[{"reviewer":"Laura Romberg","starRating":"THREE","comment":"The service was good. Dr. Lam was excellent, very attentive. People in the store were also helpful.\n\nHowever.\n\nWatch your invoice carefully. Without asking me, they added 3 optional add-ons to my purchase which increased the price by $700. One was a more expensive bifocal option that my insurance didn't cover, raising the price by $600. But even after removing that, there were two additional options that I hadn't asked for. These added $95. The person helping me told me that one of these options \"came with the lenses.\" Yes, came with the lenses if you paid $45 extra. In the end the $950 price was reduced to $150. Buyer beware.","updateTime":"2026-02-11T22:33:01.913244Z"},{"reviewer":"Brad Sinko","starRating":"FIVE","updateTime":"2026-02-08T13:13:57.284951Z"},{"reviewer":"The Current Year Records & Tapes","starRating":"FIVE","comment":"Wonderful selection of frames, terrific environment, and the best people! Fabulous Johnny will help you every step of the way matching you with the perfect frames and lenses with attention to even the most minute detail. We can't recommend Johnny and everyone at Pearle Vision Westlake highly enough! Thank you Pearle Westlake!","updateTime":"2026-02-06T22:41:28.339843Z"},{"reviewer":"Rita chaccour","starRating":"FIVE","comment":"Elizabeth and Christina are amazing. Very friendly and warm. Always smiling.\nDr Lee is awesome, explains everything in details. Very warm and caring.","updateTime":"2026-02-04T18:57:00.589645Z"},{"reviewer":"Olivia Mastroianni","starRating":"FIVE","updateTime":"2026-01-31T18:00:59.609843Z"},{"reviewer":"Dylan Firestone","starRating":"FIVE","comment":"Excellent staff!! Very helpful","updateTime":"2026-01-25T12:21:23.727809Z"},{"reviewer":"Austin Collins","starRating":"FIVE","comment":"Easily the best Pearle Vision location in the area. Friendly and professional. Highly recommend.","updateTime":"2026-01-22T21:47:59.865020Z"},{"reviewer":"Jennie Katrenick","starRating":"FIVE","comment":"Very professional and friendly and helpful.","updateTime":"2026-01-16T16:45:08.862360Z"},{"reviewer":"Chuck Hoop","starRating":"FIVE","comment":"Elizabeth and the entire team are great!","updateTime":"2026-01-11T14:24:48.350770Z"},{"reviewer":"Will Antal","starRating":"FIVE","updateTime":"2026-01-10T15:38:59.233289Z"},{"reviewer":"Al A","starRating":"FIVE","updateTime":"2026-01-07T16:37:26.189707Z"},{"reviewer":"Rosanne Marek","starRating":"FIVE","comment":"Wonderful experience purchasing my 2nd pair of glasses since moving to Westlake. The manager Elizabeth was professional, honest and very helpful without any sales pressure. I would highly recommend this store to have an eye exam & purchase glasses. Nice selection of frames with variety of price points.Christina was so helpful fitting me with my new frames. Highly recommend Pearl in Westlake","updateTime":"2026-01-05T22:47:48.055899Z"},{"reviewer":"Homer Lemon","starRating":"FIVE","comment":"Just got fitted and prescribed my first set of glasses and had a great experience From beginning to end, Can’t picture myself going anywhere else.","updateTime":"2026-01-05T21:16:30.005839Z"},{"reviewer":"sacha polakoff","starRating":"FIVE","comment":"Dr Lam and team are awesome !! Have been seeing them for years. Service is on point and no non-sense.","updateTime":"2026-01-05T17:45:12.202024Z"},{"reviewer":"Evan Gilday","starRating":"ONE","comment":"Unfortunately feeling the need to leave this review as my experience with the front desks staff seems to be similar to several others who have left poor reviews. When I arrived for my appointment, that had been requested to be confirmed by pearl vision multiple times, I was notified by the front desk lady that she was unable to find my insurance and I would have to pay out of pocket. She said she tried calling multiple times but I never received any voicemail regarding the issue. Thought this was strange as I have been to Dr. Lam before and had an appointment and contacts ordered through them. Anyways, I presented her with my insurance card and she began to get short with me regarding not being able to find my insurance and that she had already tried. The attitude for something that’s really outside of my control was very unprofessional. There are 7 other optometrists in the immediate vicinity. I got a same day appointment with LensCrafters across the street. The gal there found