[{"reviewer":"Mike Volandt","starRating":"ONE","comment":"Be very careful of what they try and sell you at Pearle Vision- King of Prussia. Dr. Shilpi Mehta made incorrect diagnosis saying I needed progressive lenses. For many years I only needed glasses for distance and she tells me I need them for everything. So I purchase a progressive pair of glasses, picked them up and could not see my phone, laptop or computer monitors without having to lift my head up and then look out the bottom. I called and they said I needed to come in for training on how to use glasses. I go in and they tell me I need to just look out the bottom when using my phone, laptop or monitors at work. What?!?! So I paid over $350 for these progressive glasses and they do me no good. I went back in and switched to distance glasses and was refunded the difference. If you feel Dr. Shilpi Mehta misdiagnosed you, seek a second opinion.\nAlso, these optometrists switch a lot at Pearle Vision. I was in two years before and they had no record as the last person who owned this location took all the records. Unbelievable that Pearle Vision allows optometrists to leave with patient records.","updateTime":"2025-05-07T10:46:33.553092Z"},{"reviewer":"Arash Bigdeli","starRating":"ONE","comment":"The experience was abysmal. It is not about the doctor but the payment system and administrative system was subpar at best. Who on 2025 doesn't have an online payment system ?","updateTime":"2025-05-05T23:46:19.372308Z"},{"reviewer":"Alice Kang","starRating":"ONE","comment":"Each location is different so I can only comment on this one. This one is hit or miss. Not sure if they changed management a year or so back too. But I’ve always had one or two mishaps each time I have visited. Once, they never got back to me about my contacts order so it was super late. Another time, my contact prescription was not good and I had to go back in to get my eyes rechecked and the prescription adjusted. Thankfully my insurance covered my contact lenses and the rebate added on really helped. Prices of glasses though are not competitive, so I definitely shop around. I wish I could like this store and I’m usually very loyal if they do a good job overall. But after this year, I’m moving on. There is better business and service elsewhere. :/\n\nNew edit: The worst. They lost my appointment a second time. At least they honored the appointment. Service is mediocre if not condescending. Find somewhere else to get your eyes checked.","updateTime":"2025-04-03T14:10:00.342674Z"},{"reviewer":"Marvin Lane","starRating":"FIVE","comment":"The staff at this store was awesome! Great customer service and great experience. I would definitely recommend them to anyone for your eye exam and eye glasses.","updateTime":"2025-03-26T22:29:01.823469Z"},{"reviewer":"Kara S","starRating":"ONE","comment":"I went to this eye doctor for the first time recently and the eye doctor insisted on putting my contacts in for me. I’ve had contacts for 15+ years and never experienced an eye doctor putting in contacts for me ever before. When she put in my right contact she must have had something in the contact as it burned and I was in a lot of pain. Fast forward a week and I now have a stye for the first time ever because her hands must not have been clean when she touched my eye. I will not be going back to this place again.","updateTime":"2024-12-12T18:42:56.876066Z"},{"reviewer":"Robert Salvucci","starRating":"FIVE","comment":"Friendly and helpful staff. Made my decisions easier.","updateTime":"2024-11-03T17:49:46.158024Z"},{"reviewer":"Avery Schneidt","starRating":"ONE","updateTime":"2024-07-04T11:32:31.473248Z"},{"reviewer":"Sabrina Grandrimo","starRating":"FIVE","comment":"Tammy was a great help in answering all of my questions and figuring out if my insurance was accepted - great customer service","updateTime":"2024-06-28T20:52:13.093438Z"},{"reviewer":"Brittney Welde","starRating":"ONE","comment":"I will not be returning to nor recommending Pearle Vision due to my recent experience. I scheduled an appointment with a specific doctor, only to be assigned to another doctor without notice from the office. While the visit was ultimately positive, in trying to fill my contact prescription, it was denied due to an invalid axis number for the brand of contacts listed on the prescription. I called and left two voicemails to correct this issue and follow up on the contact trials I was provided. It has been