[{"reviewer":"Irina О","starRating":"ONE","comment":"We called this office and they said twice that they take our insurance but when we came for an appointment they said they can’t take our insurance and can only do it if we pay cash. I don’t recommend this office because they lie.","updateTime":"2025-08-26T17:45:03.091680Z"},{"reviewer":"JT Harkness","starRating":"FIVE","comment":"I have nothing but high praise for Pearle Vision in Doylestown, PA. They were efficient, friendly, and informative, and knowledgeable. I highly recommend it.","updateTime":"2025-07-29T00:26:03.253370Z"},{"reviewer":"Thomas Wagner","starRating":"FIVE","comment":"Good, fast service. Good price","updateTime":"2025-06-27T21:03:17.877522Z"},{"reviewer":"W","starRating":"ONE","comment":"They try to rip off Medicare with needed exams that have previously been done or are being done the next week. They do not consider a patient's medical needs by not allowing you to get a refraction without an exam.","updateTime":"2025-05-04T00:38:14.798347Z"},{"reviewer":"Sasha levin","starRating":"FIVE","comment":"Great customer service! Best place for glasses in Doylestown","updateTime":"2025-04-30T20:30:09.937294Z"},{"reviewer":"Kristy McMahon","starRating":"FIVE","comment":"I love going to Pearle Vision in Doylestown! They are so welcoming and thoroughly explain all my insurance benefits when I first check in. Dr. Reinold is so sweet and any questions or concerns that I have at the visit she takes her time and explains everything to me in detail. I would highly recommend Pearle Vision to anyone that is looking for an Optometrist!","updateTime":"2025-03-28T19:08:33.580148Z"},{"reviewer":"Juan Camilo Samaca","starRating":"ONE","comment":"Horrible service, lenses were not ready when they said they would be, people at the store didn't knew anything about the lenses, I ended up having to come to the store 3 times to be able to pick my glasses! Don't come here!!!","updateTime":"2024-09-23T21:42:37.195081Z"},{"reviewer":"Millie Olli","starRating":"FIVE","comment":"DR.Reinold was amazing she took her time with me and explained every thing she was doing. I did not feel rushed and she is very personalable. The staff was great too.\n\nThank you.\nMillie","updateTime":"2024-08-07T21:37:59.204493Z"},{"reviewer":"Jennifer Reeve","starRating":"FIVE","comment":"Not only is the staff friendly, but they clearly explain the billing process and every step completed during the eye exam. I appreciate the transparency.","updateTime":"2024-07-09T16:40:26.039252Z"},{"reviewer":"Thomas Delpizzo","starRating":"FIVE","comment":"A very thorough exam with modern equipment.","updateTime":"2024-03-08T22:56:45.252995Z"},{"reviewer":"Mary LaValley","starRating":"FIVE","comment":"This location is convenient, very and has a good selection of frames. Staff is very professional.","updateTime":"2024-01-21T22:56:21.744808Z"},{"reviewer":"Diana Morris-Bauer","starRating":"FIVE","comment":"Excellent optometry experts and friendly, helpful staff.","updateTime":"2024-01-10T00:49:44.138414Z"},{"reviewer":"Marie Caron","starRating":"FIVE","comment":"Dr Gretchen was exceptional! I'm Diabetic, and my exam was thorough, she answered all my questions and never made me feel rushed.\n\nOrdered glasses and they were ready in less than a week. Highly recommended!","updateTime":"2023-12-27T23:11:54.454280Z"},{"reviewer":"Elias Reyes","starRating":"FIVE","comment":"very friendly doctor , very professional and knowledgeable in his field .","updateTime":"2023-12-11T11:28:16.828035Z"},{"reviewer":"Chris Detore","starRating":"ONE","comment":"I called and made an appointment, and confirmed that they take my insurance. They list the insurance that I take on their website but I always ask to be sure. I take a half day off work, fill out their patient profile (where they get my insurance details ahead of time), drive 25 minutes to the location, and sure enough, they don't take my insurance. The receptionist just blinks at me and some other person tells me that they haven't taken my insurance for over 9 months, as if I'm the one who's crazy and should have known.