[{"reviewer":"Alfredo Lopez","starRating":"FIVE","updateTime":"2025-12-05T01:10:16.904303Z"},{"reviewer":"Margaret Turns","starRating":"FIVE","comment":"Appointment was on time as scheduled and ordering glasses went very quickly","updateTime":"2025-11-30T14:16:42.187558Z"},{"reviewer":"Terry Rowe","starRating":"FIVE","comment":"Dr. Whitlock and staff are prompt, courteous and very professional.\nDr. Whitlock always explains the condition of my eyes and other questions I may have,","updateTime":"2025-11-25T09:41:27.074370Z"},{"reviewer":"Ashley Rodriguez","starRating":"FIVE","updateTime":"2025-11-24T15:17:50.571765Z"},{"reviewer":"Stanley Miller","starRating":"FIVE","updateTime":"2025-11-21T15:29:24.588679Z"},{"reviewer":"Myrla De Oleo","starRating":"FIVE","comment":"Really professional, capable and knowledgeable people.","updateTime":"2025-11-17T17:22:48.351040Z"},{"reviewer":"Joan Barkley","starRating":"FOUR","comment":"Dr Whitlock was very personable but the desk staff didn't even introduce them self. He just went through his paces.\nThe internet forms have been broken for over a year.","updateTime":"2025-11-16T14:01:44.060111Z"},{"reviewer":"Arthur Devor","starRating":"FOUR","updateTime":"2025-11-16T00:36:03.615030Z"},{"reviewer":"Len Rakowsky","starRating":"THREE","comment":"Exam was fine. Optician was experienced. The only thing is the 3% credit card charge. There was no communication prior to the appointment. Don’t remember this from previous year. 3% on $1200 is a lot of money. If I had known, I could have arranged finances to use debit card.","updateTime":"2025-11-13T12:16:32.502831Z"},{"reviewer":"Charlene Hoffman","starRating":"FIVE","updateTime":"2025-11-10T12:27:26.867621Z"},{"reviewer":"Antwuan Byrd","starRating":"FIVE","updateTime":"2025-10-26T12:42:05.212453Z"},{"reviewer":"Angela Jacobs","starRating":"FIVE","updateTime":"2025-10-26T12:41:16.889697Z"},{"reviewer":"Lovee Garrison","starRating":"FIVE","comment":"Positive experience; friendly & informed staff. Great provider","updateTime":"2025-10-24T04:45:42.975915Z"},{"reviewer":"Nelson Ochuko","starRating":"ONE","comment":"Customer service was a 5star but the doctor was very rude. She was not friendly at all…","updateTime":"2025-10-22T18:04:36.255419Z"},{"reviewer":"John Repke","starRating":"FIVE","comment":"Dr. Whitlock is outstanding. He is caring, knowledgeable and manages his office efficiently. As I am a retired physician, I very much appreciate these qualities.","updateTime":"2025-10-18T12:36:34.066443Z"},{"reviewer":"Melissa","starRating":"ONE","comment":"Doctor’s assistant and Pearle staff were rude. Eye exam took less than 10 minutes with letters on screen blurry the entire time. No sample contacts on site. Cost with insurance was outrageous. If I hadn’t paid $140, with insurance covering $160+, for exam, I would have walked out. And no, I don’t have any eye problems needing special attention. Will not be going back.","updateTime":"2025-10-15T12:40:40.335835Z"},{"reviewer":"Jill Knouse","starRating":"FOUR","comment":"Dr was personable. Everything was in order. My only disappointment was that my visit was more expensive because they sent my claim to Medicare instead of my eye insurance.","updateTime":"2025-10-15T12:37:58.243229Z"},{"reviewer":"Bill Campoll","starRating":"FIVE","updateTime":"2025-10-14T10:47:44.457504Z"},{"reviewer":"Belinda Hendrick","starRating":"FIVE","comment":"Great experience EVERYONE there were VERY kind professional,helpful&patient 5 stars for you ALL...Thank you\nCan't wait to see&get my glasses🤓","updateTime":"2025-10-11T02:34:00.839663Z"},{"reviewer":"barbara keim","starRating":"FIVE","comment":"I have been going to this Pearl Vision for many years now. I enjoy seeing Dr. Whitlock and the staff. Very kind and helpful. Don’t plan on going anywhere else. Mike is always so helpful with glasses and finds the best price!","updateTime":"2025-10-02T12:47:12.521158Z"},{"reviewer":"Michael Shirk","starRating":"ONE","comment":"My glasses cost $600 even after my insurance and Pearles discount. Same features and frames cost under $200 at Costco. But Pearle would not let me cancel my order 5 hours later on the same day. DONT BUY YOUR GLASSES HERE. WAYYY TO EXPENSIVE!!!","updateTime":"2025-09-30T22:55:56.947054Z"},{"reviewer":"cheryl lindenmuth","starRating":"FIVE","comment":"My eye appointment went well. Everyone was helpful. The Doctor was very