almost two weeks without any response from the office.","updateTime":"2024-01-11T02:21:32.989792Z"},{"reviewer":"Alenis Piña","starRating":"FIVE","comment":"The attention was very good. The doctor who gave me the visual exam was very kind to me and answered all my doubts. I would definitely come back here.","updateTime":"2023-08-09T18:03:51.652876Z"},{"reviewer":"Matt","starRating":"ONE","comment":"Forced fee of $39 for a retinal scan with every routine eye exam. The scan isn't covered by insurance and paid out-of-pocket, no option to decline it. Found out after the appointment that they're owned by private equity, which explains the extra charge. The exam was fine and the doctor was nice, but I'd recommend finding somewhere that isn't owned by private equity for a better experience.","updateTime":"2023-05-10T16:51:33.443538Z"},{"reviewer":"DaeWon Yang","starRating":"ONE","comment":"I hope they understand measuring pupil gap test is FREE in Costco. They don't share the info as if that is magic number.\nThey do have nice glasses and good sight test room and few good members. I hope they value someone else's time and effort.","updateTime":"2023-04-29T14:27:05.955244Z"},{"reviewer":"Erin Uhll","starRating":"TWO","comment":"I just did not have a good experience here. Very limited selection of frames, and the salespeople hover and drive you crazy while you’re looking. The redhead with glasses literally would not leave my side the entire time I was trying on frames (also commenting on every single thing I tried on), which was super annoying. After choosing frames and ordering, I wasn’t super happy with how they turned out (the lenses looked super thick despite ordering the most expensive, high index lense option, and they also didn’t tell me that the blue light protection coating gives the lense a yellow-y hue)… but by the time my frames arrived 3 weeks later, I was told that it was past their 2-week exchange policy. I would have given this Pearle Vision zero stars, but the optometrist was very good, and that’s the only redeeming quality I felt like this place had. Will not be going here again.","updateTime":"2023-04-02T23:26:22.005074Z"},{"reviewer":"tasliem lassiter","starRating":"FIVE","comment":"The ladies in the store are extremely helpful and resourceful.","updateTime":"2023-03-28T17:35:04.992135Z"},{"reviewer":"Melissa Hart","starRating":"FIVE","comment":"New staff and Doctor are fantastic!","updateTime":"2023-03-22T01:26:44.879649Z"},{"reviewer":"Maggie K","starRating":"FIVE","comment":"The staff and doctor are very friendly and helpful. I will definitely be coming back again next year!","updateTime":"2023-03-22T00:01:56.017160Z"},{"reviewer":"Mr. Dre","starRating":"ONE","comment":"For starters, they don't answer their phones. On top of that voice-mail is full, so they're not good at running a business.\n\nThe doctors are great so the issue is with the rest. They don't contact you when your glasses are in and then don't answer their phones forcing you to take a chance going to the store. Overall poor management of the retail area.","updateTime":"2023-03-18T19:30:16.971515Z"},{"reviewer":"Lisa Padulese","starRating":"FIVE","comment":"Excellent service from the pre-exam and doctor's exam to ordering. Staff was extremely pleasant and personable. Highly recommend!","updateTime":"2023-03-14T17:59:14.067515Z"},{"reviewer":"Linda Tran","starRating":"ONE","comment":"First time I went there they messed up my prescription. Then went back again to exchange/trying to get the right prescription glasses and it has been 2+ weeks and my glasses are still no where to be seen. Terrible experience.","updateTime":"2023-02-23T14:41:36.027257Z"},{"reviewer":"Doug N","starRating":"TWO","comment":"BUYER BEWARE!!!! The eye exam was great, the Dr. was very nice, but do yourself a favor, especially if you have vision insurance, do NOT buy your glasses or contacts there. You will pay DOUBLE there for them. After the fact I looked online and could have got the exact same glasses and contacts for HALF the price! My glasses were $397 and from my insurance online site the same frame and options was $208.... For my contacts they charged me $104 dollars a box when you can get them for $49.99 online.... I recommend them for the exam, but then just take your prescription and get them online....I called less than 24 hours after my visit and asked if I could cancel the order and they said no, once it's placed you can not cancel it......","updateTime":"2023-01-27T16:59:18.273111Z"},{"reviewer":"dillinger58","starRating":"FIVE","comment":"Great service.","updateTime":"2023-01-23T22:51:16.128310Z"},{"reviewer":"Evocat0r","starRating":"ONE","comment":"Save yourself time and money - go somewhere else.