\n\nAs hard as it is, try and find a family owned practice and one that has not sold out to a big name brand. My call was obviously routed to some giant call center where they just don't know/don't care about my time and don't have (correct) answers. I guarantee someone in a cubicle 2 timezones away will respond to this review....\n\nDon't waste your time.","updateTime":"2023-07-26T20:55:30.282071Z"},{"reviewer":"Carissa Colette","starRating":"FIVE","comment":"Great experience!! The doctor was very nice and professional, and I love my new glasses!!","updateTime":"2023-06-06T23:33:20.884339Z"},{"reviewer":"Kathy Lynn Morgan","starRating":"ONE","comment":"This is my first time going to Pearle Vision and although I would go to Pearle Vision again, I would not go to the Pearle Vision in Doylestown due to one of the employees that work there, it is an older woman, but no name was ever given. I was in the store about a month ago, needing to get new glasses and sunglasses, my eye exam was done elsewhere. I have excellent insurance that entitles me to two pairs of glasses a year, with most of the cost being covered, I can usually get two pairs for under $100.00. In this instance I was getting only lenses in the pair of glasses I currently had and a new pair of sunglasses, frames and lenses, so the expense for the existing pair would not be much because my lenses are covered in full with a $10 co-pay. Like another review stated recently, I had issues with the insurance. When I get glasses, I always have my plan with me, because some places do not believe the insurance is that good and I always need to review the policy with them. During the initial visit, the total cost came out to $260, which I did agree to and part of the reason was because the saleswoman was upselling me on the anti-reflective lenses for both pairs of glasses, which has never been the case when I have gotten glasses at other locations. I get it with the sunglasses but not with regular indoor glasses. My new lenses in my glasses are no different from the last lenses I had in them and those lenses were not premium anti reflective lenses. The saleswoman had no interest in me trying to talk to her about my insurance coverage and what is covered and what I have paid in the past. She had no interest in trying to give me other options to bring the cost down. Most places would be willing to work with you and your insurance coverage so you get the best coverage at the best price. The high cost kept bothering me and thinking maybe there was a change in my insurance that I was not aware of, I called them and asked them to review my claim and they told me the first and second pair should mirror each other, same coverage for both. In reviewing the claim, they told me they had no idea how she charged it, they did not know what she charged me for and how she got to the total she did, they told me I needed to go back to the store and ask them to explain it. I did this and was met with the same saleswoman who had no interest in discussing it with me, she barely spoke to me, when trying to ask about the upcharges in the lenses, she got up from her seat and walked over to a printer and came back with a document marked “lens enhancement charges report” circled one item and said to me “you agreed to it”. She was dismissive, cold, unwelcoming and extremely difficult. When I tried again to discuss my insurance coverage, she informed me that she had 26 years of insurance experience. I ended up asking her why did she need to be so difficult, no answer, so I left the store, even though I had another question that needed to be answered about the way my lenses were put into my frames on my eyeglasses. The lenses were not flush with the frame and stick out about ¼” from the frames, so I had concerns if they were put in correctly. I ended up going to another Pearle Vision Center (Quakerbridge Mall) and asking them about the lenses. The woman working there could not have been any nicer. She knew exactly what my concerns were with the lenses as soon as I showed her, took five minutes