T12:45:40.526287Z"},{"reviewer":"Nestor Aguilar","starRating":"FIVE","comment":"Excellent service and cordial.","updateTime":"2025-07-15T13:25:24.656824Z"}]