thorough. I will return when my next exam is due.","updateTime":"2025-09-13T15:41:37.469348Z"},{"reviewer":"R. Andrew Quietmeyer","starRating":"FIVE","comment":"Great experience with their friendly staff.","updateTime":"2025-09-11T13:27:36.194488Z"},{"reviewer":"Cherise Henry","starRating":"FIVE","updateTime":"2025-09-10T13:29:19.123634Z"},{"reviewer":"david eusi","starRating":"FIVE","comment":"Did not feel like just a number. Very professional","updateTime":"2025-09-10T12:37:43.407940Z"},{"reviewer":"Don Condrey","starRating":"FIVE","comment":"The doctor seemed concerned with my health. He was very professional and polite. Lady at the desk was very friendly and helpful. Mike as always was very helpful and professional. Mike is the gentleman that you want at every business.","updateTime":"2025-09-08T12:38:51.754100Z"},{"reviewer":"Cynthia Haines","starRating":"FIVE","updateTime":"2025-09-07T18:12:35.101266Z"},{"reviewer":"Charles Staver","starRating":"FIVE","comment":"efficiency and competence - annual check up made easy","updateTime":"2025-09-05T13:40:32.797743Z"},{"reviewer":"Roshmita Rai","starRating":"ONE","comment":"Worst experience!\nWent to the Harrisburg one out of desperation and was told to come back. A week later, made an appointment at the camp hill one because they had sooner availability, only to arrive there and find out they had cancelled my appointment and no one knew why. I didn’t wanted to waste more time and asked for refund because it was over $200 even with insurance, but they kept refusing. I was so furious… after wasting about 3 hours, they finally promised not to bill me anything!! There are other far better options even without insurance in places like Sam’s Club, Walmart, Costco…\nNever going back to Pearle Vision!!","updateTime":"2025-09-04T23:30:55.828738Z"},{"reviewer":"Time stamps","starRating":"TWO","comment":"Exam was not that good, machine was never clear and cost too much. they said money would be discounted if I got glasses from them!! very bad business practice. I had to go to another source for my exam. glad that I did!","updateTime":"2025-09-04T12:40:53.777756Z"},{"reviewer":"Jim Messinger","starRating":"THREE","comment":"I was surprised and irritated by the fact that I wasn't told in advance that I would be charged a 3% credit-card charge. I understand the need for the charge and I paid it, but feel I should have been told.","updateTime":"2025-09-01T05:38:39.515112Z"},{"reviewer":"Jenine Melo","starRating":"FIVE","updateTime":"2025-08-30T13:13:19.755984Z"},{"reviewer":"Paul Bower","starRating":"FIVE","updateTime":"2025-08-21T12:35:54.553792Z"},{"reviewer":"Deborah Clark","starRating":"ONE","comment":"My appointment was at 9 am, I waited until 9:15 on someone to show up and open. No luck. Drove home and called. They told me that the optometrist has been out sick for 2 weeks meanwhile I get reminders and conformations about my appointment. Not one person in 2 weeks could contact me about this and to reschedule my appointment. Not a good business plan.","updateTime":"2025-08-16T15:25:42.647209Z"},{"reviewer":"Tommy Moraski","starRating":"FIVE","updateTime":"2025-08-14T12:35:20.085429Z"},{"reviewer":"Matthew George","starRating":"FIVE","comment":"Excellent experience. Staff was very professional & polite. Though the office was busy, I did not feel rushed.","updateTime":"2025-08-10T11:23:25.197379Z"},{"reviewer":"Tico House","starRating":"FIVE","updateTime":"2025-08-06T03:37:19.497890Z"},{"reviewer":"Gabby","starRating":"ONE","comment":"Front desk lady was disrespectful and told me and my mother \"That we were better off going somewhere else.\" All because my insurance did cover the $180 eye exam, so we went somewhere else.","updateTime":"2025-08-05T14:21:00.559485Z"},{"reviewer":"Alexis Williams","starRating":"FIVE","comment":"Great experience, timely with fixing my glasses and prescription contacts when needed. Easy to communicate with","updateTime":"2025-07-29T19:59:59.730870Z"},{"reviewer":"Tea Swartz","starRating":"FIVE","comment":"He liked the doctor and he cant wait to get his glasses i have mine and happy with my glasses I got from you no complaints from me or Tico","updateTime":"2025-07-29T18:03:13.159343Z"},{"reviewer":"Jan Tobias-Kieffer","starRating":"FIVE","updateTime":"2025-07-20T12:15:02.170325Z"},{"reviewer":"Joyce Baltimore","starRating":"FIVE","comment":"Always pleasant and