[{"reviewer":"Doug Daley","starRating":"ONE","comment":"Beware of Melissa at this location. We had a horrible experience. There was only her way and no consideration for us as a customer and our needs. \"That's the way we do things\" does not work when a customer has specific medical needs. Never had an issue like this at any other Pearl Vision center.","updateTime":"2025-11-24T17:45:42.616991Z"},{"reviewer":"Kristi","starRating":"FIVE","comment":"I had a wonderful experience with Dr John's and the staff in eye glass department where absolutely wonderful. I had a problem with my lenses sitting to low and the ladies spent time with me to get everything adjusted properly so they could order me new lenses. Thank you Jessica for your time and your willingness to help me see properly.","updateTime":"2025-11-11T18:17:37.584548Z"},{"reviewer":"Jasmine McCoy","starRating":"ONE","comment":"Initial I was satisfied. The office was small, staff were kind, visit simple, decent eyewear selection…then I ended up with a double eye infection after a standard annual eye exam. Also ended up paying $50 out of pocket per visit for follow ups after getting the eye infection because the doctor didn’t do medical & I didn’t receive the proper prescription.\n\nThis memory came across my Snapchat today as remembrance to NEVER visit again! If you choose to visit make sure the equipment is THROUGHLY cleaned as well as any glasses you decide to try on.","updateTime":"2025-11-01T10:44:41.512518Z"},{"reviewer":"Him","starRating":"ONE","updateTime":"2025-10-21T20:16:54.658936Z"},{"reviewer":"Michelle Trexler","starRating":"TWO","comment":"I went in for my appointment (which I had for weeks) only to find they no longer accept my insurance. They haven't accepted it for almost a year, yet it's still listed on their website. Please update your website! I gave 2 stars because at least the lady behind the counter was very nice.","updateTime":"2025-10-21T16:51:59.564706Z"},{"reviewer":"Kirk Link","starRating":"FOUR","comment":"I stopped in the other day because I had accidentally stepped on my glasses that I had purchased from them nine months ago. They kindly fixed them, free of charge.\nI would say that I've found my ophthalmologist office for life.","updateTime":"2025-05-30T12:53:05.533918Z"},{"reviewer":"Tamakio Sherard","starRating":"FIVE","updateTime":"2025-04-11T14:57:08.827872Z"},{"reviewer":"T C","starRating":"FIVE","comment":"Such wonderful people at this pearl vision in rock hill. The screw on my glasses stripped and went to many other shops including Walmart and other optical places but this is the only place that had the drill to drill out the stripped screw and put a new one in under $20 bucks. Such nice people. Thank you","updateTime":"2024-11-26T22:24:18.177010Z"},{"reviewer":"Matt Havenstrite","starRating":"FIVE","comment":"Phenomenal service across the board. Even for a free service like adjusting glasses they will give you their best","updateTime":"2024-05-20T13:08:35.792233Z"},{"reviewer":"John Wade","starRating":"FIVE","comment":"Extremely pleased with my experience in the Rock Hill office. All the personnel were friendly, knowledgeable and helpful. The lady who did my paperwork took the time to work it up two ways to see how best to bill my insurance to save me money. I will definitely be using this office again and will recommend them to friends and family.","updateTime":"2024-05-08T14:49:08.521692Z"},{"reviewer":"TJ Bailey","starRating":"FIVE","comment":"Amazing service and extremely friendly staff! Can’t say enough about their help getting me the right glasses! Thanks again","updateTime":"2023-12-08T03:54:45.975246Z"},{"reviewer":"Melissa Malcolm","starRating":"FIVE","comment":"Great people","updateTime":"2023-12-01T15:40:19.984473Z"},{"reviewer":"Adam","starRating":"FIVE","comment":"Ty for the recommendation :)","updateTime":"2023-08-15T19:23:20.593745Z"},{"reviewer":"Sandy Britt","starRating":"FIVE","comment":"Great staff! They are friendly, knowledgeable and very helpful!","updateTime":"2023-08-12T10:59:45.616796Z"},{"reviewer":"Holly V.","starRating":"TWO","comment":"The staff was nice but my eyes were dilated prior to my eye exam so my prescription is off. I told them and they had me come in but the prescription is still not right. I was going to go back an 3rd time and have them give me a new one but decided I’m better off going back to the eye doctor I already had. I tried Pearle because my eye doctor’s appointments were too far out and I needed contacts. If you go, make sure your prescription is what it needs to be.","updateTime":"2023-05-04T20:37:35.088835Z"},{"reviewer":"sherry moore","starRating":"FIVE","comment":"The staff was excellent helping me with my needs as soon as I walked in the door. They were friendly and courteous. I will of course be back!!","updateTime":"2023-02-27T17:59:00.471942Z"},{"reviewer":"Beck Hall","starRating":"FIVE","comment":"They are fantastic! The staff is so sweet and will work with you to find something in your budget if needed. The doctor is amazing - he took the time to explain everything to me and answer all of my questions. I currently have COVID and my dog broke my glasses - they were able to help me over the phone