[{"reviewer":"Cathy Harvey","starRating":"FIVE","comment":"Dr. Lam is WONDERFUL, you actually get in for your appointment when you are supposed to, and everyone who works there is kind and helpful!","updateTime":"2026-05-09T13:54:12.397383Z"},{"reviewer":"Nina Morad","starRating":"FIVE","comment":"What a great experience at Pearle Vision. I read reviews prior about how wonderful Dr. Lam is and I can confirm this sentiment! I felt super comfortable there and everyone helped guide me through what tests were being done. I will definitely return.","updateTime":"2026-05-08T19:42:14.792498Z"},{"reviewer":"Dale Cox","starRating":"FIVE","comment":"My experience at the Pearle vision in West Lake was by far one of the most positive experiences I’ve ever had. Elizabeth was such a pleasure to work with, and truly represented the company in a very professional manner. I will be telling all my friends to go see Elizabeth in West Lake kudos to Pearle Vision.","updateTime":"2026-05-07T20:17:53.291430Z"},{"reviewer":"Brenda Brown","starRating":"FIVE","comment":"I have been a long standing customer because I sincerely enjoy the girls at this location and how professional and helpful they always are! They always go above and beyond for me, specifically when it comes to their expertise on my benefits. I do not always understand my benefits and have come to rely on their knowledge because they always find a way to maximize them and explain them to me and the best economical way for me to get the frames I love. I sincerely appreciate their time and dealing with my indecisiveness while choosing my glasses. I always get many compliments on my glasses! Thank you Pearl Vision for going above and beyond for this customer!","updateTime":"2026-05-07T13:27:09.839894Z"},{"reviewer":"Celia Kos","starRating":"ONE","comment":"I canceled my appointment because of a terrible experience with a rude and condescending staff member who called me to request information for my appointment. I ended up going to the Rocky River location, where everyone was incredibly polite and friendly.","updateTime":"2026-05-07T02:30:52.870112Z"},{"reviewer":"Kelly Baetz","starRating":"FIVE","comment":"Super nice staff!","updateTime":"2026-05-05T17:58:19.733272Z"},{"reviewer":"Ali","starRating":"FIVE","comment":"Dr Lam is the best. The staff are friendly and very knowledgeable.","updateTime":"2026-05-05T12:39:51.969323Z"},{"reviewer":"Amy Riedy","starRating":"FIVE","comment":"The doctor at the facility is FANTASTIC! The professionals is the office are very nice and accommodating!!!! I’m glad I made the switch to this office!","updateTime":"2026-05-04T13:42:47.094661Z"},{"reviewer":"Maurina Driscoll","starRating":"FIVE","comment":"Picking out a new pair of frames is a challenging experience. Christina was a delight to work with. She showed me so many different options and styles, and helped me narrow down my choices. I would definitely recommend going to Pearl Vision and asking for Christina to help you navigate through an awesome selection of eyewear.","updateTime":"2026-05-03T14:03:30.688941Z"},{"reviewer":"Catie McReynolds","starRating":"THREE","comment":"Doc was great and so was front desk gal was great. It was the person who you work with to order your glasses. My insurance only covered a variety of pairs. Totally get it, no issue there. So I ordered them but was also wanting to get a designer pair with a specific designer that I knew I would pay out of pocket. I had saved my money for. I asked if they carried them and she just shown me the row they were in and that was about it. She didn’t seem interested in helping me. Felt like she made assumptions that I possibly couldn’t get the pair based on the insurance I carried. I’m hoping I’m wrong but that’s how it felt. I did say I was interesting in buying a pair. She don’t give over pairs or walk me over or talk about them or anything. I will be taking my money to another company to invest in better eyewear for myself. I also called back the next day to see if I can get my pupil distance to possibly get my pair online and they wouldn’t give it to me. I was giving a bs excuse that you have to be measured by whoever is order the glasses. That would make sense if the distance of your pupils changed constantly from glass retailer to retailer but they don’t. They don’t give it to you so that you don’t go anywhere else. I’m sure that is the case across the board but I’m kinda new at this whole thing. For being new at getting prescription for everyday wearing glasses, this was not a pleasant first experience.","updateTime":"2026-04-30T16:34:45.948800Z"},{"reviewer":"Justo Guzman","starRating":"FIVE","comment":"Is great I love the people at pearls","updateTime":"2026-04-27T00:10:24.958062Z"},{"reviewer":"Candace Donovan","starRating":"FIVE","updateTime":"2026-04-23T20:00:54.324092Z"},{"reviewer":"Layla G","starRating":"FIVE","updateTime":"2026-04-23T18:42:00.457403Z"},{"reviewer":"Gabby","starRating":"FIVE","comment":"Glasses were extremely clear once I used the