professional","updateTime":"2025-07-17T15:20:06.516600Z"},{"reviewer":"Jewell Parise Greco","starRating":"FIVE","updateTime":"2025-07-14T12:42:29.157127Z"},{"reviewer":"Randy Steele","starRating":"FIVE","comment":"Great service, staff are very pleasant, modern equipment. I have been going to Dr Whitlock for over 20 years he is very knowledgeable 5 stars 🌟 🌟 🌟 🌟 🌟","updateTime":"2025-07-12T13:44:52.348162Z"},{"reviewer":"Tina Lanna","starRating":"FIVE","updateTime":"2025-07-11T10:52:21.082247Z"},{"reviewer":"Alejandra Shukri","starRating":"FIVE","updateTime":"2025-07-07T12:37:40.931862Z"},{"reviewer":"Joe Lipinsky","starRating":"FIVE","comment":"Great staff. Optometrist was wonderful.","updateTime":"2025-07-04T13:16:04.503033Z"},{"reviewer":"Elisabeth Reichling","starRating":"ONE","comment":"I was supposed to have an appointment here at 5:20, however, ended up hitting more traffic then expected because of rush hour, it also wasn't the usual office I visit so I didn't realize how bad it would be. I texted letting them know I was about 10 minutes behind, and got a phone call as I pulled into the lot from the at 5:30 telling me they would no longer take my appointment because the eye doctor wanted to head out for the day even though they close at 7. She was still at the office, and I was literally in the parking lot, but she refused to see me and only called as I arrived. Now I have to reschedule (which I'm not doing with Pearle Vision, although I previously was a repeat customer), possibly have an eye infection which they were not concerned at all about and leave for a trip tomorrow. I understand I was late, but would have appreciated them still taking me rather then getting told the doctor didn't feel like staying any longer even though they are still technically open, citing that I was \"outside their 5 minute grace period\".","updateTime":"2025-06-24T21:43:06.019422Z"},{"reviewer":"Sherry Hemperly","starRating":"ONE","comment":"I’m confused I went in for my yearly exam went in and was told to go sit down on the other side was met by Mr. Whitlock who asked me to fill the form provided and someone would be in shortly. There was a women there waiting to be trained by the women who arrived late. Mr. Whitlock took me back to the machines that did the puff if sir in your eyes and the one that measures your distance , once he finished he said the lady who came in late was going to do the machine that’s takes a picture of both of my eyes, she did that then sent me back to the room where Me. Whitlock was in the room he asked me if I was going to get new glasses J told him no I just got new lenses in my glasses last year. Mr.Whitlock then had me put the cover over one of my eyes and try to read the smallest line which I could not see he then had me cover my other eye and changed the lenses till they were clear and checked bot eyes and then started putting information into the system he then said to me oh your diabetic and I said yes he says oh you are going to need a medical exam he jumps up put numbing drops and drops to dilate my eyes then walks out to the girls in the front and says she needs the medical firm done she diabetic I. Front of the other patients there. Mr.Whitlock comes back in the room and tells me to go upfront the ladies will take care of me. They check me outI pay and the lady tells me to go over to the other side for my prescription. Mr. Whitlock never did a full exam I’m not sure why my eyes were dilated and no exam was done either Mr. Whitlock needs to retire or he was heavily medicated I will never recommend him or this Pearle Vision and to be charged for an exam I didn’t receive ridiculous.","updateTime":"2025-06-22T20:27:13.353040Z"},{"reviewer":"Alexis Pettis","starRating":"FIVE","comment":"I have been going to Pearle for at least 6+ years and Mike (store manager) has been amazing every time. I recently moved and refuse to go to a local eye doctor/store because of the service I get. Mike always fixes my glasses when needed, will send my contacts to my house, AND MOST importantly will greet me with a big smile when I come in for my appointments.\n\nAdditionally, I cannot thank Dr. Whitlock for his eye health expertise. He was able to find a major eye issue that I was having that could have damaged my vision completely. He is the best!\n\nI seriously cannot thank this team enough for everything.","updateTime":"2025-06-22T13:43:52.519975Z"}]