my information no problem.","updateTime":"2025-12-29T15:19:19.173885Z"},{"reviewer":"Ahmad Aboumerhi","starRating":"FIVE","comment":"If you need professional knowledgeable staff to help choose eye glasses or need optometrist for eye exam I highly recommend to to go to Westlake location.","updateTime":"2025-12-28T18:32:05.125452Z"},{"reviewer":"Tyler Cabbil cooksey","starRating":"FIVE","updateTime":"2025-12-26T16:49:54.816137Z"},{"reviewer":"Rick “Techrep2.0” Biro","starRating":"FIVE","comment":"Pearle Vision Westlake is the only place to go if you are needing glasses. The Staff the atmosphere and the selection of Frames is amazing. It was so nice to be treated like a person and not a patient. I am not sure how anyone could go to a big box store for something so precious as sight. Pearle Vision is personal and professional.","updateTime":"2025-12-23T09:23:02.589583Z"},{"reviewer":"Amber Hall","starRating":"FIVE","comment":"Great service!","updateTime":"2025-12-19T16:40:03.466897Z"},{"reviewer":"Ashley Miles","starRating":"ONE","comment":"I took my entire family out of there! Elizabeth needs courses in customer service and emotional control. Tried to tell me my son didn’t have a a prescription, had to call insurance to check billing records. Never answered the phones there, still\ndon’t have my contact order or prescription in my email. I could on and on … now I have to drive back there and make them help me. I have filed a formal complaint!","updateTime":"2025-12-17T23:50:06.043951Z"},{"reviewer":"Jeanne Grieblimg","starRating":"FIVE","comment":"Very warm and inviting staff and store. Dr Lam took her time explaining everything and doing the eye exam. She also explained the prescription and her recommendations. Great experience !","updateTime":"2025-12-09T13:19:46.312345Z"},{"reviewer":"Howard Thompson","starRating":"FIVE","comment":"Great people and Doctors!","updateTime":"2025-12-07T14:51:45.732909Z"},{"reviewer":"Rob Simon","starRating":"FIVE","comment":"Elizabeth was professional and consultative. I have always had a great experience at Pearle Vision Westlake with glasses and the accurate exam. Thanks!\nDr. Lam is holistic and thorough in her exam. She relates eye health to overall health and conditions.\nChristina has always been great to work with in eyewear selection and advising on lenses and needs.","updateTime":"2025-12-06T16:49:40.122542Z"},{"reviewer":"Jas Aliyah","starRating":"FIVE","comment":"Super friendly and helpful place for my daughter who is 6 years old. Highly recommend.","updateTime":"2025-12-01T16:37:57.373267Z"},{"reviewer":"Kara Crees","starRating":"FIVE","comment":"Everyone was super wonderful! The eye doctor was fantastic! Great staff!","updateTime":"2025-11-23T09:10:25.056452Z"},{"reviewer":"Gina Kann","starRating":"FOUR","updateTime":"2025-11-22T17:21:29.439432Z"},{"reviewer":"Judy Klemenc","starRating":"FIVE","comment":"My exam started on time, was thorough and unrushed. Doctor Lam explained the changes she saw in my eye. Her assistant was very helpful choosing new glasses. Would definitely recommend.","updateTime":"2025-11-21T18:06:47.110981Z"},{"reviewer":"Chris Chapin","starRating":"FIVE","updateTime":"2025-11-21T16:36:54.744485Z"},{"reviewer":"Gary Gambill","starRating":"FIVE","updateTime":"2025-11-08T16:55:08.991642Z"},{"reviewer":"Brian","starRating":"FIVE","comment":"At age 52- I finally had to give in to the fact that I need glasses. While my prescription showed i basically needed something equivalent to readers, the entire staff took the time to make sure I got what I was comfortable with.\nI absolutely recommend this location!! They are friendly, patient, knowledgeable…. Overall I was extremely pleased and they have set the bar high for future visits!!","updateTime":"2025-11-06T01:01:39.192154Z"},{"reviewer":"Penny Ross","starRating":"FIVE","comment":"I love this place! This is the only optometrist office I will ever go to! All of the staff is so friendly and Dr. Le IS THE BEST EYE DOCTOR IN THE WORLD!! Thank you so much guys.","updateTime":"2025-11-05T16:39:50.705742Z"},{"reviewer":"Racquel Evans","starRating":"FIVE","comment":"Dr. Lam is AMAZING!! She was super nice and went into detail what was going on with my eyes. She is going to be my go to eye doctor from now on!