to examine them and then another five minutes to explain that the lenses were fine, would not “pop out” and gave a detailed explanation as to why they were placed in the frame that way. Excellent customer service from her. Lesson learned that I not agree to something until I fully understand that my insurance has been used so I get the best coverage that it offers, and to make sure I get a detailed invoice that breaks down the cost accurately. I agree with the previous review, this location is also not a good fit for me, also feel there is a bit of dishonesty and definitely not a location I would be comfortable in returning to.","updateTime":"2023-04-23T02:58:31.538441Z"},{"reviewer":"kchat2 Esterly","starRating":"FIVE","comment":"Amita at the Doylestown location was fantastic. Pleasant, prompt, patient, professional. No nonsense with her recommendations, just helpful guidance. May have to get some prescription sunglasses soon…..!","updateTime":"2023-04-05T19:33:14.864859Z"},{"reviewer":"Laura Crouthamel","starRating":"THREE","comment":"I had to get my 2.5 year old son glasses for the first time so I came to Pearle Vision where they had a very limited selection of glasses for small children. However, I was told that they would only submit to one insurance. Either his primary insurance or secondary insurance but not both for glasses. She also said that seeing the optometrist is different and they could submit to both for that type of claim. Our secondary covers 100% of what the primary doesn't cover. Instead I had to spend a lot more than expected because I had believed them and my son needed the glasses. I tried calling after the visit and they refused to send to our secondary and our insurance said they needed the facility to send the claim and not me.\n\nI see a lot of happy reviews for this location and I'm happy everyone seems to have found a great fit. It's not a great fit for me and my family. I feel violated by their dishonesty and don't feel comfortable returning. I highly recommend DaVinci Eye Care in Warminster where they have great doctors and great availability.","updateTime":"2023-03-17T20:02:32.896950Z"},{"reviewer":"Nicole","starRating":"FIVE","updateTime":"2022-12-25T11:42:58.597956Z"},{"reviewer":"Leroy Monte","starRating":"FIVE","comment":"Great experience and took the time to help me and answered every question!","updateTime":"2022-11-01T23:24:25.505574Z"},{"reviewer":"Carol Parker","starRating":"FIVE","updateTime":"2022-02-24T22:46:00.422231Z"},{"reviewer":"Richard Poole","starRating":"ONE","comment":"Wife had problems with her new glasses, vision distorted when looking up from reading ( progressive lenses). Went back to her eye doctor who said the fields width was not correct. Called Pearl, was told the manager would call her back. After one week, no return call. Now when she calls she gets put on hold, then hung up on. I guess our next call has to be to the BBB. I would tell everyone, don't use Pearl and especially not the Pearl in Doylestown. I only wish I could use zero stars to post.","updateTime":"2022-02-07T18:37:54.933950Z"},{"reviewer":"Amber Peterson","starRating":"FIVE","comment":"Everyone was so kind and helpful… Dr. Kiara Lynch was great!!","updateTime":"2022-01-31T18:36:37.255102Z"},{"reviewer":"Maria Gimbel","starRating":"FIVE","updateTime":"2022-01-10T17:14:26.374882Z"},{"reviewer":"Alex Potter","starRating":"FIVE","updateTime":"2022-01-10T17:13:49.314442Z"},{"reviewer":"Jennifer Creed","starRating":"FIVE","comment":"After suddenly becoming cross-eyed and seeing double, my toddler son was prescribed glasses by an ophthalmologist at CHOP. Dr. Brewer and her team were able to fit my son for glasses in just a few minutes and he had them to take home within 30 minutes! Kind, compassionate, and incredible customer service! Thank you!!","updateTime":"2021-12-31T02:20:12.482227Z"},{"reviewer":"Jesse G","starRating":"FIVE","comment":"Wonderful Doctor, amazing staff a really awesome experience overall!","updateTime":"2021-12-27T22:52:56.719145Z"},{"reviewer":"Tayseam Proctor","starRating":"FIVE","comment":"First