\n\nExtremely rude employees that will argue about everything. They charged the wrong insurance after I tried to tell them it was the wrong one. They replied with \"This is how it works, I've been doing this for 20 years\". I was charged $150 more than I should have been charged. I have gone in person and called 5 times to have the issue resolved. They always tell you how \"important you are\" and how they'll \"call you back tomorrow\", but I have yet to have anyone call me. Even the owner himself said he would resolve the issue and then never called me back.","updateTime":"2023-01-14T19:49:22.572918Z"},{"reviewer":"james moore","starRating":"FIVE","comment":"The staff Dr included were amazing polite and very knowledgeable. Weren't pushy about a sale and was very eager to help. Will definitely do business with again","updateTime":"2023-01-13T22:11:54.500300Z"},{"reviewer":"Tahmina Husain","starRating":"FIVE","comment":"Best brand glasses for crystal clear vision. Excellent service","updateTime":"2022-11-11T08:17:44.086845Z"},{"reviewer":"Jena Hanebury","starRating":"FIVE","updateTime":"2022-11-09T23:00:07.482915Z"},{"reviewer":"Daniel Fricioni","starRating":"FIVE","comment":"I am very satisfied with the service provided at the Pearle Vision in King of Prussia, PA. Theresa was extremely helpful in scheduling my appointment and explaining what was covered by my insurance. The eye examination was excellent and the doctor was very knowledgeable. Theresa helped me in selecting the right frame for my face and she was very patient. I will definitely be back next year and would recommend to my friends and family. Excellent service","updateTime":"2022-10-04T22:32:59.895909Z"},{"reviewer":"Orien C","starRating":"ONE","comment":"avoid this place at all cost. they mess up your prescription several times and then tell you to get used to them even though you can't see. although the staff is very nice. the owner doesn't seem to care about any quality control to make sure glasses are made right.","updateTime":"2022-09-26T15:19:38.062237Z"},{"reviewer":"Abigail Dunn","starRating":"FIVE","comment":"Very great customer service from Yeiby and Theresa. Dr. Cristina Rosano did an amazing eye exam.","updateTime":"2022-09-24T17:57:36.794129Z"},{"reviewer":"Linda L","starRating":"ONE","comment":"Horrible!! Went in to look around and the young black man, sorry don't know his name, was very rude. He seemed rushed and like he couldn't waste his time helping me. I asked for a less expensive frame then the high end ones they carry and he looked offended. He said this is a high end store go to America's Best if you want cheap. I didn't want cheap only less then 500 for a frame!! Never again!! Such rude customer service.","updateTime":"2022-09-22T12:08:36.889941Z"},{"reviewer":"Jacob Godshall","starRating":"FIVE","comment":"A great team and very professional. They treat you like their own. They are very knowledgeable and they know what they're doing. I spent a reasonable amount of time there but it was worth it. You can schedule right your appointment right here on Google maps.","updateTime":"2022-09-19T22:02:47.970264Z"},{"reviewer":"Shalina McGirt","starRating":"ONE","comment":"Terrible Customer Service! Think twice! They don't care anything about your eyes! I'm pretty sure it'll be shutting down!","updateTime":"2022-09-19T19:22:15.857658Z"},{"reviewer":"Elizabeth Dougert Wiley","starRating":"FIVE","comment":"Kind, competent doctor and staff! All went the extra mile to ensure I felt welcomed and taken care of during an eye emergency. I have a complex Rx and have seen many eye doctors over the years - Dr. Abdelhady is one of the absolute best.","updateTime":"2022-09-04T22:27:27.500056Z"},{"reviewer":"victor g","starRating":"ONE","updateTime":"2022-08-08T15:25:43.990724Z"},{"reviewer":"Paul Scheel","starRating":"FOUR","comment":"Felt used not given choice of VSP brand eyes dilated so could barely see not alone read felt used","updateTime":"2022-07-18T21:41:15.336455Z"},{"reviewer":"Mark","starRating":"FIVE","comment":"Definitely buy the insurance. My frames broke, and the experience of getting them replaced and back to wearing my glasses was super smooth and easy with