[{"reviewer":"Julie Joseph","starRating":"ONE","comment":"If I could give 0 stars I would. I Have been going here for years. I had an appointment today for 2pm MT, I walk into the office and am standing at the desk at 2:01pm, I tell the receptionist that I have an appointment for 2pm and she proceeds to tell me that there is no grace period for late appointments. I say “it’s literally 2:02pm” (at this point after looking me up) and she said “yes, we can reschedule you”. I told her no and left. Mind you the office and parking lot were empty, I would have understood more so if they were slammed with customers and I was a minute late, but to be empty and still be turned away is crazy to me. I will not be returning.","updateTime":"2025-08-29T20:41:14.883409Z"},{"reviewer":"Lori Hart","starRating":"ONE","comment":"called and was told my glasses were ready but when I went to pick them up I was told they were not there. She finally got out of her chair and found them in the back room. I told her that I couldn't see through the lenses. Everything was blurry. She told me I'd have to wear them for a week to get used to them. Really? The lenses were smudged with finger prints and she didn't offer to adjust them to fit me. I got the impression she wasn't going to do anything she didn't think she should have to do. I'm going to see if I can get used to these glasses but I am never going back to Pearle Vision again. I will go back in a week if I still can't see with these glasses.","updateTime":"2025-08-18T21:35:31.424890Z"},{"reviewer":"Chelsie Gehrke","starRating":"ONE","comment":"Absolutely DO NOT RECOMMEND. Took well over 30 minutes after my scheduled appointment to be seen. Then took an additional 45 minutes to get me out the door, without the glasses I tried on because they don't do fittings or anything worth it, nothing same day or quick here. And TERRIBLE hours and customer service. Have been trying to get my prescription for a week, finally got ahold of them over the phone and she told me they can fax or I can pick up in office ACROSS TOWN. A PIECE OF PAPER CANT BE EMAILED? I tried asking when I could pick it up and she HUNG UP ON ME. After work I get home, get the kids loaded, drive ALL THE WAY THERE for the damn doors to be LOCKED as someone sat at a desk. Idk how hard it has to be for me to get my own prescription. Ridiculous. Pathetic. Will not recommend. And will NOT go back and waste my money.","updateTime":"2025-08-06T00:19:46.288493Z"},{"reviewer":"Tammy Young","starRating":"THREE","comment":"I had over 30-minute wait on my 1st exam. Then I had to call both times to find out if my trial contact order was in. I called today for the status of my order and the person answering the phone had me on speaker. Then advised me only 1 person could check on orders and they were out till the following Wednesday. It was a week this Wednesday that they were going to order the trial contacts. After I get my prescription correct, I will order my contacts elsewhere and schedule next year's appointment with another provider.","updateTime":"2025-07-25T20:37:45.218600Z"},{"reviewer":"Lindsey","starRating":"ONE","comment":"Do not recommend, period. My eye appointment was 45 minutes late then the doctor rushed through my appointment to catch up, my appointment only lasting 15 minutes tops. Then when trying to get new glasses the gal claimed she couldn't find my insurance because she couldn't spell my name right, all while acting like I was a total inconvenience to her, she wasn't even going to help me until I had to get my insurance on the phone. I have never experienced such terrible customer service before.","updateTime":"2025-06-06T12:19:27.982126Z"},{"reviewer":"Bruce Parker","starRating":"ONE","comment":"Tried to set up appointment they canceled it and set it up for a different day then day before the next appointment called and said their dr won’t take my insurance and to pay for it myself as a disabled person in limited income I can’t do that lady on the phone was quite rude would not recommend","updateTime":"2025-05-12T23:18:30.463060Z"},{"reviewer":"Donna Richards","starRating":"ONE","comment":"03/11/25 I have been put on hold and hung up on i don't know the name of this person who did this Erica called me and accused me of hollering and making excuses for the associate who hung up on me Erica stated \"I have to talk for my associate\" I asked to speak to Dr Melanie Hamiel Erica stated \"I can't