pearl vision Kleer spex cleaner. The customer service was very warming and enlightening.","updateTime":"2026-04-23T17:39:53.654593Z"},{"reviewer":"Christine Bennett","starRating":"ONE","comment":"Horrible Customer Service","updateTime":"2026-04-20T21:54:24.102759Z"},{"reviewer":"Carla Maragos","starRating":"FIVE","updateTime":"2026-04-20T00:52:56.160205Z"},{"reviewer":"Carolyn Gaines","starRating":"FIVE","updateTime":"2026-04-18T16:29:35.279883Z"},{"reviewer":"Jalen Davis","starRating":"FIVE","comment":"I had an amazing experience. They made it such an easy process with the exam and picking out frames. Will definitely be back again","updateTime":"2026-04-16T19:05:28.993217Z"},{"reviewer":"Timothy Morrison","starRating":"FIVE","comment":"Dr Lee Lamb was very patient and kind. She made sure I understood everything I needed and got me the best glasses for my condition. The staff was very friendly.","updateTime":"2026-04-13T21:51:52.465890Z"},{"reviewer":"Lexa Cheyenne","starRating":"FIVE","comment":"Took my son here for new glasses when his broke in school, and I just came here for myself as well. They are so much more high tech than the eye doctor I was seeing, and they are so friendly. They don't have the biggest frame selection that's covered by CareSource but that's okay. Very friendly employees and the doctor is wonderful!","updateTime":"2026-04-13T19:19:20.210212Z"},{"reviewer":"Auston Lowe","starRating":"ONE","comment":"Didn't state on the phone or website if your late 2 mins because you couldn't find it in parking lot considering it's under construction etc. they have to reschedule you. Drove an hour to get there and refused to take me. I get being on time is appropriate but being a single father doing my best to make it to everything on time is a extremely difficult. Not to mention with work and everything else going on this was my one time to get it done. Wasted my only day off and gas that wasn't cheap to go just to be turned away for like I said being 2 mins late. Extremely unreasonable.","updateTime":"2026-04-08T15:13:29.922631Z"},{"reviewer":"Dennis Dickerson","starRating":"FIVE","comment":"Dr .Lam was outstanding. She gives you the ultimate experience in Vision Care, combining cutting edge expertise in a compassionate manner. The comprehensive exam was very thorough with Dr. Lam explaining every detail of my eye health. I would highly recommend Dr Lam for anyone looking for knowledgeable and professional Eye Care. Give them the opportunity, for all your Vision needs.","updateTime":"2026-03-27T22:21:09.157487Z"},{"reviewer":"Maram M","starRating":"FIVE","comment":"What an absolutely incredible experience. Dr Lam was so pleasant and thorough. The exam process was nice and easy. Elizabeth and Christina both made the check in/check out process, ordering glasses/contacts so smooth and simple with no questions left unanswered. Thankful to finally find an office that makes this process enjoyable.","updateTime":"2026-03-26T14:12:42.343329Z"},{"reviewer":"John","starRating":"FIVE","comment":"The eye doctor Lam, Le was very friendly and help she gave me a lot of tips to take care of my eyes and contacts and she gave me a lot of contacts to hold me over she was awesome","updateTime":"2026-03-26T01:25:40.042556Z"},{"reviewer":"Essence","starRating":"FIVE","comment":"Very friendly and I am happy I left out being able to see clearly!!","updateTime":"2026-03-25T18:20:34.817480Z"},{"reviewer":"Brenda Gomez","starRating":"FIVE","comment":"Been coming here for years and Christina is absolutely amazing! She always helps me find the perfect glasses and the best deals. Dr. Lam is also one of the best doctors I’ve ever met. She genuinely cares about her patients and helps you to understand everything about your visit. They are the reason I never want to leave Pearle Vision!","updateTime":"2026-03-21T16:15:16.648800Z"},{"reviewer":"sarah Duarte","starRating":"FIVE","comment":"The atmosphere is gentle, peaceful and calm. The doctor was great! Would recommend!","updateTime":"2026-03-18T19:31:49.337701Z"},{"reviewer":"Emily Moore","starRating":"FIVE","comment":"The people working here are lovely. Very friendly and even comedically talented! Inside the store is nice and modern, and the location is conveniently very close to the highway. I enjoyed my experience and would totally recommend.","updateTime":"2026-03-11T14:10:32.916831Z"},{"reviewer":"Keith Kotris","starRating":"FOUR","comment":"Good variety of glasses. A little over priced. We were rushed out at the end of the day,\nand had to go back for my wife's last pair,","updateTime":"2026-03-09T16:53:54.667200Z"},{"reviewer":"June Eilers","starRating":"FIVE","comment":"Excellent experience. Staff is very friendly, helpful and professional.","updateTime":"2026-03-03T17:53:01.759788Z"},{"reviewer":"Traci McIntosh","starRating":"FIVE","comment":"I enjoy all the people that work there. So nice and pleasant and knowledgeable","updateTime":"2026-03-02T16:37:06.266482Z"},{"reviewer":"Traci McIntosh","starRating":"FIVE","comment":"Wonderful place and people","updateTime":"2026-03-01T11:49:34.640266Z"},{"reviewer":"VLinda Stevens","starRating":"FIVE","comment":"Dr. Lam is as wonderful as always.","updateTime":"2026-02-23T16:59:30.293179Z"},{"reviewer":"Mark Gottschalk","starRating":"FIVE","comment":"Great overall experience. Wonderful eye doctor.","updateTime":"2026-02-17T16:12:22.644112Z"},{"reviewer":"Cade","starRating":"FIVE","comment":"Dr. Lam is great, really appreciate being open on weekends","updateTime":"2026-02-16T06:27:50.936175Z"},{"reviewer":"Laura Romberg","starRating":"THREE","comment":"The service was good. Dr. Lam was excellent, very attentive. People in the store were also helpful.