and get new ones ordered for me! Cannot recommend them enough!","updateTime":"2022-12-16T19:36:30.082396Z"},{"reviewer":"ric shelor","starRating":"ONE","comment":"Pleasant experience at first. I then contacted my insurance about charges I was being asked to pay and when I questioned the rep in store about it she got all defensive and held her ground after that. I returned and asked for a refund a few days later and they tried to keep a fee of $58 for lens coating when I was canceling my order. I then asked the manager for a corporate number to call and she said the corporate rep was in her store….the associate that had earlier gotten defensive. What a coincidence. Nevertheless, customer service at the Rock Hill location is non existent.","updateTime":"2022-11-02T18:17:11.433323Z"},{"reviewer":"Laura Munson","starRating":"FIVE","comment":"Had a great experience today! everyone was very nice and transparent about my options. Will definitely be returning","updateTime":"2022-09-27T19:32:40.025236Z"},{"reviewer":"Ashley Young","starRating":"FIVE","comment":"The customer service here was absolutely amazing. The ladies that helped my husband pick out his glasses were so friendly. They make you feel like family. One lady even played with my 4 year old and drew pictures with him. My husband told me the doctor was very nice and knowledgeable as well. We usually go to America’s Best for eye exams, however the customer service was always horrible. So glad my husband switched to Pearle Vision. He is very happy with the service he received.","updateTime":"2022-08-06T10:15:12.155172Z"},{"reviewer":"Dr. Ra'Shawn D. Flournoy","starRating":"FIVE","comment":"I have to admit Pearle Vision in Rock Hill is by far the best location ever! Everyone is so friendly and helpful. I’m extremely thankful to have Myrna take the time to assist me choosing the right frames! She’s freaking amazing 🤩 🤩🤩! Thank you again for everything!","updateTime":"2022-04-11T14:14:34.296855Z"},{"reviewer":"Joe Funderburk","starRating":"FIVE","comment":"My glasses that I bought from this location when it was privately owned had broken (where the temple bar connects to the frame). Pearl fixed them for free in less than 5 minutes. Thank you Myrna!","updateTime":"2022-04-01T22:44:40.449763Z"},{"reviewer":"Teresa Hardee","starRating":"FIVE","comment":"The staff here is amazing !! A very Special shout out Myrna!!! The best of the best for sure !!!!!!","updateTime":"2022-03-31T21:16:59.436060Z"},{"reviewer":"Mikayla Knight","starRating":"FIVE","comment":"Myrna is an awesome amazing lady who helped me get my prescription glasses !!! She was very kind, very helpful on helping me picking out my frames that makes how my face is shaped . She is truly a sweetheart ! I recommend going here if you need glasses or you need anything . She was very honest about how the frames looked and how they didn't match my face ! She is very much helpful . I'll continue going there as long as their are smiling faces such as these sweet ladies that work there !!","updateTime":"2022-03-29T02:07:10.129902Z"},{"reviewer":"Roman Smith","starRating":"FIVE","comment":"Awesome ladies there!","updateTime":"2022-03-05T14:46:12.244603Z"},{"reviewer":"Mary Watford","starRating":"FIVE","comment":"I went in on Friday 2-18 for an eye exam. These were the sweetest group of ladies ever. They made me feel right at home as a first time patient here. The optometrist was very knowledgeable, professional and friendly. I wish I could remember the lady’s name that helped me chose my glasses. She was amazing. Very patient, didn’t hover right over me. Very personable. Thank you all so much!","updateTime":"2022-02-20T18:10:55.398086Z"},{"reviewer":"Jacob Moree","starRating":"FIVE","comment":"Outstanding service, friendly/knowledgeable staff, great products, and big hearts! The folks here are focused on helping people. You’ve got to check them out!","updateTime":"2022-02-19T13:02:55.389649Z"},{"reviewer":"Kim Bosch","starRating":"FIVE","comment":"Want to commend Pearle Vision of Rock Hill, SC. Myrna greets me with a friendly smile every time I enter. Melissa is the absolute best, always ready to help with anything I need, especially repairing my frames, which happens quite often! They meet my highest expectations and beyond. Definitely recommend them for their excellent customer service and quality products.","updateTime":"2022-02-04T16:22:10.443138Z"},{"reviewer":"Virginia Payne","starRating":"FIVE","comment":"I have been using this location for about 15 years when they were Eye Design. I have never met a more wonderful group of people in my life. They have wonderful prices, thier inventory of frames is terrific and well priced.\nThey are always so kind regarding repairs and I have never been charged when I needed a repair. I usually can get my new glasses in 24 hours..or less I would never to anywhere else.","updateTime":"2022-01-21T19:36:50.143959Z"},{"reviewer":"Lori Mancini","starRating":"FIVE","comment":"I went last week to pearl vision in Rock Hill I had my eyes examined, then I went and picked out 2 frames have them measured from my face, And was told it would be about 2 weeks to come pick them up they'd give me a call.