just grab her (doctor) when she is with a client\" this is not a friendly environment please have Dr Melanie Hamiel call me at her convience I called to find out if my glasses were in so I could schedule a ride to pick up my glasses I apologize for my aggressive attitude I react to these 2 associates as they do I","updateTime":"2025-03-18T14:48:25.863269Z"},{"reviewer":"Gary SouthDakota","starRating":"FIVE","comment":"Excellent care as usual","updateTime":"2025-03-13T15:12:54.203927Z"},{"reviewer":"Sonya Parker","starRating":"ONE","comment":"This place is ridiculous! I will never go back or recommend a single person to them. They will not work with you on getting a replacement contact lense if you are out or need a fresh set for a new appointment with them. I even asked to purchase a new pair and was denied. Unreal! The Dr was amazing but the staff and policy not so much.","updateTime":"2025-02-12T19:41:39.976808Z"},{"reviewer":"Necia Kushman","starRating":"FOUR","comment":"Great service. Great place to go for your vision needs. Need better seating arrangements for the patients.","updateTime":"2025-02-09T03:14:55.030122Z"},{"reviewer":"nathan monteil","starRating":"FIVE","comment":"If I could leave 10 stars I would. The Eye Doctor and the two ladies on the Support Staff were wonderful. I wish I could remember their names to give a proper shout out. If you were working on Wednesday the 22nd of Jan25 you know who you are! The exam itself was relaxed and friendly the entire time and I didnt feel rushed during the exam like i have at other places ive been. The staff was extremely helpful in helping me the right fit for my new glasses and they did so with out being the big push to sell you the most expensive brands. I was given a coprehensive print of the cost of the eyewear with all the insurance coverage and a straight-forward this is what you pay out of pocket today.\n\nWas truly an exceptional experience. I could not believe anyone would ever give this place less than 10 stars. Thank you.","updateTime":"2025-01-24T19:28:11.451380Z"},{"reviewer":"Adrienne Humphres","starRating":"FIVE","updateTime":"2025-01-06T00:08:37.326097Z"},{"reviewer":"Randy","starRating":"ONE","updateTime":"2024-12-21T16:37:14.462715Z"},{"reviewer":"Angela Romine","starRating":"FIVE","comment":"Made optometrist appointment online just 2 days before. Needed quick temp glasses after cataract surgery. Everyone was so friendly and helpful. Checked all my insurance and planned for when my eyes healed! Had my glasses in a few hours. Couldn't ask for better service!!","updateTime":"2024-09-26T02:26:18.173722Z"},{"reviewer":"TOM JOHNSON","starRating":"FIVE","updateTime":"2024-09-17T01:08:19.486524Z"},{"reviewer":"Scott H","starRating":"FIVE","updateTime":"2024-09-17T01:04:51.886631Z"},{"reviewer":"Eric","starRating":"FIVE","updateTime":"2024-09-06T21:46:28.295491Z"},{"reviewer":"Trisha Rothmund","starRating":"ONE","comment":"I went to get my glasses fixed because the nose piece needed fixing. The replacement nose piece turned out to be larger than the original one, so I returned, feeling very disappointed. I spoke to an employee, and she ended up putting on a nose piece that was twice the size. When I looked in the mirror, I realized that they were way too big for sunglasses. I asked for my glasses back and went somewhere else. I prefer the older staff they used to have, and I won't ever go back. Untrained staff needs a improvement so sad.","updateTime":"2024-09-05T22:28:21.538643Z"},{"reviewer":"Jackie Singh","starRating":"THREE","comment":"I will not be returning. \"One bad apple spoils the barrel.\" I'm giving 3 stars instead of 1 only because the ladies here were friendly. I am a very patient person. I'm very understanding of freight issues, being short staffed. Things that can be out of our control in business. However, I do not understand rude customer service. Here's what happened:\n\nOn May 2nd, 2024 I went in 15 minutes before my morning appointment. My appointment was around 9:15. It is was obvious they were short staffed. No problem. I get it. I waited around an hour for the eye exam.\n\nThat went great. My coworker had referred this place to me. But said not to order my glasses there as no one called him to let him know they were in. Which, I heard his phone call to them around two weeks after his appointment and was at work when he left to get them. I ignored him.