\n\nHowever.\n\nWatch your invoice carefully. Without asking me, they added 3 optional add-ons to my purchase which increased the price by $700. One was a more expensive bifocal option that my insurance didn't cover, raising the price by $600. But even after removing that, there were two additional options that I hadn't asked for. These added $95. The person helping me told me that one of these options \"came with the lenses.\" Yes, came with the lenses if you paid $45 extra. In the end the $950 price was reduced to $150. Buyer beware.","updateTime":"2026-02-11T22:33:01.913244Z"},{"reviewer":"Brad Sinko","starRating":"FIVE","updateTime":"2026-02-08T13:13:57.284951Z"},{"reviewer":"The Current Year Records & Tapes","starRating":"FIVE","comment":"Wonderful selection of frames, terrific environment, and the best people! Fabulous Johnny will help you every step of the way matching you with the perfect frames and lenses with attention to even the most minute detail. We can't recommend Johnny and everyone at Pearle Vision Westlake highly enough! Thank you Pearle Westlake!","updateTime":"2026-02-06T22:41:28.339843Z"},{"reviewer":"Rita chaccour","starRating":"FIVE","comment":"Elizabeth and Christina are amazing. Very friendly and warm. Always smiling.\nDr Lee is awesome, explains everything in details. Very warm and caring.","updateTime":"2026-02-04T18:57:00.589645Z"},{"reviewer":"Olivia Mastroianni","starRating":"FIVE","updateTime":"2026-01-31T18:00:59.609843Z"},{"reviewer":"Dylan Firestone","starRating":"FIVE","comment":"Excellent staff!! Very helpful","updateTime":"2026-01-25T12:21:23.727809Z"},{"reviewer":"Austin Collins","starRating":"FIVE","comment":"Easily the best Pearle Vision location in the area. Friendly and professional. Highly recommend.","updateTime":"2026-01-22T21:47:59.865020Z"},{"reviewer":"Jennie Katrenick","starRating":"FIVE","comment":"Very professional and friendly and helpful.","updateTime":"2026-01-16T16:45:08.862360Z"},{"reviewer":"Chuck Hoop","starRating":"FIVE","comment":"Elizabeth and the entire team are great!","updateTime":"2026-01-11T14:24:48.350770Z"},{"reviewer":"Will Antal","starRating":"FIVE","updateTime":"2026-01-10T15:38:59.233289Z"},{"reviewer":"Al A","starRating":"FIVE","updateTime":"2026-01-07T16:37:26.189707Z"},{"reviewer":"Rosanne Marek","starRating":"FIVE","comment":"Wonderful experience purchasing my 2nd pair of glasses since moving to Westlake. The manager Elizabeth was professional, honest and very helpful without any sales pressure. I would highly recommend this store to have an eye exam & purchase glasses. Nice selection of frames with variety of price points.Christina was so helpful fitting me with my new frames. Highly recommend Pearl in Westlake","updateTime":"2026-01-05T22:47:48.055899Z"},{"reviewer":"Homer Lemon","starRating":"FIVE","comment":"Just got fitted and prescribed my first set of glasses and had a great experience From beginning to end, Can’t picture myself going anywhere else.","updateTime":"2026-01-05T21:16:30.005839Z"},{"reviewer":"sacha polakoff","starRating":"FIVE","comment":"Dr Lam and team are awesome !! Have been seeing them for years. Service is on point and no non-sense.","updateTime":"2026-01-05T17:45:12.202024Z"},{"reviewer":"Evan Gilday","starRating":"ONE","comment":"Unfortunately feeling the need to leave this review as my experience with the front desks staff seems to be similar to several others who have left poor reviews. When I arrived for my appointment, that had been requested to be confirmed by pearl vision multiple times, I was notified by the front desk lady that she was unable to find my insurance and I would have to pay out of pocket. She said she tried calling multiple times but I never received any voicemail regarding the issue. Thought this was strange as I have been to Dr. Lam before and had an appointment and contacts ordered through them. Anyways, I presented her with my insurance card and she began to get short with me regarding not being able to find my insurance and that she had already tried. The attitude for something that’s really outside of my control was very unprofessional. There are 7 other optometrists in the immediate vicinity. I got a same day appointment with LensCrafters across the street. The gal there found my information no problem.","updateTime":"2025-12-29T15:19:19.173885Z"}]