\nWell I got the call in one week and I picked up my glasses yesterday and I love them.\nI can't say enough about how welcoming and informative all of the staff members were at this pearl vision.","updateTime":"2022-01-12T16:30:52.735724Z"},{"reviewer":"Alan Harker","starRating":"ONE","comment":"They suggested I purchase new lenses for an existing set of frames and then the frames brooke soon after they installed the lenses. The store wanted to sell me a new set of lenses and frames to resolve the issue. I would suggest avoiding this store location because they obviously are not very experienced.","updateTime":"2021-12-20T15:24:01.042295Z"},{"reviewer":"Teri Tadloclk","starRating":"FIVE","comment":"I went into the store the other day to see about purchasing some contacts. A very pleasant lady named Myrna helped me. She also kindly adjusted my glasses I hadn't even puchased there. Another nice lady gave me some trial lenses until mine arrive. I was very pleased with the service and my visit at Pearle.","updateTime":"2021-12-17T23:00:17.215130Z"},{"reviewer":"Cynthia Grooms","starRating":"FIVE","comment":"The ladies at the Rock Hills SC Office had the best personality and treated us with smiles helped us pick out the perfect glasses. From the lady that check us in, to the ladies that check us out. They took care of us and they deserve 7 stars!","updateTime":"2021-12-06T22:43:38.839437Z"},{"reviewer":"Scott Smith","starRating":"ONE","comment":"Do not go here was told one thing and went to pay and it was something completely different!! Kept telling us that if you buy glasses they will give us a free exam? Then told us they normally don't honor a 10% veterans discount but for us they would this time!!! Never going back!!!","updateTime":"2021-12-06T18:27:32.382393Z"},{"reviewer":"Della Mitchell","starRating":"FIVE","comment":"Myrna, thank you so much for helping my mother with her choice of eyewear. She appreciate your help and will recommend others to visit Pearle Vision RH for their eyecare needs.","updateTime":"2021-06-21T12:39:13.978389Z"},{"reviewer":"Mark Neely","starRating":"ONE","comment":"Update: I ended up filing the claim myself with BCBS and they covered the eye exam at 100%. I am not sure why this was so difficult for the office to do.","updateTime":"2021-06-08T15:15:43.433676Z"},{"reviewer":"Ariel Fabro","starRating":"ONE","comment":"If I could give zero stars that’s exactly what it should be! Horrible experience. They could not get my lens corrected after 3 attempts. Had my eye exam with them in mid March this year. Since then up to the first week of May, it’s been back and forth having them make the corrections to my lens. I was given numerous excuses as to why my lens weren’t clear throughout the lens or why my lens won’t sit properly on the frame, and among other things. The only reason I opted to get my prescription here was because they were the earliest for an appointment from everywhere else nearby. I would also want to add the staff are extremely rude and unprofessional. Will not be returning and will be taking my business elsewhere.\n\nIn response to the owner:\n\nI have purchased a pair of lens elsewhere that fit perfect on my Oakley Holbrook (which is sold in mostly every eye glass shop including your facility) even though I was told “good luck, you’re not going to find anywhere else that can do those lens”. That remark goes to show the level of customer service of your staff. I wish you and your company the best of luck.","updateTime":"2021-05-12T19:39:38.264459Z"},{"reviewer":"Debbie Gray","starRating":"FIVE","updateTime":"2021-05-10T10:01:27.898276Z"},{"reviewer":"Tara Bruce","starRating":"FIVE","comment":"They have been very helpful getting my grandson glasses that he loves at an affordable price. The customer service is awesome!","updateTime":"2021-04-29T19:55:18.134785Z"},{"reviewer":"Cindy Threatt","starRating":"FIVE","comment":"Very friendly staff. The optometrist and Myrna was awesome made my experience really smooth getting new glasses.","updateTime":"2021-04-29T19:53:13.419606Z"},{"reviewer":"Rick Douglas","starRating":"FIVE","comment":"Everyone from making my appointment, to the eye exam, to the fitting of my new glasses, were professional , friendly, and caring. this was my first time using Pearle Vision for my eye care. I had been using another eye care company which had sold out to Pearle Vision, but they still had my info in the computer system. I asked to get the exact same style glasses, and the woman went back into the system to find not only the style, but size and shape so I didn't have to buy new clip on style sunglasses ! In one week, I had my new glasses, the minute I put them on, I was 100% happy. The fit was perfect, as was the prescription. I will be returning for my next eye wear needs !","updateTime":"2021-04-21T22:12:05.631185Z"},{"reviewer":"Gary Dunlap","starRating":"FIVE","updateTime":"2021-03-16T02:01:23.903886Z"},{"reviewer":"Donnell Mayfield","starRating":"FIVE","comment":"I had the best experience here and have already made my son an appointment.","updateTime":"2021-03-11T16:33:11.217602Z"},{"reviewer":"Michael Sierra","starRating":"FIVE","comment":"Great selection for frames!","updateTime":"2021-01-13T20:08:27.298849Z"}]