\n\nDecided to order glasses anyway. Even if they cost more as I like supporting local business. The lady that helped me pick my glasses out was fantastic. I paid for the order. She called awhile later. Forgot something on the lens depth and I agreed to pay more for the thin lenses. Total then of around 550 for the glasses.\n\nOn May 20th, 2024 I called and left a message. A guy calls back and tells me that my \" glasses are not in \" and \"we will call you when they are here.\" His tone of voice was rude.\n\nSo, afraid to irritate anyone by calling, I waited until Monday June 3rd, 2024 to call again. The same guy answered. He tells me that my \"glasses had been in since May 9th and that he had called me.\" I was confused by this. No voicemails or texts. So, I looked at my phone record. Not one call on the 9th.\n\nI wasn't angry. Mistakes happen. But thought I should let them know that I never received a call and a similar experience happened with my coworker.\n\nSo, I go to pick up my glasses today. Its the same guy. I say, \" just so you know no one called me to pick up my glasses.\" He says (rudely), \" yes I did. I called you on the 9th.\" I said, \" no, I can show you on my phone that no one called.\" I held up my phone to start to show him and he gave me a dismissing wave and says, \" I called you on the 9th.\"\n\nSo, I told him I wanted my money back and that he is rude. He says, \"ok\" and proceeds to walk into the back of the store. One of the ladies comes out ( one that I worked with before) and wanted to know what was going on. I explained to her that I didn't even care how long it took to get my glasses in. That no one called me. I don't even care about that...but someone else might and that when I had called he was rude. Now, he is being rude arguing with me when I have the proof on my phone. Also, that a similar situation happened with my coworker and I just wanted to let them know.\n\nI did leave the store with my glasses. However, only because of the ladies and only because I didn't want to start over. I was very uncomfortable during the fitting as the guy was sitting behind me.\n\nAs, I said \"one bad apple...\" This guy needs some serious customer service training. I would never have someone that rude to customers working for me.","updateTime":"2024-06-05T18:43:53.808573Z"},{"reviewer":"Megan Merlino","starRating":"ONE","comment":"I had an appointment set up several months in advance. Two days before the appointment I received email confirmation of my date/time. The day before the appointment Pearle Vision also called me to confirm my time the next day and suggested I show up a little early to fill out paper work. One hour before my appointment, I received an email suggesting that my appointment was moved to a date and time several weeks out and earlier in the day. I called the store to clarify and they said they only had my rescheduled appointment on the calendar and the Dr would not be in this afternoon. They did not even bother to call me to suggest that my appointment would be moved last minute or confirm a new date/ time. I will be finding another optometrist who can honor an appointment or at least work with me when they need to reschedule.","updateTime":"2024-05-01T14:36:16.225402Z"},{"reviewer":"Ross Curry","starRating":"ONE","updateTime":"2024-04-11T20:59:15.991692Z"},{"reviewer":"Helen Gibson","starRating":"ONE","comment":"Went to this location in August 2023 to get a prescription for reading glasses. Paid at time of appointment. 7 months later, I have just received a bill for an additional $100 as they billed my insurance under a medical code! Unable to resolve this issue after talking with the office staff. At the time of the appointment, I was not told of any medical issue or given any indication they would be doing this. Would definitely not return to or recommend this location.","updateTime":"2024-03-18T17:15:13.499440Z"},{"reviewer":"Cj Witt","starRating":"ONE","comment":"I have been getting my glasses here for the past four years . First two years were great, but last two years not so good . Next year I am going elsewhere. This last time, they got my prescription wrong, so I asked them to cancel my order too late they billed my insurance, seven to ten days, they hope. Since I come from out of state, I am hoping they can send them to me. I am not going back there.","updateTime":"2024-02-06T23:39:03.005774Z"},{"reviewer":"Michelle Garhart","starRating":"ONE","comment":"Awful place! Customer service