time walking in was definitely very nervous at first. Iam a sport athlete I play semi pro football. Was recommended to contacts. I hate stuff touching my eye but I was in the back after help from two staff members. They was patient and help me guide on the contacts same day. Walked out with contact lenses just to practice in a week I became a pro. Trish was absolutely amazing . Very patient , fast and easy. Was there less then 10 mins .","updateTime":"2021-12-22T20:54:14.505233Z"},{"reviewer":"Robert Tanner","starRating":"FOUR","comment":"I received a very thorough eye exam and bought what appear to be awesome glasses. They were extremely helpful and clear. I spent more than I planned but well worth the upgrade. My word of advice would be to buy the insurance. :)","updateTime":"2021-12-21T22:00:19.869866Z"},{"reviewer":"Chitra Prasad","starRating":"FIVE","updateTime":"2021-12-17T19:05:10.681632Z"},{"reviewer":"Jack Pickett","starRating":"FIVE","comment":"This was my 2nd visit to Pearl vision in Doylestown, PA. Dr Lynch performed my in depth eye exam. She did a great job. Veta checked me in an took me through my initial screening tests. Trish helped me select my new pair of glasses. A very personable and professional team.","updateTime":"2021-08-13T21:34:31.674584Z"},{"reviewer":"Maggie Berns","starRating":"FIVE","updateTime":"2021-06-27T22:53:43.128808Z"},{"reviewer":"Lois Bach","starRating":"FIVE","updateTime":"2021-06-17T00:35:27.194290Z"},{"reviewer":"Meghan O'Brien","starRating":"FIVE","comment":"Great staff, great doctor....5 star experience!","updateTime":"2021-05-28T15:51:04.572065Z"},{"reviewer":"Robyn","starRating":"FIVE","comment":"Warm, friendly and knowledgeable people - a great overall experience I would use again and recommend to family and friends!","updateTime":"2021-05-18T02:03:56.123175Z"},{"reviewer":"Judy Lopatosky","starRating":"FIVE","updateTime":"2021-05-06T16:29:07.964664Z"},{"reviewer":"Christina McGinn","starRating":"FIVE","comment":"We had an excellent experience here. Trish, Amita and Dr Brewer are so accommodating and helpful. They get you exactly what you need.","updateTime":"2021-04-18T13:47:05.972577Z"},{"reviewer":"Cecelia Gavinelli","starRating":"FIVE","updateTime":"2021-03-16T23:52:35.764144Z"},{"reviewer":"Erwin Frey","starRating":"FIVE","updateTime":"2021-02-18T22:31:23.061036Z"},{"reviewer":"Emily Mae","starRating":"ONE","comment":"Very expensive eye exam and had to go back three times to get it straight. Not welcoming","updateTime":"2021-01-12T13:29:44.004733Z"},{"reviewer":"Jennifer B","starRating":"FIVE","comment":"I highly recommend! The staff were very accommodating of my circumstances and everyone was incredibly helpful. I came in for a checkup because I had recently broken my glasses. Not only did they offer a temporary fix to my glasses, they also helped me to find the cheapest option to replace them.","updateTime":"2020-08-13T20:49:15.813217Z"},{"reviewer":"Marinus Koenig","starRating":"FIVE","comment":"Got my glasses and eye exam and was pleasantly surprised how uncomplicated and fast everything went. Very nice staff, great selection of frames and it wasn't near as expensive as I feared it would be. I am a returning customer and intend to go there again next time my glasses need to be updated.","updateTime":"2019-11-07T16:51:00.768354Z"},{"reviewer":"Monica Moore","starRating":"FIVE","comment":"Dr. Brewer is the best! Great practice and options for glasses and sun glasses!","updateTime":"2019-05-04T17:27:40.763425Z"},{"reviewer":"Kaitlyn R","starRating":"FIVE","comment":"The staff at Pearle Vission, Doylestown, is so very helpful and accommodating - I would highly recommend! I came in one morning with a medical emergency (without an appointment) and was seen right away. The doctor made me feel comfortable and performed the procedure completely pain free. Within minutes my eye was as good as new! Even though this location is about an hour away from where I live, I will definitely be a returning patient/customer. Thanks for everything!","updateTime":"2018-08-28T18:54:21.083363Z"}]