\nJohnny was very pleasant and made my waiting time go by so quickly.","updateTime":"2025-11-03T16:39:02.435439Z"},{"reviewer":"Marilyn Anderson","starRating":"FIVE","comment":"Very impressed. Doctor was very thorough, everyone helped me understand.","updateTime":"2025-11-01T15:53:06.125536Z"},{"reviewer":"Christine Palmison","starRating":"FIVE","comment":"I have been going to Pearle Vision for several years. Elizabeth has always made it a pleasant experience. They are knowledgeable, welcoming, efficient and friendly. Dr. Lam is very thorough and informative. This Pearle Vision will continue to be my \"go to store' for any future purchases.","updateTime":"2025-10-28T13:57:55.212668Z"},{"reviewer":"Paul Belfi","starRating":"FIVE","comment":"Dr. Lam is amazing and the entire staff at PV were so friendly & kind. A+ experience & people.","updateTime":"2025-10-26T13:40:44.340977Z"},{"reviewer":"Shirley Smith","starRating":"FIVE","comment":"Dr. Lam and her staff are wonderful. Patient, caring. Elizabeth was a pleasure to work with. I described what I did and did not want in my next pair of glasses. She steered me in the right direction.","updateTime":"2025-10-25T15:45:07.091181Z"},{"reviewer":"C Sanyk","starRating":"FIVE","comment":"I just picked up my new prescription today. I was assisted by their optician, Johnny, and as always he took great care with ensuring that my order came out perfectly. I couldn't be happier with how they look, fit, and how well I can see with my updated script. It's suddenly fun just to look around at things and notice all the details again.","updateTime":"2025-10-22T20:36:21.168692Z"},{"reviewer":"Debbie Hornsby","starRating":"FIVE","updateTime":"2025-10-21T12:55:32.984050Z"},{"reviewer":"Jill Johnson","starRating":"FIVE","comment":"Staff is very friendly helpful and professional. I’ve been a patient of Dr Lam’s for many years. She’s great.","updateTime":"2025-10-19T12:01:15.428293Z"},{"reviewer":"Lakeisha Jackson","starRating":"FIVE","updateTime":"2025-10-15T17:00:04.342779Z"},{"reviewer":"Joanna Rohrer","starRating":"FIVE","comment":"Efficient, quality care provided by front desk staff and Dr. Lam.","updateTime":"2025-10-15T15:36:13.343114Z"},{"reviewer":"Michelle Merkosky","starRating":"FIVE","comment":"Everyone was very helpful and pleasant, especially Elizabeth. She helped us with our insurance issue to make sure I was seen on my scheduled appointment. The doctor was amazing as well. I’m excited to make this our new home for eye care.","updateTime":"2025-10-08T16:18:15.168693Z"},{"reviewer":"Dorothy Funk","starRating":"FIVE","updateTime":"2025-10-02T08:17:04.047827Z"},{"reviewer":"Loretta bartow","starRating":"FIVE","comment":"Everyone was very nice n pleasant. Also had the patience to help pick out new frames. Well satisfied.*****","updateTime":"2025-09-26T21:34:06.821971Z"},{"reviewer":"Brandee Bleue Aurélie","starRating":"FIVE","comment":"2025 update still stands. I love the clinic and the doctor and staff!\n\n2023:\nI have been wearing glasses since I was 6 years old and my prescription is a hard one to fill; but this was one of my favorite 👀-exam experiences, ever.\n\nMy mother and I both had a wonderful experience.\n\nIt was my first 3D exam; which turned out to be a lot of fun and I even (sort of) forgot that I was taking an exam.\n\nThe frame selection was beautiful and the customer-service was awesome.\n\nI plan on being a repeat customer and would recommend them, easily.","updateTime":"2025-09-24T19:06:26.538424Z"},{"reviewer":"Andrew Seger","starRating":"ONE","comment":"Unfortunately I am leaving a poor review of this office due to the repeated unprofessional behavior of the front desk staff. I have been bringing my children to this office for years, Dr. Lam is great with them and they enjoy going! But every time I have to interact with the front desk staff they are downright rude to me. Most recently, I forgot my driver's license and instead of handling it with grace and empathy, the woman was snarky and demeaning. My fault for forgetting my license...but her rude response and demeanor will result in me taking my business elsewhere, sadly.","updateTime":"2025-09-17T14:28:59.801735Z"},{"reviewer":"Brooke Mazurik","starRating":"FOUR","comment":"Friendly staff but expensive.","updateTime":"2025-09-15T15:53:39.398496Z"},{"reviewer":"Sean McAllister","starRating":"FIVE","updateTime":"2025-09-13T15:53:02.228089Z"},{"reviewer":"reeone1","starRating":"FIVE","updateTime":"2025-09-06T18:18:49.712812Z"},{"reviewer":"Doug Riley","starRating":"FIVE","updateTime":"2025-09-01T17:35:51.255785Z"}]