is very poor, tried twice and bad experience both times.","updateTime":"2024-01-12T17:05:42.656931Z"},{"reviewer":"Jane Jones","starRating":"TWO","comment":"Terrible service. Very slow. Also bugs in waiting room and very hot. Last at front desk is obnoxious. Come here only due to insurance.","updateTime":"2023-10-18T19:39:17.577180Z"},{"reviewer":"Joe Heinbaugh","starRating":"ONE","comment":"Been waiting for a month for lens this is unbelievable went to talk to a manger and was told lens still on back order it's been a month asked for a refund was told that thay would buy 180 dollar pair of Oakley back for 50 bucks what is wrong with u people thats like giving u my money and walking away i went to u for help to see better not to get robbed of my hard earned money very upset that this still going on and want help what to do from here except wait and wait","updateTime":"2023-09-20T22:41:18.004659Z"},{"reviewer":"Sherry Beck","starRating":"ONE","comment":"I do not know why anyone would shop here; they have poor selection, very high priced, and a two+ week wait. Definitely better choices.","updateTime":"2023-07-28T21:17:40.412809Z"},{"reviewer":"Jeff Baird","starRating":"FOUR","comment":"I am recanting my previous review of 1 star. After emailing back and forth for 1 month, and being told someone would get back to me in 5 days, then 5 days, then 3 days, and so on....someone from a Pearle office 400 miles away finally took action and got the crazed lenses replaced. So, Thank You for that! The new review would have been 5 stars, had it not taken so long with so much persistence on my part.","updateTime":"2023-07-18T16:01:24.891246Z"},{"reviewer":"Trina Burmeister","starRating":"FIVE","comment":"I never realised, until today, that I had never had a optometrist with customer service skills before! Dr. Melanie Hamel is the only Dr. To ever explain what my results were and how things have changed and why. For years Ive mentioned to every random Dr. That my eyes always test with high pressure, this lady actually did further testing that no one else ever did and is arranging me a further test because she cared about me as a person and my eye health. I will never go anywhere else but here again. I am blown away by the realness and the genuine \"this is what things are supposed to be like\" treatment I recieved. Thanks, I'm now a loyal customer for life.","updateTime":"2023-07-13T18:42:05.424939Z"},{"reviewer":"Pat Baird","starRating":"ONE","comment":"Less than a year old, my glasses from Pearle \"crazed\" - they had 100's of tiny lines in both lenses, making them unusable. Took them back in to Pearle, and they said \"they must of gotten too hot or too cold\". Looking up reasons they'd craze, it says it's usually the application process. These glasses never got hotter or colder than any of the other dozens of glasses we've purchased from Pearle over the past 40 years, for ourselves and our kids. They won't stand behind them, we won't go back to Pearl!+","updateTime":"2023-06-16T00:10:59.247674Z"},{"reviewer":"Ezz Mac","starRating":"ONE","comment":"Terrible.","updateTime":"2023-03-04T15:45:41.665013Z"},{"reviewer":"Jill Hamaker","starRating":"FIVE","comment":"I felt pretty intimidated when I arrived for my appointment because I hadn't been to an optometrist in a few years. However, from the front desk staff to Dr. Hamiel doing the actual exam and then getting assistance picking out frames and having the different lens options explained to me, I couldn't have walked out of there happier.","updateTime":"2023-01-14T15:27:25.208169Z"},{"reviewer":"Raz Goldman","starRating":"FIVE","comment":"Highly recommend this shop! Great selection and excellent service! Amber, Nicole, and Ana are all professional, efficient, courteous, and are very knowledgeable. Very happy customer here!","updateTime":"2023-01-14T03:17:57.700840Z"},{"reviewer":"William King","starRating":"TWO","comment":"HELP IM BLIND!..IDK..I DONT GET IT","updateTime":"2022-10-04T14:51:08.774749Z"},{"reviewer":"Cathy Sherline","starRating":"FIVE","comment":"Nicole you made my day! 1. Greeted me 2. Listened to the problem 3. Solved my issue and 4. Did it with a smile! I was blown away by your customer service and left with a positive experience ❤️Thank you for caring!","updateTime":"2022-10-01T01:23:45.343440Z"},{"reviewer":"jackson ten fingers","starRating":"FIVE","comment":"Awesome friendly staff, service and