only a $25 copay. I called them to let them know, and they called back the next day that they had the frame. A day later I came by, and they switched the frame while I waited. Thanks!","updateTime":"2022-07-16T19:26:16.987271Z"},{"reviewer":"Ross McGraw","starRating":"FIVE","comment":"Everyone is kind and friendly and will make sure you receive top quality service","updateTime":"2022-06-18T18:29:54.672353Z"},{"reviewer":"lea anne welsh","starRating":"FIVE","comment":"I just purchased 4 pairs of prescription glasses and thankful I went to the Pearle Vision in King of Prussia Town Center. The owner and staff were wonderful. Very helpful and accommodating. Would highly recommend!","updateTime":"2022-06-04T18:11:16.623406Z"},{"reviewer":"Anthony Drayton","starRating":"FIVE","comment":"Great ophthalmologist and staff at this site. Dr. McGuigan was able to properly explain my eye condition that I had since I was a kid beyond merely referencing it as astigmatism or farsightedness. I was well taken care of during my exam and eyeglass purchase. Very knowledgeable and fun-loving happy people with great customer service.","updateTime":"2022-05-05T20:58:48.058633Z"},{"reviewer":"Maritza Resto","starRating":"FOUR","updateTime":"2022-05-03T23:33:39.275892Z"},{"reviewer":"S Jung","starRating":"ONE","comment":"Service was the worst !!! I would not go back any more!! Be careful!!","updateTime":"2022-04-08T01:13:43.012297Z"},{"reviewer":"Samantha Fox","starRating":"FIVE","comment":"I had a very pleasant experience here, Theresa was such a huge help with that! She is one of the best opticians I've ever had the pleasure of working with! And I can't wait to see her again.","updateTime":"2022-02-23T21:53:19.834174Z"},{"reviewer":"Arg G","starRating":"ONE","comment":"Good eye doctor here. But highly inefficient & unprofessional staff. They will keep you running in circles. The quality of service here is extremely poor. Avoid this place.","updateTime":"2022-02-10T22:29:26.489617Z"},{"reviewer":"Rose Borzillo","starRating":"FIVE","updateTime":"2022-01-03T18:06:15.291034Z"},{"reviewer":"Marc Balcer","starRating":"FIVE","comment":"I am a customer for life. Every person I spoke with at the King of Prussia location was helpful and kind. Further, they easily translated our complicated insurance situation into something I could understand. Dr. Matt and Lauren evaluated me and made it easy to select the glasses that worked the best. The owner made a point to introduce himself which I appreciated. After trying several competitors who didn't measure up, I am glad I found this gem.","updateTime":"2021-12-22T22:50:13.963088Z"},{"reviewer":"Junaid Anwar","starRating":"FIVE","comment":"Very good doctor. Understood that I had astigmatism even though I could read the board easily. Knowledgeable staff who helped me chose the right frames and explained the cost structure very well. Would recommend 10/10","updateTime":"2021-12-17T19:17:29.263308Z"},{"reviewer":"carlos Ayala","starRating":"FIVE","updateTime":"2021-12-11T18:15:02.699193Z"},{"reviewer":"Maggie Brownlee","starRating":"FIVE","comment":"Everyone was very helpful. The manager helped me access many discounts. Lauren was very patient helping me choose a pair of glasses..... I tried on many pairs!!! I highly recommend this store","updateTime":"2021-11-18T14:45:01.540140Z"},{"reviewer":"Gretchen Erickson","starRating":"FIVE","comment":"I've been to my fair share of small, family-owned practices that I would have imagined are the best in the business and Pearle Vision KOP blew these out of the water! I am thoroughly impressed. Not only did they fit me in for a last-minute appointment, but everyone who works here is extremely friendly and helpful. I'll be a returning customer/patient so long as I live in Philly.","updateTime":"2021-09-14T04:21:44.363090Z"},{"reviewer":"Jeff King","starRating":"FIVE","comment":"What a wonderful experience! Dr. Matt was very informative and they had a great selection of frames. I'm looking forward to my next visit, which will be very soon. :-) 😊","updateTime":"2021-08-14T22:47:03.703020Z"},{"reviewer":"Marie D'Antonio","starRating":"FIVE","comment":"Very happy with my experience. Very accommodating, able to schedule my appointment right away, Dr Matt was very informative and I feel like I got a thorough exam and the staff saved my money and offered me discounts.\n\nI sent my daughter there the following week","updateTime":"2021-08-06T03:02:41.833008Z"}]