products","updateTime":"2022-09-21T21:34:19.397861Z"},{"reviewer":"Emily","starRating":"FIVE","comment":"I needed my glasses to be fixed because I sat on them and bent them. I was in and out within ten minutes. Amber had helped me in the Rapid City, SD location and she was fast, extremely helpful, super friendly, and a very lovely lady! She knew her stuff and was able to fix my glasses back to its perfect shape! She was very professional in our communication. Thank you Amber for saving my glasses!!","updateTime":"2022-09-21T03:26:36.787702Z"},{"reviewer":"Warren Tools","starRating":"FIVE","comment":"I brought my dad's broken glasses here even though we didn't buy them here and the staff was very friendly and helpful. Amber fixed my dad's glasses, and they didn't even charge us. I would recommend this place for the friendly staff and how helpful they were with us. Thank you!","updateTime":"2022-09-20T21:38:42.320798Z"},{"reviewer":"Candy Gill","starRating":"FIVE","comment":"While in Rapid City visiting family, I dropped my glasses and they got bent, I called Pearle Vision to make an appointment and left a message. They returned my call promptly and suggested to come in after noon when the tech arrives. When I arrived Amber took very good care of me and fixed my glasses no problem in 15 minutes!\nThanks Amber!","updateTime":"2022-08-31T21:25:35.317978Z"},{"reviewer":"Patty Miller","starRating":"ONE","comment":"After picking up my new glasses and my vision was not as sharp or clear as I would have liked, I came back in for another exam to be told that the prescription matched my new lenses, and to just wear them.\nI then also said I didn't like the new frames and wanted a refund or exchange. They said it not be be possible because it had been over 30 days since ordering them, I had only had them 2 weeks.\nWill never go back.","updateTime":"2022-08-10T17:51:40.412178Z"},{"reviewer":"Adam Davis","starRating":"FIVE","comment":"Dr. Hamiel is awesome and I highly recommend getting your eye exams here. I was very hesitant to go to a “big box chain” eye care business but I couldn’t tell any difference over a small private practice. I highly recommend Dr. Hamiel’s office.","updateTime":"2022-08-02T21:01:56.653058Z"},{"reviewer":"Jen Wright","starRating":"FIVE","comment":"I always feel taken care of here! Amber is amazing, always willing to help!","updateTime":"2022-07-22T19:58:33.179409Z"},{"reviewer":"Paula Carroll","starRating":"FIVE","comment":"Amber was amazing. She went above and beyond and has for years. She even ordered extra frames for me that were colors I would like. Ana was also friendly and pleasant. ALWAYS Professional and courteous and wonderful.","updateTime":"2022-07-12T17:32:53.848251Z"},{"reviewer":"Jordan Adkins","starRating":"THREE","comment":"Was told my insurance was covered they thought but would look into it and if it wasn't I would get a phone call by the end of the day that I made my appointment. Fast forward 2 weeks, I recieved no phone call and I walk in for my appointment and turns out my eye insurance that I have is not accepted. Given how long it takes to get in anywhere, very frustrating and I hope they can make some changes so something like this doesn't happen to someone else.","updateTime":"2022-07-06T21:11:36.357629Z"},{"reviewer":"Daniel Heavlin","starRating":"FIVE","comment":"Very friendly staff helped me get my glasses fixed when they broke at no charge","updateTime":"2022-05-27T21:40:12.433818Z"},{"reviewer":"Aaron Dempsey","starRating":"FIVE","comment":"Super friendly and helpful staff with good prices. This is the place to go.. I'll be back just saying","updateTime":"2022-05-04T18:32:40.817565Z"},{"reviewer":"Betsy","starRating":"FIVE","comment":"My new glasses are great. Ana did a wonderful job fitting them and making adjustments. Friendly staff and affordable prices keep me coming back.","updateTime":"2022-03-20T13:29:54.271139Z"},{"reviewer":"Jeff Randash","starRating":"FIVE","comment":"Very friendly and helpful!","updateTime":"2022-03-08T17:40:03.545301Z"},{"reviewer":"Paige Lowe","starRating":"FIVE","comment":"They adjusted my glasses within 5 minutes of me being there. They took them back and came back 5 minutes later and cleaned them for me and sent me on my way! They are also super friendly, I had a good conversation with them along the way!","updateTime":"2022-03-08T17:26:28.321029Z"},{"reviewer":"Julia Huntsberger","starRating":"FIVE","updateTime":"2022-02-27T22:21:02.620169Z"}]
